Known Issues

From e-Learning Documentation

Revision as of 16:42, 10 January 2011

Last updated: 1-10-2011

General

Unable to See "Exit Student View"

• Problem: The New skin implemented has a minor issue that occurs if you use the "View Site As . . " option. You will not be able to see "Exit Student View" text due to the text being white and the skin being light gray. On some monitors, you may be able to see the text faintly.
• Workaround: Place your mouse pointer over the region where the "Exit Student View" normally appears (top right hand side) and click when the mouse pointer image changes to a hand, or highlight the region so that you will see the "Exit Student View" text. Please see screen shot for additional details.
  
  

  
  
  
• Status: Under Investigation

Unable to Open PPT Files

• Problem: After the November 16, 2010 Security Update for Microsoft Office 2007, PowerPoint files that have spaces in the file names will not open within Sakai.
• Workaround: Instructors should replace spaces in the file names with - or _. Also, these files will open in "Open Office."
• Status: Under Investigation

Unable to Download PDFs in Firefox and Chrome

• Problem: After a recent Adobe update, some PDFs will not open within Firefox and Chrome. This problem happens anywhere on the internet, not just in Sakai.
• Workaround: You can download the file and open it on your computer, or you can use Internet Explorer, or you can use this Firefox Plug-in.
• Status: Under Investigation

Users in Sakai Cannot Change Gatorlink Username

• Problem: Sakai users cannot change their gatorlink username due to a conflicting account being created.
• Workaround: There is no workaround. Username cannot be changed at this time.
• Status: Under Investigation

Webdav in Windows 7 and Mac Snow Leopard Does Not Work

• Problem: Windows 7 and Mac Snow Leopard operating systems are not compatible with Webdav.
• Workaround : Go here for instructions on setting up a Webdav connection in Windows 7. No workaround for Mac Snow Leopard is available at this time.
• Status Under investigation.

Some Users See 404 Error When Logging In (Rare)

• Problem: If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.
• Workaround: Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.
• Status: Under Investigation

User Sees Different "My Workspace" than Majority (Rare)

• Problem: Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there.
• Workaround: Issue can be reported to HD/LSS staff and can be fixed manually but may take time.
• Status: Resolved. (This problem is corrected for current and new users. This only applies to users who were early users of eLearning in Sakai.)

Messages to Gatorlink Email from Sakai Captured by "Barracuda" Spam Filter

• Problem: There are many places in Sakai where email notifications can be sent to users from within the system. Some of these emails are captured in the "Barracuda" spam filter.
• Workaround: Check the "Junk E-Mail" folder in your email account and mark any posts from Sakai as "not spam."
• Status: Under investigation.

Auto-Groups Does not Work

• Problem: If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.
• Workaround: You can do the same thing with manually created groups.
• Status: Under investigation.

Assessments

Assessments Tool Does Not Display Well in IE

• Problem: If all questions as displayed or parts of questions are displayed on a single page they do not load. Assessment does not load at all if using IE 7 or 8 on Windows 7 (Microsoft Vista not tested) works fine on XP.
• Workaround: Use Firefox or display each question on its own webpage.
• Status: Under investigation

Assignments

Turnitin Report Not Always Generated

• Problem: Some Turnitin reports are not generated within 2 hours.
• Workaround: Ask student to resubmit.
• Status: Under investigation.

Instructor Comments in the Assignments Shows HTML Tags

• Problem: When a grader leaves comments for the student in the "comments" box, the student sees HTML coding in the text.
• Workaround: If the student submission was made using the "inline" submission box, the instructor can post comments by putting her/his comments in { {double curly brackets } }. The instructor comments appear in red to the student. If the student has submitted a Word document, download the file and make your comments by using "track changes" in Word. Add the edited submission as your feedback.
• Status: Under investigation

Blog

Blog Permissions Default is That Students Can Not Create a New Blog

• Problem: By default, Blogs permissions are set so that students cannot create a new blog.
• Workaround: Click Permissions and under the "create" column, check the box beside Student (and CE Student and Auditor if you have participants with those roles).
• Status: Under investigation

Content Editor

Entity Picker in Content Editor Not Fully Functional

• Problem: There is an option in the Content Editor called the Entity Picker . This option is supposed to allow you to link to live Discussions, Assignments and Tests & Quizzes, but does not function as intended. Our recommendation at the present time is not to use the Entity Picker.
• Workaround: None.
• Status: Under investigation.

Content Editor Not Available in Discussions and Mail Tools

• Problem: The Content Editor is no longer available in the Discussions tool and the Mail tool.
• Workaround: One can only use simple text until this is corrected.
• Status: Under investigation.

Spell Check Not Available in Content Editor

• Problem: If you are using Firefox, the spell-check icon will be grayed out. IE will shows icon but will prompt for a IE plugin.
• Workaround: Compose the content in MS Word and use the spell-checker there. Cut and paste from Word into the Content Editor using the "Paste from Word" icon.
• Status: Under investigation.

Discussions

Can't open Attachments in Discussions

• Problem: If someone adds a file attachment to a Mail or Discussions post, the file will not open if there are spaces in the file name.
• Workaround: Do not attach a document with a space in the file name. Use _ or - in places of spaces.
• Status: Under investigation.

Users Get Email When New Post is Made to Discussions

• Problem: The default setting in Discussions is that users get an email notification every time a post is made to a Discussion topic that the user has posted to in the past. This isn't actually a "bug," as this is the common default on discussion board and blogs on the internet, but in large classes the quantity of emails is problematic.
• Workaround: Go to Discussions and click on Watch at the top of the screen. Change your preference to "Do not send notification."
• Status: Under investigation

==Gradebook--

UFID Column Causing Problems with File Import

• Problem: An update was recently made to the system that adds the UFID column to the file when the Gradebook and Gradebook 2 are downloaded. This was done to provide the UFID in the file for grade submission to Grade-A-Gator. So now, when you download either gradebook, you will see a column containing the UFID. The problem occurs if you try to import that file back into Gradebook. The imported file will convert the UFID to the student name and the import will fail.
• Workaround: Delete the UFID column before importing the file.
• Status: Under investigation.

Gradebook 2

Gradebook Won't Export if Students are Enrolled Who are Not Associated With Roster

• Problem: If you have any students enrolled in your course who are not associated with a roster, for example a CE Student, Student or Auditor that you added manually rather than through the Registrar, Gradebook 2 can not be exported to a .csv or Excel file.
• Workaround: Make the person(s) inactive (Site Info and change the "Active" status to "Inactive" using the drop-down menu beside the person(s) name and click Update at the bottom of the list)and download Gradebook 2. Change the person(s) back to "active" status once the download is complete. If you make the person inactive, his or her postings, grades, submissions, etc., will disappear, but will reappear when the person is made active again. If you have a non-Registrar course where all students are manually enrolled and you need to export to a file, you will need to use Gradebook until this problem with Gradebook 2 is corrected.
• Status: Under investigation.

Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2

• Problem: In Gradebook 2, if you set the "Grade Using:" option to "Percentage," the creation of Gradebook Items (columns) still asks for "points" when it should say "Percentage of total grade."
• Workaround" The tool actually functions the way it should, it is just the terminology that is off. When grading by percentages all columns are worth 100 points. When you are creating a new column, in the field where it asks you to enter the "Points," enter the "Percentage of total grade."
• Status: Under investigation.

Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2

• Problem: In Gradebook 2, if you have set up the gradebook to use points and you have already entered points in columns, if you change it to percentages, you will get erratic data in the columns that already have points in them.
• Workaround: If you have to change from points to percentages in the middle of the semester, use Gradebook rather than Gradebook 2. If you use Gradebook 2, you will have to delete all old points and then enter new points, however Gradebook will allow you to do so without getting rid of old points. Either way, download the gradebook first for safe keeping.
• Status: Under investigation.

Extra Credit Quizzes Do Not Work if Lowest Score(s) Dropped

• Problem: It is possible to assign online quizzes to be extra credit, but if you also place those extra credit quizzes in a category and drop the lowest score(s), the function breaks. It does not drop the lowest score(s) and it does not add the extra credit.
• Workaround: None at this time.
• Status: Under investigation

Mail

Can't Open Attachments in Mail

• Problem: If someone adds a file attachment to a Mail or Discussions post, the file will not open if there are spaces in the file name.
• Workaround: Do not attach a document with a space in the file name. Use _ or - in places of spaces.
• Status: Under investigation

--Rnarasi 15:28, 28 October 2010 (EDT)

Syllabus

Syllabus Redirect Does Not Work Consistently

• Problem: The Syllabus tool offers the option to "redirect" which lets you enter the url of a file in Resources or on the web.
• Workaround: Use "create" option instead of "redirect" option.
• Status: Under investigation.

TurningPoint

TurningPoint Roster Does Not Export to Sakai

• Problem: TurningPoint Roster is not integrating with Sakai.
• Workaround: None needed - Problem resolved
• Status: Resolved with new TurningPoint version 1.1 for Sakai Integration 2.6

--Rnarasi 12:55, 2 November 2010 (EDT)

Test & Quizzes

T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)

• Problem: If you cut and paste from a text document to create the assessment, the word "null" will be inserted into all the feedback boxes. The word "null" does not appear to students if feedback is enabled, so this isn't technically a "bug."
• Workaround: None needed
• Status: Under investigation

"Import" Function in Tests & Quizzes can Corrupt Username

• Problem: In Tests & Quizzes, the "Import" function does not work and can even cause a corrupted username if attempted. The corrupted username could prohibit the user from accessing the Tests & Quizzes tool.
• Workaround: Either create questions one-at-a-time, or cut and paste from a properly formatted text document using the "Create using markup text" option. If you have trouble accessing any aspect of Tests & Quizzes, your username could be corrupted. Contact LSS at (352) 392-4357 option 3, or write learning-support@ufl.edu.
• Status: In the latest update, the Import button was removed to avoid this problem.

Problems Presenting in Question Pools Larger Than 100 Questions

• Problem: Assessments that pull from Question Pools containing more than 100 questions are showing erratic behavior.
• Workaround: Use smaller number of questions per pool and/or sub pools.
• Status: Under investigation.

Audio Recording Questions not Working

• Problem: The "Audio Recording" type question does not work. The Audio Recorder will not begin recording.
• Workaround: The only workaround available at this time is to require students to create an audio file on their computer and upload it to a "File Upload" type question. This is only practical if you know students have audio recording software.
• Status: Errors are due to Java policies – Under investigation

--Rnarasi 12:59, 2 November 2010 (EDT)

Facilitators do not See Published Assessments in T&Q (Rare)

• Problem: Someone with the Facilitator role may not see the list of published assessments in Tests & Quizzes.
• Workaround: Give the user a different role, such as Instructor or Teaching Assistant.
• Status: This problem has been resolved for current users, but there are still some courses created on older versions that display this problem. As new courses are created, this problem should disappear.

Multiple Correct Questions and Partial Credit

• Problem: Multiple Correct Questions by default take away points for wrong answers. There is no option to change this. While its not exactly a "bug," it is something that should be addressed.
• Workaround: If you do not want students to lose points for wrong answers, manually give points for students if they lost points for wrong answers.
• Status: Under investigation

Key Highlights of 1.2.3 Mid Fall Build Implemented 10/24/2010

1. Unpublished icon is now displayed
2. Published/attempted quizzes can be edited and auto re-grade possible for some quizzes (if a quiz uses a question pool the edit has to be made to the question pool question and it did not flow into the quiz however stand-alone questions can be edited and regarded)
3. The confusion caused by adding users with their email ID has been removed, the “Add Participants” only allows one to add users based on their UFID’s or gatorlink usernames
4. Journal tool has been put back
5. Turnitin name restored in Assignment tool