Known Issues Canvas

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== Conferences ==
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==Inbox==
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==== Students Cannot End BigBlueButton Sessions ====
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*''System'': Canvas
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*''Problem:'' In Conferences (BigBlueButton), conferences cannot be ended by Students. 
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*''Workaround:'' Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
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*''Status:'' Under investigation by Canvas engineers. [#612499]
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--[[User:d.m|Dalyns]] 12:38, 17 June 2014 (EDT)
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== Grades ==
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===Sporadic appearance of emails without recipient list, cannot reply===  
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==== Upload Scores Hangs In Large Courses ====
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*''System:'' Canvas
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*''System'': Canvas
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*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the top.  Those messages cannot be replied to. An error message is generated.
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*''Problem:'' In Grades, when utilizing 'Upload Scores' within large courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank.  This appears to be the case in all popular browsers.
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*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
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*''Workaround:'' Manually remove "gradebook_upload" from the URL to enter back into the course.  '''Note:''' Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
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*''Status:'' Shelved
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*''Status:'' Under investigation.
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--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT) <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
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--[[User:jacs|Jen]] 15:39, 23 April 2014 (EDT)
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==Groups==
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===People with a large number of enrollments cannot use the More Courses option===  
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====Cannot drag students into groups to add them====
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*''System:'' Canvas
*''System:'' Canvas
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*''Problem:'' If there are lots of groups in a Group Set, the students can't be added to the ones lower down the list by the drag-and-drop method.  Can only drag so far down the list and then it's like you "hit a block" and can't drag any further down.
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*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
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*'Workaround:'' Beside the student's name, click the + sign.  The list of groups will appear.  Click the group to which you want to add the student.
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*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
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*''Status:'' Instructure is aware of the problem and is working on a fix.
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*''Status:'' Shelved
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--[[User:Jolaine|Jolaine]] 15:34, 29 August 2014 (EDT)
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--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT) <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
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== Inbox ==
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== Dashboard ==
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==== Unread Messages Number Increases But There Are No Messages ====
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=== To-Do List ===
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====To-Do List Not Displaying All Items To Be Graded====
*''System'': Canvas
*''System'': Canvas
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*''Problem:'' In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read. [#607856]
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*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
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*''Status:'' '''<font color="green">RESOLVED!</font>''' Canvas engineers have fixed this issue and the update has been applied to Canvas. Please let us know if you are still experiencing this issue.  Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu.  Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
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*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
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--[[User:jacs|Jen]] 08:25, 30 June 2014 (EDT)
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*''Status:'' Shelved
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--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
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== Pages ==
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== Assignments ==
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==== Draft State Distorts CSS ====
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===Differentiated Assignments===
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=== Speedgrader ===
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====Differentiated assignment due dates====
*''System'': Canvas
*''System'': Canvas
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*''Problem:'' When changing between draft state and turning off draft state it changes the look in pages.
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*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
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*''Workaround:'' Keep Draft State off until this is resolved.
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*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
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*''Status:'' Under investigation by Canvas engineers. [#611150]
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*''Status:'' Shelved <font color="white">, 00415745 myIT: 10084264 </font>
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--[[User:jacs|Jen]] 13:25, 13 June 2014 (EDT)
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==== Speedgrader Times out  ====
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<ul><li><i>System</i>: Canvas
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</li><li><i>Problem:</i> In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.” 
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</li><li><i>Workaround:</i> Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook.  This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly. 
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</li><li><i>Status: Currently being tested in Beta may be release within the next two or three updates D.M 4/4/16</i>
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</li></ul>
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<p>--&lt;a href="User:Stocks"&gt;Stephanie&lt;/a&gt; 09:00, 10 October 2015 (EDT)  <font color="white">Canvas 01098682</font>
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==== Some students can't see annotations in Croc-o-doc when the assignment is given to groups  ====
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<ul><li><i>System</i>: Canvas
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</li><li><i>Problem:</i> If an assignment is given to groups, some students are not able to see the teacher's annotations in Croc-o-doc.
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</li><li><i>Workaround:</i>The instructor can download the annotated document and attach it to the assignment to return to the student.
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</li><li><i>Status:</i> [https://lss.at.ufl.edu/help/Canvas_Updates#Crocodoc_Annotations_and_Group_Assignments | Resolved by Update 04/23/2016]
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</li></ul>
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--[[User:Jolaine|Jolaine]] 11:11, 19 February 2016 (EST)<font color="white">Canvas 1297715, MyIT 10323912 10357424 10340752</font>
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== Course ==
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===Settings===
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==Conferences==
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===Conferences with lengthy descriptions broken in Chrome browser===
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*''System:'' Canvas
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*''Problem:'' If a conference is created with a lengthy description, the "start" button disappears preventing anyone from joining the conference  The edit option is also gone so that the instructor cannot remove the description.
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*''Workaround:'' Keep the descriptions short (a few words) or don't use one at all.  If you already have the problem, use FF browser to edit the description.
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*''Status:'' Shelved - Instructure has deemed that the workaround should be used.
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--[[User:Jolaine|Jolaine]] 11:38, 10 February 2016 (EST)-- <font color="white">MyIT ticket 10309674, Canvas ticket 01233919</font>
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==Files==
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===Preview Of Large PDF and PPSX Not Displaying===
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*''System:'' Canvas
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*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
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*''Workaround:'' Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.
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*''Status:'' Shelved by Instructure
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--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143; 00397556</font>
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==Global Navigation==
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===Settings===
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====Notifications====
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== Grades ==
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<font color="white">===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen===
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''System'': Canvas
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''Problem:'' If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE:  Students view of their grades is not affected.
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''Workaround:'' Clear cache and cookies in your browser to reset the gradebook to it's correct view
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''Status:'' Under investigation by Canvas Engineers.
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User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787;  01168267 </font>
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==People==
==Quizzes==
==Quizzes==
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====Reports That Quiz Answers Modified====
 
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*''System'': Canvas
 
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*''Problem:'' We've received some reports that quiz answers differ from those answers that were purportedly submitted.  Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
 
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*''Status:'' Currently under investigation. [#628686, #644626, #644255]
 
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--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
 
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====Manipulation of Quiz Answer Radio Button Upon Review====
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====Quiz Index Page Round up Total Number of Points====
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*''System'': Canvas
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*''System:'' Canvas
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*''Problem:'' When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer".  If a user clicks on the text of another answer, the radio button is changed.  A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer.  This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
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*''Problem:'' If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
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*''Workaround:'' If you need assistance in identifying suspected cases please contact us at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu.
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*''Workaround:'' No workaround at this time.  
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*''Status:'' Currently awaiting a code fix by Instructure. [#628686]
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*''Status:'' Shelved
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--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
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--[[User:Anchalee|Anchalee]] 14:45, 16 March 2016 (EST) <font color="white">; Canvas ticket 01283838, MyIT ticket 10346274</font>
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====Subscript and Superscript too small in default font size====
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====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
*''System'': Canvas
*''System'': Canvas
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*''Problem:'' When creating questions, and using Subscript or Superscript, the number is too small to be readable on many computer screens without zooming in.
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*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
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*''Workaround:'' Increase the font size if you are using sub or superscript, even if it looks ok on your monitor.
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*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
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*''Status:'' A feature request has been submitted to Canvas. You can vote here: https://help.instructure.com/entries/45684970-Default-font-size-is-larger-in-question-body
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*''Status:'' Shelved:Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers
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--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) last update
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January 29, 2016 <font color="white">753134; 00403152</font>
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== Settings ==
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====Special Characters in Fill in the Blank Questions====
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==== Page Error When Attempting to Reset Course Content ====
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*''System:'' Canvas
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*''System'': Canvas
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*''Problem:'' In Fill in the Blank questions, if there are any special characters (%$', etc) AND the answer is more than one word (Newton's Law), the student's answer will be marked incorrect, even if it matches exactly the correct answer given by the instructor.
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*''Problem:'' This error will occur for courses that have had an LTI tool added and then launched within the course after June 14. Trying to reset course content after that has been done will not be completed, and you will instead receive the Page Error message.
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*''Workaround:'' If your answer requires special characters, use the "Multiple Blank" Fill in the Blank type questions.  So the example of Newton's Law would display as two separate blanks "Newton's" and "Law" instead of one blank with "Newton's Law."
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*''Workaround:'' Unfortunately, there are no good workarounds for this in the meantime; courses will have to be re-created at the account level, either manually or via SIS Import. Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu for assistance.
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*''Status:'' Shelved
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*''Status:'' Under investigation by Canvas engineers. [#612056]
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--[[User:Jolaine|Jolaine]] 09:55, 2 March 2016 (EST) <font color="white">; Canvas ticket 01261520, MyIT ticket 10331409</font>
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--[[User:d.m|Dalyns]] 13:24, 19 June 2014 (EDT)
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====Disappearing Students in "Assign to" Section of Practice Quizzes====
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*''System:'' Canvas
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*''Problem:'' In practice quizzes, students in the "Assign to" field may disappear (if the instructor is assigning to individual students) resulting in practice quizzes assigned to no one. Usually the students will disappear about five minutes after saving the settings of the practice quiz.
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*''Workaround:'' The first workaround is to assign the practice quiz to everyone within the course. The second workaround is to change the quiz type to a "Graded Quiz" and then assign the quiz to the students taking the quiz.
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*''Status:'' Shelved
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--[[User:Steph|Steph]] 15:39, 24 March 2016 (EDT)-- <font color="white">; Canvas ticket 01292401, MyIT ticket 10352425</font>
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==Mobile App==

Latest revision as of 13:18, 19 April 2016

Contents

Inbox

Sporadic appearance of emails without recipient list, cannot reply

--Jolaine 16:04, 13 October 2015 (EDT) Canvas: 01091960 MyIT: 10229500

People with a large number of enrollments cannot use the More Courses option

--Daniel 14:26, 5 October 2015 (EDT) Canvas: 01011878 MyIT: 10193230

Dashboard

To-Do List

To-Do List Not Displaying All Items To Be Graded

--Jen 18:32, 28 June 2015 (EDT) Canvas: 00865228; MyIT: 10145466

Assignments

Differentiated Assignments

Speedgrader

Differentiated assignment due dates

Speedgrader Times out

--<a href="User:Stocks">Stephanie</a> 09:00, 10 October 2015 (EDT) Canvas 01098682

Some students can't see annotations in Croc-o-doc when the assignment is given to groups

--Jolaine 11:11, 19 February 2016 (EST)Canvas 1297715, MyIT 10323912 10357424 10340752

Course

Settings

Conferences

Conferences with lengthy descriptions broken in Chrome browser

--Jolaine 11:38, 10 February 2016 (EST)-- MyIT ticket 10309674, Canvas ticket 01233919

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation

Settings

Notifications

Grades

===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen=== System: Canvas Problem: If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE: Students view of their grades is not affected. Workaround: Clear cache and cookies in your browser to reset the gradebook to it's correct view Status: Under investigation by Canvas Engineers. User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267

People

Quizzes

Quiz Index Page Round up Total Number of Points

--Anchalee 14:45, 16 March 2016 (EST) ; Canvas ticket 01283838, MyIT ticket 10346274

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) last update January 29, 2016 753134; 00403152

Special Characters in Fill in the Blank Questions

--Jolaine 09:55, 2 March 2016 (EST) ; Canvas ticket 01261520, MyIT ticket 10331409

Disappearing Students in "Assign to" Section of Practice Quizzes

--Steph 15:39, 24 March 2016 (EDT)-- ; Canvas ticket 01292401, MyIT ticket 10352425

==Mobile App==

Retrieved from "https://lss.at.ufl.edu/help/Known_Issues_Canvas"
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