Known Issues

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(Gradebook 2 "Drop Lowest Score(s)" Doesn't Display Properly)
(General)
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== General ==
== General ==
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===Assessment Pool Questions do not Display in Firefox 11===
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*''Problem'': In the newest version of Firefox 11, when an instructor goes to the Question Pools, opens the pool and clicks on the title of the question, the question text and answer boxes appear empty. When an instructor is trying to view the student submission in an essay question, the answer box appears empty.
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*''Workaround'':  Use IE or Chrome browsers.  In Firefox 11, you can click the "view full screen" icon and see and edit the question text there.  You can also see and edit the text in the HTML code. 
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*''Status'': Under investigation.
===Toolbar Does Not Display When Using IE7===
===Toolbar Does Not Display When Using IE7===
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===Need Special Instructions to Set up Webdav in Windows 7 and Mac Snow Leopard===
===Need Special Instructions to Set up Webdav in Windows 7 and Mac Snow Leopard===
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*''Problem'': Windows 7 and Mac Snow Leopard operating systems do not follow the set-up instructions in the Resources tool.  
*''Problem'': Windows 7 and Mac Snow Leopard operating systems do not follow the set-up instructions in the Resources tool.  
*''Workaround'' : Go [[Resources#Upload-Download_Multiple_Resources|here]] for instructions on setting up a Webdav connection in Windows 7. No workaround for Mac Snow Leopard is available at this time.  
*''Workaround'' : Go [[Resources#Upload-Download_Multiple_Resources|here]] for instructions on setting up a Webdav connection in Windows 7. No workaround for Mac Snow Leopard is available at this time.  
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=== Some Users See 404 Error When Logging In (Rare) ===
=== Some Users See 404 Error When Logging In (Rare) ===
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*''Problem'': If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.  
*''Problem'': If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.  
*''Workaround'': Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.  
*''Workaround'': Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.  
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=== User Sees Different "My Workspace" than Majority (Rare) ===
=== User Sees Different "My Workspace" than Majority (Rare) ===
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*''Problem'': Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there.  
*''Problem'': Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there.  
*''Workaround'': Issue can be reported to HD/LSS staff and can be fixed manually but may take time.  
*''Workaround'': Issue can be reported to HD/LSS staff and can be fixed manually but may take time.  
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=== Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare)===
=== Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare)===
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*''Problem'': There are many places in e-Learning where email notifications can be sent to users from within the system. Some of these emails are captured in the UF spam filter.  
*''Problem'': There are many places in e-Learning where email notifications can be sent to users from within the system. Some of these emails are captured in the UF spam filter.  
*''Workaround'': Check the "Junk E-Mail" folder in your email account and mark any posts from e-Learning as "not spam."  
*''Workaround'': Check the "Junk E-Mail" folder in your email account and mark any posts from e-Learning as "not spam."  
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=== Auto-Groups Does not Work ===
=== Auto-Groups Does not Work ===
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*''Problem'': If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.  
*''Problem'': If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.  
*''Workaround'': You can do the same thing with manually created groups.  
*''Workaround'': You can do the same thing with manually created groups.  

Revision as of 14:59, 19 March 2012

Last updated: 3-19-2012

Resolved Known Issues As issues are resolved, they are moved to this area.

Contents

General

Assessment Pool Questions do not Display in Firefox 11

Toolbar Does Not Display When Using IE7

Need Special Instructions to Set up Webdav in Windows 7 and Mac Snow Leopard

--Jolaine 09:42, 28 January 2011 (EST)

Instructor Receives "bug" Error when Trying to Access any Tool (Uncommon)

Some Users See 404 Error When Logging In (Rare)

User Sees Different "My Workspace" than Majority (Rare)

Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare)

Auto-Groups Does not Work

Assessments

Assessments Tool Does Not Display Well in IE if all Questions Displayed on One Page

Assignments

Some Grades Not Released When Instructor Clicks "Return to Student."

Turnitin Report Not Always Generated

Many of the files that do not get a report have naming convention issues. Make sure students know that their files should not have spaces in the name and should only have one extension. Do not use characters in the file name other than letters, numbers, - or _. Sometimes the file actually does get submitted to Turnitin, but does not generate a report icon. To see if there is a report there, click on any other student's Turnitin report and at the top of that screen you will see a link that says "Paper # of #." Click that link. You will see a drop-down of all reports. See if the student's report is in the list.

--Narasi 12:28, 6 July 2011 (EDT)

Content Editor

Entity Picker in Content Editor Not Fully Functional

Spell Check Not Available in Content Editor

Discussions

Can't Limit Discussions to Groups if Students Have Viewed Them

--Pchap 12:08, 20 May 2011 (EDT)

Gradebook and/or Gradebook 2

Gradebook 2 "Drop Lowest Score(s)" Doesn't Display Properly

Import from Site Does Not Work with Gradebook 2

UFID Column Causing Problems with File Import

Gradebook Won't Export if Roster is Very Large (1000 students)

Browser Export as CSV Export as Excel
Gradebook Gradebook 2 Gradebook Gradebook2
Internet Explorer No Yes No No
Firefox Yes Yes No Yes
Chrome Yes Yes No Yes

--Pchap 12:28, 2 February 2011 (EST)

Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2

Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2

Syllabus

Syllabus Redirect Does Not Work Consistently

Publicly Viewable Option Doesn't Work in Syllabus Tool

--Jolaine 10:04, 7 March 2011 (EST)

Test & Quizzes

Tests and Quizzes Stuck "In Progress"

T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)

Problems in Question Pools Larger Than 100 Questions

Audio Recording Questions not Working

--Rnarasi 12:59, 2 November 2010 (EDT)

Facilitators do not See Published Assessments in T&Q (Rare)

Multiple Correct Questions and Partial Credit


Site Info

Automatic Email from Add Participant not working

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