Canvas FAQ

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Frequently Asked Questions (FAQ) for e-Learning in Canvas

How do I login to e-Learning in Canvas?

Please go to and click the blue e-Learning in Canvas button. You will be prompted for your Gatorlink username and password. If you experience any issues with your username and/or password, please contact the UF Computing Help Desk at 352-392-4357.

Which browsers does Canvas support?

Please contact the UF Computing Help Desk at 352-392-4357 or visit if you need assistance with clearing your cache and cookies.

Where do I go for help with using Canvas?

How do I create my course in Canvas?

To request a Canvas course, instructors should use the "Instructor e-Learning Course Request" forms located on the E-Learning Support section of the Helpdesk page. You will receive an email which confirms your request and provides additional information about when your course will be created, how to access it, and links to more information.

Is there a workshop offered for instructors using Canvas?

Yes. You can see all of our upcoming training offerings at the UFIT Training web site.

How do I add participants to my course?

NOTE: UF Online TAs are required to complete the TA Institute. Additionally, while it is possible to add students to the registrar sections of the course, when the roster is reconciled with the registrar, students who are not properly enrolled in the course will be automatically removed.

What participant roles are available in Canvas?

How do I import content from a previous course to my current course?

How do I add sections to my course?

NOTE: Instructors will not be able to create course shells within Canvas. To request a Canvas course, instructors should use the "Instructor e-Learning Course Request" forms located in the left-hand menu of the LSS homepage.

How do I remove participants from my course?

Can I use Turnitin in Canvas?

Yes, the Turnitin (TII) API is integrated within the UF e-Learning in Canvas instance. This integration allows access to Turnitin Originality Checking without having to leave the Canvas environment or log into Turnitin directly. Please see the Assignments tutorial on how to use Turnitin in an Assignment.

What are APPS?

In the "Settings" section of your course, there is a tab that lists many apps which you could add to your course. Apps must be approved by UFIT Security prior to use in Canvas. The list of current Apps that are approved can be found . . . You may not add apps other than those approved on the list.

What do I need to do to close out my course at the end of the semester?

Your course will close automatically at the end of the semester based on the default semester end dates. If you need to adjust this date to leave your course open longer, in the toolbar:

  1. Click Settings
  2. Click Edit Course Details
  3. Change the "Ends:" date
  4. Click Update Course Details

How do I submit my final grades to Grade-a-Gator from the Canvas Gradebook?

Please visit the Format CSV file for Grade-A-Gator form. The following instructions are also available via this page. If you have further questions regarding Grade-a-Gator, please contact your departmental Grade-a-Gator Coordinator.

Step 1: Export CSV File from Canvas NOTE: Before exporting your grades, make sure your grade scheme has been established:

  1. Login to Canvas
    1. Click Settings in the left toolbar
    2. Click Edit Course Details
    3. Check the Enable course grading scheme box
    4. Click set grading scheme
    5. On the screen that opens, click the pencil icon to edit.
    6. Adjust the grades to your grading scheme
    7. Click Save
    8. Review your grades for accuracy.
  2. To download the Grades:
    1. Click Grades in the left toolbar
    2. Click the Export button at the upper right of the screen to download scores (.csv)

Step 2: Upload the CSV File

  1. Enter the Credit Hours, and Browse for the CSV File.
  2. Click the Format File button

Step 3: Download and Review formatted CSV File

  1. Download and Review Grade-a-Gator formatted file. Make sure to inspect any rows that are mentioned in the Alerts generated to the right.

How do I Give Special Access to an assessment?

How do I Give Extended Due Date for Some Students in Quizzes and/or Assignments?

The process for setting Open, Due, and Accept Until Dates for Quizzes and Assignments is based on the section in which a student is enrolled. By default, these dates are set for "Everyone," but you can set different dates for different sections. This ability allows you to give different dates to a specific student or a subset of students. In your course, you are given a "MISC" (which stands for Miscellaneous) section that you may use for this purpose. This tutorial will describe for you how to add student(s) to the MISC section. This Canvas Guide provides instructions on how to set the Open, Due, and Accept Until dates once you have the students in the Section.

How do I use Scanning Services Web App?

If you are utilizing Scanning Services, you will receive an e-mail containing the link to the Scanning Services portal. Here you will be able to obtain your output .zip file. Your .zip file will contain a no_match.txt file and a .csv file. Within the Scanning Services portal you will see the following:

Click to enlarge

a. Your scanning services tab will show your available downloads

b. Your scans by default will be listed in chronological order starting with the most recent scans.

c. Clicking on any of the headers (except file download) will sort the table according to the clicked header.

d. To download your zip file click on the file name in the file download column.

e. The search box will search the whole table for the inputted value.

f. The number of items included in the table may be increased by selecting a larger number located in the drop down menu directly to the right of the search box.

g. The 2nd button to the right of the search box is the place where you can hide different table columns.

h. At the bottom of the page you will find buttons that will move you to the next page.

How do I upload scantron data into Canvas?

When you drop off your materials to Scanning Services

  1. your grade files in the form of a .zip file (containing: *_[COURSENAME]*.csv, *no_match.txt, *student_not_in_class.txt) will be available in your Canvas Course File storage in a locked (non-student visible) folder called "scanning_services"
  2. you will have the option to elect to have the grades automatically uploaded into your Canvas course Gradebook

If you choose to manually import this information into Canvas, you will need to do the following:

  1. Download and unzip your output files from Scanning Services.
  2. In your Canvas course, in Grades, select "Import" > "Browse."
  3. Select the .csv file you received from Scanning Services. Click Upload Data.
  4. Canvas will prompt you to either select an existing column in Grades or create a new one. If you're entering a new one, it will ask the points possible for the item. When done, click Continue.
  5. Canvas will present a list of students and their scores for the teacher to check. Any problem rows will display here for troubleshooting. If it all looks good, click Save Changes.

If you encounter any issues with this process or need assistance, please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at

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