Canvas FAQ

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==All Users==
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== Frequently Asked Questions (FAQ) for e-Learning in Canvas ==
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===How do I login to Canvas?===
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Go to http://lss.at.ufl.edu and click '''Canvas Login'''.  Login using your Gatorlink username and password.
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===Which browser should I use for Canvas?===
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=== How do I login to e-Learning in Canvas? ===
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Firefox, Chrome, and Safari all work well with Canvas.  Internet Explorer has significant problems and is not recommended.
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Please go to http://lss.at.ufl.edu and click the blue '''e-Learning in Canvas''' button.  You will be prompted for your Gatorlink username and password.  If you experience any issues with your username and/or password, please contact the [http://helpdesk.ufl.edu/ UF Computing Help Desk] at 352-392-4357.
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===What is the [http://guides.instructure.com/s/2204/m/4212/l/40311-what-is-the-dashboard Dashboard]?===
 
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===How do I [http://guides.instructure.com/s/2204/m/4152/l/40307-How-do-I-navigate-a-Canvas-course- navigate] in Canvas?===
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=== [https://community.canvaslms.com/docs/DOC-1284 Which browsers does Canvas support?] ===
 +
Please contact the UF Computing Help Desk at 352-392-4357 or visit http://helpdesk.ufl.edu/ if you need assistance with clearing your cache and cookies.
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===How do I set my [http://guides.instructure.com/s/2204/m/4152/l/73162-how-do-i-set-my-notification-preferences Notification Preferences] in Canvas?===
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=== Where do I go for help with using Canvas? ===
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* If you are a '''Student''', please contact the [http://helpdesk.ufl.edu UF Computing Help Desk] at 352-392-4357 or via e-mail at [mailto:helpdesk@ufl.edu helpdesk@ufl.edu].
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===How do I [http://guides.instructure.com/s/2204/m/4152/c/23836 communicate with other people] in the Canvas system?===
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* If you are an '''Teacher''', '''Teaching Assistant''', '''Facilitator''', or other instructor-type role, please contact [http://helpdesk.ufl.edu/e-learning-support/ e-Learning Support] at 352-392-4357 option 3 or use the "Message Us" button at http://elearning.ufl.edu.
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===How do I set up my [http://guides.instructure.com/s/2204/m/4212/l/75098-how-do-i-edit-my-profile profile]?===
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=== How do I create my course in Canvas? ===
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To request a Canvas course, instructors should use the "Instructor e-Learning Course Request" forms located on the [http://helpdesk.ufl.edu/e-learning-support/instructor-e-learning-course-request/ E-Learning Support] section of the Helpdesk page.  You will receive an email which confirms your request and provides additional information about when your course will be created, how to access it, and links to more information.
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===How do I [http://guides.instructure.com/s/2204/m/4212/l/48284-how-do-i-customize-my-courses-drop-down-menu customize my course list]?===
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=== Is there a workshop offered for instructors using Canvas? ===
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Yes.  You can see all of our upcoming training offerings at the [https://training.it.ufl.edu/training/ UFIT Training web site].
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===How do I [http://guides.instructure.com/s/2204/m/8470/l/91042-how-do-i-change-the-language-preference-in-my-user-account change the language preference] in my account?===
 
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===Where do I go for help with using Canvas?===
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=== How do I [https://lss.at.ufl.edu/help/My_Canvas_Course_Management:_Adding_Participants add participants] to my course? ===
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Contact the [http://helpdesk.ufl.edu UF Computing Help Desk]. There are also useful guides, videos, and tutorials available by clicking '''help''' in the upper-right corner of the Canvas screen.
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* Students will be enrolled automatically based on the Registrar database.
 +
* You will not be able to add the users from within the Canvas course management system. Instead, you will be able to add these users via the ''My Canvas Course Management'' tool in myUFL.  Please see the [https://lss.at.ufl.edu/help/My_Canvas_Course_Management:_Adding_Participants My Canvas Course Management: Adding Participants] How-To Guide for more information on how to use this tool.
 +
* If you need additional assistance with getting users enrolled in your course site, please contact [http://helpdesk.ufl.edu/e-learning-support/ e-Learning Support] at 352-392-4357 option 3 or use the "Message Us" button at [http://elearning.ufl.edu elearning.ufl.edu].
 +
'''<font color="red">NOTE: UF Online TAs are required to complete the TA Institute.  Additionally, while it is possible to add students to the registrar sections of the course, when the roster is reconciled with the registrar, students who are not properly enrolled in the course will be automatically removed.</font>'''
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==Students==
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===What participant roles are available in Canvas?===
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===Where are my [http://guides.instructure.com/s/2204/m/4212/l/55064-where-are-my-grades Grades]?===
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* '''Student''' - Can read content, participate in course activities, submit assignments and take quizzes
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* '''Auditor''' - Identical to student
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* '''Student Mentor''' - Identical to student
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* '''Teacher''' - Complete control over all aspects of the course.  Can create, revise, and/or delete content and can interact with and grade students. Can enroll participants and make new sections.
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* '''Facilitator''' - Identical to Teacher
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* '''Teaching Assistant''' - Identical to Teacher except cannot manage enrollments, learning outcomes, or create new sections
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* '''TA-Non-Grading''' - Can edit course content, but cannot access student grades
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* '''Designer''' - Can create all course content, but cannot see student interactions.  No access to grades and cannot communicate with students.
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* '''Retention Coach''' - Can see student names and grades and can message students.
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* '''Guest Lecturer''' - Can add files and Pages, create Conferences, communicate with students
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* '''Observer''' - Can view course content, but cannot interact with content or with students
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===How do I [http://guides.instructure.com/s/2204/m/8470/l/41972-how-do-i-submit-an-online-assignment submit an online assignment]?===
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=== How do I [https://community.canvaslms.com/docs/DOC-2685 import content] from a previous course to my current course?===
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===How do I [http://guides.instructure.com/s/2204/m/8470/l/50010-how-do-i-reply-to-a-discussion reply to a Discussion]?===
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=== How do I [https://lss.at.ufl.edu/help/My_Canvas_Course_Management:_Creating_Sections add sections] to my course? ===
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* You will not be able to add the sections from within the Canvas course management system. Instead, you will be able to add sections via the ''My Canvas Course Management'' tool in myUFL.  The ''My Canvas Course Management'' tool allows a course instructor to create non-registrar subsections within a course, as well as [https://lss.at.ufl.edu/help/Canvas_FAQ#How_do_I_add_participants_to_my_course.3F adding] and [https://lss.at.ufl.edu/help/My_Canvas_Course_Management:_Adding_Participants#How-To_Remove_Participants removing] participants.  The instructor can then add participants to the subsections that have been created.
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* Please see the [https://lss.at.ufl.edu/help/My_Canvas_Course_Management:_Creating_Sections My Canvas Course Management: Creating Sections] How-To Guide for more information on how to use this tool.
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'''<font color="red">NOTE: Instructors will not be able to create course shells within Canvas.  To request a Canvas course, instructors should use the "Instructor e-Learning Course Request" forms located at [http://helpdesk.ufl.edu/e-learning-support/ UF Computing Help Desk].</font>
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===What if I drop/add a course?===
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=== How do I [https://lss.at.ufl.edu/help/My_Canvas_Course_Management:_Adding_Participants#How-To_Remove_Participants remove participants] from my course? ===
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Your Canvas courses will be automatically updated with the change, but it doesn't happen instantaneously.  It could take several hours to see the change.
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* You will not be able to remove users from within the Canvas course management system. Instead, you will be able to remove these users via the ''My Canvas Course Management'' tool in myUFL.  Please refer to the [https://lss.at.ufl.edu/help/My_Canvas_Course_Management:_Adding_Participants My Canvas Course Management: Adding Participants] How-To Guide for more information on how to use this function of the tool.
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* If you need additional assistance with removing users from your course site, please contact [https://lss.at.ufl.edu/ e-Learning Support Services] at 352-392-4357 option 3 or use the "Message Us" button at [http://elearning.ufl.edu elearning.ufl.edu].
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==Instructors/TAs==
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=== Can I use [https://community.canvaslms.com/docs/DOC-1799 Turnitin in Canvas]? ===
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===How do I get my course in Canvas?===
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Yes, the Turnitin (TII) API is integrated within the UF e-Learning in Canvas instance.  This integration allows access to Turnitin Originality Checking without having to leave the Canvas environment or log into Turnitin directly.  Please see the Assignments tutorial on how to use Turnitin in an Assignment.
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Instructors may request a course using [this form]. You will receive an email which confirms your request and provides additional information about when your course will be created, how to access it, and links to more information.
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===How do I add TAs, Observers, Designers, etc., to my course?===
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=== What are APPS? ===
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Email learning-support@ufl.edu and provide the first and last name, the UFID, and the course and section to which the person(s) should be added.
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===Can I use [http://guides.instructure.com/s/2204/m/4152/l/40741-how-do-i-enable-turnitin-for-an-assignment Turnitin in Canvas]?===
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In the "Settings" section of your course, there is a tab that lists many apps which you could add to your course. These apps can be used to add new features to your particular Canvas course. Apps must be approved by UFIT Security prior to use in Canvas. The current apps that are supported can be found on our [[Current LTIs]] page. You may not add apps other than those approved on the list.If you have an idea for an app that you think should be integrated into Canvas, you can submit that idea [http://helpdesk.ufl.edu/e-learning-support/ltiapp-integration-suggestions/ here. ]<br>
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===What are APPS?===
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=== What do I need to do to close out my course at the end of the semester? ===
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In the "Settings" section of your course, there will be a tab that lists many apps which you could add to your course.  At this time, none of these apps have been approved by our IT Security Team for use in Canvas.  Many of the apps require a paid license to use.  Please do not incorporate these apps into your course until further notice.
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Your course will close automatically at the end of the semester based on the default semester end dates.  If you need to adjust this date to leave your course open longer, in the toolbar:
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# Click '''Settings'''
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# Click '''Edit Course Details'''
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# Change the "Ends:" date
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# Click '''Update Course Details'''
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===What is [http://guides.instructure.com/s/2204/m/8472/l/55016-how-do-i-use-speedgrader SpeedGrader] and how do I use it?===
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=== How do I [https://lss.at.ufl.edu/grade-a-gator/canvas.php submit my final grades to Grade-a-Gator] from the Canvas Gradebook? ===
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Please visit the [https://lss.at.ufl.edu/grade-a-gator/canvas.php Format CSV file for Grade-A-Gator form].  The following instructions are also available via this page.  '''If you have further questions regarding Grade-a-Gator, please contact your departmental Grade-a-Gator Coordinator.'''
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===What is the [http://guides.instructure.com/s/2204/m/4152/l/66789-what-are-analytics-for-my-course Analytics tool]?===
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Step 1: Export CSV File from Canvas '''NOTE: Before exporting your grades, make sure your grade scheme has been established:'''
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# Login to Canvas
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## Click Settings in the left toolbar
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## Click Edit Course Details
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## Check the ''Enable course grading scheme'' box
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## Click set grading scheme
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## On the screen that opens, click the pencil icon to edit.
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## Adjust the grades to your grading scheme
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## Click Save
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## Review your grades for accuracy.
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# To download the Grades:
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## Click Grades in the left toolbar
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## Click the Export button at the upper right of the screen to download scores (.csv)
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===How do I submit my final grades to Grade-a-Gator from the Canvas Gradebook?===
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Step 2: Upload the CSV File
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# Enter the Credit Hours, and Browse for the CSV File.
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# Click the ''Format File'' button
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===How do I [http://guides.instructure.com/s/2204/m/4152/l/50753-once-i-publish-my-quiz-how-can-i-give-my-students-extra-time-or-extra-attempts give special access] to an assessment?===
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Step 3: Download and Review formatted CSV File (it will be named gradeagator)
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# Download and Review Grade-a-Gator formatted file. Make sure to inspect any rows that are mentioned in the Alerts generated to the right.
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Step 4: Navigate to student.ufl.edu/admin.
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# In the left-hand corner, click on Grade-a-Gator.
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# Click "upload my sections."
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# Choose the Term (it should give you your selection of courses), and then click "Upload File."
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# If you have an E in the file, you will need to go through the checklist and justify why you are giving the student an E.
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=== How do I [https://community.canvaslms.com/docs/DOC-2983 Give Special Access] to an assessment? ===
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===How do I Give Extended Due Date for Some Students in Quizzes and/or Assignments?===
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The process for setting Open, Due, and Accept Until Dates for Quizzes and Assignments is based on the section in which a student is enrolled.  By default, these dates are set for "Everyone," but you can set different dates for different sections.  This ability allows you to give different dates to a specific student or a subset of students.  In your course, you are given a "MISC" (which stands for Miscellaneous) section that you may use for this purpose. 
 +
[https://lss.at.ufl.edu/help/My_Canvas_Course_Management:_Adding_Participants This tutorial] will describe for you how to add student(s) to the MISC section.
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[http://guides.instructure.com/m/4152/l/101240-how-do-i-create-varied-due-date-quizzes This Canvas Guide] provides instructions on how to set the Open, Due, and Accept Until dates once you have the students in the Section.
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=== [https://scanning.at.ufl.edu/scanning/ How do I use Scanning Services Web App?] ===
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If you are utilizing [http://at.ufl.edu/at-units/scanning-scoring/ Scanning Services], you will receive an e-mail containing the link to the Scanning Services portal.  Here you will be able to obtain your output ''.zip'' file. Your ''.zip'' file will contain a ''no_match.txt'' file and a ''.csv'' file.  Within the Scanning Services portal you will see the following:
 +
 
 +
[[File:scanning_services.jpg | thumb | Click to enlarge]]
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a. Your scanning services tab will show your available downloads
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b. Your scans by default will be listed in chronological order starting with the most recent scans.
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c. Clicking on any of the headers (except file download) will sort the table according to the clicked header.
 +
 
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d. To download your zip file click on the file name in the file download column.
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e. The search box will search the whole table for the inputted value.
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f. The number of items included in the table may be increased by selecting a larger number located in the drop down menu directly to the right of the search box.
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 +
g. The 2nd button to the right of the search box is the place where you can hide different table columns.
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h. At the bottom of the page you will find buttons that will move you to the next page.
 +
 
 +
 
 +
=== How do I upload scantron data into Canvas? ===
 +
When you drop off your materials to Scanning Services
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# your grade files in the form of a .zip file (containing: *_[COURSENAME]*.csv, *no_match.txt, *student_not_in_class.txt) will be available in your Canvas Course File storage in a locked (non-student visible) folder called "scanning_services"
 +
# you will have the option to elect to have the grades automatically uploaded into your Canvas course Gradebook
 +
 
 +
'''If you choose to manually import this information into Canvas, you will need to do the following:'''
 +
# Download and unzip your output files from Scanning Services.
 +
# In your Canvas course, in Grades, select "Import" > "Browse."
 +
# Select the .csv file you received from Scanning Services.  Click ''Upload Data''.
 +
# Canvas will prompt you to either select an existing column in Grades or create a new one.  If you're entering a new one, it will ask the points possible for the item.  When done, click ''Continue''.
 +
# Canvas will present a list of students and their scores for the teacher to check.  Any problem rows will display here for troubleshooting.  If it all looks good, click ''Save Changes''.
 +
 
 +
If you encounter any issues with this process or need assistance, please contact [http://helpdesk.ufl.edu/e-learning-support e-Learning Support] at 352-392-4357 option 3 or use the "Message Us" button at [http://elearning.ufl.edu elearning.ufl.edu].

Latest revision as of 12:48, 2 May 2016

Contents

Frequently Asked Questions (FAQ) for e-Learning in Canvas

How do I login to e-Learning in Canvas?

Please go to http://lss.at.ufl.edu and click the blue e-Learning in Canvas button. You will be prompted for your Gatorlink username and password. If you experience any issues with your username and/or password, please contact the UF Computing Help Desk at 352-392-4357.


Which browsers does Canvas support?

Please contact the UF Computing Help Desk at 352-392-4357 or visit http://helpdesk.ufl.edu/ if you need assistance with clearing your cache and cookies.

Where do I go for help with using Canvas?

How do I create my course in Canvas?

To request a Canvas course, instructors should use the "Instructor e-Learning Course Request" forms located on the E-Learning Support section of the Helpdesk page. You will receive an email which confirms your request and provides additional information about when your course will be created, how to access it, and links to more information.

Is there a workshop offered for instructors using Canvas?

Yes. You can see all of our upcoming training offerings at the UFIT Training web site.


How do I add participants to my course?

NOTE: UF Online TAs are required to complete the TA Institute. Additionally, while it is possible to add students to the registrar sections of the course, when the roster is reconciled with the registrar, students who are not properly enrolled in the course will be automatically removed.

What participant roles are available in Canvas?

How do I import content from a previous course to my current course?

How do I add sections to my course?

NOTE: Instructors will not be able to create course shells within Canvas. To request a Canvas course, instructors should use the "Instructor e-Learning Course Request" forms located at UF Computing Help Desk.

How do I remove participants from my course?

Can I use Turnitin in Canvas?

Yes, the Turnitin (TII) API is integrated within the UF e-Learning in Canvas instance. This integration allows access to Turnitin Originality Checking without having to leave the Canvas environment or log into Turnitin directly. Please see the Assignments tutorial on how to use Turnitin in an Assignment.

What are APPS?

In the "Settings" section of your course, there is a tab that lists many apps which you could add to your course. These apps can be used to add new features to your particular Canvas course. Apps must be approved by UFIT Security prior to use in Canvas. The current apps that are supported can be found on our Current LTIs page. You may not add apps other than those approved on the list.If you have an idea for an app that you think should be integrated into Canvas, you can submit that idea here.

What do I need to do to close out my course at the end of the semester?

Your course will close automatically at the end of the semester based on the default semester end dates. If you need to adjust this date to leave your course open longer, in the toolbar:

  1. Click Settings
  2. Click Edit Course Details
  3. Change the "Ends:" date
  4. Click Update Course Details

How do I submit my final grades to Grade-a-Gator from the Canvas Gradebook?

Please visit the Format CSV file for Grade-A-Gator form. The following instructions are also available via this page. If you have further questions regarding Grade-a-Gator, please contact your departmental Grade-a-Gator Coordinator.

Step 1: Export CSV File from Canvas NOTE: Before exporting your grades, make sure your grade scheme has been established:

  1. Login to Canvas
    1. Click Settings in the left toolbar
    2. Click Edit Course Details
    3. Check the Enable course grading scheme box
    4. Click set grading scheme
    5. On the screen that opens, click the pencil icon to edit.
    6. Adjust the grades to your grading scheme
    7. Click Save
    8. Review your grades for accuracy.
  2. To download the Grades:
    1. Click Grades in the left toolbar
    2. Click the Export button at the upper right of the screen to download scores (.csv)

Step 2: Upload the CSV File

  1. Enter the Credit Hours, and Browse for the CSV File.
  2. Click the Format File button

Step 3: Download and Review formatted CSV File (it will be named gradeagator)

  1. Download and Review Grade-a-Gator formatted file. Make sure to inspect any rows that are mentioned in the Alerts generated to the right.

Step 4: Navigate to student.ufl.edu/admin.

  1. In the left-hand corner, click on Grade-a-Gator.
  2. Click "upload my sections."
  3. Choose the Term (it should give you your selection of courses), and then click "Upload File."
  4. If you have an E in the file, you will need to go through the checklist and justify why you are giving the student an E.

How do I Give Special Access to an assessment?

How do I Give Extended Due Date for Some Students in Quizzes and/or Assignments?

The process for setting Open, Due, and Accept Until Dates for Quizzes and Assignments is based on the section in which a student is enrolled. By default, these dates are set for "Everyone," but you can set different dates for different sections. This ability allows you to give different dates to a specific student or a subset of students. In your course, you are given a "MISC" (which stands for Miscellaneous) section that you may use for this purpose. This tutorial will describe for you how to add student(s) to the MISC section. This Canvas Guide provides instructions on how to set the Open, Due, and Accept Until dates once you have the students in the Section.


How do I use Scanning Services Web App?

If you are utilizing Scanning Services, you will receive an e-mail containing the link to the Scanning Services portal. Here you will be able to obtain your output .zip file. Your .zip file will contain a no_match.txt file and a .csv file. Within the Scanning Services portal you will see the following:

Click to enlarge

a. Your scanning services tab will show your available downloads

b. Your scans by default will be listed in chronological order starting with the most recent scans.

c. Clicking on any of the headers (except file download) will sort the table according to the clicked header.

d. To download your zip file click on the file name in the file download column.

e. The search box will search the whole table for the inputted value.

f. The number of items included in the table may be increased by selecting a larger number located in the drop down menu directly to the right of the search box.

g. The 2nd button to the right of the search box is the place where you can hide different table columns.

h. At the bottom of the page you will find buttons that will move you to the next page.


How do I upload scantron data into Canvas?

When you drop off your materials to Scanning Services

  1. your grade files in the form of a .zip file (containing: *_[COURSENAME]*.csv, *no_match.txt, *student_not_in_class.txt) will be available in your Canvas Course File storage in a locked (non-student visible) folder called "scanning_services"
  2. you will have the option to elect to have the grades automatically uploaded into your Canvas course Gradebook

If you choose to manually import this information into Canvas, you will need to do the following:

  1. Download and unzip your output files from Scanning Services.
  2. In your Canvas course, in Grades, select "Import" > "Browse."
  3. Select the .csv file you received from Scanning Services. Click Upload Data.
  4. Canvas will prompt you to either select an existing column in Grades or create a new one. If you're entering a new one, it will ask the points possible for the item. When done, click Continue.
  5. Canvas will present a list of students and their scores for the teacher to check. Any problem rows will display here for troubleshooting. If it all looks good, click Save Changes.

If you encounter any issues with this process or need assistance, please contact e-Learning Support at 352-392-4357 option 3 or use the "Message Us" button at elearning.ufl.edu.

Retrieved from "https://lss.at.ufl.edu/help/Canvas_FAQ"
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