Known Issues

From e-Learning Documentation

Last updated: 3-21-2013

Resolved Known Issues As issues are resolved, they are moved to this area.

Contents 1 General 1.1 Some Users Report Very Slow Response Times in Some Tools 1.2 Video Playback Errors on Mac OS X Using Video Streaming/Storage 1.3 Problems opening large PDFs in IE using Adobe Reader Plugin 1.4 Image Properties Window does not display fully in Site Information Display 1.5 Need Special Instructions to Set up Webdav in Mac OS 1.6 Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare) 2 Assessments 2.1 Assessments not displaying Survey results and Summary of data 3 Chat Room 3.1 Cross-node users can't chat in real time 4 Content Editor 4.1 Content Editor in Lessons Can't Edit Source Code in IE 4.2 Spell Check Not Available in Content Editor 5 Discussions 5.1 Can't Limit Discussions to Groups if Students Have Viewed Them 5.2 Student View Isn't Accurate when Dates Have Been Set if Student View was Used Prior to Setting Dates 6 Gradebook and/or Gradebook 2 6.1 CE Student Role does not appear in All Grades View in Gradebook 6.2 Student List Disappears in Gradebook 2 when Gradebook is incorrectly weighted 6.3 Server 500 Error in Gradebook 2 6.4 Columns "Disappear" if not included in grade in Gradebook 2 6.5 Import from Site Does Not Work with Gradebook 2 6.6 UFID and Section Columns Must be Removed Prior to File Import 6.7 Gradebook Won't Export if Roster is Very Large (1000 students) 6.8 Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2 7 Syllabus 7.1 Publicly Viewable Option Doesn't Work in Syllabus Tool 8 Test & Quizzes 8.1 Timer Issue in Tests & Quizzes 8.2 Scores for Quizzes Delivered to Groups Don't Display in T&Q 8.3 Tests and Quizzes Stuck "In Progress" 8.4 T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document) 8.5 Problems in Question Pools Larger Than 100 Questions 8.6 Audio Recording Questions not Working 8.7 Multiple Correct Questions and Partial Credit 8.8 Tests and Quizzes Export Submissions 9 Site Info 9.1 Automatic Email from Add Participant not working

General

Some Users Report Very Slow Response Times in Some Tools

Vote on this issue in Instructor Feedback

• Problem: Some users report very slow response in some tools in e-Learning. Especially Discussions, Tests & Quizzes, Assignments.
• Workaround: Chrome browser seems to perform better for some of the people experiencing this problem.
• Status: Under investigation

--Jolaine 12:12, 30 January 2013 (EST)

Video Playback Errors on Mac OS X Using Video Streaming/Storage

• Problem: When viewing videos using video streaming/storage (not Mediasite) from video.ufl.edu on Mac OS X. Videos can fail to load or immediately give an end-of-content error.

• Workaround 1: If you have Boot Camp installed, boot to Windows and watch the videos from that OS. Alternately, you can go to a campus computer lab to use a Windows machine or use any other Windows computer that you have access to.

• Workaround 2: Some students have been able to work around the error by installing/reinstalling VLC Media Player.

• Workaround 3: Attempt the following procedure:

1. Download the ASX file by right-clicking (or CTRL-clicking) on the link on your Sakai page.
2. Open the file in Text Editor.
3. Copy the URL within the ASX file.
4. Paste the URL into your web browser's address bar.

Problems opening large PDFs in IE using Adobe Reader Plugin

• Problem: Users have received errors when attempting to open large PDFs using the Adobe Reader Plugin in Internet Explorer.
• Workaround 1: Users can use Firefox or Chrome rather than IE
• Workaround 2: Users can right click on the PDF link and "Save target as"
• Workaround 3: Open Adobe Reader/Acrobat and navigate to Edit > Preferences > Internet. Here, make sure to deselect the option that says "Display PDF in Browser." Click OK to save your changes. Next, open Internet Explorer and navigate to Tools > Manage Add-ons (in newer versions of IE, the Tools menu is a gear icon). Select Adobe Reader and click on the "Disable" button. This will force users to open PDFs in Adobe Reader and not their browser. --Rayne 11:29, 30 October 2012 (EDT)

Image Properties Window does not display fully in Site Information Display

• Problem: When editing the Site Information Display (Home>Options), users can not view the entire image properties window. The options "OK" and "Cancel" are hidden.
• Workaround: After specifying the height and width, press the Enter key. This will insert the image. Alternatively, you can also edit the site information display by navigating to Site Info>Edit Site Information.
• Status: Fixed, with new 1.4.2 build.--Rayne 2:44 , 28 August 2012 (EDT)--

Need Special Instructions to Set up Webdav in Mac OS

• Problem: Mac operating systems do not follow the set-up instructions in the Resources tool.
• Workaround: Use a third party software such as "CyberDuck"
• Status: None

--Jolaine 10:15, 23 January 2013 (EST)

Messages to Gatorlink Email from e-Learning Captured by UF Spam Filter (Rare)

• Problem: There are many places in e-Learning where email notifications can be sent to users from within the system. Some of these emails are captured in the UF spam filter.
• Workaround: Check the "Junk E-Mail" folder in your email account and mark any posts from e-Learning as "not spam."
• Status: Under investigation. October 25, 2010.

Assessments

Assessments not displaying Survey results and Summary of data

• Problem: Tool is not displaying survey results and Statistics for Quizzes under Summary of Data.
• Workaround: Use Qualtrics for surveys, we are investigating on how we can make the Summary of Data available.
• Status: Under investigation

--Narasi 09:10, 15 January 2013 (EST)

Chat Room

Cross-node users can't chat in real time

• Problem: In the Chat Room tool, if two users are logged into e-Learning in different nodes, they can't chat with each other in real time. Messages don't appear until a user refreshes the chat window. If two users are logged into the same node, real-time chat functions properly.
• Workaround: Chat participants must refresh the chat window periodically to view all chat messages.
• Status: Under investigation

--Rayne 21 March 2013 (EST)

Content Editor

Content Editor in Lessons Can't Edit Source Code in IE

• Problem: When using IE browser, the Content Editor presents problems if you try to edit the Source Code. Once the "Source" link is clicked, the editor becomes unusable.
• Workaround: The "Full Screen" option of the Content Editor does not present this problem. If you need to edit the Source code, use Full Screen in IE or a different browser.
• Status: Under investigation --Jolaine 15:42, 28 June 2012 (EDT)

Spell Check Not Available in Content Editor

• Problem: If you are using Firefox, the spell-check icon will be grayed out. IE will shows icon but will prompt for a IE plugin.
• Workaround: Compose the content in MS Word and use the spell-checker there. Cut and paste from Word into the Content Editor using the "Paste from Word" icon.
• Status: After the August 9th planned upgrade (Ariel), when using IE, the spell-checker plug-in will automatically pop up for installation. After that is installed, the spell-checker will work in IE. Still not available in other browsers.--Jolaine 09:28, 29 July 2011 (EDT)

Discussions

Can't Limit Discussions to Groups if Students Have Viewed Them

• Problem: Students may be able to access and participate in groups they do not belong to. This happens if the groups permissions were put into effect after making all topics available to the site participants. User who visited topics prior to the group restrictions will continue to have access to those topics.
• Workaround: Make sure group permissions are set for group topics first prior to releasing these topics to the students.
• Status: Under investigation.

--Pchap 12:08, 20 May 2011 (EDT)

Student View Isn't Accurate when Dates Have Been Set if Student View was Used Prior to Setting Dates

• Problem: In a problem related to the previous Known Issue, if a "user," in this case the Student View" has accessed a Discussion already, setting permissions does not prevent that user from accessing that Discussion in the future. So, if you view the Discussion using "Student View," then you set available dates for the Discussion and then view it with Student View again, it will appear that students can access the Discussion even though they can't.
• Workaround: You may call us at 352.392.4357x3 and ask a staff person to check the view as a real student.
• Status: Under investigation

--Jolaine 09:53, 11 January 2013 (EST)

Gradebook and/or Gradebook 2

CE Student Role does not appear in All Grades View in Gradebook

• Problem: In Gradebook, if an instructor navigates to All Grades > View All Sections/Groups, and the instructor limits the view by a group containing the CE Student role, the CE Students do not appear in the Gradebook.
• Workaround: The workaround for this issue is to View All Sections/Groups to view CE Students in the course, instead of limiting the view to a group containing CE Students. Another workaround is to view the group with CE Students in Gradebook 2. Here, the students will appear with no issues.
• Status: Under investigation --Rayne 30 January 2013 (EDT)

Student List Disappears in Gradebook 2 when Gradebook is incorrectly weighted

• Problem: In Gradebook 2, when an instructor imports the Gradebook tool into a new course, and weighted categories are selected, the student list in Gradebook 2 disappears. The instructor will also see an error message saying, "this gradebook is not correctly weighted."
• Workaround: This issue can be resolved by LSS staff. Please call us at 352.392.4357x3.
• Status: Under investigation. --Rayne 18 December 2012 (EDT)

Server 500 Error in Gradebook 2

• Problem: You receive an internal server 500 error when attempting to make changes in Gradebook 2.
• Workaround: Please call e-Learning Support Services at (352) 392-4357 Option 3 and we can help you fix this issue.
• Status: Under investigation. --Rayne 4:45, 10 October 2012 (EDT)

Columns "Disappear" if not included in grade in Gradebook 2

• Problem: Beginning in Summer A, Gradebook 2 has a new feature that will not allow a column that is "not included in grade" to be added to a category that is included in the grade. If you try to move a column that is not included in the grade into a category that is included in the grade, the column will disappear.
• Workaround: Make sure any column that you want to move into a category has the "include in grade" box checked. If you have experienced the "disappearing" column problem, you can go to the Gradebook tool and the column will be there. If you edit the column in Gradebook to be included in the grade, it will reappear in Gradebook 2.
• Status: Under investigation.

Import from Site Does Not Work with Gradebook 2

• Problem: In the new build applied before Fall 2011 semester, the "Import from Site" option lists Gradebook 2 as a tool that can be imported from a previous semester. This does not work at this time. If you try to import Gradebook 2, you will get an empty Gradebook 2.
• Workaround: As before this new build was applied, import Gradebook only, not Gradebook 2. Follow the directions in the Re-use Content in New Semester tutorial for specific instrutions.
• Status: Under investigation.

UFID and Section Columns Must be Removed Prior to File Import

• Problem: An update was recently made to the system that adds the UFID column and the Section number column to the file when Gradebook and Gradebook 2 are downloaded. This was done to provide the information for grade submission to Grade-A-Gator. The problem occurs if you try to import that file back into Gradebook or Gradebook 2. The imported file will convert the UFID to the student name and the import will fail.
• Workaround: Delete the UFID column and the Section column before importing the file.
• Status: Under investigation.

Gradebook Won't Export if Roster is Very Large (1000 students)

• Problem: If you have a large number of students, neither Gradebook can be exported.
• Workaround: Change display settings to show all students in the Gradebook. Once the Gradebook displays all the students perform the export using the table below as a guide.
• Status: Under investigation.

Browser	Export as CSV		Export as Excel
	Gradebook	Gradebook 2	Gradebook	Gradebook2
Internet Explorer	No	Yes	No	No
Firefox	Yes	Yes	No	Yes
Chrome	Yes	Yes	No	Yes

--Pchap 12:28, 2 February 2011 (EST)

Can't Change from Points to Percentages Once Point Data has Been Entered in Gradebook 2

• Problem: In Gradebook 2, if you have set up the gradebook to use points and you have already entered points in columns, you cannot change it to grade using percentages. If you try, you will get an error message.
• Workaround: If you have to change from points to percentages in the middle of the semester, use Gradebook rather than Gradebook 2. Once you change Gradebook to percentages, the changes will be reflected in Gradebook 2.
• Status: Under investigation.

Syllabus

Publicly Viewable Option Doesn't Work in Syllabus Tool

• Problem: When creating a Syllabus, there is the option to make the syllabus "publicly viewable" which means that you should be able to send a link to the syllabus to people outside the UF system and allow them to see the file. This is not working. Currently, people are still asked to authenticate into the UF system in order to see the file.
• Workaround: Place the syllabus file in the Resources and make it publicly viewable. The URL captured from the Resources (Actions > Edit Details > Web address (URL)) site does work as publicly viewable. If you still want the file to be available for students in the Syllabus tool, use the "redirect" option in the Syllabus tool to point to the file in Resources. If you use "redirect" the Syllabus file needs to be an HTML file.
• Status: Under investigation.

--Jolaine 10:04, 7 March 2011 (EST)

Test & Quizzes

Timer Issue in Tests & Quizzes

• Problem: In Tests & Quizzes, if the test has been assigned a username and password, the timer will begin from the moment they click the name of the test. This doesn't usually pose a problem, but if there is confusion with the username and password, or if the student must then install the Lockdown browser, the timer is running during this time and will use some of the student's time allotted for the test.
• Workaround: In Tests & Quizzes, if you are going to use the Lockdown browser, we encourage you to set up a "demo" quiz that isn't worth any points or provide the link for the LockDown Browser download in the Quiz introduction (LockDown Browser Download Link). This will allow students to download LockDown Browser before their actual quiz, thereby preventing the issue of them losing time in their quiz after clicking "Begin Assessment."
• Status: Under investigation. --Rayne 11:14, 5 October 2012 (EDT)

Scores for Quizzes Delivered to Groups Don't Display in T&Q

• Problem: Instructors cannot view the scores for any quizzes delivered to groups in Tests & Quizzes.
• Workaround: Currently there is no workaround for this issue and no way to view the scores when delivered to groups, but we are hoping to find a resolution soon. We encourage instructors to transition to Assessments in the interim. Directions for doing so can be found here. In Assessments, instructors can set up a quiz with a password to deliver to select groups. If you need assistance with this process, please call us at (352) 392-HELP.
• Status: Under investigation. --Rayne 1 November 2012 (EDT)

Tests and Quizzes Stuck "In Progress"

• Problem: Under certain circumstances, tests can become stuck “In Progress” and never submit. This could happen if the student closed the browser or lost internet connection without hitting submit and never went back to finish. In your list of Published/Inactive tests, if there are any numbers in the “In Progress” column, those tests are stuck. View screen shot Prior to August 10, checking the "Automatic Submission" box submitted most tests stuck in progress after the due date passed. In the updated version, this "Automatic Submission" process is not working.
• Workaround: Currently there is no workaround. Remind students that they must SUBMIT the test and not simply close the browser. Tell them to make sure they see the successful submission message before exiting e-Learning.
• Status: Under investigation. --Jolaine 16:37, 20 September 2011 (EDT)

T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)

• Problem: If you cut and paste from a text document to create the assessment, the word "null" will be inserted into all the feedback boxes. The word "null" does not appear to students if feedback is enabled, so this isn't technically a "bug."
• Workaround: None needed
• Status: Under investigation

Problems in Question Pools Larger Than 100 Questions

• Problem: Assessments that pull from Question Pools containing more than 100 questions are showing erratic behavior.
• Workaround: Use smaller number of questions per pool and/or sub pools.
• Status: Under investigation.

Audio Recording Questions not Working

• Problem: The "Audio Recording" type question does not work. The Audio Recorder will not begin recording.
• Workaround: The only workaround available at this time is to require students to create an audio file on their computer and upload it to a "File Upload" type question. This is only practical if you know students have audio recording software.
• Status: Errors are due to Java policies – Under investigation

--Rnarasi 12:59, 2 November 2010 (EDT)

Multiple Correct Questions and Partial Credit

• Problem: Multiple Correct Questions by default take away points for wrong answers. There is no option to change this. While its not exactly a "bug," it is something that should be addressed.
• Workaround: If you do not want students to lose points for wrong answers, manually give points for students if they lost points for wrong answers.
• Status: Under investigation

Tests and Quizzes Export Submissions

• Problem: Under certain circumstances, test submissions cannot be exported, this is typically seen when we have a large number of submissions (200 or more), when delivered to a select group of individuals, or when random questions are used for delivering the exam.
• Workaround: Currently there is no workaround.
• Status: Under investigation. ----Narasi 11:40, 5 June 2012 (EDT)

Site Info

Automatic Email from Add Participant not working

• Problem: The option to Send an Email, when Adding a Participant to the course site, does not work correctly. The email does not clearly state that the person has been added to a course in e-Learning.
• Workaround: Send a mail message to the user with the Mail tool after adding the user to the course site.
• Status: Under investigation --Carl33p 16:06, 15 March 2012 (EDT)