Known Issues
From e-Learning Documentation
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Status: Cause being researched | Status: Cause being researched | ||
Workaround: Identified – download 'PDF Download' plug-in for firefox - https://addons.mozilla.org/en-US/firefox/addon/636/ to overcome this issue. | Workaround: Identified – download 'PDF Download' plug-in for firefox - https://addons.mozilla.org/en-US/firefox/addon/636/ to overcome this issue. | ||
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| + | ===Webdav in Mac Snow Leopard and Windows 7 Does Not Work=== | ||
| + | Workaround : (Leopard works fine) use Bitkinex for Windows 7 http://www.bitkinex.com/ for Mac Snow Leopard use Goliath http://www.webdav.org/goliath/ may file under resources | ||
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| + | ===Dangling Realm Causes Users 404 Error When Logging In=== | ||
| + | Status: Root cause still being explored | ||
| + | Workaround: users can use https://elearning2.courses.ufl.edu/portal/site/~GLUSERNAME Issue can be reported to HD/LSS staff and can be fixed manually but may take time | ||
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| + | ===Dangling Realm Causes Login Errors=== | ||
| + | Status: being researched | ||
| + | Workaround: Do not delete any course or project site that has users or design that you plan to use for a regular course. Not sure if we need to talk about this or otherwise? | ||
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| + | ===Missing Unpublished Site Icon=== | ||
| + | Status: Cause identified fix being researched | ||
| + | Workaround: Go to my workspace< Worksite< look at the status here for all sites that are published or unpublished to determine if they are published or otherwise. | ||
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| + | ===User Sees Different My workspace Than Majority=== | ||
| + | Workaround: Issue can be reported to HD/LSS staff and can be fixed manually but may take time | ||
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| + | ===Roster Not Loaded=== | ||
| + | Workaround: Contact LSS staff to be assisted with adding roster to the course that is missing the enrollment | ||
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| + | ===Syllabus Redirect Does Not Work Consistently=== | ||
| + | Workaround: Link to a Syllabus document or use inbuilt syllabus creator do not use multiple files and redirects in Syllabus tool | ||
==Mail== | ==Mail== | ||
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Status: Problem reported to developers | Status: Problem reported to developers | ||
Workaround: Use a dash(-) or underscore(_) instead of spaces in file name | Workaround: Use a dash(-) or underscore(_) instead of spaces in file name | ||
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| + | ===Users Get Mails When New Posts Are Made to Discussions=== | ||
| + | Status: Making arrangements with developers on changing the default to not send messages | ||
| + | Workaround: Go to Discussions < Watch < do not send notification | ||
==TurningPoint== | ==TurningPoint== | ||
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Status: Fix soon to be tested and promoted to production, DO NOT use 'remove' this will reset all submissions. | Status: Fix soon to be tested and promoted to production, DO NOT use 'remove' this will reset all submissions. | ||
| - | === | + | ===T&Q Inputs Null in Feedback When Using Markup Text=== |
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Workaround: Use firefox plugin https://addons.mozilla.org/en-US/firefox/tag/replace - PS: additional testing to be done to make sure we are comfortable with this. | Workaround: Use firefox plugin https://addons.mozilla.org/en-US/firefox/tag/replace - PS: additional testing to be done to make sure we are comfortable with this. | ||
| - | Update | + | Update: Oct 5th – Does not show in feedback as null when Question/Selection level feedback is enabled |
| - | === | + | ===Import in T&Q Does Not Work and Can Corrupt Username=== |
| - | Issue being looked into in the community and to be included in future upgrades. | + | Status: Issue being looked into in the community and to be included in future upgrades. |
| - | Workaround: Use the Markup text option to create quiz. If users get an error when attempting to create question pool or access a question pool please report user to LSS staff a manual process has been identified but will take some time to be implemented, | + | Workaround: Use the Markup text option to create quiz. If users get an error when attempting to create question pool or access a question pool please report user to LSS staff a manual process has been identified but will take some time to be implemented, |
| - | === | + | ==Assignments== |
| - | + | ===Turnitin Report Not Generated=== | |
| - | + | Status: Works only for word docs currently. Being tested for duplication and analyzing characteristics of user submissions | |
| - | = | + | Workaround: ask user who did not get a report generated to resubmit their paper |
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| + | <!-- | ||
===Issue: Journal tool missing – issues reported fix identified=== | ===Issue: Journal tool missing – issues reported fix identified=== | ||
Revision as of 18:41, 13 October 2010
General
PDF Downloads in Firefox and Chrome
Status: Cause being researched Workaround: Identified – download 'PDF Download' plug-in for firefox - https://addons.mozilla.org/en-US/firefox/addon/636/ to overcome this issue.
Webdav in Mac Snow Leopard and Windows 7 Does Not Work
Workaround : (Leopard works fine) use Bitkinex for Windows 7 http://www.bitkinex.com/ for Mac Snow Leopard use Goliath http://www.webdav.org/goliath/ may file under resources
Dangling Realm Causes Users 404 Error When Logging In
Status: Root cause still being explored Workaround: users can use https://elearning2.courses.ufl.edu/portal/site/~GLUSERNAME Issue can be reported to HD/LSS staff and can be fixed manually but may take time
Dangling Realm Causes Login Errors
Status: being researched Workaround: Do not delete any course or project site that has users or design that you plan to use for a regular course. Not sure if we need to talk about this or otherwise?
Missing Unpublished Site Icon
Status: Cause identified fix being researched Workaround: Go to my workspace< Worksite< look at the status here for all sites that are published or unpublished to determine if they are published or otherwise.
User Sees Different My workspace Than Majority
Workaround: Issue can be reported to HD/LSS staff and can be fixed manually but may take time
Roster Not Loaded
Workaround: Contact LSS staff to be assisted with adding roster to the course that is missing the enrollment
Syllabus Redirect Does Not Work Consistently
Workaround: Link to a Syllabus document or use inbuilt syllabus creator do not use multiple files and redirects in Syllabus tool
Space in File Name Attachments
Status: Problem reported to developers Workaround: Identified – use – or _ instead of spaces
CC from Sakai Land in Spam Folder
Status: Being tested for additional details and develop instructions on how to white list mail.
Discussions
Space in File Name Attachments
Status: Problem reported to developers Workaround: Use a dash(-) or underscore(_) instead of spaces in file name
Users Get Mails When New Posts Are Made to Discussions
Status: Making arrangements with developers on changing the default to not send messages Workaround: Go to Discussions < Watch < do not send notification
TurningPoint
TurningPoint roster export in IE
Status: Being researched to see if an IE setting can be tweaked to prevent truncating file names and extensions. Update: http://support.microsoft.com/kb/316431 issue reported to vendor as per Mark’s request Workaround: Use Firefox
TurningPoint Import Problems
Workaround: Use the .csv file generated by TurningPoint from 'session reports' tab in Powerpoint, TurningPoint, and import the session file into Sakai. This is the only workaround as this is a vendor provided code.
Test & Quizzes
T&Q Edit Published and Attempted Quiz
Status: Fix soon to be tested and promoted to production, DO NOT use 'remove' this will reset all submissions.
T&Q Inputs Null in Feedback When Using Markup Text
Workaround: Use firefox plugin https://addons.mozilla.org/en-US/firefox/tag/replace - PS: additional testing to be done to make sure we are comfortable with this. Update: Oct 5th – Does not show in feedback as null when Question/Selection level feedback is enabled
Import in T&Q Does Not Work and Can Corrupt Username
Status: Issue being looked into in the community and to be included in future upgrades. Workaround: Use the Markup text option to create quiz. If users get an error when attempting to create question pool or access a question pool please report user to LSS staff a manual process has been identified but will take some time to be implemented,
Assignments
Turnitin Report Not Generated
Status: Works only for word docs currently. Being tested for duplication and analyzing characteristics of user submissions Workaround: ask user who did not get a report generated to resubmit their paper
