Known Issues

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Last updated: {{REVISIONMONTH}}-{{REVISIONDAY2}}-{{REVISIONYEAR}}
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==General==
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== General ==
=== Unable to See "Exit Student View" or other exit from other views  ===
=== Unable to See "Exit Student View" or other exit from other views  ===
*''Problem'': The New skin implemented has a minor issue wherein if you use the "View Site As" option you will not be able to see the text that will allow you to exit this view.  
*''Problem'': The New skin implemented has a minor issue wherein if you use the "View Site As" option you will not be able to see the text that will allow you to exit this view.  
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*''Workaround'': Place your mouse pointer under the region where the "Exist Student View" normally appears (top right hand side) and click when the mouse pointer image changes or highlight the region after the Grey line you will see the "Exit Student View" text. Please see screen shot for additional details.<br>[[Image:Student-view-bug.jpg|thumb|left]][[Image:Student-view-bug.jpg|center|4x2px|Student-view-bug.jpg]][[Image:Student-view-bug.jpg|center
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*''Workaround'': Place your mouse pointer under the region where the "Exist Student View" normally appears (top right hand side) and click when the mouse pointer image changes or highlight the region after the Grey line you will see the "Exit Student View" text. Please see screen shot for additional details.<br>[[Image:Student-view-bug.jpg|thumb|left|Student-view-bug.jpg]]
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*''Status'': Under Investigation
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===Unable to Open PPT Files===
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=== ===
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*''Problem'': After the November 16, 2010 Security Update for Microsoft Office 2007, PowerPoint files that have spaces in the file names will not open within Sakai.
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===  ===
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*''Workaround'': Instructors should replace spaces in the file names with - or _. Also, these files will open in "Open Office."
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===  ===
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===  ===
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=== Unable to Open PPT Files ===
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*''Problem'': After the November 16, 2010 Security Update for Microsoft Office 2007, PowerPoint files that have spaces in the file names will not open within Sakai.  
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*''Workaround'': Instructors should replace spaces in the file names with - or _. Also, these files will open in "Open Office."  
*''Status'': Under Investigation
*''Status'': Under Investigation
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===Unable to Download PDFs in Firefox and Chrome===
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=== Unable to Download PDFs in Firefox and Chrome ===
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*''Problem'': After a recent Adobe update, some PDFs will not open within Firefox and Chrome. This problem happens anywhere on the internet, not just in Sakai.
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*''Workaround'': You can download the file and open it on your computer, or you can use Internet Explorer, or you can use this [https://addons.mozilla.org/en-US/firefox/addon/636/| Firefox Plug-in].
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*''Problem'': After a recent Adobe update, some PDFs will not open within Firefox and Chrome. This problem happens anywhere on the internet, not just in Sakai.  
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*''Workaround'': You can download the file and open it on your computer, or you can use Internet Explorer, or you can use this [https://addons.mozilla.org/en-US/firefox/addon/636/| Firefox Plug-in].  
*''Status'': Under Investigation
*''Status'': Under Investigation
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===Users in Sakai Cannot Change Gatorlink Username===
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=== Users in Sakai Cannot Change Gatorlink Username ===
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*''Problem'': Sakai users cannot change their gatorlink username due to a conflicting account being created.
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*''Workaround'': There is no workaround. Username cannot be changed at this time.
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*''Problem'': Sakai users cannot change their gatorlink username due to a conflicting account being created.  
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*''Workaround'': There is no workaround. Username cannot be changed at this time.  
*''Status'': Under Investigation
*''Status'': Under Investigation
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===Webdav in Windows 7 and Mac Snow Leopard Does Not Work===
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=== Webdav in Windows 7 and Mac Snow Leopard Does Not Work ===
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*''Problem'': Windows 7 and Mac Snow Leopard operating systems are not compatible with Webdav.  
*''Problem'': Windows 7 and Mac Snow Leopard operating systems are not compatible with Webdav.  
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*''Workaround'' : Go [[Resources#Upload-Download_Multiple_Resources|here]] for instructions on setting up a Webdav connection in Windows 7. No workaround for Mac Snow Leopard is available at this time.
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*''Workaround''&nbsp;: Go [[Resources#Upload-Download_Multiple_Resources|here]] for instructions on setting up a Webdav connection in Windows 7. No workaround for Mac Snow Leopard is available at this time.  
*''Status'' Under investigation.
*''Status'' Under investigation.
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===Some Users See 404 Error When Logging In (Rare)===
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=== Some Users See 404 Error When Logging In (Rare) ===
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*''Problem'': If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.  
*''Problem'': If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.  
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*''Workaround'': Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.  
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*''Workaround'': Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.  
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*''Status'': Under Investigation  
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*''Status'': Under Investigation
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===User Sees Different "My Workspace" than Majority (Rare)===
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=== User Sees Different "My Workspace" than Majority (Rare) ===
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*''Problem'': Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there. 
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*''Workaround'': Issue can be reported to HD/LSS staff and can be fixed manually but may take time.
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*''Status'':  Resolved. (This problem is corrected for current and new users.  This only applies to users who were early users of eLearning in Sakai.)
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===Messages to Gatorlink Email from Sakai Captured by "Barracuda" Spam Filter===  
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*''Problem'': Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there.
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*''Problem'': There are many places in Sakai where email notifications can be sent to users from within the system. Some of these emails are captured in the "Barracuda" spam filter.
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*''Workaround'': Issue can be reported to HD/LSS staff and can be fixed manually but may take time.
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*''Workaround'': Check the "Junk E-Mail" folder in your email account and mark any posts from Sakai as "not spam."
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*''Status'': Resolved. (This problem is corrected for current and new users. This only applies to users who were early users of eLearning in Sakai.)
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=== Messages to Gatorlink Email from Sakai Captured by "Barracuda" Spam Filter ===
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*''Problem'': There are many places in Sakai where email notifications can be sent to users from within the system. Some of these emails are captured in the "Barracuda" spam filter.  
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*''Workaround'': Check the "Junk E-Mail" folder in your email account and mark any posts from Sakai as "not spam."  
*''Status'': Under investigation.
*''Status'': Under investigation.
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===Auto-Groups Does not Work===
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=== Auto-Groups Does not Work ===
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*''Problem'': If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.
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*''Workaround'': You can do the same thing with manually created groups.
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*''Problem'': If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.  
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*''Workaround'': You can do the same thing with manually created groups.  
*''Status'': Under investigation.
*''Status'': Under investigation.

Revision as of 21:37, 3 January 2011

Last updated: 1-03-2011

Contents

General

Unable to See "Exit Student View" or other exit from other views

Unable to Open PPT Files

Unable to Download PDFs in Firefox and Chrome

Users in Sakai Cannot Change Gatorlink Username

Webdav in Windows 7 and Mac Snow Leopard Does Not Work

Some Users See 404 Error When Logging In (Rare)

User Sees Different "My Workspace" than Majority (Rare)

Messages to Gatorlink Email from Sakai Captured by "Barracuda" Spam Filter

Auto-Groups Does not Work

Assessments

Assessments Tool Does Not Display Well in IE

Assignments

Turnitin Report Not Always Generated

Instructor Comments in the Assignments Shows HTML Tags

Blog

Blog Permissions Default is That Students Can Not Create a New Blog

Content Editor

Entity Picker in Content Editor Not Fully Functional

Content Editor Not Available in Discussions and Mail Tools

Spell Check Not Available in Content Editor

Discussions

Can't open Attachments in Discussions

Users Get Email When New Post is Made to Discussions

==Gradebook--

UFID Column Causing Problems with File Import

Gradebook 2

Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2

Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2

Extra Credit Quizzes Do Not Work if Lowest Score(s) Dropped

Mail

Can't Open Attachments in Mail

--Rnarasi 15:28, 28 October 2010 (EDT)

Syllabus

Syllabus Redirect Does Not Work Consistently

TurningPoint

TurningPoint Roster Does Not Export to Sakai

--Rnarasi 12:55, 2 November 2010 (EDT)

Test & Quizzes

T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)

"Import" Function in Tests & Quizzes can Corrupt Username

Problems Presenting in Question Pools Larger Than 100 Questions

Audio Recording Questions not Working

--Rnarasi 12:59, 2 November 2010 (EDT)

Facilitators do not See Published Assessments in T&Q (Rare)

Multiple Correct Questions and Partial Credit

Key Highlights of 1.2.3 Mid Fall Build Implemented 10/24/2010

  1. Unpublished icon is now displayed
  2. Published/attempted quizzes can be edited and auto re-grade possible for some quizzes (if a quiz uses a question pool the edit has to be made to the question pool question and it did not flow into the quiz however stand-alone questions can be edited and regarded)
  3. The confusion caused by adding users with their email ID has been removed, the “Add Participants” only allows one to add users based on their UFID’s or gatorlink usernames
  4. Journal tool has been put back
  5. Turnitin name restored in Assignment tool
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