Known Issues

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[[Resolved Known Issues]] As issues are resolved, they are moved to this area.
[[Resolved Known Issues]] As issues are resolved, they are moved to this area.
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= Sakai =
== General ==
== General ==
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=== Unable to Download PDFs in Firefox and Chrome ===
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====MediaSite Tool Pointing to Wrong Site====
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*''System'': Sakai
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*''Problem'': All courses created up to this point for Summer A/C/B and Fall 2014 have the MediaSite tool pointing to a Spring 2013 instance of MCB2000 and the tool is not, by default, hidden, so students are accessing these videos.
 +
*''Workaround'': Instructors should hide the tool if they are not using it, or change the address to point to their own MediaSite videos if they are.
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*''Status'': Corrected for all courses built from this time forward.
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--[[User:Jolaine|Jolaine]] 15:43, 13 May 2014 (EDT)
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*''Problem'': After a recent Adobe update, some PDFs will not open within Firefox and Chrome. This problem happens anywhere on the internet, not just in Sakai.
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==== Skin Selector Tool ====
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*''Workaround'': You can right-click the name of the file and open it on your computer, or you can use Internet Explorer, or you can use this [https://addons.mozilla.org/en-US/firefox/addon/636/| Firefox Plug-in].  
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*''System'': Sakai
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*''Status'': Many people now have the plug-in installed and so this issue is not as common. --[[User:Jolaine|Jolaine]] 10:40, 15 April 2011 (EDT)
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*''Problem'': Some course sites may now have a “Skin Selector” tool showing up on the tools menu.  This tool was removed from previous builds but seems to have reemerged and sites that have it enabled in their tool list will continue to have it until it is removed. The tool is non-functional at this point so it will not impact the skin selection for the course.
 +
*''Workaround'': The tool can simply be removed by performing the following within the Course Site:
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# Site Info > Page Order
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# Click the red “X” next to the tool
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# Click OK
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# Click Save
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# Refresh the course site to ensure the tool has been successfully removed
 +
--[[User:jrboek|John]] 7:45, 16 May 2014 (EDT)
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=== Users in Sakai Cannot Change Gatorlink Username ===
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==== Using selective release in Resources adversely affects Site Stats ====
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*''System'': Sakai
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*''Problem'': When using selective release criteria (e.g. "Show this item only if the following condition is met") in the Resources tool, statistics and usernames in Site Stats become unreliable. Most commonly, this manifests as numbers changing with each page load of Site Stats.
 +
*''Workaround'': None.
 +
*''Status'': Under investigation.
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--[[User:Khaskell|Kate]] 09:53, 2 April 2014 (EDT)
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*''Problem'': Sakai users cannot change their gatorlink username due to a conflicting account being created.  
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==== Page anchors in the e-Learning system do not work within Firefox ====
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*''Workaround'': There is no workaround. Username cannot be changed at this time.  
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*''System'': Sakai
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*''Status'': Possible resolution at some point in the Fall semester.
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*''Problem'': Links internal to a page, commonly known as "page anchors", do not work in Firefox. Rather than the intended behavior of jumping to the appropriate anchor. The page will remain exactly where it was before.
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*''Workaround'': Use another web browser, such as Internet Explorer or Google Chrome.
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*''Status'': This issue centers on a Firefox bug and not an e-Learning bug.
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--[[User:Khaskell|Kate]] 08:11, 27 March 2014 (EDT)
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===Need Special Instructions to Set up Webdav in Windows 7 and Mac Snow Leopard===
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==== Importing sites with many items in Lessons can interfere with importing course ====
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*''System'': Sakai
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*''Problem'': In courses with large numbers of individual sections and items (150+) in Lessons, importing course data into another course site can sometimes fail. Given that the failure occurs at different points in the import process, it can appear to users that files are randomly being imported over and randomly being skipped.
 +
*''Workaround'': Contact Learning Support Services staff for help if you end up in this situation. We can take steps to duplicate your existing course as needed. In addition, consider creating your content in the new Learning Modules tool. This tool uses the existing Resources tool for file storage rather than it's own file manager, and it seems to respond better to larger sets of items.
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*''Status'': Our developers are working on a migration path from Lessons to Learning Modules with the intent of eventually phasing out the Lessons tool. As such, fixes for this issue are unlikely.
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--[[User:Khaskell|Kate]] 07:57, 27 March 2014 (EDT)
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*''Problem'': Windows 7 and Mac Snow Leopard operating systems do not follow the set-up instructions in the Resources tool.  
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==== With larger numbers of items, the Lessons tool fails to load. ====
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*''Workaround'' : Go [[Resources#Upload-Download_Multiple_Resources|here]] for instructions on setting up a Webdav connection in Windows 7. No workaround for Mac Snow Leopard is available at this time.  
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*''System'': Sakai
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*''Status'' Fixed for Windows 7, Snow Leopard is under investigation.
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*''Problem'': In courses with large numbers of individual sections and items (150+), the Lessons tool becomes slower and sometimes will timeout before loading.
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--[[User:Jolaine|Jolaine]] 09:42, 28 January 2011 (EST)
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*''Workaround'': Create your content in the new Learning Modules tool. This tool uses the existing Resources tool for file storage rather than it's own file manager, and it seems to respond better to larger sets of items.
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*''Status'': Our developers are working on a migration path from Lessons to Learning Modules with the intent of eventually phasing out the Lessons tool. As such, fixes for this issue are unlikely.
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--[[User:Khaskell|Kate]] 07:47, 27 March 2014 (EDT)
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=== Some Users See 404 Error When Logging In (Rare) ===
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==== Can’t edit section content in Lessons ====
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*''System'': Sakai
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*''Problem'': If Lessons content has been copied from a previous semester, there are problems editing the content.  Sometimes there is an error message.  Sometimes it will allow you to add a new content section and sometimes it will not.  The problems are varied.
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*''Workaround'': Use the "duplicate module" icon to the far right of the module to make a fresh copy.  The fresh copy is editable.  Then you may delete or archive the original module.
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*''Status'': Under development. Slated for a Summer 2014 release.
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--[[User:Khaskell|Kate]] 15:04, 26 March 2014 (EDT)
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*''Problem'': If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.
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==== Can’t add/change Profile Picture ====
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*''Workaround'': Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.  
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*''System'': Sakai
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*''Status'': Under Investigation
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*''Problem'': In My Workspace > Profile, some users can’t add a profile picture. They can add an album of pictures to their workspace, but they can not set any of these pictures as their default profile image, nor can they upload a new profile image.
 +
*''Workaround'': None.
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*''Status'': Our developers are investigating integrating pictures from Gator 1 cards into the e-Learning system. Fixes for this issue are unlikely.
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--[[User:Khaskell|Kate]] 15:12, 26 March 2014 (EDT)
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=== User Sees Different "My Workspace" than Majority (Rare) ===
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==== Video Playback Errors on Mac OS X Using Video Streaming/Storage ====
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*''System'': Sakai
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* ''Problem:'' When viewing videos using video streaming/storage (not Mediasite) from video.ufl.edu on Mac OS X. Videos can fail to load or immediately give an end-of-content error.
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* ''Workaround 1:'' If you have Boot Camp installed, boot to Windows and watch the videos from that OS. Alternately, you can go to a campus computer lab to use a Windows machine or use any other Windows computer that you have access to.
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*''Problem'': Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there.
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* ''Workaround 2:'' Some students have been able to work around the error by installing/reinstalling [http://www.videolan.org/vlc/index.html#download VLC Media Player].  
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*''Workaround'': Issue can be reported to HD/LSS staff and can be fixed manually but may take time.  
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*''Status'': Resolved. (This problem is corrected for current and new users. This only applies to users who were early users of e-Learning in Sakai.)
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=== Messages to Gatorlink Email from Sakai Captured by UF Spam Filter ===
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* ''Workaround 3:'' Attempt the following procedure:
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*''Problem'': There are many places in Sakai where email notifications can be sent to users from within the system. Some of these emails are captured in the UF spam filter.  
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# Download the ASX file by right-clicking (or CTRL-clicking) on the link on your Sakai page.
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*''Workaround'': Check the "Junk E-Mail" folder in your email account and mark any posts from Sakai as "not spam."
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# Open the file in Text Editor.
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*''Status'': Under investigation.
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# Copy the URL within the ASX file.
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# Paste the URL into your web browser's address bar.
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=== Auto-Groups Does not Work ===
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==== Problems opening large PDFs in IE/Firefox using Adobe Reader Plugin ====
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*''System'': Sakai
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*''Problem'': Users have received errors when attempting to open large PDFs using the Adobe Reader Plugin in Internet Explorer.
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*''Workaround 1'': Users can use Firefox or Chrome rather than IE
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*''Workaround 2'': Users can right click on the PDF link and "Save target as"
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*''Workaround 3'': Open Adobe Reader/Acrobat and navigate to Edit > Preferences > Internet. Here, make sure to deselect the option that says "Display PDF in Browser." Click OK to save your changes. Next, open Internet Explorer and navigate to Tools > Manage Add-ons (in newer versions of IE, the Tools menu is a gear icon). Select Adobe Reader and click on the "Disable" button. This will force users to open PDFs in Adobe Reader and not their browser.
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--[[User:viegerrm|Rayne]] 11:29, 30 October 2012 (EDT)
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*''Problem'': If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.  
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==== Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare) ====
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*''Workaround'': You can do the same thing with manually created groups.  
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*''System'': Sakai
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*''Problem'': There are many places in e-Learning where email notifications can be sent to users from within the system. Some of these emails are captured in the UF spam filter.
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*''Workaround'': Check the "Junk E-Mail" folder in your email account and mark any posts from e-Learning as "not spam."
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*''Status'': Not a bug.
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--[[User:Khaskell|Kate]] 15:26, 26 March 2014 (EDT)
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== Assessments ==
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==== Blank questions in a question pool can cause the system to fail to automatically grade assessments. ====
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*''System'': Sakai
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*''Problem'': An incorrectly formatted question (e.g. one with no question text at all) can cause the automatic grading to cease in an assessment.
 +
*''Workaround'': Delete the faulty question. The assessment should automatically grade the students submissions as intended.
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*''Status'': Working as intended.
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--[[User:Khaskell|Kate]] 07:20, 27 March 2014 (EDT)
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==== Once an Assessment has been "Test-Driven" the "View Site as: Student" will display as "completed." ====
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*''System'': Sakai
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*''Problem'': Once an Assessment has been "Test-Driven" the "View Site as: Student" will display as "completed."
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*''Workaround'': None
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*''Status'': Under Investigation
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--[[User:Jolaine|Jolaine]] 11:05, 11 February 2014 (EST)
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==== Can't View Student Submissions in IE Browser ====
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*''System'': Sakai
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*''Problem'': When accessing student submissions in IE browser, the browser freezes and requires computer restart to resume. 
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*''Workaround'':  Use Firefox, Chrome, or Safari browsers.
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*''Status'': Under Investigation
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--[[User:Jolaine|Jolaine]] 16:42, 27 January 2014 (EST)
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==== Difficult to see Student Answers in Fill-in-the-Blank Questions ====
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*''System'': Sakai
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*''Problem'': When using Fill-in-the-Blank question types, student answers are difficult to view.  When viewing the students' submissions, there is a fixed field for the answer.  If the student's answer is longer than the fixed field, it is difficult to see the student's complete answer.
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*''Workaround'': The only way to view the complete answer is to place the cursor in the field and then move the mouse to the right.  The answer will scroll in the field.
*''Status'': Under investigation.
*''Status'': Under investigation.
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--[[User:Jolaine|Jolaine]] 14:51, 14 October 2013 (EDT)
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==Assessments==
 
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===Assessments Tool Does Not Display Well in IE===
 
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*''Problem'': If all questions as displayed or parts of questions are displayed on a single page they do not load. Assessment does not load at all if using IE 7 or 8 on Windows 7 (Microsoft Vista not tested) works fine on XP.
 
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*''Workaround'': Use Firefox or display each question on its own webpage.
 
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*''Status'': Under investigation
 
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==Assignments==
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== Assignments ==
 +
==== When Grading, An 'VelocityViewServlet' Appears ====
 +
*''System'': Sakai
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*''Problem'': In Assignments, when grading, the following error message is thrown: VelocityViewServlet : Error processing a template for path ''
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Invocation of method 'getGradeDisplay' in class org.sakaiproject.assignment.impl.BaseAssignmentService$BaseAssignmentSubmission threw exception java.lang.NullPointerException at /vm/assignment/chef_assignments_instructor_list_submissions.vm[line 659, column 93].
 +
*''Workaround'': A proposed workaround by Narasi Ramachandran is to create a temporary group in Site Info, placing all Students minus the problematic student (this is the Student in which the error occurs on within the Assignments > Assignment > Grade page) in the group. Once this is done, the Instructor can then go back into the assignment and filter the view to the specific group and see all of the grades. Additionally, if a new column is added in GB and the assignment is then modified to point to that GB item, the grades are sent.
 +
*''Status'': Under investigation.
 +
--[[User:jacs|Jennifer]] 13:09, 26 January 2015 (EDT)
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===Instructor Comments to Students Shows HTML Coding===
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==== When Grading, Not All Students Visible ====
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*''Problem'': When instructors type comments to the students in the "Instructor's Summary Comments" box, the HTML coding shows to the students. 
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*''System'': Sakai
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*''Workaround'': This problem is manageable as long as your comments are simple and do not use a lot of formatting or special charactersOptions:
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*''Problem'': In Assignments, when grading, not all students are visibleThis appears to be caused by the app node cache not properly updating student data.  
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** If the student submitted an attachment, make your comments on the document itself.
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*''Workaround'': In ''Site Info'', click the ''Update Participants'' button to refresh student data.  You may also consider clearing your browser's cache and cookies and restarting the browser.
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** If the student submitted using the inline box, make your comments in the inline boxEnclosing your comments in {{double curly brackets}} will make them appear in red.
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** You may write your comments in a document and add it as an attachment to the Assignment.
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*''Status'': Under investigation.
*''Status'': Under investigation.
 +
--[[User:jacs|Jennifer]] 10:11, 3 July 2014 (EDT)
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===Some Grades Not Released When Instructor Clicks "Return to Student."===
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==== Download All Not Functioning Properly When A Group Does Not Submit Assignment ====
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*''Problem'': On occasion, the "Return to Student" option does not release the grade to the students.  The Instructor's work is saved, but the grade is not released.
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*''System'': Sakai
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*''Workaround'': On the Submissions page, check the box beside the name of the student and click '''Release Grades''' at the upper right corner of the screen.
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*''Problem'': In group assignments, if a group does not submit the assignment, the Download All feature in grading only downloads to the point of the group that did not submit.
 +
*''Workaround'': Remove the group that did not submit from the assignment.
*''Status'': Under investigation.
*''Status'': Under investigation.
 +
--[[User:jacs|Jennifer]] 10:17, 17 June 2014 (EDT)
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===Turnitin Report Not Always Generated===  
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==== 'Submit As Student' Submitting As Instructor ====
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*''Problem'': Some Turnitin reports are not generated.
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*''System'': Sakai
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*''Workaround'': The Turnitin company has verified that a MS Word document that has been saved in a different version will not generate a report.  For example: a student begins a paper on a laptop computer that is running MS Word 2007, but finishes the paper on a machine that is running MS Word 2010.  This paper will not generate a Turnitin report unless the student saves the final version as a MS Word 2007 document.
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*''Problem'': In some course sites, the "Submit As Student" functionality is causing submissions to appear as submitted by the instructor rather than the student.
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Many of the files that do not get a report have naming convention issues.  Make sure students know that their files should not have spaces in the name and should only have one extension.  Do not use characters in the file name other than letters, numbers, - or _.  
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*''Workaround'': Contact LSS support staff at 392-4357, ext 3, for further assistance.
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Sometimes the file actually does get submitted to Turnitin, but does not generate a report icon.  To see if there is a report there, click on any other student's Turnitin report and at the top of that screen you will see a link that says "Paper # of #." Click that link.  You will see a drop-down of all reports.  See if the student's report is in the list.
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*''Status'': Under investigation.
*''Status'': Under investigation.
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--[[User:Rnarasi|Narasi]] 12:28, 6 July 2011 (EDT)
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--[[User:Khaskell|Kate]] 08:17, 25 April 2014 (EDT)
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==Content Editor==
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==== Discrepancy between decimal points in Gradebooks and in Assignments ====
 +
*''System'': Sakai
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*''Problem'': When grading with decimals, Assignments and Gradebooks have different guidelines.  Assignments will only allow for one decimal place.  Gradebooks will allow for 2.  If a column is created in either Gradebook, and the Assignment is connected to that Gradebook column, I may enter a grade with 2 decimal places into the Gradebook, but it will round that grade to 1 decimal place to comply with the Assignment restriction of only 1 decimal place.  But, when you view the grade in the Assignments tool, you will see an error message that reads, "Please grade with only 1 decimal place."  Even though only 1 decimal place shows. You may disregard this message as it has no impact on the grade or the Assignment.
 +
*''Workaround'': Use only 1 decimal place.
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*''Status'': Not under investigation as this is expected behavior under the circumstances of the different requirements.
 +
 +
==== Turnitin in Assignments Breaks if Default Settings are Changed ====
 +
*''System'': Sakai
 +
*''Problem'': When using Turnitin within Assignments, a set of default settings appear. Please use only the following highlighted settings to get a report, using any other combinations on the highlighted settings will cause issues and not generate a report.
 +
[[File:Turnitin_settings.png]]
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=== Content Editor Freezes in Internet Explorer 9 ===
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On Occasion, you may see other default settings come up.  If you see that, check the boxes that aren't checked and proceed. If you create an Assignment with settings other than the default, reports will not be generated and the settings cannot be set back to the default, so there is no way to fix the Assignment once it is broken. You will often see an error message when you save the Assignment:"!Alert: The assignment was saved, but Turnitin information was unable to be updated.  Please try saving again." This message does not necessarily mean your Assignment is broken.  As long as you have the Turnitin Repository Settings highlighted in the image above, your Assignment is probably fine.  An exception MIGHT be if you change the Open Date, Due Date, or Accept Until Date in a published Assignment. These dates do communicate with Turnitin and so could cause the problem.
-
*''Problem'': When insert buttons are clicked in FCKEditor using IE9, the insert window opens but appears blank and frozen. There is no way to close or cancel the window without logging out of Sakai. This occurs in the following options: Insert Link, Insert Flash object, Insert Image, Entity picker , Insert Table, Insert Special Characters, Insert Smiley, Insert Anchor. [[:Image:FrozenWindow3.png |View screenshot]].
+
*''Workaround'': You may submit all student papers directly to Turnitin.  The papers can be downloaded in a .zip file from the Assignments in e-Learning and the .zip file uploaded to Turnitin.  If you've never used the Turnitin website, go to http://turnitin.com and type in your email address and click "retrieve password."  An email will be sent to you with instructions on how to login.  Once you login, create a course and an assignment.  Follow the instructions to upload a .zip file to the assignment.  It usually takes about 10 minutes for the reports to generate.
-
*''Workaround'': Use a different browser when using the rich text editor, for example Firefox or IE 8. Internet Explorer 9 is not a supported browser at this time, so avoid upgrading until this issue is solved. See [http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9 Instructions for removing IE9 and restoring IE8].
+
*''Status'': After extensive dialogue with the Turnitin support team, it is apparent that Turnitin is not going to fix the problem.  The good news is that Turnitin is developing a new LTI integration coming available in the next few months that could resolve the problem, but we won’t know for sure until we are able to see the new tool.
-
*''Status'': Resolved in the planned release for August 9, "Ariel."--[[User:Jolaine|Jolaine]] 09:26, 29 July 2011 (EDT)
+
--[[User:Jolaine|Jolaine]] 09:35, 5 July 2013 (EDT)
-
===Entity Picker in Content Editor Not Fully Functional===
+
==== Certain Symbols in Gradebook Column Titles Prevent Column from Being Associated with Assignment ====
-
*''Problem'': There is an option in the Content Editor called the Entity Picker [[File:entity-picker.png]].  This option is supposed to allow you to link to live Discussions, Assignments and Tests & Quizzes, but does not function as intendedOur recommendation at the present time is not to use the Entity Picker.  
+
*''System'': Sakai
-
*''Workaround'': None.
+
*''Problem'': When creating an Assignment, there is a choice to have the Assignment create a Gradebook column, or to associate the Assignment to an existing Gradebook column.  If you are associating an Assignment to an existing column, that column cannot have & < or > (ampersand, less than, or greater than) symbols in the title.  Those columns work fine in the Gradebook, but do not associate with an Assignment.
 +
*''Workaround'': Change the column title to remove those symbols, or have the Assignment create a Gradebook column.
 +
*''Status'': Under Investigation.
 +
--[[User:Jolaine|Jolaine]] 09:38, 2 August 2013 (EDT)
 +
 
 +
==== Instructor Comments Cannot be Removed ====
 +
*''System'': Sakai
 +
*''Problem'': When Grading a student submission, once an instructor has entered comments into the instructor Summary Comments box, they cannot be removed. They can be edited, but cannot be removedThe Assignment will not save a blank Instructor Summary Comments box and the comments will return.
 +
*''Workaround'': Remove all the comments and replace them with a period.
 +
*''Status'': Under Investigation
 +
--[[User:Jolaine|Jolaine]] 09:55, 25 October 2013 (EDT)
 +
 
 +
== Assignment 2 (pilot) ==
 +
==== Can’t delete assignments in Assignment 2 ====
 +
*''System'': Sakai
 +
*''Problem'': Currently, there is not a way to delete assignments in Assignment 2.
 +
*''Workaround'': There is no workaround at this time.
*''Status'': Under investigation.
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
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===Spell Check Not Available in Content Editor===
+
==== Calendar date selector not working in Assignment 2 ====
 +
*''System'': Sakai
 +
*''Problem'': In Assignment 2, the calendar date selector is not functioning. When you select a date on the calendar, the date does not update accordingly.
 +
*''Workaround'': The workaround is to enter the date manually.
 +
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
 +
 
 +
==Chat Room==
 +
===Chat Room users can't chat in real time===
 +
*''Problem'': In the Chat Room tool, most users can't chat with one another in real time. Messages from other users don't appear until a user refreshes the chat window. 
 +
*''Workaround'': Most Chat Room users must refresh their browser in order to view new posts made by other participants.  New posts do not appear until the user refreshes.  The best workaround at this point is to use the "Messages" tool, a much more feature-rich alternative.
 +
*''Status'': Resolved - NOTE - this issue was resolved in 2013, but has reappeared. 
 +
--[[User:Jolaine|Jolaine]] 08:08, 21 May 2015 (EDT)
 +
 
 +
== Content Editor ==
 +
==== Content Editor in Lessons Can't Edit Source Code in IE ====
 +
*''System'': Sakai
 +
*''Problem'': When using IE browser, the Content Editor presents problems if you try to edit the Source Code.  Once the "Source" link is clicked, the editor becomes unusable. 
 +
*''Workaround'': The "Full Screen" option of the Content Editor does not present this problem.  If you need to edit the Source code, use Full Screen in IE or a different browser.
 +
*''Status'': Under investigation
 +
--[[User:Jolaine|Jolaine]] 15:42, 28 June 2012 (EDT)
 +
 
 +
==== Spell Check Not Available in Content Editor ====
 +
*''System'': Sakai
*''Problem'': If you are using Firefox, the spell-check icon will be grayed out. IE will shows icon but will prompt for a IE plugin.
*''Problem'': If you are using Firefox, the spell-check icon will be grayed out. IE will shows icon but will prompt for a IE plugin.
*''Workaround'': Compose the content in MS Word and use the spell-checker there.  Cut and paste from Word into the Content Editor using the "Paste from Word" icon.   
*''Workaround'': Compose the content in MS Word and use the spell-checker there.  Cut and paste from Word into the Content Editor using the "Paste from Word" icon.   
-
*''Status'': After the August 9th planned upgrade (Ariel), when using IE, the spell-checker plug-in will automatically pop up for installation.  After that is installed, the spell-checker will work in IE.  Still not available in other browsers.--[[User:Jolaine|Jolaine]] 09:28, 29 July 2011 (EDT)
+
*''Status'': After the August 9th planned upgrade (Ariel), when using IE, the spell-checker plug-in will automatically pop up for installation.  After that is installed, the spell-checker will work in IE.  Still not available in other browsers.
-
 
+
--[[User:Jolaine|Jolaine]] 09:28, 29 July 2011 (EDT)
-
==Discussions==
+
-
===Can't open Attachments that have spaces in the file name in Discussions===
+
-
*''Problem'': If someone adds a file attachment to a Mail or Discussions post, the file will not open if there are spaces in the file name.
+
-
*''Workaround'': Do not attach a document with a space in the file name.  Use _ or - instead of spaces. One may also replace the "+" sign in the URL where the space is with a "%20" and this will display the page.
+
-
*''Status'': Will be resolved in the planned August 9th upgrade (Ariel). --[[User:Jolaine|Jolaine]] 09:29, 29 July 2011 (EDT)
+
-
===Can't Limit Discussions to Groups if Students Have Viewed Them ===
+
== Discussions ==
 +
==== Can't Limit Discussions to Groups if Students Have Viewed Them ====
 +
*''System'': Sakai
*''Problem'': Students may be able to access and participate in groups they <strong style="text-transform:upper;">do not</strong> belong to. This happens if the groups permissions were put into effect after making all topics available to the site participants. User who visited topics prior to the group restrictions will continue to have access to those topics.
*''Problem'': Students may be able to access and participate in groups they <strong style="text-transform:upper;">do not</strong> belong to. This happens if the groups permissions were put into effect after making all topics available to the site participants. User who visited topics prior to the group restrictions will continue to have access to those topics.
*''Workaround'': Make sure group permissions are set for group topics first prior to releasing these topics to the students.
*''Workaround'': Make sure group permissions are set for group topics first prior to releasing these topics to the students.
Line 106: Line 231:
--[[User:Pchap|Pchap]] 12:08, 20 May 2011 (EDT)
--[[User:Pchap|Pchap]] 12:08, 20 May 2011 (EDT)
-
==Gradebook and/or Gradebook 2==
+
==== Student View Isn't Accurate when Dates Have Been Set if Student View was Used Prior to Setting Dates ====
 +
*''System'': Sakai
 +
*''Problem'':  In a problem related to the previous Known Issue, if a "user," in this case the Student View" has accessed a Discussion already, setting permissions does not prevent that user from accessing that Discussion in the future.  So, if you view the Discussion using "Student View," then you set available dates for the Discussion and then view it with Student View again, it will appear that students can access the Discussion even though they can't. 
 +
*''Workaround'': You may call us at 352.392.4357x3 and ask a staff person to check the view as a real student.
 +
*''Status'': Under investigation
 +
--[[User:Jolaine|Jolaine]] 09:53, 11 January 2013 (EST)
 +
 
 +
==== View Full Description Disappearing ====
 +
*''System'': Sakai
 +
*''Problem'': Under a discussion topic, when one clicks on 'View Full Description,' the text does not stay on the screen. This happens when the text was copied from Word and pasted into the text editor within Discussions without using the 'Paste from Word' icon.
 +
*''Workaround'': Make sure the full description of the text has no formatting in it. If the text is copied from Word, when pasting make sure to use 'Paste from Word' instead of pasting directly. Or copy the text already in the Full Description, paste it in Notepad (this way the formatting gets removed), then paste that text back in the Full Description.
 +
*''Status'': This is unfortunately not a bug in the e-Learning system but is instead a bug in the way browsers handle text pasted from Microsoft Word and other word processors.
 +
--[[User:Khaskell|Khaskell]] 08:57, 27 March 2014 (EDT)
 +
 
 +
==Drop Box==
 +
=== View by Sections Does Not Display All Students Within Section ===
 +
*''System'': Sakai
 +
*''Problem'': When changing the View to a specific section, not all students are listed.
 +
*''Workaround'': Use the View: All sections/groups to view all student folders.
 +
*''Status'': Under investigation
 +
--[[User:jacs|Jen]] 11:05, 13 January 2015 (EDT)
 +
 
 +
== Gradebook and/or Gradebook 2 ==
 +
==== Gradebook2 manually entered grades resulting in "Saving..." text ====
 +
*''System'': Sakai
 +
*''Problem'': When manually enter grades in Gradebook2, the text "Saving..." appears but grades are not saved.
 +
*''Workaround'': Export Gradebook2 as .csv file, manually edit the .csv file with grades/comments etc. and import it.  You may also enter grades through Gradebook, and the grades will appear in Gradebook 2.  You may also click each student's name and enter grades there.
 +
*''Status'': This is a bug and a fix has been identified.  Awaiting fix to be rolled out to production.
 +
--[[User:jacs|Jennifer]] 12:00, 16 May 2014 (EDT)
 +
 
 +
==== Gradebook and Assignment grades do not match ====
 +
*''System'': Sakai
 +
*''Problem'': When using both Gradebook and Gradebook 2 in a course, sometimes the connection between Assignments and the gradebook can be corrupted. This manifests in many ways, but the most common is that the grade in gradebook will be off by one decimal point (e.g. 300 instead of 30).
 +
*''Workaround'': Contact Learning Support Services at 392-4357, ext. 3, to have the issue corrected.
 +
*''Special Note'': Please choose one of the gradebook tools and use only that tool. If you do, this error should not occur.
 +
--[[User:Khaskell|Kate]] 13:59, 4 April 2014 (EDT)
 +
 
 +
==== Import items into a grade item in the "Unassigned" category causes an error ====
 +
*''System'': Sakai
 +
*''Problem'': When importing an item into Gradebook 2, if the grade item is in the "Unassigned" category, the import will fail with an error message.
 +
*''Workaround'': If your gradebook uses categories, ensure that columns you're importing into are associated with a category before beginning the import.
 +
*''Status'': Under investigation.
 +
--[[User:Khaskell|Kate]] 13:50, 2 April 2014 (EDT)
 +
 
 +
==== Adding multiple new items in Gradebook with Internet Explorer ====
 +
*''System'': Sakai
 +
*''Problem'': In Gradebook, when using Internet Explorer verisons 8,9, or 10, users are unable to add more than one new item at a time to the Gradebook (add item > add another item). Additionally, we have noticed that some actions with Internet Explorer version 10 can take a few seconds longer than Firefox or Chrome.
 +
*''Workaround'': Use Firefox or Chrome.
 +
*''Status'':
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
 +
 
 +
==== Cannot Import Gradebook 2 From Previous Semester ====
 +
*''System'': Sakai
 +
*''Problem'': In Gradebook 2, when you import from one semester to the next, items from tools such as Assignments and Tests & Quizzes will also be added to Gradebook 2, yet are not linked to these tools. While Assignments can be associated with the gradebook entry, there is no way to do this in Tests & Quizzes.
 +
*''Workaround'': Our current recommendation is for users to continue to import Gradebook from a prior semester, rather than Gradebook 2.
 +
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
 +
 
 +
==== Extra Credit issue when using No Categories in Gradebook 2 ====
 +
*''System'': Sakai
 +
*''Problem'': In Gradebook 2, when you are using no categories, you are able to edit only a single item as extra credit. If you attempt to edit another item, the extra credit option is disabled. You can still add new items as extra credit, however you can't edit them to remove the extra credit option once this setting has been applied.
 +
*''Workaround'': The workaround is to use Categories in Gradebook 2 if you need multiple extra credit items.
 +
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 5 March 2013 (EDT)
 +
 
 +
==== CE Student Role does not appear in All Grades View in Gradebook ====
 +
*''System'': Sakai
 +
*''Problem'': In Gradebook, if an instructor navigates to All Grades > View All Sections/Groups, and the instructor limits the view by a group containing the CE Student role, the CE Students do not appear in the Gradebook.
 +
*''Workaround'': The workaround for this issue is to View All Sections/Groups to view CE Students in the course, instead of limiting the view to a group containing CE Students. Another workaround is to view the group with CE Students in Gradebook 2. Here, the students will appear with no issues.
 +
*''Status'': Under investigation   
 +
--[[User:viegerrm|Rayne]] 30 January 2013 (EDT)
 +
 
 +
==== Student List Disappears in Gradebook 2 ====
 +
*''System'': Sakai
 +
*''Problem'': In Gradebook 2, when an instructor imports the Gradebook tool into a new course, and weighted categories are selected, the student list in Gradebook 2 disappears. The instructor will also see an error message saying, "this gradebook is not correctly weighted."  This can also happen if the Gradebook is correctly weighted, but at least one of the categories is "weighted by points" instead of "weighted equally."
 +
*''Workaround'': This issue can be resolved by LSS staff.  Please call us at 352.392.4357x3.
 +
*''Status'': Under investigation.
 +
--[[User:viegerrm|Rayne]] 18 December 2012 (EDT)
-
===View Student by Section Does Not Show All Students===
+
==== Server 500 Error in Gradebook 2 ====
-
*''Problem'': If you View Students by Section in Gradebook or Gradebook2,  in some cases you may not see all the students listed here
+
*''System'': Sakai
-
*''Workaround'':
+
*''Problem'': You receive an internal server 500 error when attempting to make changes in Gradebook 2.
-
*#Go to Site Info and change your role from Instructor to Facilitator using the drop down. Click Update Participants at the bottom of the page.
+
*''Workaround'': Please call e-Learning Support Services at (352) 392-4357 Option 3 and we can help you fix this issue.
-
*#Go to Edit Class Rosters and check the "remove" box beside each roster.  Click Update.
+
*''Status'': Under investigation.
-
*#Go back to Edit Class Rosters and click Add Rosters.  You will see the sections to which you have access listed below. Click Select Anyway  at the right side of the screen beside each section that you wish to associate to this site. Follow the prompts to finish the process.
+
--[[User:viegerrm|Rayne]] 4:45, 10 October 2012 (EDT)
-
*#Go back to Site Info and Change your role from Facilitator to Instructor
+
-
*''Status'': We have applied a fix to address this problem on Aug 19th 2011, however, instructors will have to use the workaround to make this function work as desired.
+
-
--[[User:Pchap|Pchap]] 12:43, 21 August 2011 (EDT)
+
==== Columns "Disappear" if not included in grade in Gradebook 2 ====
 +
*''System'': Sakai
 +
*''Problem'': Beginning in Summer A, Gradebook 2 has a new feature that will not allow a column that is "not included in grade" to be added to a category that is included in the grade.  If you try to move a column that is not included in the grade into a category that is included in the grade, the column will disappear.
 +
*''Workaround'': Make sure any column that you want to move into a category has the "include in grade" box checked.  If you have experienced the "disappearing" column problem, you can go to the Gradebook tool and the column will be there.  If you edit the column in Gradebook to be included in the grade, it will reappear in Gradebook 2.
 +
*''Status'': Under investigation. 
-
===UFID Column Causing Problems with File Import===
+
==== UFID and Section Columns Must be Removed Prior to File Import ====
-
*''Problem'': An update was recently made to the system that adds the UFID column and the Section number column to the file when Gradebook and Gradebook 2 are downloaded.  This was done to provide the information for grade submission to Grade-A-Gator.  The problem occurs if you try to import that file back into Gradebook or Gradebook 2.  The imported file will convert the UFID to the student name and the import will fail.
+
*''System'': Sakai
 +
*''Problem'': An update was recently made to the system that adds the UFID column and the Section number column to the file when Gradebook is downloaded.  This was done to provide the information for grade submission to Grade-A-Gator.  The problem occurs if you try to import that file back into Gradebook.  The imported file will convert the UFID to the student name and the import will fail.
*''Workaround'': Delete the UFID column and the Section column before importing the file.
*''Workaround'': Delete the UFID column and the Section column before importing the file.
*''Status'': Under investigation.
*''Status'': Under investigation.
-
===Gradebook Won't Export if Roster is Very Large (1000 students)===
+
==== Gradebook Won't Export if Roster is Very Large (1000 students) ====
-
*''Problem'': If you have a large number of students, neither Gradebook nor Gradebook 2 can be exported.
+
*''System'': Sakai
 +
*''Problem'': If you have a large number of students, neither Gradebook can be exported.
*''Workaround'': Change display settings to show all students in the Gradebook. Once the Gradebook displays all the students perform the export using the table below as a guide.
*''Workaround'': Change display settings to show all students in the Gradebook. Once the Gradebook displays all the students perform the export using the table below as a guide.
*''Status'': Under investigation.
*''Status'': Under investigation.
Line 164: Line 370:
--[[User:Pchap|Pchap]] 12:28, 2 February 2011 (EST)
--[[User:Pchap|Pchap]] 12:28, 2 February 2011 (EST)
-
===Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2===
+
==== Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2 ====
-
*''Problem'': In Gradebook 2, if you set the "Grade Using:" option to "Percentage," the creation of Gradebook Items (columns) still asks for "points" when it should say "Percentage of total grade."
+
*''System'': Sakai
-
*''Workaround''" The tool actually functions the way it should, it is just the terminology that is off.  When grading by percentages all columns are worth 100 points.  When you are creating a new column, in the field where it asks you to enter the "Points," enter the "Percentage of total grade."
+
-
*''Status'': Under investigation.
+
-
 
+
-
===Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2===
+
*''Problem'': In Gradebook 2, if you have set up the gradebook to use points and you have already entered points in columns, you cannot change it to grade using percentages. If you try, you will get an error message.  
*''Problem'': In Gradebook 2, if you have set up the gradebook to use points and you have already entered points in columns, you cannot change it to grade using percentages. If you try, you will get an error message.  
*''Workaround'': If you have to change from points to percentages in the middle of the semester, use Gradebook rather than Gradebook 2.  Once you change Gradebook to percentages, the changes will be reflected in Gradebook 2.
*''Workaround'': If you have to change from points to percentages in the middle of the semester, use Gradebook rather than Gradebook 2.  Once you change Gradebook to percentages, the changes will be reflected in Gradebook 2.
*''Status'': Under investigation.
*''Status'': Under investigation.
-
==Mail==
+
== Learning Module (pilot) ==
-
===Can't Open Attachments that have spaces in the file name in Mail===
+
==== Issue with Assignment Release criteria logic ====
-
*''Problem'': In mail attachments, spaces in the file name cause an error message and the attachment will not open.
+
*''System'': Sakai
-
*''Workaround'': If you are asking students to submit a file to you in the mail tool, let them know that there should not be spaces in the file name. Use _ or - instead of spaces. If you receive a mail with spaces in the file name, forward it to yourself within Sakai Mail. In the forwarded message, the attachment opens fine.  
+
*''Problem'': When using assignments with Learning modules, and there is a required item prior to releasing the assignment, students cannot complete the assignment after completing the required task. Instead, they get an error, "Alert: You are not allowed to view the assignment." This does not happen with Discussions or Test & Quizzes, however.
-
Another option is to adjust the URL on the "error" page. Cut and paste the URL of the error page into NotepadUsing "find and replace," replace the "+" with "%20." Cut and paste the correct URL into your browser window.   
+
*''Workaround'': Do not require that students complete prerequisite materials before completing assignments linked to Lesson Builder.
-
*''Status'': Resolved in the planned August 9 upgrade (Ariel). --[[User:Jolaine|Jolaine]] 09:31, 29 July 2011 (EDT)
+
*''Status'': Under investigation.
 +
--[[User:rnarasi|Narasi]] 2 May 2013 (EDT)
 +
 
 +
==== Can’t import Learning Module from one semester to the next ====
 +
*''System'': Sakai
 +
*''Problem'': There is no way to import Learning Module into a new semester. When you attempt to import from Site Info, nothing imports.
 +
*''Workaround'': There is no workaround at this time.
 +
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
 +
 
 +
 
 +
== My Workspace ==
 +
==== Copyright Alert Breaks Images ====
 +
*''System'': Sakai
 +
*''Problem'': In My Workspace > Resources, applying the Copyright Alert "Display copyright alerts and require acknowledgement when accessed by others" setting to an image prevents the image from displaying properly when attempting to insert it via the HTML editor in other areas of Sakai. The image will display as a red X when previewed and not at all when inserted.
 +
*''Workaround'': Do not set the Copyright Alert "Display copyright alerts and require acknowledgement when accessed by others" setting at this time.
 +
*''Status'': Under investigation. [#470]
 +
--[[User:jacs|Jennifer]] 3 July 2014 (EDT)
 +
 
 +
 
 +
== Polls ==
 +
==== Calendar date selector not working in Polls ====
 +
*''System'': Sakai
 +
*''Problem'': In Polls, the calendar date selector is not functioning. Nothing happens when you click on the calendar icon.
 +
*''Workaround'': The workaround is to enter the date manually.
 +
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
 +
 
 +
=== Resources ===
 +
==== WebDAV connections fail with an error similar to "Access is denied. The parameter is incorrect." ====
 +
*''System'': Sakai
 +
*''Problem'': If Resources contains files added via WebDAV that contain the ampersand ("&") character, this causes most WebDAV clients (including Windows native WebDAV, Cyberduck, and Bitkinex) to fail when trying to look at the list of files in your site. Files created via the web interface to Sakai are not affected by this issue because the system automatically protects against this behind-the-scenes by substituting safe characters.
 +
*''Workaround'': Refrain from using ampersands in filenames. If you are affected by this error currently, please contact 392-4357, option 3, for immediate assistance. We should be able to clear up the issue within about 5-10 minutes.
 +
*''Status'': Under investigation to determine whether this is an e-Learning bug.
 +
--[[User:Khaskell|Kate]] 10:13, 11 April 2014 (EDT)
 +
 
 +
==== WebDav Not Working ====
 +
*''System'': Sakai
 +
*''Problem'': WebDav is so slow as to be useless.   
 +
*''Workaround'': Use "[http://filezilla-project.org Filezilla]" or "[http://cyberduck.ch/| CyberDuck]"
 +
*''Status'': Under investigation
 +
--[[User:Jolaine|Jolaine]] 11:29, 13 March 2014 (EDT)
 +
 
 +
==== Instructors Unable to Change File Type from "Public" to "Site Only" ====
 +
*''System'': Sakai
 +
*''Problem'': Users with Instructor-type roles (Instructor, Facilitator) cannot change a file/folder permission from "publicly viewable" to "only members of this site."  
 +
*''Workaround'': LSS Staff are able to make this change for youContact us at 352.392.4357x3
 +
*''Status'': Under investigation
 +
--[[User:Jolaine|Jolaine]] 12:55, 15 May 2013 (EDT)
 +
 
 +
==== Need Special Instructions to Set up Webdav in Mac OS ====
 +
*''System'': Sakai
 +
*''Problem'': Mac operating systems do not follow the set-up instructions in the Resources tool.  
 +
*''Workaround'': Use a third party software such as "[http://cyberduck.ch/| CyberDuck]"
 +
*''Status'': None
 +
--[[User:Jolaine|Jolaine]] 10:15, 23 January 2013 (EST)
 +
 
-
==Syllabus==
+
== Syllabus ==
-
===Syllabus Redirect Does Not Work Consistently===
+
==== Syllabus View Truncated When Displayed in Chrome ====
-
*''Problem'': The Syllabus tool offers the option to "redirect" which lets you enter the url of a file in Resources or on the web. This option works fine as along as the file you are pointing to is an HTML file.  But pointing to a PDF or MSWord file or other type of static text file doesn't always work.
+
*''System'': Sakai
-
*''Workaround'': Use "create" option instead of "redirect" option or if you want to use "redirect," point to an HTML file.  
+
*''Problem'': Currently, when you link to a PDF or other document, only a small portion of the document appears in Chrome.
 +
*''Workaround'': Use Firefox.
*''Status'': Under investigation.
*''Status'': Under investigation.
 +
--[[User:viegerrm|Rayne]] 1 May 2013 (EST)
-
===Publicly Viewable Option Doesn't Work in Syllabus Tool===
+
==== Publicly Viewable Option Doesn't Work in Syllabus Tool ====
 +
*''System'': Sakai
*''Problem'': When creating a Syllabus, there is the option to make the syllabus "publicly viewable" which means that you should be able to send a link to the syllabus to people outside the UF system and allow them to see the file.  This is not working. Currently, people are still asked to authenticate into the UF system in order to see the file.  
*''Problem'': When creating a Syllabus, there is the option to make the syllabus "publicly viewable" which means that you should be able to send a link to the syllabus to people outside the UF system and allow them to see the file.  This is not working. Currently, people are still asked to authenticate into the UF system in order to see the file.  
*''Workaround'': Place the syllabus file in the Resources and make it publicly viewable.  The URL captured from the Resources (Actions > Edit Details > Web address (URL)) site does work as publicly viewable. If you still want the file to be available for students in the Syllabus tool, use the "redirect" option in the Syllabus tool to point to the file in Resources. If you use "redirect" the Syllabus file needs to be an HTML file.
*''Workaround'': Place the syllabus file in the Resources and make it publicly viewable.  The URL captured from the Resources (Actions > Edit Details > Web address (URL)) site does work as publicly viewable. If you still want the file to be available for students in the Syllabus tool, use the "redirect" option in the Syllabus tool to point to the file in Resources. If you use "redirect" the Syllabus file needs to be an HTML file.
Line 193: Line 454:
--[[User:Jolaine|Jolaine]] 10:04, 7 March 2011 (EST)
--[[User:Jolaine|Jolaine]] 10:04, 7 March 2011 (EST)
-
==Test & Quizzes==
 
-
===Tests and Quizzes Stuck "In Progress"===
+
== Site Info ==
 +
==== Uploading CSV file with groups on a PC ====
 +
*''System'': Sakai
 +
*''Problem'': When uploading a group CSV file to Site Info, the file is not accepted. The user gets an error saying the file is not readable. This only occurs on a PC, not a Mac.
 +
*''Workaround'': Currently, the only workaround is to either upload the file using a Mac, or to create the groups manually.
 +
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
-
*''Problem'': Under certain circumstances, tests can become stuck “In Progress” and never submit. This could happen if the student closed the browser or lost internet connection without hitting submit and never went back to finish. In your list of Published/Inactive tests, if there are any numbers in the “In Progress” column, those tests are stuck. [https://lss.at.ufl.edu/include/images/in-progress.png View screen shot]
+
==== System remembers old group CSV file ====
-
*''Workaround'': You can force the submission of these tests by clicking Select Action beside the test and from the drop-down menu choose Settings. Under the heading “Submissions” click the box beside “Saved assessments will be automatically submitted after the due date passes.” You must have a due date in place for this to function.  This process runs every morning at 4am, so after that time, stuck tests will be automatically submitted.
+
*''System'': Sakai
 +
*''Problem'': When uploading a group CSV file to Site Info, the system remembers this file, even if there is an error with it. When you upload a new or updated file, it remembers the old one.
 +
*''Workaround'': Currently, the workaround is to logout and log back into e-Learning. The system will no longer remember the old file.
*''Status'': Under investigation.
*''Status'': Under investigation.
-
--[[User:Pchap|Pchap]] 16:50, 18 April 2011 (EDT)
+
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
-
===T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)===
+
 
-
*''Problem'': If you cut and paste from a text document to create the assessment, the word "null" will be inserted into all the feedback boxes. The word "null" ''does not'' appear to students if feedback is enabled, so this isn't technically a "bug."
+
== Signup ==
-
*''Workaround'': None needed
+
==== Recurring meetings in Signup tool ====
 +
*''System'': Sakai
 +
*''Problem:'' In the Signup tool, recurring meetings cannot be deleted and can interfere with other functions of the Signup tool.
 +
*''Workaround:'' None at this time. Please avoid using recurring events within the Signup tool.
 +
*''Status:'' Under investigation.
 +
--[[User:Khaskell|Kate]] 14:39, 18 September 2013 (EDT)
 +
 
 +
 
 +
== Test & Quizzes ==
 +
==== Tests can't be submitted after Due Date ====
 +
*''System'': Sakai
 +
*''Problem'': Suppose that a student begins a 30-minute test at 8:45pm and the Due Date is 9:00pm. The instructor has chosen the setting, 'Do not allow submissions after the Due Date.' The student works on the test for 25 minutes and is then ready to submit.  When the student tries to submit, he receives an error message saying that the test cannot be submitted after the Due Date.  There is no way for this student to submit the test. 
 +
*''Workaround'': Don't select the 'Do not allow submissions after the Due Date' option. This is a good option for tests that have a time limit, as the time limit would prevent the student from having the test open for an extended period of time.  Tests will be marked "late" if submitted after the Due Date. If you need to use the 'Do not allow submissions after the Due Date' option, give students a "begin no later than . . ." message using Mail or Announcements: "The test is due at 9pm.  Begin no later than 8:25pm.  Do not begin later than that as it will result in the inability to submit the test if the Due Date has passed."
 +
*''Status'': This is the intended behavior of the tool - not a bug. No change in this is forseen.
 +
--[[User:Jolaine|Jolaine]] 11:04, 15 April 2014 (EDT)
 +
 
 +
==== In rare occasions, an assessment won't send items to the gradebook. ====
 +
*''System'': Sakai
 +
*''Problem'': In rare occasions, an assessment in Tests and Quizzes will not visibly send the grade to either Gradebook or Gradebook 2. This is caused due to the way that the two gradebooks interact and is more likely to occur in courses where instructors use both gradebooks.
 +
*''Workaround'': Open settings for the assessment. Change the gradebook settings to "Don't send to Gradebook". Save the settings. Re-open settings and re-enable "Send grades to gradebook."
 +
*''Special Note'': Please choose one of the gradebook tools and use only that tool. If you do, this error should not occur.
 +
--[[User:Khaskell|Kate]] 07:32, 27 March 2014 (EDT)
 +
 
 +
==== Audio Question Type Does Not Work ====
 +
*''System'': Sakai
 +
*''Problem'': In Tests & Quizzes, the Audio Question type does not work for students due to a java update.  Adjusting java settings, may allow the students to record their answer, but then the test will not submit. 
 +
*''Workaround'': There is no known workaround.
*''Status'': Under investigation
*''Status'': Under investigation
 +
--[[User:Jolaine|Jolaine]] 15:53, 17 January 2014 (EST)
-
===Problems Presenting in Question Pools Larger Than 100 Questions===
+
==== File Upload Question Type Does Not Work ====
-
*''Problem'': Assessments that pull from Question Pools containing more than 100 questions are showing erratic behavior.  
+
*''System'': Sakai
-
*''Workaround'': Use smaller number of questions per pool and/or sub pools.
+
*''Problem'': In Tests & Quizzes, the File Upload question type does not work for students.  Instructor can create the question, but when students try to attach their files, they receive an error report.
 +
*''Workaround'': Use the Assignment tool for that particular question, or have the student email their attachment.
 +
*''Status'': Under investigation
 +
--[[User:Jolaine|Jolaine]] 09:13, 28 May 2013 (EDT)
 +
 
 +
==== Calculated questions does not work well with RichText Editor ====
 +
*''System'': Sakai
 +
*''Problem'': In Tests & Quizzes, when creating a new calculated question, the RichText editor will not be able to add many special characters.
 +
*''Workaround'': Please use the plain text editor to create your question.
*''Status'': Under investigation.
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
-
===Audio Recording Questions not Working===  
+
==== Calculated questions missing extract variables button in question pools ====
-
*''Problem'': The "Audio Recording" type question does not work.  The Audio Recorder will not begin recording.
+
*''System'': Sakai
-
*''Workaround'': The only workaround available at this time is to require students to create an audio file on their computer and upload it to a "File Upload" type question. This is only practical if you know students have audio recording software.  
+
*''Problem'': In Tests & Quizzes, when creating a new calculated question in a question pool, the button to extract variables is missing.  
-
*''Status'': Errors are due to Java policies – Under investigation
+
*''Workaround'': The workaround is to click “save,” then to reopen the question and edit it. The variables and formulas will be extracted when you click save. Users can also create a calculated question when creating a new assessment. If the question needs to be added to a pool, the user can select the appropriate pool in “Assign to Question Pool.
-
--[[User:Rnarasi|Rnarasi]] 12:59, 2 November 2010 (EDT)
+
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
-
===Facilitators do not See Published Assessments in T&Q (Rare)===
+
==== Student with open assessment can submit after due date ====
-
*''Problem'': Someone with the Facilitator role may not see the list of published assessments in Tests & Quizzes.
+
*''System'': Sakai
-
*''Workaround'': Give the user a different role, such as Instructor or Teaching Assistant.
+
*''Problem'': The setting for late submissions accepted states that late submissions will only be allowed for students who do not have a prior submission. Currently, with this option checked and a due date, students can submit a second submission after the due date even if they have a previous submission.
-
*''Status'': This problem has been resolved for current users, but there are still some courses created on older versions that display this problemAs new courses are created, this problem should disappear.  
+
*''Workaround'': Do not allow late submissions.
 +
*''Status'': Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
 +
 
 +
==== Timer Issue in Tests & Quizzes ====
 +
*''System'': Sakai
 +
*''Problem'': In Tests & Quizzes, if the test has been assigned a username and password, the timer will begin from the moment they click the name of the test.  This doesn't usually pose a problem, but if there is confusion with the username and password, or if the student must then install the Lockdown browser, the timer is running during this time and will use some of the student's time allotted for the test.
 +
*''Workaround'': In Tests & Quizzes, if you are going to use the Lockdown browser, we encourage you to set up a "demo" quiz that isn't worth any points or provide the link for the LockDown Browser download in the Quiz introduction ([http://www.respondus.com/lockdown/information.pl?ID=364713981 LockDown Browser Download Link]). This will allow students to download LockDown Browser before their actual quiz, thereby preventing the issue of them losing time in their quiz after clicking "Begin Assessment."
 +
*''Status'': Under investigation.
 +
--[[User:viegerrm|Rayne]] 11:14, 5 October 2012 (EDT)
 +
 
 +
==== Tests and Quizzes Stuck "In Progress" ====
 +
*''System'': Sakai
 +
*''Problem'': Under certain circumstances, tests can become stuck “In Progress” and never submit. This could happen if the student closed the browser or lost internet connection without hitting submit and never went back to finish. In your list of Published/Inactive tests, if there are any numbers in the “In Progress” column, those tests are stuck. [https://lss.at.ufl.edu/include/images/in-progress.png View screen shot] Prior to August 10, checking the "Automatic Submission" box submitted most tests stuck in progress after the due date passed.  In the updated version, this "Automatic Submission" process is not working.   
 +
*''Workaround'': Currently there is no workaround. Remind students that they must SUBMIT the test and not simply close the browser.  Tell them to make sure they see the successful submission message before exiting e-Learning.
 +
*''Status'': Under investigation. 
 +
--[[User:Jolaine|Jolaine]] 16:37, 20 September 2011 (EDT)
 +
 
 +
==== Tests and Quizzes Creates Extra Gradebook Columns Upon Republish (occasional) ====
 +
*''System'': Sakai
 +
*''Problem'': When an instructor unpublishes a published test, and then republishes it, sometimes there is an additional column created in the gradebook.  This breaks the test, preventing students from taking the test from that point forward.  Students receive a message stating that their test cannot be submitted because grades can't be sent to gradebook. The extra column cannot be deleted.
 +
*''Workaround'': Call e-Learning Support Services at 352.392.4357x3 for assistance.
 +
*''Status'': Under investigation
 +
 
 +
==== Tests and Quizzes Problems in Question Pools Larger Than 100 Questions ====
 +
*''System'': Sakai
 +
*''Problem'': Assessments that pull from Question Pools containing more than 100 questions are showing erratic behavior.
 +
*''Workaround'': Use smaller number of questions per pool and/or sub pools.
 +
*''Status'': Under investigation.
-
===Multiple Correct Questions and Partial Credit===
+
==== Multiple Correct Questions and Partial Credit ====
 +
*''System'': Sakai
*''Problem'': Multiple Correct Questions by default take away points for wrong answers.  There is no option to change this. While its not exactly a "bug," it is something that should be addressed.
*''Problem'': Multiple Correct Questions by default take away points for wrong answers.  There is no option to change this. While its not exactly a "bug," it is something that should be addressed.
*''Workaround'': If you do not want students to lose points for wrong answers, manually give points for students if they lost points for wrong answers.
*''Workaround'': If you do not want students to lose points for wrong answers, manually give points for students if they lost points for wrong answers.
*''Status'': Under investigation
*''Status'': Under investigation

Latest revision as of 12:08, 21 May 2015

Last updated: 5-21-2015

Resolved Known Issues As issues are resolved, they are moved to this area.

Contents

Sakai

General

MediaSite Tool Pointing to Wrong Site

--Jolaine 15:43, 13 May 2014 (EDT)

Skin Selector Tool

  1. Site Info > Page Order
  2. Click the red “X” next to the tool
  3. Click OK
  4. Click Save
  5. Refresh the course site to ensure the tool has been successfully removed

--John 7:45, 16 May 2014 (EDT)

Using selective release in Resources adversely affects Site Stats

--Kate 09:53, 2 April 2014 (EDT)

Page anchors in the e-Learning system do not work within Firefox

--Kate 08:11, 27 March 2014 (EDT)

Importing sites with many items in Lessons can interfere with importing course

--Kate 07:57, 27 March 2014 (EDT)

With larger numbers of items, the Lessons tool fails to load.

--Kate 07:47, 27 March 2014 (EDT)

Can’t edit section content in Lessons

--Kate 15:04, 26 March 2014 (EDT)

Can’t add/change Profile Picture

--Kate 15:12, 26 March 2014 (EDT)

Video Playback Errors on Mac OS X Using Video Streaming/Storage

  1. Download the ASX file by right-clicking (or CTRL-clicking) on the link on your Sakai page.
  2. Open the file in Text Editor.
  3. Copy the URL within the ASX file.
  4. Paste the URL into your web browser's address bar.

Problems opening large PDFs in IE/Firefox using Adobe Reader Plugin

--Rayne 11:29, 30 October 2012 (EDT)

Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare)

--Kate 15:26, 26 March 2014 (EDT)

Assessments

Blank questions in a question pool can cause the system to fail to automatically grade assessments.

--Kate 07:20, 27 March 2014 (EDT)

Once an Assessment has been "Test-Driven" the "View Site as: Student" will display as "completed."

--Jolaine 11:05, 11 February 2014 (EST)

Can't View Student Submissions in IE Browser

--Jolaine 16:42, 27 January 2014 (EST)

Difficult to see Student Answers in Fill-in-the-Blank Questions

--Jolaine 14:51, 14 October 2013 (EDT)


Assignments

When Grading, An 'VelocityViewServlet' Appears

Invocation of method 'getGradeDisplay' in class org.sakaiproject.assignment.impl.BaseAssignmentService$BaseAssignmentSubmission threw exception java.lang.NullPointerException at /vm/assignment/chef_assignments_instructor_list_submissions.vm[line 659, column 93].

--Jennifer 13:09, 26 January 2015 (EDT)

When Grading, Not All Students Visible

--Jennifer 10:11, 3 July 2014 (EDT)

Download All Not Functioning Properly When A Group Does Not Submit Assignment

--Jennifer 10:17, 17 June 2014 (EDT)

'Submit As Student' Submitting As Instructor

--Kate 08:17, 25 April 2014 (EDT)

Discrepancy between decimal points in Gradebooks and in Assignments

Turnitin in Assignments Breaks if Default Settings are Changed

Turnitin settings.png

On Occasion, you may see other default settings come up. If you see that, check the boxes that aren't checked and proceed. If you create an Assignment with settings other than the default, reports will not be generated and the settings cannot be set back to the default, so there is no way to fix the Assignment once it is broken. You will often see an error message when you save the Assignment:"!Alert: The assignment was saved, but Turnitin information was unable to be updated. Please try saving again." This message does not necessarily mean your Assignment is broken. As long as you have the Turnitin Repository Settings highlighted in the image above, your Assignment is probably fine. An exception MIGHT be if you change the Open Date, Due Date, or Accept Until Date in a published Assignment. These dates do communicate with Turnitin and so could cause the problem.

--Jolaine 09:35, 5 July 2013 (EDT)

Certain Symbols in Gradebook Column Titles Prevent Column from Being Associated with Assignment

--Jolaine 09:38, 2 August 2013 (EDT)

Instructor Comments Cannot be Removed

--Jolaine 09:55, 25 October 2013 (EDT)

Assignment 2 (pilot)

Can’t delete assignments in Assignment 2

--Vieger 2 May 2013 (EDT)

Calendar date selector not working in Assignment 2

--Vieger 2 May 2013 (EDT)

Chat Room

Chat Room users can't chat in real time

--Jolaine 08:08, 21 May 2015 (EDT)

Content Editor

Content Editor in Lessons Can't Edit Source Code in IE

--Jolaine 15:42, 28 June 2012 (EDT)

Spell Check Not Available in Content Editor

--Jolaine 09:28, 29 July 2011 (EDT)

Discussions

Can't Limit Discussions to Groups if Students Have Viewed Them

--Pchap 12:08, 20 May 2011 (EDT)

Student View Isn't Accurate when Dates Have Been Set if Student View was Used Prior to Setting Dates

--Jolaine 09:53, 11 January 2013 (EST)

View Full Description Disappearing

--Khaskell 08:57, 27 March 2014 (EDT)

Drop Box

View by Sections Does Not Display All Students Within Section

--Jen 11:05, 13 January 2015 (EDT)

Gradebook and/or Gradebook 2

Gradebook2 manually entered grades resulting in "Saving..." text

--Jennifer 12:00, 16 May 2014 (EDT)

Gradebook and Assignment grades do not match

--Kate 13:59, 4 April 2014 (EDT)

Import items into a grade item in the "Unassigned" category causes an error

--Kate 13:50, 2 April 2014 (EDT)

Adding multiple new items in Gradebook with Internet Explorer

--Vieger 2 May 2013 (EDT)

Cannot Import Gradebook 2 From Previous Semester

--Vieger 2 May 2013 (EDT)

Extra Credit issue when using No Categories in Gradebook 2

--Vieger 5 March 2013 (EDT)

CE Student Role does not appear in All Grades View in Gradebook

--Rayne 30 January 2013 (EDT)

Student List Disappears in Gradebook 2

--Rayne 18 December 2012 (EDT)

Server 500 Error in Gradebook 2

--Rayne 4:45, 10 October 2012 (EDT)

Columns "Disappear" if not included in grade in Gradebook 2

UFID and Section Columns Must be Removed Prior to File Import

Gradebook Won't Export if Roster is Very Large (1000 students)

Browser Export as CSV Export as Excel
Gradebook Gradebook 2 Gradebook Gradebook2
Internet Explorer No Yes No No
Firefox Yes Yes No Yes
Chrome Yes Yes No Yes

--Pchap 12:28, 2 February 2011 (EST)

Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2

Learning Module (pilot)

Issue with Assignment Release criteria logic

--Narasi 2 May 2013 (EDT)

Can’t import Learning Module from one semester to the next

--Vieger 2 May 2013 (EDT)


My Workspace

Copyright Alert Breaks Images

--Jennifer 3 July 2014 (EDT)


Polls

Calendar date selector not working in Polls

--Vieger 2 May 2013 (EDT)

Resources

WebDAV connections fail with an error similar to "Access is denied. The parameter is incorrect."

--Kate 10:13, 11 April 2014 (EDT)

WebDav Not Working

--Jolaine 11:29, 13 March 2014 (EDT)

Instructors Unable to Change File Type from "Public" to "Site Only"

--Jolaine 12:55, 15 May 2013 (EDT)

Need Special Instructions to Set up Webdav in Mac OS

--Jolaine 10:15, 23 January 2013 (EST)


Syllabus

Syllabus View Truncated When Displayed in Chrome

--Rayne 1 May 2013 (EST)

Publicly Viewable Option Doesn't Work in Syllabus Tool

--Jolaine 10:04, 7 March 2011 (EST)


Site Info

Uploading CSV file with groups on a PC

--Vieger 2 May 2013 (EDT)

System remembers old group CSV file

--Vieger 2 May 2013 (EDT)


Signup

Recurring meetings in Signup tool

--Kate 14:39, 18 September 2013 (EDT)


Test & Quizzes

Tests can't be submitted after Due Date

--Jolaine 11:04, 15 April 2014 (EDT)

In rare occasions, an assessment won't send items to the gradebook.

--Kate 07:32, 27 March 2014 (EDT)

Audio Question Type Does Not Work

--Jolaine 15:53, 17 January 2014 (EST)

File Upload Question Type Does Not Work

--Jolaine 09:13, 28 May 2013 (EDT)

Calculated questions does not work well with RichText Editor

--Vieger 2 May 2013 (EDT)

Calculated questions missing extract variables button in question pools

--Vieger 2 May 2013 (EDT)

Student with open assessment can submit after due date

--Vieger 2 May 2013 (EDT)

Timer Issue in Tests & Quizzes

--Rayne 11:14, 5 October 2012 (EDT)

Tests and Quizzes Stuck "In Progress"

--Jolaine 16:37, 20 September 2011 (EDT)

Tests and Quizzes Creates Extra Gradebook Columns Upon Republish (occasional)

Tests and Quizzes Problems in Question Pools Larger Than 100 Questions

Multiple Correct Questions and Partial Credit

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