Known Issues

From e-Learning Documentation

Revision as of 16:57, 30 October 2012

Last updated: 10-30-2012

Resolved Known Issues As issues are resolved, they are moved to this area.

General

LockDown Browser issues in Assessments and Tests & Quizzes

• Problem: We have noticed some problematic behavior in both Assessments and Tests & Quizzes when used with Respondus LockDown Browser. In Assessments, if the "force completion" option is enabled, students will be locked out from the quiz entirely. In Assessments, there is no way to currently force completion of quizzes. In Tests & Quizzes, if a student does not have the LockDown Browser installed prior to beginning the quiz, the timer will begin from the time they click "Begin Assessment," and will continue to run while they download the browser, causing them to lose part of their allotted time in the quiz. This is an issue with Tests & Quizzes, not LockDown Browser, though.
• Workaround: In Assessments, we encourage you not to enable the "force completion" option. This option is currently not functional. In Tests & Quizzes, we encourage you to set up a "demo" quiz that isn't worth any points or provide the link for the LockDown Browser download in the Quiz introduction (LockDown Browser Download Link). This will allow students to download LockDown Browser before their actual quiz, thereby preventing the issue of them losing time in their quiz after clicking "Begin Assessment."
• Status: Under investigation. --Rayne 11:14, 5 October 2012 (EDT)

Problems opening large PDFs in IE using Adobe Reader Plugin

• Problem: Users have received errors when attempting to open large PDFs using the Adobe Reader Plugin in Internet Explorer.
• Workaround: Open Adobe Reader/Acrobat and navigate to Edit > Preferences > Internet. Here, make sure to deselect the option that says "Display PDF in Browser." Click OK to save your changes. Next, open Internet Explorer and navigate to Tools > Manage Add-ons (in newer versions of IE, the Tools menu is a gear icon). Select Adobe Reader and click on the "Disable" button. This will force users to open PDFs in Adobe Reader and not their browser. Alternatively, users can right click and "Save target as" or open PDFs in either Firefox or Chrome. --Rayne 11:29, 30 October 2012 (EDT)

Announcements sorting in My Workspace > Recent Announcements

• Problem: Announcements in My Workspace > Recent Announcements are sorting per course chronologically and not based on all announcements in all courses one has access to.
• Workaround: Please sort the messages by "Site" and you can increase the number of announcements to more than 20 to see all the posts from your various sites Or go to the course site to view the announcements.
• Status: Under investigation. --Narasi 10:28, 18 September 2012 (EDT)

Image Properties Window does not display fully in Site Information Display

• Problem: When editing the Site Information Display (Home>Options), users can not view the entire image properties window. The options "OK" and "Cancel" are hidden.
• Workaround: After specifying the height and width, press the Enter key. This will insert the image. Alternatively, you can also edit the site information display by navigating to Site Info>Edit Site Information.
• Status: Fixed, with new 1.4.2 build.--Rayne 2:44 , 28 August 2012 (EDT)--

Assessment Pool Questions do not Display in Firefox 11

• Problem: In Firefox 11, when an instructor goes to the Question Pools, opens the pool and clicks on the title of the question, the question text and answer boxes appear empty. When an instructor is trying to view the student submission in an essay question, the answer box appears empty.
• Workaround: Use IE or Chrome browsers. In Firefox 11, you can click the "view full screen" icon and see and edit the question text there. You can also see and edit the text in the HTML code.
• Status: Fixed, with upgrade to Firefox 12.--Narasi 12:09, 5 June 2012 (EDT)--

Toolbar Does Not Display When Using IE7

• Problem: After a maintenance was performed on March 8, 2012, the toolbar no longer shows up in IE7. Other browsers are performing with no problem.
• Workaround: Install a newer version of IE or user another browser until the problem can be corrected. If you do not have access to another browser,use the alternate login: https://elearning2.courses.ufl.edu/portal/pda.
• Status: Fixed with 2.8 upgrade.--Narasi 12:10, 5 June 2012 (EDT)

Need Special Instructions to Set up Webdav in Windows 7 and Mac Snow Leopard

• Problem: Windows 7 and Mac Snow Leopard operating systems do not follow the set-up instructions in the Resources tool.
• Workaround : Go here for instructions on setting up a Webdav connection in Windows 7. No workaround for Mac Snow Leopard is available at this time.
• Status Fixed for Windows 7, Snow Leopard is under investigation.

--Jolaine 09:42, 28 January 2011 (EST)

Instructor Receives "bug" Error when Trying to Access any Tool (Uncommon)

• Problem: Instructor clicks on any tool - Assignments, Discussions, Calendar, etc., and receives a "bug error" screen. Instructor is not able to access the tool. This only occurs in courses using "Groups."
• Workaround: Instructor must notify Learning Support Services to have this corrected. Call 352-392-4357 x3 Monday - Friday 8am-5pm. Or Us
• Status: We know that this is associated with Groups and we know how to correct the problem, but have not discovered what is causing the problem. Under investigation.

Some Users See 404 Error When Logging In (Rare)

• Problem: If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.
• Workaround: Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.
• Status: Under Investigation

User Sees Different "My Workspace" than Majority (Rare)

• Problem: Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there.
• Workaround: Issue can be reported to HD/LSS staff and can be fixed manually but may take time.
• Status: Resolved. (This problem is corrected for current and new users. This only applies to users who were early users of e-Learning.)

Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare)

• Problem: There are many places in e-Learning where email notifications can be sent to users from within the system. Some of these emails are captured in the UF spam filter.
• Workaround: Check the "Junk E-Mail" folder in your email account and mark any posts from e-Learning as "not spam."
• Status: Under investigation.

Auto-Groups Does not Work

• Problem: If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.
• Workaround: You can do the same thing with manually created groups.
• Status: Under investigation.

My Active Sites display issue with multiple rows

• Problem: If the list of course sites at the top of e-Learning wraps to more than 1 row, when you click "My Active Sites" you will notice a minor display issue. This is mainly a cosmetic issue. View a screenshot of this CSS Flaw:
• Workaround: Go to My Workspace -> Preferences and reduce the number of tabs such that only 1 row of course sites are view-able. Or you can use the My Workspace tool to view all of your course sites.
• Status: A patch should be applied before the Fall 2012 term. --Carl33p 16:15, 26 June 2012 (EDT)

Adobe Flash 11.3 update not compatible with Firefox 13

• Problem: The recently released Adobe Flash 11.3 update, in conjunction with RealPlayer, prevents videos and Flash Player content from playing properly in Firefox 13. Users also experienced issues using Adobe Connect with this new update. Adobe has released a patch to this update (11.3.300.262), however some users are still reporting audio distortion and crashes within Firefox.
• Workaround: Adobe has recommended possible workarounds, which can be found here. Adobe also provides instructions for reverting to a previous version of Flash here.
• Status: Under investigation.

Assessments

Assessments Tool Does Not Display Well in IE if all Questions Displayed on One Page

• Problem: If all questions are displayed on a single page they do not load. Assessment does not load at all if using IE 7 or 8 on Windows 7 (Microsoft Vista not tested) works fine on XP.
• Workaround: Keep the default setting that displays one question/page and/or use Firefox.
• Status: Under investigation

Assignments

Resubmission Date Overrides Accept Until Date

• Problem: When the Resubmission Date falls before the Accept Until Date, and an instructor opens, grades or saves any student submissions, the Resubmission Date overrides the Accept Until date. This disables all other students in the course from submitting to the assignment, even though the Accept Until date occurs in the future.
• Workaround: Instructors wanting to use the resubmission option should choose a Resubmission date that is either the same as the Accept Until Date or occurs in the future. If they want to choose a Resubmission date that falls before the Accept Until Date, they should not open any student submissions until the Accept Until Date has passed. The other option is to not allow resubmissions in the Assignment settings and to manually allow students to resubmit during the grading process.
• Status: Under investigation --Rayne 11:49, 19 October 2012 (EDT)

Some Grades Not Released When Instructor Clicks "Return to Student."

• Problem: On occasion, the "Return to Student" option does not release the grade to the students. The Instructor's work is saved, but the grade is not released.
• Workaround: On the Submissions page, check the box beside the name of the student and click Release Grades at the upper right corner of the screen.
• Status: Under investigation.

Turnitin Report Not Always Generated

• Problem: Some Turnitin reports are not generated.
• Workaround: The Turnitin company has verified that a MS Word document that has been saved in a different version will not generate a report. For example: a student begins a paper on a laptop computer that is running MS Word 2007, but finishes the paper on a machine that is running MS Word 2010. This paper will not generate a Turnitin report unless the student saves the final version as a MS Word 2007 document.

Many of the files that do not get a report have naming convention issues. Make sure students know that their files should not have spaces in the name and should only have one extension. Do not use characters in the file name other than letters, numbers, - or _. Sometimes the file actually does get submitted to Turnitin, but does not generate a report icon. To see if there is a report there, click on any other student's Turnitin report and at the top of that screen you will see a link that says "Paper # of #." Click that link. You will see a drop-down of all reports. See if the student's report is in the list.

• Status: Under investigation.

--Narasi 12:28, 6 July 2011 (EDT)

Content Editor

Content Editor in Lessons Can't Edit Source Code in IE

• Problem: When using IE browser, the Content Editor presents problems if you try to edit the Source Code. Once the "Source" link is clicked, the editor becomes unusable.
• Workaround: The "Full Screen" option of the Content Editor does not present this problem. If you need to edit the Source code, use Full Screen in IE or a different browser.
• Status: Under investigation --Jolaine 15:42, 28 June 2012 (EDT)

Spell Check Not Available in Content Editor

• Problem: If you are using Firefox, the spell-check icon will be grayed out. IE will shows icon but will prompt for a IE plugin.
• Workaround: Compose the content in MS Word and use the spell-checker there. Cut and paste from Word into the Content Editor using the "Paste from Word" icon.
• Status: After the August 9th planned upgrade (Ariel), when using IE, the spell-checker plug-in will automatically pop up for installation. After that is installed, the spell-checker will work in IE. Still not available in other browsers.--Jolaine 09:28, 29 July 2011 (EDT)

Discussions

Can't Limit Discussions to Groups if Students Have Viewed Them

• Problem: Students may be able to access and participate in groups they do not belong to. This happens if the groups permissions were put into effect after making all topics available to the site participants. User who visited topics prior to the group restrictions will continue to have access to those topics.
• Workaround: Make sure group permissions are set for group topics first prior to releasing these topics to the students.
• Status: Under investigation.

--Pchap 12:08, 20 May 2011 (EDT)

Add Attachment to Forum or Topic Error

• Problem: Instructors will get an error if they attempt to Add an Attachment to a Forum or Topic in the Discussions tool. By default, students do not have permissions to Create/Edit Forums or Topics. There is not a problem when adding attachments to a thread or reply.
• Workaround: Upload the file to the Resources and create a link to it in the Description area for the Forum or Topic.
• Status: Under investigation.

--Carl33p 09:24, 13 September 2012 (EDT)

Gradebook and/or Gradebook 2

Extra Credit issue when using No Categories in Gradebook 2

• Problem: In Gradebook 2, when you are using no categories, you are able to edit only a single item as extra credit. If you attempt to edit another item, the extra credit option is disabled. You can still add new items as extra credit, however you can't edit them to remove the extra credit option once this setting has been applied.
• Workaround: The workaround is to use Categories in Gradebook 2 if you need multiple extra credit items.
• Status: Under investigation. --Rayne 12:12, 17 October 2012 (EDT)

Server 500 Error in Gradebook 2

• Problem: You receive an internal server 500 error when attempting to make changes in Gradebook 2.
• Workaround: Please call e-Learning Support Services at (352) 392-4357 Option 3 and we can help you fix this issue.
• Status: Under investigation. --Rayne 4:45, 10 October 2012 (EDT)

Columns "Disappear" if not included in grade in Gradebook 2

• Problem: Beginning in Summer A, Gradebook 2 has a new feature that will not allow a column that is "not included in grade" to be added to a category that is included in the grade. If you try to move a column that is not included in the grade into a category that is included in the grade, the column will disappear.
• Workaround: Make sure any column that you want to move into a category has the "include in grade" box checked. If you have experienced the "disappearing" column problem, you can go to the Gradebook tool and the column will be there. If you edit the column in Gradebook to be included in the grade, it will reappear in Gradebook 2.
• Status: Under investigation.

Gradebook 2 "Drop Lowest Score(s)" Doesn't Display Properly

• Problem: In Gradebook 2, when dropping the lowest score(s) in a category, zeros that are added by checking the "Give Ungraded No Credit" box are not shown as "dropped." The calculations are accurate, but the zero is not shown in red with a strike through.
• Workaround: Manually insert a 0 for the student
• Status: Under Investigation.

Import from Site Does Not Work with Gradebook 2

• Problem: In the new build applied before Fall 2011 semester, the "Import from Site" option lists Gradebook 2 as a tool that can be imported from a previous semester. This does not work at this time. If you try to import Gradebook 2, you will get an empty Gradebook 2.
• Workaround: As before this new build was applied, import Gradebook only, not Gradebook 2. Follow the directions in the Re-use Content in New Semester tutorial for specific instrutions.
• Status: Under investigation.

UFID Column Causing Problems with File Import

• Problem: An update was recently made to the system that adds the UFID column and the Section number column to the file when Gradebook and Gradebook 2 are downloaded. This was done to provide the information for grade submission to Grade-A-Gator. The problem occurs if you try to import that file back into Gradebook or Gradebook 2. The imported file will convert the UFID to the student name and the import will fail.
• Workaround: Delete the UFID column and the Section column before importing the file.
• Status: Under investigation.

Gradebook Won't Export if Roster is Very Large (1000 students)

• Problem: If you have a large number of students, neither Gradebook nor Gradebook 2 can be exported.
• Workaround: Change display settings to show all students in the Gradebook. Once the Gradebook displays all the students perform the export using the table below as a guide.
• Status: Under investigation.

--Pchap 12:28, 2 February 2011 (EST)

Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2

• Problem: In Gradebook 2, if you set the "Grade Using:" option to "Percentage," the creation of Gradebook Items (columns) still asks for "points" when it should say "Percentage of total grade."
• Workaround" The tool actually functions the way it should, it is just the terminology that is off. When grading by percentages all columns are worth 100 points. When you are creating a new column, in the field where it asks you to enter the "Points," enter the "Percentage of total grade."
• Status: Under investigation.

Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2

• Problem: In Gradebook 2, if you have set up the gradebook to use points and you have already entered points in columns, you cannot change it to grade using percentages. If you try, you will get an error message.
• Workaround: If you have to change from points to percentages in the middle of the semester, use Gradebook rather than Gradebook 2. Once you change Gradebook to percentages, the changes will be reflected in Gradebook 2.
• Status: Under investigation.

Syllabus

Syllabus Redirect Does Not Work Consistently

• Problem: The Syllabus tool offers the option to "redirect" which lets you enter the url of a file in Resources or on the web. This option works fine as along as the file you are pointing to is an HTML file. But pointing to a PDF or MSWord file or other type of static text file doesn't always work.
• Workaround: Use "create" option instead of "redirect" option or if you want to use "redirect," point to an HTML file.
• Status: Under investigation.

Publicly Viewable Option Doesn't Work in Syllabus Tool

• Problem: When creating a Syllabus, there is the option to make the syllabus "publicly viewable" which means that you should be able to send a link to the syllabus to people outside the UF system and allow them to see the file. This is not working. Currently, people are still asked to authenticate into the UF system in order to see the file.
• Workaround: Place the syllabus file in the Resources and make it publicly viewable. The URL captured from the Resources (Actions > Edit Details > Web address (URL)) site does work as publicly viewable. If you still want the file to be available for students in the Syllabus tool, use the "redirect" option in the Syllabus tool to point to the file in Resources. If you use "redirect" the Syllabus file needs to be an HTML file.
• Status: Under investigation.

--Jolaine 10:04, 7 March 2011 (EST)

Test & Quizzes

Tests and Quizzes Stuck "In Progress"

• Problem: Under certain circumstances, tests can become stuck “In Progress” and never submit. This could happen if the student closed the browser or lost internet connection without hitting submit and never went back to finish. In your list of Published/Inactive tests, if there are any numbers in the “In Progress” column, those tests are stuck. View screen shot Prior to August 10, checking the "Automatic Submission" box submitted most tests stuck in progress after the due date passed. In the updated version, this "Automatic Submission" process is not working.
• Workaround: Currently there is no workaround. Remind students that they must SUBMIT the test and not simply close the browser. Tell them to make sure they see the successful submission message before exiting e-Learning.
• Status: Under investigation. --Jolaine 16:37, 20 September 2011 (EDT)

T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)

• Problem: If you cut and paste from a text document to create the assessment, the word "null" will be inserted into all the feedback boxes. The word "null" does not appear to students if feedback is enabled, so this isn't technically a "bug."
• Workaround: None needed
• Status: Under investigation

Problems in Question Pools Larger Than 100 Questions

• Problem: Assessments that pull from Question Pools containing more than 100 questions are showing erratic behavior.
• Workaround: Use smaller number of questions per pool and/or sub pools.
• Status: Under investigation.

Audio Recording Questions not Working

• Problem: The "Audio Recording" type question does not work. The Audio Recorder will not begin recording.
• Workaround: The only workaround available at this time is to require students to create an audio file on their computer and upload it to a "File Upload" type question. This is only practical if you know students have audio recording software.
• Status: Errors are due to Java policies – Under investigation

--Rnarasi 12:59, 2 November 2010 (EDT)

Facilitators do not See Published Assessments in T&Q (Rare)

• Problem: Someone with the Facilitator role may not see the list of published assessments in Tests & Quizzes.
• Workaround: Give the user a different role, such as Instructor or Teaching Assistant.
• Status: This problem has been resolved for current users, but there are still some courses created on older versions that display this problem. As new courses are created, this problem should disappear.

Multiple Correct Questions and Partial Credit

• Problem: Multiple Correct Questions by default take away points for wrong answers. There is no option to change this. While its not exactly a "bug," it is something that should be addressed.
• Workaround: If you do not want students to lose points for wrong answers, manually give points for students if they lost points for wrong answers.
• Status: Under investigation

Tests and Quizzes Export Submissions

• Problem: Under certain circumstances, test submissions cannot be exported, this is typically seen when we have a large number of submissions (200 or more), when delivered to a select group of individuals, or when random questions are used for delivering the exam.
• Workaround: Currently there is no workaround.
• Status: Under investigation. ----Narasi 11:40, 5 June 2012 (EDT)

Site Info

Automatic Email from Add Participant not working

• Problem: The option to Send an Email, when Adding a Participant to the course site, does not work. An email will not be generated to the user.
• Workaround: Send a mail message to the user with the Mail tool after adding the user to the course site.
• Status: Under investigation --Carl33p 16:06, 15 March 2012 (EDT)