Known Issues Canvas

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== Conferences ==
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==Inbox==
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==== Students Cannot End BigBlueButton Sessions ====
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*''System'': Canvas
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*''Problem:'' In Conferences (BigBlueButton), conferences cannot be ended by Students. 
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*''Workaround:'' Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
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*''Status:'' Under investigation by Canvas engineers.
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--[[User:d.m|Dalyns]] 12:38, 17 June 2014 (EDT)
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==Discussions==
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===Sporadic appearance of emails without recipient list, cannot reply===  
*''System:'' Canvas
*''System:'' Canvas
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*''Problem:'' By default, students can edit and delete their own Discussion posts.  Instructors have the ability to turn off this ability to going to 'Settings' and unchecking the boxes beside these featuresBUT, this does not affect Discussions that are given to groups. Students have full authority within their groups and it is not possible to take away their ability to edit and delete their own posts.
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*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the topThose messages cannot be replied to. An error message is generated.
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*''Workaround:'' None
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*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
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*''Status:'' Canvas recognizes this as an issue and is looking for a way to resolve.
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*''Status:'' Shelved
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--[[User:Jolaine|Jolaine]] 13:38, 1 October 2014 (EDT)
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--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT) <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
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== Grades ==
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===People with a large number of enrollments cannot use the More Courses option===  
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==== Upload Scores Hangs In Large Courses ====
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*''System:'' Canvas
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*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
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*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
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*''Status:'' Shelved
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--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT)  <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
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== Dashboard ==
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=== To-Do List ===
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====To-Do List Not Displaying All Items To Be Graded====
*''System'': Canvas
*''System'': Canvas
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*''Problem:'' In Grades, when utilizing 'Upload Scores' within large courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank.  This appears to be the case in all popular browsers.
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*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
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*''Workaround:'' Manually remove "gradebook_upload" from the URL to enter back into the course.  '''Note:''' Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
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*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
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*''Status:'' Under investigation.
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*''Status:'' Shelved
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--[[User:jacs|Jen]] 15:39, 23 April 2014 (EDT)
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--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
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==Global Navigation==
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== Assignments ==
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===Scroll Bars===
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===Differentiated Assignments===
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=== Speedgrader ===
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====Differentiated assignment due dates====
*''System'': Canvas
*''System'': Canvas
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*''Problem'': Scrollbars are not functional in a few views, in the "to" list in Mail for one example.
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*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
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*''Workaround'': The only way to scroll is to use the scroll wheel on the mouse
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*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
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*''Status'': Reported to Canvas
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*''Status:'' Shelved <font color="white">, 00415745 myIT: 10084264 </font>
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--[[User:Jolaine|Jolaine]] 12:45, 19 September 2014 (EDT)
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==== Speedgrader Times out  ====
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<ul><li><i>System</i>: Canvas
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</li><li><i>Problem:</i> In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.” 
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</li><li><i>Workaround:</i> Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook.  This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly. 
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</li><li><i>Status: Currently being tested in Beta may be release within the next two or three updates D.M 4/4/16</i>
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</li></ul>
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<p>--&lt;a href="User:Stocks"&gt;Stephanie&lt;/a&gt; 09:00, 10 October 2015 (EDT)  <font color="white">Canvas 01098682</font>
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==== Some students can't see annotations in Croc-o-doc when the assignment is given to groups  ====
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<ul><li><i>System</i>: Canvas
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</li><li><i>Problem:</i> If an assignment is given to groups, some students are not able to see the teacher's annotations in Croc-o-doc.
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</li><li><i>Workaround:</i>The instructor can download the annotated document and attach it to the assignment to return to the student.
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</li><li><i>Status:</i> [https://lss.at.ufl.edu/help/Canvas_Updates#Crocodoc_Annotations_and_Group_Assignments | Resolved by Update 04/23/2016]
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</li></ul>
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--[[User:Jolaine|Jolaine]] 11:11, 19 February 2016 (EST)<font color="white">Canvas 1297715, MyIT 10323912 10357424 10340752</font>
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== Course ==
===Settings===
===Settings===
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====Notifications====
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==Conferences==
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=====Notifications Not Being Sent to E-mail=====
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*''System'': Canvas
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*''Problem'': Users Not Receiving Timely Notifications After Notifications Settings Modification
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*''Status'': We have recently received information that it may take as much as one week (even days) for a change in Notifications Frequency to take place.  Thus, if today you were to change your Notifications Frequency from ''Weekly'' to ''ASAP'', the change would not take effect until sometime early next week.  We are investigating this issue and will provide additional detail as we get more information.
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--[[User:jacs|Jen]] 09:38, 3 September 2014 (EDT)
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==Groups==
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===Conferences with lengthy descriptions broken in Chrome browser===
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====Cannot drag students into groups to add them====
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*''System:'' Canvas
*''System:'' Canvas
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*''Problem:'' If there are lots of groups in a Group Set, the students can't be added to the ones lower down the list by the drag-and-drop method. Can only drag so far down the list and then it's like you "hit a block" and can't drag any further down.
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*''Problem:'' If a conference is created with a lengthy description, the "start" button disappears preventing anyone from joining the conference The edit option is also gone so that the instructor cannot remove the description.  
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*'Workaround:'' Beside the student's name, click the + signThe list of groups will appear.  Click the group to which you want to add the student.
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*''Workaround:'' Keep the descriptions short (a few words) or don't use one at allIf you already have the problem, use FF browser to edit the description.  
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*''Status:'' Instructure is aware of the problem and is working on a fix.
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*''Status:'' Shelved - Instructure has deemed that the workaround should be used.
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--[[User:Jolaine|Jolaine]] 15:34, 29 August 2014 (EDT)
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--[[User:Jolaine|Jolaine]] 11:38, 10 February 2016 (EST)-- <font color="white">MyIT ticket 10309674, Canvas ticket 01233919</font>
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==Files==
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===Preview Of Large PDF and PPSX Not Displaying===
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*''System:'' Canvas
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*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
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*''Workaround:'' Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.
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*''Status:'' Shelved by Instructure
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--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143; 00397556</font>
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==Global Navigation==
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===Settings===
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====Notifications====
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== Grades ==
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<font color="white">===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen===
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''System'': Canvas
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''Problem:'' If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE:  Students view of their grades is not affected.
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''Workaround:'' Clear cache and cookies in your browser to reset the gradebook to it's correct view
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''Status:'' Under investigation by Canvas Engineers.
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User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787;  01168267 </font>
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==People==
==Quizzes==
==Quizzes==
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====Reports That Quiz Answers Modified====
 
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*''System'': Canvas
 
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*''Problem:'' We've received some reports that quiz answers differ from those answers that were purportedly submitted.  Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
 
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*''Status:'' Currently under investigation.
 
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--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
 
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====Manipulation of Quiz Answer Radio Button Upon Review====
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====Quiz Index Page Round up Total Number of Points====
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*''System'': Canvas
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*''System:'' Canvas
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*''Problem:'' When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer".  If a user clicks on the text of another answer, the radio button is changed.  A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer.  This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
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*''Problem:'' If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
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*''Workaround:'' If you need assistance in identifying suspected cases please contact us at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu.
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*''Workaround:'' No workaround at this time.  
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*''Status:'' Under investigation by Canvas engineers.
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*''Status:'' Shelved
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--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
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--[[User:Anchalee|Anchalee]] 14:45, 16 March 2016 (EST) <font color="white">; Canvas ticket 01283838, MyIT ticket 10346274</font>
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==Roles==
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====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
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====Designer Role is Unable to View Unpublished Content====
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*''System'': Canvas
*''System'': Canvas
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*''Problem:'' We've verified that folks in the Designer role are currently unable to view Unpublished course content. This is in direct relation to Canvas' work on permissions.
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*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
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*''Workaround:'' We suggest these folks use the Facilitator role.  Canvas has suggested "For now, the only workaround is for designers or whoever may be setting up the course to immediately publish any assignments they are working on, as this will make them available for further updates."
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*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
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*''Status:'' Under investigation by Canvas engineers.
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*''Status:'' Shelved:Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers
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--[[User:jacs|Jen]] 13:25, 26 August 2014 (EDT)
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--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) last update
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January 29, 2016 <font color="white">753134; 00403152</font>
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====Special Characters in Fill in the Blank Questions====
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*''System:'' Canvas
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*''Problem:'' In Fill in the Blank questions, if there are any special characters (%$', etc) AND the answer is more than one word (Newton's Law), the student's answer will be marked incorrect, even if it matches exactly the correct answer given by the instructor.
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*''Workaround:'' If your answer requires special characters, use the "Multiple Blank" Fill in the Blank type questionsSo the example of Newton's Law would display as two separate blanks "Newton's" and "Law" instead of one blank with "Newton's Law."
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*''Status:'' Shelved
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--[[User:Jolaine|Jolaine]] 09:55, 2 March 2016 (EST) <font color="white">; Canvas ticket 01261520, MyIT ticket 10331409</font>
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====Disappearing Students in "Assign to" Section of Practice Quizzes====
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*''System:'' Canvas
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*''Problem:'' In practice quizzes, students in the "Assign to" field may disappear (if the instructor is assigning to individual students) resulting in practice quizzes assigned to no one. Usually the students will disappear about five minutes after saving the settings of the practice quiz.
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*''Workaround:'' The first workaround is to assign the practice quiz to everyone within the course. The second workaround is to change the quiz type to a "Graded Quiz" and then assign the quiz to the students taking the quiz.
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*''Status:'' Shelved
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--[[User:Steph|Steph]] 15:39, 24 March 2016 (EDT)-- <font color="white">; Canvas ticket 01292401, MyIT ticket 10352425</font>
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==Mobile App==

Latest revision as of 13:18, 19 April 2016

Contents

Inbox

Sporadic appearance of emails without recipient list, cannot reply

--Jolaine 16:04, 13 October 2015 (EDT) Canvas: 01091960 MyIT: 10229500

People with a large number of enrollments cannot use the More Courses option

--Daniel 14:26, 5 October 2015 (EDT) Canvas: 01011878 MyIT: 10193230

Dashboard

To-Do List

To-Do List Not Displaying All Items To Be Graded

--Jen 18:32, 28 June 2015 (EDT) Canvas: 00865228; MyIT: 10145466

Assignments

Differentiated Assignments

Speedgrader

Differentiated assignment due dates

Speedgrader Times out

--<a href="User:Stocks">Stephanie</a> 09:00, 10 October 2015 (EDT) Canvas 01098682

Some students can't see annotations in Croc-o-doc when the assignment is given to groups

--Jolaine 11:11, 19 February 2016 (EST)Canvas 1297715, MyIT 10323912 10357424 10340752

Course

Settings

Conferences

Conferences with lengthy descriptions broken in Chrome browser

--Jolaine 11:38, 10 February 2016 (EST)-- MyIT ticket 10309674, Canvas ticket 01233919

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation

Settings

Notifications

Grades

===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen=== System: Canvas Problem: If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE: Students view of their grades is not affected. Workaround: Clear cache and cookies in your browser to reset the gradebook to it's correct view Status: Under investigation by Canvas Engineers. User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267

People

Quizzes

Quiz Index Page Round up Total Number of Points

--Anchalee 14:45, 16 March 2016 (EST) ; Canvas ticket 01283838, MyIT ticket 10346274

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) last update January 29, 2016 753134; 00403152

Special Characters in Fill in the Blank Questions

--Jolaine 09:55, 2 March 2016 (EST) ; Canvas ticket 01261520, MyIT ticket 10331409

Disappearing Students in "Assign to" Section of Practice Quizzes

--Steph 15:39, 24 March 2016 (EDT)-- ; Canvas ticket 01292401, MyIT ticket 10352425

==Mobile App==

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