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Latest revision as of 12:08, 21 May 2015

Last updated: 5-21-2015

Resolved Known Issues As issues are resolved, they are moved to this area.

Sakai

General

MediaSite Tool Pointing to Wrong Site

System: Sakai
Problem: All courses created up to this point for Summer A/C/B and Fall 2014 have the MediaSite tool pointing to a Spring 2013 instance of MCB2000 and the tool is not, by default, hidden, so students are accessing these videos.
Workaround: Instructors should hide the tool if they are not using it, or change the address to point to their own MediaSite videos if they are.
Status: Corrected for all courses built from this time forward.

--Jolaine 15:43, 13 May 2014 (EDT)

Skin Selector Tool

System: Sakai
Problem: Some course sites may now have a “Skin Selector” tool showing up on the tools menu. This tool was removed from previous builds but seems to have reemerged and sites that have it enabled in their tool list will continue to have it until it is removed. The tool is non-functional at this point so it will not impact the skin selection for the course.
Workaround: The tool can simply be removed by performing the following within the Course Site:

Site Info > Page Order
Click the red “X” next to the tool
Click OK
Click Save
Refresh the course site to ensure the tool has been successfully removed

--John 7:45, 16 May 2014 (EDT)

Using selective release in Resources adversely affects Site Stats

System: Sakai
Problem: When using selective release criteria (e.g. "Show this item only if the following condition is met") in the Resources tool, statistics and usernames in Site Stats become unreliable. Most commonly, this manifests as numbers changing with each page load of Site Stats.
Workaround: None.
Status: Under investigation.

--Kate 09:53, 2 April 2014 (EDT)

Page anchors in the e-Learning system do not work within Firefox

System: Sakai
Problem: Links internal to a page, commonly known as "page anchors", do not work in Firefox. Rather than the intended behavior of jumping to the appropriate anchor. The page will remain exactly where it was before.
Workaround: Use another web browser, such as Internet Explorer or Google Chrome.
Status: This issue centers on a Firefox bug and not an e-Learning bug.

--Kate 08:11, 27 March 2014 (EDT)

Importing sites with many items in Lessons can interfere with importing course

System: Sakai
Problem: In courses with large numbers of individual sections and items (150+) in Lessons, importing course data into another course site can sometimes fail. Given that the failure occurs at different points in the import process, it can appear to users that files are randomly being imported over and randomly being skipped.
Workaround: Contact Learning Support Services staff for help if you end up in this situation. We can take steps to duplicate your existing course as needed. In addition, consider creating your content in the new Learning Modules tool. This tool uses the existing Resources tool for file storage rather than it's own file manager, and it seems to respond better to larger sets of items.
Status: Our developers are working on a migration path from Lessons to Learning Modules with the intent of eventually phasing out the Lessons tool. As such, fixes for this issue are unlikely.

--Kate 07:57, 27 March 2014 (EDT)

With larger numbers of items, the Lessons tool fails to load.

System: Sakai
Problem: In courses with large numbers of individual sections and items (150+), the Lessons tool becomes slower and sometimes will timeout before loading.
Workaround: Create your content in the new Learning Modules tool. This tool uses the existing Resources tool for file storage rather than it's own file manager, and it seems to respond better to larger sets of items.
Status: Our developers are working on a migration path from Lessons to Learning Modules with the intent of eventually phasing out the Lessons tool. As such, fixes for this issue are unlikely.

--Kate 07:47, 27 March 2014 (EDT)

Can’t edit section content in Lessons

System: Sakai
Problem: If Lessons content has been copied from a previous semester, there are problems editing the content. Sometimes there is an error message. Sometimes it will allow you to add a new content section and sometimes it will not. The problems are varied.
Workaround: Use the "duplicate module" icon to the far right of the module to make a fresh copy. The fresh copy is editable. Then you may delete or archive the original module.
Status: Under development. Slated for a Summer 2014 release.

--Kate 15:04, 26 March 2014 (EDT)

Can’t add/change Profile Picture

System: Sakai
Problem: In My Workspace > Profile, some users can’t add a profile picture. They can add an album of pictures to their workspace, but they can not set any of these pictures as their default profile image, nor can they upload a new profile image.
Workaround: None.
Status: Our developers are investigating integrating pictures from Gator 1 cards into the e-Learning system. Fixes for this issue are unlikely.

--Kate 15:12, 26 March 2014 (EDT)

Video Playback Errors on Mac OS X Using Video Streaming/Storage

System: Sakai
Problem: When viewing videos using video streaming/storage (not Mediasite) from video.ufl.edu on Mac OS X. Videos can fail to load or immediately give an end-of-content error.
Workaround 1: If you have Boot Camp installed, boot to Windows and watch the videos from that OS. Alternately, you can go to a campus computer lab to use a Windows machine or use any other Windows computer that you have access to.

Workaround 2: Some students have been able to work around the error by installing/reinstalling VLC Media Player.

Workaround 3: Attempt the following procedure:

Download the ASX file by right-clicking (or CTRL-clicking) on the link on your Sakai page.
Open the file in Text Editor.
Copy the URL within the ASX file.
Paste the URL into your web browser's address bar.

Problems opening large PDFs in IE/Firefox using Adobe Reader Plugin

System: Sakai
Problem: Users have received errors when attempting to open large PDFs using the Adobe Reader Plugin in Internet Explorer.
Workaround 1: Users can use Firefox or Chrome rather than IE
Workaround 2: Users can right click on the PDF link and "Save target as"
Workaround 3: Open Adobe Reader/Acrobat and navigate to Edit > Preferences > Internet. Here, make sure to deselect the option that says "Display PDF in Browser." Click OK to save your changes. Next, open Internet Explorer and navigate to Tools > Manage Add-ons (in newer versions of IE, the Tools menu is a gear icon). Select Adobe Reader and click on the "Disable" button. This will force users to open PDFs in Adobe Reader and not their browser.

--Rayne 11:29, 30 October 2012 (EDT)

Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare)

System: Sakai
Problem: There are many places in e-Learning where email notifications can be sent to users from within the system. Some of these emails are captured in the UF spam filter.
Workaround: Check the "Junk E-Mail" folder in your email account and mark any posts from e-Learning as "not spam."
Status: Not a bug.

--Kate 15:26, 26 March 2014 (EDT)

Assessments

Blank questions in a question pool can cause the system to fail to automatically grade assessments.

System: Sakai
Problem: An incorrectly formatted question (e.g. one with no question text at all) can cause the automatic grading to cease in an assessment.
Workaround: Delete the faulty question. The assessment should automatically grade the students submissions as intended.
Status: Working as intended.

--Kate 07:20, 27 March 2014 (EDT)

Once an Assessment has been "Test-Driven" the "View Site as: Student" will display as "completed."

System: Sakai
Problem: Once an Assessment has been "Test-Driven" the "View Site as: Student" will display as "completed."
Workaround: None
Status: Under Investigation

--Jolaine 11:05, 11 February 2014 (EST)

Can't View Student Submissions in IE Browser

System: Sakai
Problem: When accessing student submissions in IE browser, the browser freezes and requires computer restart to resume.
Workaround: Use Firefox, Chrome, or Safari browsers.
Status: Under Investigation

--Jolaine 16:42, 27 January 2014 (EST)

Difficult to see Student Answers in Fill-in-the-Blank Questions

System: Sakai
Problem: When using Fill-in-the-Blank question types, student answers are difficult to view. When viewing the students' submissions, there is a fixed field for the answer. If the student's answer is longer than the fixed field, it is difficult to see the student's complete answer.
Workaround: The only way to view the complete answer is to place the cursor in the field and then move the mouse to the right. The answer will scroll in the field.
Status: Under investigation.

--Jolaine 14:51, 14 October 2013 (EDT)

Assignments

When Grading, An 'VelocityViewServlet' Appears

System: Sakai
Problem: In Assignments, when grading, the following error message is thrown: VelocityViewServlet : Error processing a template for path

Invocation of method 'getGradeDisplay' in class org.sakaiproject.assignment.impl.BaseAssignmentService$BaseAssignmentSubmission threw exception java.lang.NullPointerException at /vm/assignment/chef_assignments_instructor_list_submissions.vm[line 659, column 93].

Workaround: A proposed workaround by Narasi Ramachandran is to create a temporary group in Site Info, placing all Students minus the problematic student (this is the Student in which the error occurs on within the Assignments > Assignment > Grade page) in the group. Once this is done, the Instructor can then go back into the assignment and filter the view to the specific group and see all of the grades. Additionally, if a new column is added in GB and the assignment is then modified to point to that GB item, the grades are sent.
Status: Under investigation.

--Jennifer 13:09, 26 January 2015 (EDT)

When Grading, Not All Students Visible

System: Sakai
Problem: In Assignments, when grading, not all students are visible. This appears to be caused by the app node cache not properly updating student data.
Workaround: In Site Info, click the Update Participants button to refresh student data. You may also consider clearing your browser's cache and cookies and restarting the browser.
Status: Under investigation.

--Jennifer 10:11, 3 July 2014 (EDT)

Download All Not Functioning Properly When A Group Does Not Submit Assignment

System: Sakai
Problem: In group assignments, if a group does not submit the assignment, the Download All feature in grading only downloads to the point of the group that did not submit.
Workaround: Remove the group that did not submit from the assignment.
Status: Under investigation.

--Jennifer 10:17, 17 June 2014 (EDT)

'Submit As Student' Submitting As Instructor

System: Sakai
Problem: In some course sites, the "Submit As Student" functionality is causing submissions to appear as submitted by the instructor rather than the student.
Workaround: Contact LSS support staff at 392-4357, ext 3, for further assistance.
Status: Under investigation.

--Kate 08:17, 25 April 2014 (EDT)

Discrepancy between decimal points in Gradebooks and in Assignments

System: Sakai
Problem: When grading with decimals, Assignments and Gradebooks have different guidelines. Assignments will only allow for one decimal place. Gradebooks will allow for 2. If a column is created in either Gradebook, and the Assignment is connected to that Gradebook column, I may enter a grade with 2 decimal places into the Gradebook, but it will round that grade to 1 decimal place to comply with the Assignment restriction of only 1 decimal place. But, when you view the grade in the Assignments tool, you will see an error message that reads, "Please grade with only 1 decimal place." Even though only 1 decimal place shows. You may disregard this message as it has no impact on the grade or the Assignment.
Workaround: Use only 1 decimal place.
Status: Not under investigation as this is expected behavior under the circumstances of the different requirements.

Turnitin in Assignments Breaks if Default Settings are Changed

System: Sakai
Problem: When using Turnitin within Assignments, a set of default settings appear. Please use only the following highlighted settings to get a report, using any other combinations on the highlighted settings will cause issues and not generate a report.

On Occasion, you may see other default settings come up. If you see that, check the boxes that aren't checked and proceed. If you create an Assignment with settings other than the default, reports will not be generated and the settings cannot be set back to the default, so there is no way to fix the Assignment once it is broken. You will often see an error message when you save the Assignment:"!Alert: The assignment was saved, but Turnitin information was unable to be updated. Please try saving again." This message does not necessarily mean your Assignment is broken. As long as you have the Turnitin Repository Settings highlighted in the image above, your Assignment is probably fine. An exception MIGHT be if you change the Open Date, Due Date, or Accept Until Date in a published Assignment. These dates do communicate with Turnitin and so could cause the problem.

Workaround: You may submit all student papers directly to Turnitin. The papers can be downloaded in a .zip file from the Assignments in e-Learning and the .zip file uploaded to Turnitin. If you've never used the Turnitin website, go to http://turnitin.com and type in your email address and click "retrieve password." An email will be sent to you with instructions on how to login. Once you login, create a course and an assignment. Follow the instructions to upload a .zip file to the assignment. It usually takes about 10 minutes for the reports to generate.
Status: After extensive dialogue with the Turnitin support team, it is apparent that Turnitin is not going to fix the problem. The good news is that Turnitin is developing a new LTI integration coming available in the next few months that could resolve the problem, but we won’t know for sure until we are able to see the new tool.

--Jolaine 09:35, 5 July 2013 (EDT)

Certain Symbols in Gradebook Column Titles Prevent Column from Being Associated with Assignment

System: Sakai
Problem: When creating an Assignment, there is a choice to have the Assignment create a Gradebook column, or to associate the Assignment to an existing Gradebook column. If you are associating an Assignment to an existing column, that column cannot have & < or > (ampersand, less than, or greater than) symbols in the title. Those columns work fine in the Gradebook, but do not associate with an Assignment.
Workaround: Change the column title to remove those symbols, or have the Assignment create a Gradebook column.
Status: Under Investigation.

--Jolaine 09:38, 2 August 2013 (EDT)

Instructor Comments Cannot be Removed

System: Sakai
Problem: When Grading a student submission, once an instructor has entered comments into the instructor Summary Comments box, they cannot be removed. They can be edited, but cannot be removed. The Assignment will not save a blank Instructor Summary Comments box and the comments will return.
Workaround: Remove all the comments and replace them with a period.
Status: Under Investigation

--Jolaine 09:55, 25 October 2013 (EDT)

Assignment 2 (pilot)

Can’t delete assignments in Assignment 2

System: Sakai
Problem: Currently, there is not a way to delete assignments in Assignment 2.
Workaround: There is no workaround at this time.
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

Calendar date selector not working in Assignment 2

System: Sakai
Problem: In Assignment 2, the calendar date selector is not functioning. When you select a date on the calendar, the date does not update accordingly.
Workaround: The workaround is to enter the date manually.
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

Chat Room

Chat Room users can't chat in real time

Problem: In the Chat Room tool, most users can't chat with one another in real time. Messages from other users don't appear until a user refreshes the chat window.
Workaround: Most Chat Room users must refresh their browser in order to view new posts made by other participants. New posts do not appear until the user refreshes. The best workaround at this point is to use the "Messages" tool, a much more feature-rich alternative.
Status: Resolved - NOTE - this issue was resolved in 2013, but has reappeared.

--Jolaine 08:08, 21 May 2015 (EDT)

Content Editor

Content Editor in Lessons Can't Edit Source Code in IE

System: Sakai
Problem: When using IE browser, the Content Editor presents problems if you try to edit the Source Code. Once the "Source" link is clicked, the editor becomes unusable.
Workaround: The "Full Screen" option of the Content Editor does not present this problem. If you need to edit the Source code, use Full Screen in IE or a different browser.
Status: Under investigation

--Jolaine 15:42, 28 June 2012 (EDT)

Spell Check Not Available in Content Editor

System: Sakai
Problem: If you are using Firefox, the spell-check icon will be grayed out. IE will shows icon but will prompt for a IE plugin.
Workaround: Compose the content in MS Word and use the spell-checker there. Cut and paste from Word into the Content Editor using the "Paste from Word" icon.
Status: After the August 9th planned upgrade (Ariel), when using IE, the spell-checker plug-in will automatically pop up for installation. After that is installed, the spell-checker will work in IE. Still not available in other browsers.

--Jolaine 09:28, 29 July 2011 (EDT)

Discussions

Can't Limit Discussions to Groups if Students Have Viewed Them

System: Sakai
Problem: Students may be able to access and participate in groups they do not belong to. This happens if the groups permissions were put into effect after making all topics available to the site participants. User who visited topics prior to the group restrictions will continue to have access to those topics.
Workaround: Make sure group permissions are set for group topics first prior to releasing these topics to the students.
Status: Under investigation.

--Pchap 12:08, 20 May 2011 (EDT)

Student View Isn't Accurate when Dates Have Been Set if Student View was Used Prior to Setting Dates

System: Sakai
Problem: In a problem related to the previous Known Issue, if a "user," in this case the Student View" has accessed a Discussion already, setting permissions does not prevent that user from accessing that Discussion in the future. So, if you view the Discussion using "Student View," then you set available dates for the Discussion and then view it with Student View again, it will appear that students can access the Discussion even though they can't.
Workaround: You may call us at 352.392.4357x3 and ask a staff person to check the view as a real student.
Status: Under investigation

--Jolaine 09:53, 11 January 2013 (EST)

View Full Description Disappearing

System: Sakai
Problem: Under a discussion topic, when one clicks on 'View Full Description,' the text does not stay on the screen. This happens when the text was copied from Word and pasted into the text editor within Discussions without using the 'Paste from Word' icon.
Workaround: Make sure the full description of the text has no formatting in it. If the text is copied from Word, when pasting make sure to use 'Paste from Word' instead of pasting directly. Or copy the text already in the Full Description, paste it in Notepad (this way the formatting gets removed), then paste that text back in the Full Description.
Status: This is unfortunately not a bug in the e-Learning system but is instead a bug in the way browsers handle text pasted from Microsoft Word and other word processors.

--Khaskell 08:57, 27 March 2014 (EDT)

Drop Box

View by Sections Does Not Display All Students Within Section

System: Sakai
Problem: When changing the View to a specific section, not all students are listed.
Workaround: Use the View: All sections/groups to view all student folders.
Status: Under investigation

--Jen 11:05, 13 January 2015 (EDT)

Gradebook and/or Gradebook 2

Gradebook2 manually entered grades resulting in "Saving..." text

System: Sakai
Problem: When manually enter grades in Gradebook2, the text "Saving..." appears but grades are not saved.
Workaround: Export Gradebook2 as .csv file, manually edit the .csv file with grades/comments etc. and import it. You may also enter grades through Gradebook, and the grades will appear in Gradebook 2. You may also click each student's name and enter grades there.
Status: This is a bug and a fix has been identified. Awaiting fix to be rolled out to production.

--Jennifer 12:00, 16 May 2014 (EDT)

Gradebook and Assignment grades do not match

System: Sakai
Problem: When using both Gradebook and Gradebook 2 in a course, sometimes the connection between Assignments and the gradebook can be corrupted. This manifests in many ways, but the most common is that the grade in gradebook will be off by one decimal point (e.g. 300 instead of 30).
Workaround: Contact Learning Support Services at 392-4357, ext. 3, to have the issue corrected.
Special Note: Please choose one of the gradebook tools and use only that tool. If you do, this error should not occur.

--Kate 13:59, 4 April 2014 (EDT)

Import items into a grade item in the "Unassigned" category causes an error

System: Sakai
Problem: When importing an item into Gradebook 2, if the grade item is in the "Unassigned" category, the import will fail with an error message.
Workaround: If your gradebook uses categories, ensure that columns you're importing into are associated with a category before beginning the import.
Status: Under investigation.

--Kate 13:50, 2 April 2014 (EDT)

Adding multiple new items in Gradebook with Internet Explorer

System: Sakai
Problem: In Gradebook, when using Internet Explorer verisons 8,9, or 10, users are unable to add more than one new item at a time to the Gradebook (add item > add another item). Additionally, we have noticed that some actions with Internet Explorer version 10 can take a few seconds longer than Firefox or Chrome.
Workaround: Use Firefox or Chrome.
Status:

--Vieger 2 May 2013 (EDT)

Cannot Import Gradebook 2 From Previous Semester

System: Sakai
Problem: In Gradebook 2, when you import from one semester to the next, items from tools such as Assignments and Tests & Quizzes will also be added to Gradebook 2, yet are not linked to these tools. While Assignments can be associated with the gradebook entry, there is no way to do this in Tests & Quizzes.
Workaround: Our current recommendation is for users to continue to import Gradebook from a prior semester, rather than Gradebook 2.
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

Extra Credit issue when using No Categories in Gradebook 2

System: Sakai
Problem: In Gradebook 2, when you are using no categories, you are able to edit only a single item as extra credit. If you attempt to edit another item, the extra credit option is disabled. You can still add new items as extra credit, however you can't edit them to remove the extra credit option once this setting has been applied.
Workaround: The workaround is to use Categories in Gradebook 2 if you need multiple extra credit items.
Status: Under investigation.

--Vieger 5 March 2013 (EDT)

CE Student Role does not appear in All Grades View in Gradebook

System: Sakai
Problem: In Gradebook, if an instructor navigates to All Grades > View All Sections/Groups, and the instructor limits the view by a group containing the CE Student role, the CE Students do not appear in the Gradebook.
Workaround: The workaround for this issue is to View All Sections/Groups to view CE Students in the course, instead of limiting the view to a group containing CE Students. Another workaround is to view the group with CE Students in Gradebook 2. Here, the students will appear with no issues.
Status: Under investigation

--Rayne 30 January 2013 (EDT)

Student List Disappears in Gradebook 2

System: Sakai
Problem: In Gradebook 2, when an instructor imports the Gradebook tool into a new course, and weighted categories are selected, the student list in Gradebook 2 disappears. The instructor will also see an error message saying, "this gradebook is not correctly weighted." This can also happen if the Gradebook is correctly weighted, but at least one of the categories is "weighted by points" instead of "weighted equally."
Workaround: This issue can be resolved by LSS staff. Please call us at 352.392.4357x3.
Status: Under investigation.

--Rayne 18 December 2012 (EDT)

Server 500 Error in Gradebook 2

System: Sakai
Problem: You receive an internal server 500 error when attempting to make changes in Gradebook 2.
Workaround: Please call e-Learning Support Services at (352) 392-4357 Option 3 and we can help you fix this issue.
Status: Under investigation.

--Rayne 4:45, 10 October 2012 (EDT)

Columns "Disappear" if not included in grade in Gradebook 2

System: Sakai
Problem: Beginning in Summer A, Gradebook 2 has a new feature that will not allow a column that is "not included in grade" to be added to a category that is included in the grade. If you try to move a column that is not included in the grade into a category that is included in the grade, the column will disappear.
Workaround: Make sure any column that you want to move into a category has the "include in grade" box checked. If you have experienced the "disappearing" column problem, you can go to the Gradebook tool and the column will be there. If you edit the column in Gradebook to be included in the grade, it will reappear in Gradebook 2.
Status: Under investigation.

UFID and Section Columns Must be Removed Prior to File Import

System: Sakai
Problem: An update was recently made to the system that adds the UFID column and the Section number column to the file when Gradebook is downloaded. This was done to provide the information for grade submission to Grade-A-Gator. The problem occurs if you try to import that file back into Gradebook. The imported file will convert the UFID to the student name and the import will fail.
Workaround: Delete the UFID column and the Section column before importing the file.
Status: Under investigation.

Gradebook Won't Export if Roster is Very Large (1000 students)

System: Sakai
Problem: If you have a large number of students, neither Gradebook can be exported.
Workaround: Change display settings to show all students in the Gradebook. Once the Gradebook displays all the students perform the export using the table below as a guide.
Status: Under investigation.

Browser	Export as CSV		Export as Excel
Browser	Gradebook	Gradebook 2	Gradebook	Gradebook2
Internet Explorer	No	Yes	No	No
Firefox	Yes	Yes	No	Yes
Chrome	Yes	Yes	No	Yes

--Pchap 12:28, 2 February 2011 (EST)

Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2

System: Sakai
Problem: In Gradebook 2, if you have set up the gradebook to use points and you have already entered points in columns, you cannot change it to grade using percentages. If you try, you will get an error message.
Workaround: If you have to change from points to percentages in the middle of the semester, use Gradebook rather than Gradebook 2. Once you change Gradebook to percentages, the changes will be reflected in Gradebook 2.
Status: Under investigation.

Learning Module (pilot)

Issue with Assignment Release criteria logic

System: Sakai
Problem: When using assignments with Learning modules, and there is a required item prior to releasing the assignment, students cannot complete the assignment after completing the required task. Instead, they get an error, "Alert: You are not allowed to view the assignment." This does not happen with Discussions or Test & Quizzes, however.
Workaround: Do not require that students complete prerequisite materials before completing assignments linked to Lesson Builder.
Status: Under investigation.

--Narasi 2 May 2013 (EDT)

Can’t import Learning Module from one semester to the next

System: Sakai
Problem: There is no way to import Learning Module into a new semester. When you attempt to import from Site Info, nothing imports.
Workaround: There is no workaround at this time.
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

My Workspace

Copyright Alert Breaks Images

System: Sakai
Problem: In My Workspace > Resources, applying the Copyright Alert "Display copyright alerts and require acknowledgement when accessed by others" setting to an image prevents the image from displaying properly when attempting to insert it via the HTML editor in other areas of Sakai. The image will display as a red X when previewed and not at all when inserted.
Workaround: Do not set the Copyright Alert "Display copyright alerts and require acknowledgement when accessed by others" setting at this time.
Status: Under investigation. [#470]

--Jennifer 3 July 2014 (EDT)

Polls

Calendar date selector not working in Polls

System: Sakai
Problem: In Polls, the calendar date selector is not functioning. Nothing happens when you click on the calendar icon.
Workaround: The workaround is to enter the date manually.
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

Resources

WebDAV connections fail with an error similar to "Access is denied. The parameter is incorrect."

System: Sakai
Problem: If Resources contains files added via WebDAV that contain the ampersand ("&") character, this causes most WebDAV clients (including Windows native WebDAV, Cyberduck, and Bitkinex) to fail when trying to look at the list of files in your site. Files created via the web interface to Sakai are not affected by this issue because the system automatically protects against this behind-the-scenes by substituting safe characters.
Workaround: Refrain from using ampersands in filenames. If you are affected by this error currently, please contact 392-4357, option 3, for immediate assistance. We should be able to clear up the issue within about 5-10 minutes.
Status: Under investigation to determine whether this is an e-Learning bug.

--Kate 10:13, 11 April 2014 (EDT)

WebDav Not Working

System: Sakai
Problem: WebDav is so slow as to be useless.
Workaround: Use "Filezilla" or "CyberDuck"
Status: Under investigation

--Jolaine 11:29, 13 March 2014 (EDT)

Instructors Unable to Change File Type from "Public" to "Site Only"

System: Sakai
Problem: Users with Instructor-type roles (Instructor, Facilitator) cannot change a file/folder permission from "publicly viewable" to "only members of this site."
Workaround: LSS Staff are able to make this change for you. Contact us at 352.392.4357x3
Status: Under investigation

--Jolaine 12:55, 15 May 2013 (EDT)

Need Special Instructions to Set up Webdav in Mac OS

System: Sakai
Problem: Mac operating systems do not follow the set-up instructions in the Resources tool.
Workaround: Use a third party software such as "CyberDuck"
Status: None

--Jolaine 10:15, 23 January 2013 (EST)

Syllabus

Syllabus View Truncated When Displayed in Chrome

System: Sakai
Problem: Currently, when you link to a PDF or other document, only a small portion of the document appears in Chrome.
Workaround: Use Firefox.
Status: Under investigation.

--Rayne 1 May 2013 (EST)

Publicly Viewable Option Doesn't Work in Syllabus Tool

System: Sakai
Problem: When creating a Syllabus, there is the option to make the syllabus "publicly viewable" which means that you should be able to send a link to the syllabus to people outside the UF system and allow them to see the file. This is not working. Currently, people are still asked to authenticate into the UF system in order to see the file.
Workaround: Place the syllabus file in the Resources and make it publicly viewable. The URL captured from the Resources (Actions > Edit Details > Web address (URL)) site does work as publicly viewable. If you still want the file to be available for students in the Syllabus tool, use the "redirect" option in the Syllabus tool to point to the file in Resources. If you use "redirect" the Syllabus file needs to be an HTML file.
Status: Under investigation.

--Jolaine 10:04, 7 March 2011 (EST)

Site Info

Uploading CSV file with groups on a PC

System: Sakai
Problem: When uploading a group CSV file to Site Info, the file is not accepted. The user gets an error saying the file is not readable. This only occurs on a PC, not a Mac.
Workaround: Currently, the only workaround is to either upload the file using a Mac, or to create the groups manually.
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

System remembers old group CSV file

System: Sakai
Problem: When uploading a group CSV file to Site Info, the system remembers this file, even if there is an error with it. When you upload a new or updated file, it remembers the old one.
Workaround: Currently, the workaround is to logout and log back into e-Learning. The system will no longer remember the old file.
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

Signup

Recurring meetings in Signup tool

System: Sakai
Problem: In the Signup tool, recurring meetings cannot be deleted and can interfere with other functions of the Signup tool.
Workaround: None at this time. Please avoid using recurring events within the Signup tool.
Status: Under investigation.

--Kate 14:39, 18 September 2013 (EDT)

Test & Quizzes

Tests can't be submitted after Due Date

System: Sakai
Problem: Suppose that a student begins a 30-minute test at 8:45pm and the Due Date is 9:00pm. The instructor has chosen the setting, 'Do not allow submissions after the Due Date.' The student works on the test for 25 minutes and is then ready to submit. When the student tries to submit, he receives an error message saying that the test cannot be submitted after the Due Date. There is no way for this student to submit the test.
Workaround: Don't select the 'Do not allow submissions after the Due Date' option. This is a good option for tests that have a time limit, as the time limit would prevent the student from having the test open for an extended period of time. Tests will be marked "late" if submitted after the Due Date. If you need to use the 'Do not allow submissions after the Due Date' option, give students a "begin no later than . . ." message using Mail or Announcements: "The test is due at 9pm. Begin no later than 8:25pm. Do not begin later than that as it will result in the inability to submit the test if the Due Date has passed."
Status: This is the intended behavior of the tool - not a bug. No change in this is forseen.

--Jolaine 11:04, 15 April 2014 (EDT)

In rare occasions, an assessment won't send items to the gradebook.

System: Sakai
Problem: In rare occasions, an assessment in Tests and Quizzes will not visibly send the grade to either Gradebook or Gradebook 2. This is caused due to the way that the two gradebooks interact and is more likely to occur in courses where instructors use both gradebooks.
Workaround: Open settings for the assessment. Change the gradebook settings to "Don't send to Gradebook". Save the settings. Re-open settings and re-enable "Send grades to gradebook."
Special Note: Please choose one of the gradebook tools and use only that tool. If you do, this error should not occur.

--Kate 07:32, 27 March 2014 (EDT)

Audio Question Type Does Not Work

System: Sakai
Problem: In Tests & Quizzes, the Audio Question type does not work for students due to a java update. Adjusting java settings, may allow the students to record their answer, but then the test will not submit.
Workaround: There is no known workaround.
Status: Under investigation

--Jolaine 15:53, 17 January 2014 (EST)

File Upload Question Type Does Not Work

System: Sakai
Problem: In Tests & Quizzes, the File Upload question type does not work for students. Instructor can create the question, but when students try to attach their files, they receive an error report.
Workaround: Use the Assignment tool for that particular question, or have the student email their attachment.
Status: Under investigation

--Jolaine 09:13, 28 May 2013 (EDT)

Calculated questions does not work well with RichText Editor

System: Sakai
Problem: In Tests & Quizzes, when creating a new calculated question, the RichText editor will not be able to add many special characters.
Workaround: Please use the plain text editor to create your question.
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

Calculated questions missing extract variables button in question pools

System: Sakai
Problem: In Tests & Quizzes, when creating a new calculated question in a question pool, the button to extract variables is missing.
Workaround: The workaround is to click “save,” then to reopen the question and edit it. The variables and formulas will be extracted when you click save. Users can also create a calculated question when creating a new assessment. If the question needs to be added to a pool, the user can select the appropriate pool in “Assign to Question Pool.”
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

Student with open assessment can submit after due date

System: Sakai
Problem: The setting for late submissions accepted states that late submissions will only be allowed for students who do not have a prior submission. Currently, with this option checked and a due date, students can submit a second submission after the due date even if they have a previous submission.
Workaround: Do not allow late submissions.
Status: Under investigation.

--Vieger 2 May 2013 (EDT)

Timer Issue in Tests & Quizzes

System: Sakai
Problem: In Tests & Quizzes, if the test has been assigned a username and password, the timer will begin from the moment they click the name of the test. This doesn't usually pose a problem, but if there is confusion with the username and password, or if the student must then install the Lockdown browser, the timer is running during this time and will use some of the student's time allotted for the test.
Workaround: In Tests & Quizzes, if you are going to use the Lockdown browser, we encourage you to set up a "demo" quiz that isn't worth any points or provide the link for the LockDown Browser download in the Quiz introduction (LockDown Browser Download Link). This will allow students to download LockDown Browser before their actual quiz, thereby preventing the issue of them losing time in their quiz after clicking "Begin Assessment."
Status: Under investigation.

--Rayne 11:14, 5 October 2012 (EDT)

Tests and Quizzes Stuck "In Progress"

System: Sakai
Problem: Under certain circumstances, tests can become stuck “In Progress” and never submit. This could happen if the student closed the browser or lost internet connection without hitting submit and never went back to finish. In your list of Published/Inactive tests, if there are any numbers in the “In Progress” column, those tests are stuck. View screen shot Prior to August 10, checking the "Automatic Submission" box submitted most tests stuck in progress after the due date passed. In the updated version, this "Automatic Submission" process is not working.
Workaround: Currently there is no workaround. Remind students that they must SUBMIT the test and not simply close the browser. Tell them to make sure they see the successful submission message before exiting e-Learning.
Status: Under investigation.

--Jolaine 16:37, 20 September 2011 (EDT)

Tests and Quizzes Creates Extra Gradebook Columns Upon Republish (occasional)

System: Sakai
Problem: When an instructor unpublishes a published test, and then republishes it, sometimes there is an additional column created in the gradebook. This breaks the test, preventing students from taking the test from that point forward. Students receive a message stating that their test cannot be submitted because grades can't be sent to gradebook. The extra column cannot be deleted.
Workaround: Call e-Learning Support Services at 352.392.4357x3 for assistance.
Status: Under investigation

Tests and Quizzes Problems in Question Pools Larger Than 100 Questions

System: Sakai
Problem: Assessments that pull from Question Pools containing more than 100 questions are showing erratic behavior.
Workaround: Use smaller number of questions per pool and/or sub pools.
Status: Under investigation.

Multiple Correct Questions and Partial Credit

System: Sakai
Problem: Multiple Correct Questions by default take away points for wrong answers. There is no option to change this. While its not exactly a "bug," it is something that should be addressed.
Workaround: If you do not want students to lose points for wrong answers, manually give points for students if they lost points for wrong answers.
Status: Under investigation

@@ Line 1: / Line 1: @@
 Last updated: {{REVISIONMONTH}}-{{REVISIONDAY2}}-{{REVISIONYEAR}}
+[[Resolved Known Issues]] As issues are resolved, they are moved to this area.
+= Sakai =
 == General ==
-=== Unable to See "Exit Student View" or other exit from other views  ===
+====MediaSite Tool Pointing to Wrong Site====
+*''System'': Sakai
+*''Problem'': All courses created up to this point for Summer A/C/B and Fall 2014 have the MediaSite tool pointing to a Spring 2013 instance of MCB2000 and the tool is not, by default, hidden, so students are accessing these videos.
+*''Workaround'': Instructors should hide the tool if they are not using it, or change the address to point to their own MediaSite videos if they are.
+*''Status'': Corrected for all courses built from this time forward.
+--[[User:Jolaine|Jolaine]] 15:43, 13 May 2014 (EDT)
-*''Problem'': The New skin implemented has a minor issue wherein if you use the "View Site As" option you will not be able to see the text that will allow you to exit this view.
+==== Skin Selector Tool ====
-*''Workaround'': Place your mouse pointer under the region where the "Exist Student View" normally appears (top right hand side) and click when the mouse pointer image changes or highlight the region after the Grey line you will see the "Exit Student View" text. Please see screen shot for additional details.<br>[[Image:Student-view-bug.jpg|thumb|left|Student-view-bug.jpg]]
+*''System'': Sakai
-*''Status'': Under Investigation
+*''Problem'': Some course sites may now have a “Skin Selector” tool showing up on the tools menu.  This tool was removed from previous builds but seems to have reemerged and sites that have it enabled in their tool list will continue to have it until it is removed.  The tool is non-functional at this point so it will not impact the skin selection for the course.
+*''Workaround'': The tool can simply be removed by performing the following within the Course Site:
+# Site Info > Page Order
+# Click the red “X” next to the tool
+# Click OK
+# Click Save
+# Refresh the course site to ensure the tool has been successfully removed
+--[[User:jrboek|John]] 7:45, 16 May 2014 (EDT)
-===  ===
+==== Using selective release in Resources adversely affects Site Stats ====
+*''System'': Sakai
+*''Problem'': When using selective release criteria (e.g. "Show this item only if the following condition is met") in the Resources tool, statistics and usernames in Site Stats become unreliable. Most commonly, this manifests as numbers changing with each page load of Site Stats.
+*''Workaround'': None.
+*''Status'': Under investigation.
+--[[User:Khaskell|Kate]] 09:53, 2 April 2014 (EDT)
-===  ===
+==== Page anchors in the e-Learning system do not work within Firefox ====
+*''System'': Sakai
+*''Problem'': Links internal to a page, commonly known as "page anchors", do not work in Firefox. Rather than the intended behavior of jumping to the appropriate anchor. The page will remain exactly where it was before.
+*''Workaround'': Use another web browser, such as Internet Explorer or Google Chrome.
+*''Status'': This issue centers on a Firefox bug and not an e-Learning bug.
+--[[User:Khaskell|Kate]] 08:11, 27 March 2014 (EDT)
-===  ===
+==== Importing sites with many items in Lessons can interfere with importing course ====
+*''System'': Sakai
+*''Problem'': In courses with large numbers of individual sections and items (150+) in Lessons, importing course data into another course site can sometimes fail. Given that the failure occurs at different points in the import process, it can appear to users that files are randomly being imported over and randomly being skipped.
+*''Workaround'': Contact Learning Support Services staff for help if you end up in this situation. We can take steps to duplicate your existing course as needed. In addition, consider creating your content in the new Learning Modules tool. This tool uses the existing Resources tool for file storage rather than it's own file manager, and it seems to respond better to larger sets of items.
+*''Status'': Our developers are working on a migration path from Lessons to Learning Modules with the intent of eventually phasing out the Lessons tool. As such, fixes for this issue are unlikely.
+--[[User:Khaskell|Kate]] 07:57, 27 March 2014 (EDT)
-===  ===
+==== With larger numbers of items, the Lessons tool fails to load. ====
+*''System'': Sakai
+*''Problem'': In courses with large numbers of individual sections and items (150+), the Lessons tool becomes slower and sometimes will timeout before loading.
+*''Workaround'': Create your content in the new Learning Modules tool. This tool uses the existing Resources tool for file storage rather than it's own file manager, and it seems to respond better to larger sets of items.
+*''Status'': Our developers are working on a migration path from Lessons to Learning Modules with the intent of eventually phasing out the Lessons tool. As such, fixes for this issue are unlikely.
+--[[User:Khaskell|Kate]] 07:47, 27 March 2014 (EDT)
-=== Unable to Open PPT Files ===
+==== Can’t edit section content in Lessons ====
+*''System'': Sakai
+*''Problem'': If Lessons content has been copied from a previous semester, there are problems editing the content.  Sometimes there is an error message.  Sometimes it will allow you to add a new content section and sometimes it will not.  The problems are varied.
+*''Workaround'': Use the "duplicate module" icon to the far right of the module to make a fresh copy.  The fresh copy is editable.  Then you may delete or archive the original module.
+*''Status'': Under development. Slated for a Summer 2014 release.
+--[[User:Khaskell|Kate]] 15:04, 26 March 2014 (EDT)
-*''Problem'': After the November 16, 2010 Security Update for Microsoft Office 2007, PowerPoint files that have spaces in the file names will not open within Sakai.
+==== Can’t add/change Profile Picture ====
-*''Workaround'': Instructors should replace spaces in the file names with - or _. Also, these files will open in "Open Office."
+*''System'': Sakai
-*''Status'': Under Investigation
+*''Problem'': In My Workspace > Profile, some users can’t add a profile picture. They can add an album of pictures to their workspace, but they can not set any of these pictures as their default profile image, nor can they upload a new profile image.
+*''Workaround'': None.
+*''Status'': Our developers are investigating integrating pictures from Gator 1 cards into the e-Learning system. Fixes for this issue are unlikely.
+--[[User:Khaskell|Kate]] 15:12, 26 March 2014 (EDT)
-=== Unable to Download PDFs in Firefox and Chrome ===
+==== Video Playback Errors on Mac OS X Using Video Streaming/Storage ====
+*''System'': Sakai
+* ''Problem:'' When viewing videos using video streaming/storage (not Mediasite) from video.ufl.edu on Mac OS X. Videos can fail to load or immediately give an end-of-content error.
+* ''Workaround 1:'' If you have Boot Camp installed, boot to Windows and watch the videos from that OS. Alternately, you can go to a campus computer lab to use a Windows machine or use any other Windows computer that you have access to.
-*''Problem'': After a recent Adobe update, some PDFs will not open within Firefox and Chrome. This problem happens anywhere on the internet, not just in Sakai.
+* ''Workaround 2:'' Some students have been able to work around the error by installing/reinstalling [http://www.videolan.org/vlc/index.html#download VLC Media Player].
-*''Workaround'': You can download the file and open it on your computer, or you can use Internet Explorer, or you can use this [https://addons.mozilla.org/en-US/firefox/addon/636/| Firefox Plug-in].
-*''Status'': Under Investigation
-=== Users in Sakai Cannot Change Gatorlink Username ===
+* ''Workaround 3:'' Attempt the following procedure:
-*''Problem'': Sakai users cannot change their gatorlink username due to a conflicting account being created.
+# Download the ASX file by right-clicking (or CTRL-clicking) on the link on your Sakai page.
-*''Workaround'': There is no workaround. Username cannot be changed at this time.
+# Open the file in Text Editor.
-*''Status'': Under Investigation
+# Copy the URL within the ASX file.
+# Paste the URL into your web browser's address bar.
-=== Webdav in Windows 7 and Mac Snow Leopard Does Not Work ===
+==== Problems opening large PDFs in IE/Firefox using Adobe Reader Plugin ====
+*''System'': Sakai
+*''Problem'': Users have received errors when attempting to open large PDFs using the Adobe Reader Plugin in Internet Explorer.
+*''Workaround 1'': Users can use Firefox or Chrome rather than IE
+*''Workaround 2'': Users can right click on the PDF link and "Save target as"
+*''Workaround 3'': Open Adobe Reader/Acrobat and navigate to Edit > Preferences > Internet. Here, make sure to deselect the option that says "Display PDF in Browser." Click OK to save your changes. Next, open Internet Explorer and navigate to Tools > Manage Add-ons (in newer versions of IE, the Tools menu is a gear icon). Select Adobe Reader and click on the "Disable" button. This will force users to open PDFs in Adobe Reader and not their browser.
+--[[User:viegerrm|Rayne]] 11:29, 30 October 2012 (EDT)
-*''Problem'': Windows 7 and Mac Snow Leopard operating systems are not compatible with Webdav.
+==== Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare) ====
-*''Workaround''&nbsp;: Go [[Resources#Upload-Download_Multiple_Resources|here]] for instructions on setting up a Webdav connection in Windows 7. No workaround for Mac Snow Leopard is available at this time.
+*''System'': Sakai
-*''Status'' Under investigation.
+*''Problem'': There are many places in e-Learning where email notifications can be sent to users from within the system. Some of these emails are captured in the UF spam filter.
+*''Workaround'': Check the "Junk E-Mail" folder in your email account and mark any posts from e-Learning as "not spam."
+*''Status'': Not a bug.
+--[[User:Khaskell|Kate]] 15:26, 26 March 2014 (EDT)
-=== Some Users See 404 Error When Logging In (Rare) ===
+== Assessments ==
+==== Blank questions in a question pool can cause the system to fail to automatically grade assessments. ====
+*''System'': Sakai
+*''Problem'': An incorrectly formatted question (e.g. one with no question text at all) can cause the automatic grading to cease in an assessment.
+*''Workaround'': Delete the faulty question. The assessment should automatically grade the students submissions as intended.
+*''Status'': Working as intended.
+--[[User:Khaskell|Kate]] 07:20, 27 March 2014 (EDT)
-*''Problem'': If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.
+==== Once an Assessment has been "Test-Driven" the "View Site as: Student" will display as "completed." ====
-*''Workaround'': Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.
+*''System'': Sakai
+*''Problem'': Once an Assessment has been "Test-Driven" the "View Site as: Student" will display as "completed."
+*''Workaround'': None
 *''Status'': Under Investigation
+--[[User:Jolaine|Jolaine]] 11:05, 11 February 2014 (EST)
-=== User Sees Different "My Workspace" than Majority (Rare) ===
+==== Can't View Student Submissions in IE Browser ====
+*''System'': Sakai
+*''Problem'': When accessing student submissions in IE browser, the browser freezes and requires computer restart to resume.
+*''Workaround'':  Use Firefox, Chrome, or Safari browsers.
+*''Status'': Under Investigation
+--[[User:Jolaine|Jolaine]] 16:42, 27 January 2014 (EST)
-*''Problem'': Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there.
+==== Difficult to see Student Answers in Fill-in-the-Blank Questions ====
-*''Workaround'': Issue can be reported to HD/LSS staff and can be fixed manually but may take time.
+*''System'': Sakai
-*''Status'': Resolved. (This problem is corrected for current and new users. This only applies to users who were early users of eLearning in Sakai.)
+*''Problem'': When using Fill-in-the-Blank question types, student answers are difficult to view.  When viewing the students' submissions, there is a fixed field for the answer.  If the student's answer is longer than the fixed field, it is difficult to see the student's complete answer.
+*''Workaround'':  The only way to view the complete answer is to place the cursor in the field and then move the mouse to the right.  The answer will scroll in the field.
+*''Status'': Under investigation.
+--[[User:Jolaine|Jolaine]] 14:51, 14 October 2013 (EDT)
-=== Messages to Gatorlink Email from Sakai Captured by "Barracuda" Spam Filter ===
-*''Problem'': There are many places in Sakai where email notifications can be sent to users from within the system. Some of these emails are captured in the "Barracuda" spam filter.
+== Assignments ==
-*''Workaround'': Check the "Junk E-Mail" folder in your email account and mark any posts from Sakai as "not spam."
+==== When Grading, An 'VelocityViewServlet' Appears ====
+*''System'': Sakai
+*''Problem'': In Assignments, when grading, the following error message is thrown: VelocityViewServlet : Error processing a template for path ''
+Invocation of method 'getGradeDisplay' in class org.sakaiproject.assignment.impl.BaseAssignmentService$BaseAssignmentSubmission threw exception java.lang.NullPointerException at /vm/assignment/chef_assignments_instructor_list_submissions.vm[line 659, column 93].
+*''Workaround'': A proposed workaround by Narasi Ramachandran is to create a temporary group in Site Info, placing all Students minus the problematic student (this is the Student in which the error occurs on within the Assignments > Assignment > Grade page) in the group. Once this is done, the Instructor can then go back into the assignment and filter the view to the specific group and see all of the grades. Additionally, if a new column is added in GB and the assignment is then modified to point to that GB item, the grades are sent.
 *''Status'': Under investigation.
+--[[User:jacs|Jennifer]] 13:09, 26 January 2015 (EDT)
-=== Auto-Groups Does not Work ===
+==== When Grading, Not All Students Visible ====
+*''System'': Sakai
+*''Problem'': In Assignments, when grading, not all students are visible.  This appears to be caused by the app node cache not properly updating student data.
+*''Workaround'': In ''Site Info'', click the ''Update Participants'' button to refresh student data.  You may also consider clearing your browser's cache and cookies and restarting the browser.
+*''Status'': Under investigation.
+--[[User:jacs|Jennifer]] 10:11, 3 July 2014 (EDT)
-*''Problem'': If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.
+==== Download All Not Functioning Properly When A Group Does Not Submit Assignment ====
-*''Workaround'': You can do the same thing with manually created groups.
+*''System'': Sakai
+*''Problem'': In group assignments, if a group does not submit the assignment, the Download All feature in grading only downloads to the point of the group that did not submit.
+*''Workaround'': Remove the group that did not submit from the assignment.
 *''Status'': Under investigation.
+--[[User:jacs|Jennifer]] 10:17, 17 June 2014 (EDT)
-==Assessments==
+==== 'Submit As Student' Submitting As Instructor ====
-===Assessments Tool Does Not Display Well in IE===
+*''System'': Sakai
-*''Problem'': If all questions as displayed or parts of questions are displayed on a single page they do not load. Assessment does not load at all if using IE 7 or 8 on Windows 7 (Microsoft Vista not tested) works fine on XP.
+*''Problem'': In some course sites, the "Submit As Student" functionality is causing submissions to appear as submitted by the instructor rather than the student.
-*''Workaround'': Use Firefox or display each question on its own webpage.
+*''Workaround'': Contact LSS support staff at 392-4357, ext 3, for further assistance.
+*''Status'': Under investigation.
+--[[User:Khaskell|Kate]] 08:17, 25 April 2014 (EDT)
+==== Discrepancy between decimal points in Gradebooks and in Assignments ====
+*''System'': Sakai
+*''Problem'': When grading with decimals, Assignments and Gradebooks have different guidelines.  Assignments will only allow for one decimal place.  Gradebooks will allow for 2.  If a column is created in either Gradebook, and the Assignment is connected to that Gradebook column, I may enter a grade with 2 decimal places into the Gradebook, but it will round that grade to 1 decimal place to comply with the Assignment restriction of only 1 decimal place.  But, when you view the grade in the Assignments tool, you will see an error message that reads, "Please grade with only 1 decimal place."  Even though only 1 decimal place shows. You may disregard this message as it has no impact on the grade or the Assignment.
+*''Workaround'': Use only 1 decimal place.
+*''Status'': Not under investigation as this is expected behavior under the circumstances of the different requirements.
+==== Turnitin in Assignments Breaks if Default Settings are Changed ====
+*''System'': Sakai
+*''Problem'': When using Turnitin within Assignments, a set of default settings appear. Please use only the following highlighted settings to get a report, using any other combinations on the highlighted settings will cause issues and not generate a report.
+[[File:Turnitin_settings.png]]
+On Occasion, you may see other default settings come up.  If you see that, check the boxes that aren't checked and proceed. If you create an Assignment with settings other than the default, reports will not be generated and the settings cannot be set back to the default, so there is no way to fix the Assignment once it is broken. You will often see an error message when you save the Assignment:"!Alert: The assignment was saved, but Turnitin information was unable to be updated.  Please try saving again." This message does not necessarily mean your Assignment is broken.  As long as you have the Turnitin Repository Settings highlighted in the image above, your Assignment is probably fine.  An exception MIGHT be if you change the Open Date, Due Date, or Accept Until Date in a published Assignment.  These dates do communicate with Turnitin and so could cause the problem.
+*''Workaround'': You may submit all student papers directly to Turnitin.  The papers can be downloaded in a .zip file from the Assignments in e-Learning and the .zip file uploaded to Turnitin.  If you've never used the Turnitin website, go to http://turnitin.com and type in your email address and click "retrieve password."  An email will be sent to you with instructions on how to login.  Once you login, create a course and an assignment.  Follow the instructions to upload a .zip file to the assignment.  It usually takes about 10 minutes for the reports to generate.
+*''Status'': After extensive dialogue with the Turnitin support team, it is apparent that Turnitin is not going to fix the problem.  The good news is that Turnitin is developing a new LTI integration coming available in the next few months that could resolve the problem, but we won’t know for sure until we are able to see the new tool.
+--[[User:Jolaine|Jolaine]] 09:35, 5 July 2013 (EDT)
+==== Certain Symbols in Gradebook Column Titles Prevent Column from Being Associated with Assignment ====
+*''System'': Sakai
+*''Problem'': When creating an Assignment, there is a choice to have the Assignment create a Gradebook column, or to associate the Assignment to an existing Gradebook column.  If you are associating an Assignment to an existing column, that column cannot have & < or > (ampersand, less than, or greater than) symbols in the title.  Those columns work fine in the Gradebook, but do not associate with an Assignment.
+*''Workaround'': Change the column title to remove those symbols, or have the Assignment create a Gradebook column.
+*''Status'': Under Investigation.
+--[[User:Jolaine|Jolaine]] 09:38, 2 August 2013 (EDT)
+==== Instructor Comments Cannot be Removed ====
+*''System'': Sakai
+*''Problem'': When Grading a student submission, once an instructor has entered comments into the instructor Summary Comments box, they cannot be removed. They can be edited, but cannot be removed.  The Assignment will not save a blank Instructor Summary Comments box and the comments will return.
+*''Workaround'': Remove all the comments and replace them with a period.
+*''Status'': Under Investigation
+--[[User:Jolaine|Jolaine]] 09:55, 25 October 2013 (EDT)
+== Assignment 2 (pilot) ==
+==== Can’t delete assignments in Assignment 2 ====
+*''System'': Sakai
+*''Problem'': Currently, there is not a way to delete assignments in Assignment 2.
+*''Workaround'': There is no workaround at this time.
+*''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
+==== Calendar date selector not working in Assignment 2 ====
+*''System'': Sakai
+*''Problem'': In Assignment 2, the calendar date selector is not functioning. When you select a date on the calendar, the date does not update accordingly.
+*''Workaround'': The workaround is to enter the date manually.
+*''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
+==Chat Room==
+===Chat Room users can't chat in real time===
+*''Problem'': In the Chat Room tool, most users can't chat with one another in real time. Messages from other users don't appear until a user refreshes the chat window.
+*''Workaround'': Most Chat Room users must refresh their browser in order to view new posts made by other participants.  New posts do not appear until the user refreshes.  The best workaround at this point is to use the "Messages" tool, a much more feature-rich alternative.
+*''Status'': Resolved - NOTE - this issue was resolved in 2013, but has reappeared.
+--[[User:Jolaine|Jolaine]] 08:08, 21 May 2015 (EDT)
+== Content Editor ==
+==== Content Editor in Lessons Can't Edit Source Code in IE ====
+*''System'': Sakai
+*''Problem'': When using IE browser, the Content Editor presents problems if you try to edit the Source Code.  Once the "Source" link is clicked, the editor becomes unusable.
+*''Workaround'': The "Full Screen" option of the Content Editor does not present this problem.  If you need to edit the Source code, use Full Screen in IE or a different browser.
 *''Status'': Under investigation
+--[[User:Jolaine|Jolaine]] 15:42, 28 June 2012 (EDT)
-==Assignments==
+==== Spell Check Not Available in Content Editor ====
-===Turnitin Report Not Always Generated===
+*''System'': Sakai
-*''Problem'': Some Turnitin reports are not generated within 2 hours.
+*''Problem'': If you are using Firefox, the spell-check icon will be grayed out. IE will shows icon but will prompt for a IE plugin.
-*''Workaround'': Ask student to resubmit.
+*''Workaround'': Compose the content in MS Word and use the spell-checker there.  Cut and paste from Word into the Content Editor using the "Paste from Word" icon.
+*''Status'': After the August 9th planned upgrade (Ariel), when using IE, the spell-checker plug-in will automatically pop up for installation.  After that is installed, the spell-checker will work in IE.  Still not available in other browsers.
+--[[User:Jolaine|Jolaine]] 09:28, 29 July 2011 (EDT)
+== Discussions ==
+==== Can't Limit Discussions to Groups if Students Have Viewed Them ====
+*''System'': Sakai
+*''Problem'': Students may be able to access and participate in groups they <strong style="text-transform:upper;">do not</strong> belong to. This happens if the groups permissions were put into effect after making all topics available to the site participants. User who visited topics prior to the group restrictions will continue to have access to those topics.
+*''Workaround'': Make sure group permissions are set for group topics first prior to releasing these topics to the students.
 *''Status'': Under investigation.
+--[[User:Pchap|Pchap]] 12:08, 20 May 2011 (EDT)
-===Instructor Comments in the Assignments Shows HTML Tags===
+==== Student View Isn't Accurate when Dates Have Been Set if Student View was Used Prior to Setting Dates ====
-*''Problem'': When a grader leaves comments for the student in the "comments" box, the student sees HTML coding in the text.
+*''System'': Sakai
-*''Workaround'': If the student submission was made using the "inline" submission box, the instructor can post comments by putting her/his comments in &#123; &#123;double curly brackets 	&#125; 	&#125;. The instructor comments appear in red to the student. If the student has submitted a Word document, download the file and make your comments by using "track changes" in Word.  Add the edited submission as your feedback.
+*''Problem'':  In a problem related to the previous Known Issue, if a "user," in this case the Student View" has accessed a Discussion already, setting permissions does not prevent that user from accessing that Discussion in the future.  So, if you view the Discussion using "Student View," then you set available dates for the Discussion and then view it with Student View again, it will appear that students can access the Discussion even though they can't.
+*''Workaround'': You may call us at 352.392.4357x3 and ask a staff person to check the view as a real student.
 *''Status'': Under investigation
+--[[User:Jolaine|Jolaine]] 09:53, 11 January 2013 (EST)
-==Blog==
+==== View Full Description Disappearing ====
-===Blog Permissions Default is That Students Can Not Create a New Blog===
+*''System'': Sakai
-*''Problem'': By default, Blogs permissions are set so that students cannot create a new blog.
+*''Problem'': Under a discussion topic, when one clicks on 'View Full Description,' the text does not stay on the screen. This happens when the text was copied from Word and pasted into the text editor within Discussions without using the 'Paste from Word' icon.
-*''Workaround'': Click '''Permissions''' and under the "create" column, check the box beside Student (and CE Student and Auditor if you have participants with those roles).
+*''Workaround'': Make sure the full description of the text has no formatting in it. If the text is copied from Word, when pasting make sure to use 'Paste from Word' instead of pasting directly. Or copy the text already in the Full Description, paste it in Notepad (this way the formatting gets removed), then paste that text back in the Full Description.
+*''Status'': This is unfortunately not a bug in the e-Learning system but is instead a bug in the way browsers handle text pasted from Microsoft Word and other word processors.
+--[[User:Khaskell|Khaskell]] 08:57, 27 March 2014 (EDT)
+==Drop Box==
+=== View by Sections Does Not Display All Students Within Section ===
+*''System'': Sakai
+*''Problem'': When changing the View to a specific section, not all students are listed.
+*''Workaround'': Use the View: All sections/groups to view all student folders.
 *''Status'': Under investigation
+--[[User:jacs|Jen]] 11:05, 13 January 2015 (EDT)
-==Content Editor==
+== Gradebook and/or Gradebook 2 ==
-===Entity Picker in Content Editor Not Fully Functional===
+==== Gradebook2 manually entered grades resulting in "Saving..." text ====
-*''Problem'': There is an option in the Content Editor called the Entity Picker [[File:entity-picker.png]].  This option is supposed to allow you to link to live Discussions, Assignments and Tests & Quizzes, but does not function as intended.  Our recommendation at the present time is not to use the Entity Picker.
+*''System'': Sakai
-*''Workaround'': None.
+*''Problem'': When manually enter grades in Gradebook2, the text "Saving..." appears but grades are not saved.
+*''Workaround'': Export Gradebook2 as .csv file, manually edit the .csv file with grades/comments etc. and import it.  You may also enter grades through Gradebook, and the grades will appear in Gradebook 2.  You may also click each student's name and enter grades there.
+*''Status'': This is a bug and a fix has been identified.  Awaiting fix to be rolled out to production.
+--[[User:jacs|Jennifer]] 12:00, 16 May 2014 (EDT)
+==== Gradebook and Assignment grades do not match ====
+*''System'': Sakai
+*''Problem'': When using both Gradebook and Gradebook 2 in a course, sometimes the connection between Assignments and the gradebook can be corrupted. This manifests in many ways, but the most common is that the grade in gradebook will be off by one decimal point (e.g. 300 instead of 30).
+*''Workaround'': Contact Learning Support Services at 392-4357, ext. 3, to have the issue corrected.
+*''Special Note'': Please choose one of the gradebook tools and use only that tool. If you do, this error should not occur.
+--[[User:Khaskell|Kate]] 13:59, 4 April 2014 (EDT)
+==== Import items into a grade item in the "Unassigned" category causes an error ====
+*''System'': Sakai
+*''Problem'': When importing an item into Gradebook 2, if the grade item is in the "Unassigned" category, the import will fail with an error message.
+*''Workaround'': If your gradebook uses categories, ensure that columns you're importing into are associated with a category before beginning the import.
 *''Status'': Under investigation.
+--[[User:Khaskell|Kate]] 13:50, 2 April 2014 (EDT)
-===Content Editor Not Available in Discussions and Mail Tools===
+==== Adding multiple new items in Gradebook with Internet Explorer ====
+*''System'': Sakai
+*''Problem'': In Gradebook, when using Internet Explorer verisons 8,9, or 10, users are unable to add more than one new item at a time to the Gradebook (add item > add another item). Additionally, we have noticed that some actions with Internet Explorer version 10 can take a few seconds longer than Firefox or Chrome.
+*''Workaround'': Use Firefox or Chrome.
+*''Status'':
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
-*''Problem'': The Content Editor is no longer available in the Discussions tool and the Mail tool.
+==== Cannot Import Gradebook 2 From Previous Semester ====
-*''Workaround'': One can only use simple text until this is corrected.
+*''System'': Sakai
+*''Problem'': In Gradebook 2, when you import from one semester to the next, items from tools such as Assignments and Tests & Quizzes will also be added to Gradebook 2, yet are not linked to these tools. While Assignments can be associated with the gradebook entry, there is no way to do this in Tests & Quizzes.
+*''Workaround'': Our current recommendation is for users to continue to import Gradebook from a prior semester, rather than Gradebook 2.
 *''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
-===Spell Check Not Available in Content Editor===
+==== Extra Credit issue when using No Categories in Gradebook 2 ====
-*''Problem'': If you are using Firefox, the spell-check icon will be grayed out. IE will shows icon but will prompt for a IE plugin.
+*''System'': Sakai
-*''Workaround'': Compose the content in MS Word and use the spell-checker there.  Cut and paste from Word into the Content Editor using the "Paste from Word" icon.
+*''Problem'': In Gradebook 2, when you are using no categories, you are able to edit only a single item as extra credit. If you attempt to edit another item, the extra credit option is disabled. You can still add new items as extra credit, however you can't edit them to remove the extra credit option once this setting has been applied.
+*''Workaround'': The workaround is to use Categories in Gradebook 2 if you need multiple extra credit items.
 *''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 5 March 2013 (EDT)
+==== CE Student Role does not appear in All Grades View in Gradebook ====
+*''System'': Sakai
+*''Problem'': In Gradebook, if an instructor navigates to All Grades > View All Sections/Groups, and the instructor limits the view by a group containing the CE Student role, the CE Students do not appear in the Gradebook.
+*''Workaround'': The workaround for this issue is to View All Sections/Groups to view CE Students in the course, instead of limiting the view to a group containing CE Students. Another workaround is to view the group with CE Students in Gradebook 2. Here, the students will appear with no issues.
+*''Status'': Under investigation
+--[[User:viegerrm|Rayne]] 30 January 2013 (EDT)
+==== Student List Disappears in Gradebook 2 ====
+*''System'': Sakai
+*''Problem'': In Gradebook 2, when an instructor imports the Gradebook tool into a new course, and weighted categories are selected, the student list in Gradebook 2 disappears. The instructor will also see an error message saying, "this gradebook is not correctly weighted."  This can also happen if the Gradebook is correctly weighted, but at least one of the categories is "weighted by points" instead of "weighted equally."
+*''Workaround'': This issue can be resolved by LSS staff.  Please call us at 352.392.4357x3.
+*''Status'': Under investigation.
+--[[User:viegerrm|Rayne]] 18 December 2012 (EDT)
+==== Server 500 Error in Gradebook 2 ====
+*''System'': Sakai
+*''Problem'': You receive an internal server 500 error when attempting to make changes in Gradebook 2.
+*''Workaround'': Please call e-Learning Support Services at (352) 392-4357 Option 3 and we can help you fix this issue.
+*''Status'': Under investigation.
+--[[User:viegerrm|Rayne]] 4:45, 10 October 2012 (EDT)
+==== Columns "Disappear" if not included in grade in Gradebook 2 ====
+*''System'': Sakai
+*''Problem'': Beginning in Summer A, Gradebook 2 has a new feature that will not allow a column that is "not included in grade" to be added to a category that is included in the grade.  If you try to move a column that is not included in the grade into a category that is included in the grade, the column will disappear.
+*''Workaround'': Make sure any column that you want to move into a category has the "include in grade" box checked.  If you have experienced the "disappearing" column problem, you can go to the Gradebook tool and the column will be there.  If you edit the column in Gradebook to be included in the grade, it will reappear in Gradebook 2.
+*''Status'': Under investigation.
-==Discussions==
+==== UFID and Section Columns Must be Removed Prior to File Import ====
-===Can't open Attachments in Discussions===
+*''System'': Sakai
-*''Problem'': If someone adds a file attachment to a Mail or Discussions post, the file will not open if there are spaces in the file name.
+*''Problem'': An update was recently made to the system that adds the UFID column and the Section number column to the file when Gradebook is downloaded.  This was done to provide the information for grade submission to Grade-A-Gator.  The problem occurs if you try to import that file back into Gradebook.  The imported file will convert the UFID to the student name and the import will fail.
-*''Workaround'': Do not attach a document with a space in the file name.  Use _ or - in places of spaces.
+*''Workaround'': Delete the UFID column and the Section column before importing the file.
 *''Status'': Under investigation.
-===Users Get Email When New Post is Made to Discussions===
+==== Gradebook Won't Export if Roster is Very Large (1000 students) ====
-*''Problem'': The default setting in Discussions is that users get an email notification every time a post is made to a Discussion topic that the user has posted to in the past. This isn't actually a "bug," as this is the common default on discussion board and blogs on the internet, but in large classes the quantity of emails is problematic.
+*''System'': Sakai
-*''Workaround'': Go to Discussions and click on '''Watch''' at the top of the screen. Change your preference to "Do not send notification."
+*''Problem'': If you have a large number of students, neither Gradebook can be exported.
-*''Status'': Under investigation
+*''Workaround'': Change display settings to show all students in the Gradebook. Once the Gradebook displays all the students perform the export using the table below as a guide.
+*''Status'': Under investigation.
+<table class="complex">
+	<tr>
+		<th rowspan="2" scope="col">Browser</th>
+		<th colspan="2" scope="col">Export as CSV</th>
+		<th colspan="2" scope="col">Export as Excel</th>
+	</tr>
+	<tr>
+		<th scope="col">Gradebook</th>
+		<th scope="col">Gradebook 2</th>
+		<th scope="col">Gradebook</th>
+		<th scope="col">Gradebook2</th>
+	</tr>
+	<tr class="tbody">
+		<th scope="row">Internet Explorer</th>
+		<td>No</td>
+		<td class="cell-green">Yes</td>
+		<td>No</td>
+		<td>No</td>
+	</tr>
+	<tr>
+		<th scope="row">Firefox</th>
+		<td class="cell-green">Yes</td>
+		<td class="cell-green">Yes</td>
+		<td>No</td>
+		<td class="cell-green">Yes</td>
+	</tr>
+	<tr>
+		<th scope="row">Chrome</th>
+		<td class="cell-green">Yes</td>
+		<td class="cell-green">Yes</td>
+		<td>No</td>
+		<td class="cell-green">Yes</td>
+	</tr>
+	</table>
+--[[User:Pchap|Pchap]] 12:28, 2 February 2011 (EST)
-==Gradebook--
+==== Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2 ====
-===UFID Column Causing Problems with File Import===
+*''System'': Sakai
-*''Problem'': An update was recently made to the system that adds the UFID column to the file when the Gradebook and Gradebook 2 are downloaded.  This was done to provide the UFID in the file for grade submission to Grade-A-Gator.  So now, when you download either gradebook, you will see a column containing the UFID.  The problem occurs if you try to import that file back into Gradebook.  The imported file will convert the UFID to the student name and the import will fail.
+*''Problem'': In Gradebook 2, if you have set up the gradebook to use points and you have already entered points in columns, you cannot change it to grade using percentages. If you try, you will get an error message.
-*''Workaround'': Delete the UFID column before importing the file.
+*''Workaround'': If you have to change from points to percentages in the middle of the semester, use Gradebook rather than Gradebook 2.  Once you change Gradebook to percentages, the changes will be reflected in Gradebook 2.
 *''Status'': Under investigation.
-==Gradebook 2==
+== Learning Module (pilot) ==
-===Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2===
+==== Issue with Assignment Release criteria logic ====
-*''Problem'': In Gradebook 2, if you set the "Grade Using:" option to "Percentage," the creation of Gradebook Items (columns) still asks for "points" when it should say "Percentage of total grade."
+*''System'': Sakai
-*''Workaround''" The tool actually functions the way it should, it is just the terminology that is off.  When grading by percentages all columns are worth 100 points.  When you are creating a new column, in the field where it asks you to enter the "Points," enter the "Percentage of total grade."
+*''Problem'': When using assignments with Learning modules, and there is a required item prior to releasing the assignment, students cannot complete the assignment after completing the required task. Instead, they get an error, "Alert: You are not allowed to view the assignment." This does not happen with Discussions or Test & Quizzes, however.
+*''Workaround'': Do not require that students complete prerequisite materials before completing assignments linked to Lesson Builder.
 *''Status'': Under investigation.
+--[[User:rnarasi|Narasi]] 2 May 2013 (EDT)
-===Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2===
+==== Can’t import Learning Module from one semester to the next ====
-*''Problem'': In Gradebook 2, if you have set up the gradebook to use points and you have already entered points in columns, if you change it to percentages, you will get erratic data in the columns that already have points in them.
+*''System'': Sakai
-*''Workaround'': If you have to change from points to percentages in the middle of the semester, use Gradebook rather than Gradebook 2.  If you use Gradebook 2, you will have to delete all old points and then enter new points, however Gradebook will allow you to do so without getting rid of old points. Either way, download the gradebook first for safe keeping.
+*''Problem'': There is no way to import Learning Module into a new semester. When you attempt to import from Site Info, nothing imports.
+*''Workaround'': There is no workaround at this time.
 *''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
+== My Workspace ==
+==== Copyright Alert Breaks Images ====
+*''System'': Sakai
+*''Problem'': In My Workspace > Resources, applying the Copyright Alert "Display copyright alerts and require acknowledgement when accessed by others" setting to an image prevents the image from displaying properly when attempting to insert it via the HTML editor in other areas of Sakai. The image will display as a red X when previewed and not at all when inserted.
+*''Workaround'': Do not set the Copyright Alert "Display copyright alerts and require acknowledgement when accessed by others" setting at this time.
+*''Status'': Under investigation. [#470]
+--[[User:jacs|Jennifer]] 3 July 2014 (EDT)
+== Polls ==
+==== Calendar date selector not working in Polls ====
+*''System'': Sakai
+*''Problem'': In Polls, the calendar date selector is not functioning. Nothing happens when you click on the calendar icon.
+*''Workaround'': The workaround is to enter the date manually.
+*''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
+=== Resources ===
+==== WebDAV connections fail with an error similar to "Access is denied. The parameter is incorrect." ====
+*''System'': Sakai
+*''Problem'': If Resources contains files added via WebDAV that contain the ampersand ("&") character, this causes most WebDAV clients (including Windows native WebDAV, Cyberduck, and Bitkinex) to fail when trying to look at the list of files in your site. Files created via the web interface to Sakai are not affected by this issue because the system automatically protects against this behind-the-scenes by substituting safe characters.
+*''Workaround'': Refrain from using ampersands in filenames. If you are affected by this error currently, please contact 392-4357, option 3, for immediate assistance. We should be able to clear up the issue within about 5-10 minutes.
+*''Status'': Under investigation to determine whether this is an e-Learning bug.
+--[[User:Khaskell|Kate]] 10:13, 11 April 2014 (EDT)
-===Extra Credit Quizzes Do Not Work if Lowest Score(s) Dropped===
+==== WebDav Not Working ====
-*''Problem'': It is possible to assign online quizzes to be extra credit, but if you also place those extra credit quizzes in a category and drop the lowest score(s), the function breaks.  It does not drop the lowest score(s) and it does not add the extra credit.
+*''System'': Sakai
-*''Workaround'': None at this time.
+*''Problem'': WebDav is so slow as to be useless.
+*''Workaround'': Use "[http://filezilla-project.org Filezilla]" or "[http://cyberduck.ch/| CyberDuck]"
 *''Status'': Under investigation
+--[[User:Jolaine|Jolaine]] 11:29, 13 March 2014 (EDT)
-==Mail==
+==== Instructors Unable to Change File Type from "Public" to "Site Only" ====
-===Can't Open Attachments in Mail===
+*''System'': Sakai
-*''Problem'': If someone adds a file attachment to a Mail or Discussions post, the file will not open if there are spaces in the file name.
+*''Problem'': Users with Instructor-type roles (Instructor, Facilitator) cannot change a file/folder permission from "publicly viewable" to "only members of this site."
-*''Workaround'': Do not attach a document with a space in the file name.  Use _ or - in places of spaces.
+*''Workaround'': LSS Staff are able to make this change for you.  Contact us at 352.392.4357x3
 *''Status'': Under investigation
---[[User:Rnarasi|Rnarasi]] 15:28, 28 October 2010 (EDT)
+--[[User:Jolaine|Jolaine]] 12:55, 15 May 2013 (EDT)
-==Syllabus==
+==== Need Special Instructions to Set up Webdav in Mac OS ====
-===Syllabus Redirect Does Not Work Consistently===
+*''System'': Sakai
-*''Problem'': The Syllabus tool offers the option to "redirect" which lets you enter the url of a file in Resources or on the web.
+*''Problem'': Mac operating systems do not follow the set-up instructions in the Resources tool.
-*''Workaround'':  Use "create" option instead of "redirect" option.
+*''Workaround'': Use a third party software such as "[http://cyberduck.ch/| CyberDuck]"
+*''Status'': None
+--[[User:Jolaine|Jolaine]] 10:15, 23 January 2013 (EST)
+== Syllabus ==
+==== Syllabus View Truncated When Displayed in Chrome ====
+*''System'': Sakai
+*''Problem'': Currently, when you link to a PDF or other document, only a small portion of the document appears in Chrome.
+*''Workaround'': Use Firefox.
 *''Status'': Under investigation.
+--[[User:viegerrm|Rayne]] 1 May 2013 (EST)
+==== Publicly Viewable Option Doesn't Work in Syllabus Tool ====
+*''System'': Sakai
+*''Problem'': When creating a Syllabus, there is the option to make the syllabus "publicly viewable" which means that you should be able to send a link to the syllabus to people outside the UF system and allow them to see the file.  This is not working. Currently, people are still asked to authenticate into the UF system in order to see the file.
+*''Workaround'': Place the syllabus file in the Resources and make it publicly viewable.  The URL captured from the Resources (Actions > Edit Details > Web address (URL)) site does work as publicly viewable. If you still want the file to be available for students in the Syllabus tool, use the "redirect" option in the Syllabus tool to point to the file in Resources. If you use "redirect" the Syllabus file needs to be an HTML file.
+*''Status'': Under investigation.
+--[[User:Jolaine|Jolaine]] 10:04, 7 March 2011 (EST)
+== Site Info ==
+==== Uploading CSV file with groups on a PC ====
+*''System'': Sakai
+*''Problem'': When uploading a group CSV file to Site Info, the file is not accepted. The user gets an error saying the file is not readable. This only occurs on a PC, not a Mac.
+*''Workaround'': Currently, the only workaround is to either upload the file using a Mac, or to create the groups manually.
+*''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
+==== System remembers old group CSV file ====
+*''System'': Sakai
+*''Problem'': When uploading a group CSV file to Site Info, the system remembers this file, even if there is an error with it. When you upload a new or updated file, it remembers the old one.
+*''Workaround'': Currently, the workaround is to logout and log back into e-Learning. The system will no longer remember the old file.
+*''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
+== Signup ==
+==== Recurring meetings in Signup tool ====
+*''System'': Sakai
+*''Problem:'' In the Signup tool, recurring meetings cannot be deleted and can interfere with other functions of the Signup tool.
+*''Workaround:'' None at this time. Please avoid using recurring events within the Signup tool.
+*''Status:'' Under investigation.
+--[[User:Khaskell|Kate]] 14:39, 18 September 2013 (EDT)
-==TurningPoint==
+== Test & Quizzes ==
-===TurningPoint Roster Does Not Export to Sakai===
+==== Tests can't be submitted after Due Date ====
-*''Problem'': TurningPoint Roster is not integrating with Sakai.
+*''System'': Sakai
-*''Workaround'': None needed - Problem resolved
+*''Problem'': Suppose that a student begins a 30-minute test at 8:45pm and the Due Date is 9:00pm. The instructor has chosen the setting, 'Do not allow submissions after the Due Date.' The student works on the test for 25 minutes and is then ready to submit.  When the student tries to submit, he receives an error message saying that the test cannot be submitted after the Due Date.  There is no way for this student to submit the test.
-*''Status'': Resolved with new TurningPoint version 1.1 for Sakai Integration 2.6
+*''Workaround'': Don't select the 'Do not allow submissions after the Due Date' option. This is a good option for tests that have a time limit, as the time limit would prevent the student from having the test open for an extended period of time.  Tests will be marked "late" if submitted after the Due Date. If you need to use the 'Do not allow submissions after the Due Date' option, give students a "begin no later than . . ." message using Mail or Announcements: "The test is due at 9pm.  Begin no later than 8:25pm.  Do not begin later than that as it will result in the inability to submit the test if the Due Date has passed."
---[[User:Rnarasi|Rnarasi]] 12:55, 2 November 2010 (EDT)
+*''Status'': This is the intended behavior of the tool - not a bug. No change in this is forseen.
+--[[User:Jolaine|Jolaine]] 11:04, 15 April 2014 (EDT)
-==Test & Quizzes==
+==== In rare occasions, an assessment won't send items to the gradebook. ====
+*''System'': Sakai
+*''Problem'': In rare occasions, an assessment in Tests and Quizzes will not visibly send the grade to either Gradebook or Gradebook 2. This is caused due to the way that the two gradebooks interact and is more likely to occur in courses where instructors use both gradebooks.
+*''Workaround'': Open settings for the assessment. Change the gradebook settings to "Don't send to Gradebook". Save the settings. Re-open settings and re-enable "Send grades to gradebook."
+*''Special Note'': Please choose one of the gradebook tools and use only that tool. If you do, this error should not occur.
+--[[User:Khaskell|Kate]] 07:32, 27 March 2014 (EDT)
-===T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)===
+==== Audio Question Type Does Not Work ====
-*''Problem'': If you cut and paste from a text document to create the assessment, the word "null" will be inserted into all the feedback boxes. The word "null" ''does not'' appear to students if feedback is enabled, so this isn't technically a "bug."
+*''System'': Sakai
-*''Workaround'': None needed
+*''Problem'': In Tests & Quizzes, the Audio Question type does not work for students due to a java update.  Adjusting java settings, may allow the students to record their answer, but then the test will not submit.
+*''Workaround'': There is no known workaround.
 *''Status'': Under investigation
+--[[User:Jolaine|Jolaine]] 15:53, 17 January 2014 (EST)
-==="Import" Function in Tests & Quizzes can Corrupt Username===
+==== File Upload Question Type Does Not Work ====
-*''Problem'': In Tests & Quizzes, the "Import" function does not work and can even cause a corrupted username if attempted.  The corrupted username could prohibit the user from accessing the Tests & Quizzes tool. DO NOT ATTEMPT TO IMPORT INTO TESTS & QUIZZES.
+*''System'': Sakai
-*''Workaround'': Either create questions one-at-a-time, or cut and paste from a properly formatted text document using the "Create using markup text" option. If you have trouble accessing any aspect of Tests & Quizzes, your username could be corrupted.  Contact LSS at (352) 392-4357 option 3, or write learning-support@ufl.edu.
+*''Problem'': In Tests & Quizzes, the File Upload question type does not work for students.  Instructor can create the question, but when students try to attach their files, they receive an error report.
+*''Workaround'': Use the Assignment tool for that particular question, or have the student email their attachment.
 *''Status'': Under investigation
+--[[User:Jolaine|Jolaine]] 09:13, 28 May 2013 (EDT)
-===Problems Presenting in Question Pools Larger Than 100 Questions===
+==== Calculated questions does not work well with RichText Editor ====
-*''Problem'': Assessments that pull from Question Pools containing more than 100 questions are showing erratic behavior.
+*''System'': Sakai
-*''Workaround'': Use smaller number of questions per pool and/or sub pools.
+*''Problem'': In Tests & Quizzes, when creating a new calculated question, the RichText editor will not be able to add many special characters.
+*''Workaround'': Please use the plain text editor to create your question.
 *''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
-===Audio Recording Questions not Working===
+==== Calculated questions missing extract variables button in question pools ====
-*''Problem'': The "Audio Recording" type question does not work.  The Audio Recorder will not begin recording.
+*''System'': Sakai
-*''Workaround'': The only workaround available at this time is to require students to create an audio file on their computer and upload it to a "File Upload" type question. This is only practical if you know students have audio recording software.
+*''Problem'': In Tests & Quizzes, when creating a new calculated question in a question pool, the button to extract variables is missing.
-*''Status'': Errors are due to Java policies – Under investigation
+*''Workaround'': The workaround is to click “save,” then to reopen the question and edit it. The variables and formulas will be extracted when you click save. Users can also create a calculated question when creating a new assessment. If the question needs to be added to a pool, the user can select the appropriate pool in “Assign to Question Pool.”
---[[User:Rnarasi|Rnarasi]] 12:59, 2 November 2010 (EDT)
+*''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
-===Facilitators do not See Published Assessments in T&Q (Rare)===
+==== Student with open assessment can submit after due date ====
-*''Problem'': Someone with the Facilitator role may not see the list of published assessments in Tests & Quizzes.
+*''System'': Sakai
-*''Workaround'': Give the user a different role, such as Instructor or Teaching Assistant.
+*''Problem'': The setting for late submissions accepted states that late submissions will only be allowed for students who do not have a prior submission. Currently, with this option checked and a due date, students can submit a second submission after the due date even if they have a previous submission.
-*''Status'': This problem has been resolved for current users, but there are still some courses created on older versions that display this problem.  As new courses are created, this problem should disappear.
+*''Workaround'': Do not allow late submissions.
+*''Status'': Under investigation.
+--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
+==== Timer Issue in Tests & Quizzes ====
+*''System'': Sakai
+*''Problem'': In Tests & Quizzes, if the test has been assigned a username and password, the timer will begin from the moment they click the name of the test.  This doesn't usually pose a problem, but if there is confusion with the username and password, or if the student must then install the Lockdown browser, the timer is running during this time and will use some of the student's time allotted for the test.
+*''Workaround'': In Tests & Quizzes, if you are going to use the Lockdown browser, we encourage you to set up a "demo" quiz that isn't worth any points or provide the link for the LockDown Browser download in the Quiz introduction ([http://www.respondus.com/lockdown/information.pl?ID=364713981 LockDown Browser Download Link]). This will allow students to download LockDown Browser before their actual quiz, thereby preventing the issue of them losing time in their quiz after clicking "Begin Assessment."
+*''Status'': Under investigation.
+--[[User:viegerrm|Rayne]] 11:14, 5 October 2012 (EDT)
+==== Tests and Quizzes Stuck "In Progress" ====
+*''System'': Sakai
+*''Problem'': Under certain circumstances, tests can become stuck “In Progress” and never submit. This could happen if the student closed the browser or lost internet connection without hitting submit and never went back to finish. In your list of Published/Inactive tests, if there are any numbers in the “In Progress” column, those tests are stuck. [https://lss.at.ufl.edu/include/images/in-progress.png View screen shot] Prior to August 10, checking the "Automatic Submission" box submitted most tests stuck in progress after the due date passed.  In the updated version, this "Automatic Submission" process is not working.
+*''Workaround'': Currently there is no workaround. Remind students that they must SUBMIT the test and not simply close the browser.  Tell them to make sure they see the successful submission message before exiting e-Learning.
+*''Status'': Under investigation.
+--[[User:Jolaine|Jolaine]] 16:37, 20 September 2011 (EDT)
+==== Tests and Quizzes Creates Extra Gradebook Columns Upon Republish (occasional) ====
+*''System'': Sakai
+*''Problem'': When an instructor unpublishes a published test, and then republishes it, sometimes there is an additional column created in the gradebook.  This breaks the test, preventing students from taking the test from that point forward.  Students receive a message stating that their test cannot be submitted because grades can't be sent to gradebook. The extra column cannot be deleted.
+*''Workaround'': Call e-Learning Support Services at 352.392.4357x3 for assistance.
+*''Status'': Under investigation
+==== Tests and Quizzes Problems in Question Pools Larger Than 100 Questions ====
+*''System'': Sakai
+*''Problem'': Assessments that pull from Question Pools containing more than 100 questions are showing erratic behavior.
+*''Workaround'': Use smaller number of questions per pool and/or sub pools.
+*''Status'': Under investigation.
-===Multiple Correct Questions and Partial Credit===
+==== Multiple Correct Questions and Partial Credit ====
+*''System'': Sakai
 *''Problem'': Multiple Correct Questions by default take away points for wrong answers.  There is no option to change this. While its not exactly a "bug," it is something that should be addressed.
 *''Workaround'': If you do not want students to lose points for wrong answers, manually give points for students if they lost points for wrong answers.
 *''Status'': Under investigation
-==Key Highlights of 1.2.3 Mid Fall Build Implemented 10/24/2010==
-#Unpublished icon is now displayed
-#Published/attempted quizzes can be edited and auto re-grade possible for some quizzes (if a quiz uses a question pool the edit has to be made to the question pool question and it did not flow into the quiz however stand-alone questions can be edited and regarded)
-#The confusion caused by adding users with their email ID has been removed, the “Add Participants” only allows one to add users based on their UFID’s or gatorlink usernames
-#Journal tool has been put back
-#Turnitin name restored in Assignment tool

Known Issues

From e-Learning Documentation

Latest revision as of 12:08, 21 May 2015

Contents

Sakai

General

MediaSite Tool Pointing to Wrong Site

Skin Selector Tool

Using selective release in Resources adversely affects Site Stats

Page anchors in the e-Learning system do not work within Firefox

Importing sites with many items in Lessons can interfere with importing course

With larger numbers of items, the Lessons tool fails to load.

Can’t edit section content in Lessons

Can’t add/change Profile Picture

Video Playback Errors on Mac OS X Using Video Streaming/Storage

Problems opening large PDFs in IE/Firefox using Adobe Reader Plugin

Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare)

Assessments

Blank questions in a question pool can cause the system to fail to automatically grade assessments.

Once an Assessment has been "Test-Driven" the "View Site as: Student" will display as "completed."

Can't View Student Submissions in IE Browser

Difficult to see Student Answers in Fill-in-the-Blank Questions

Assignments

When Grading, An 'VelocityViewServlet' Appears

When Grading, Not All Students Visible

Download All Not Functioning Properly When A Group Does Not Submit Assignment

'Submit As Student' Submitting As Instructor

Discrepancy between decimal points in Gradebooks and in Assignments

Turnitin in Assignments Breaks if Default Settings are Changed

Certain Symbols in Gradebook Column Titles Prevent Column from Being Associated with Assignment

Instructor Comments Cannot be Removed

Assignment 2 (pilot)

Can’t delete assignments in Assignment 2

Calendar date selector not working in Assignment 2

Chat Room

Chat Room users can't chat in real time

Content Editor

Content Editor in Lessons Can't Edit Source Code in IE

Spell Check Not Available in Content Editor

Discussions

Can't Limit Discussions to Groups if Students Have Viewed Them

Student View Isn't Accurate when Dates Have Been Set if Student View was Used Prior to Setting Dates

View Full Description Disappearing

Drop Box

View by Sections Does Not Display All Students Within Section

Gradebook and/or Gradebook 2

Gradebook2 manually entered grades resulting in "Saving..." text

Gradebook and Assignment grades do not match

Import items into a grade item in the "Unassigned" category causes an error

Adding multiple new items in Gradebook with Internet Explorer

Cannot Import Gradebook 2 From Previous Semester

Extra Credit issue when using No Categories in Gradebook 2

CE Student Role does not appear in All Grades View in Gradebook

Student List Disappears in Gradebook 2

Server 500 Error in Gradebook 2

Columns "Disappear" if not included in grade in Gradebook 2

UFID and Section Columns Must be Removed Prior to File Import

Gradebook Won't Export if Roster is Very Large (1000 students)

Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2

Learning Module (pilot)

Issue with Assignment Release criteria logic

Can’t import Learning Module from one semester to the next

My Workspace

Copyright Alert Breaks Images

Polls

Calendar date selector not working in Polls

Resources

WebDAV connections fail with an error similar to "Access is denied. The parameter is incorrect."

WebDav Not Working

Instructors Unable to Change File Type from "Public" to "Site Only"

Need Special Instructions to Set up Webdav in Mac OS

Syllabus

Syllabus View Truncated When Displayed in Chrome

Publicly Viewable Option Doesn't Work in Syllabus Tool

Site Info

Uploading CSV file with groups on a PC

System remembers old group CSV file

Signup

Recurring meetings in Signup tool

Test & Quizzes