Known Issues Canvas

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== Conferences ==
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==Inbox==
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==== Students Cannot End BigBlueButton Sessions ====
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*''System'': Canvas
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*''Problem:'' In Conferences (BigBlueButton), conferences cannot be ended by Students. 
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*''Workaround:'' Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
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*''Status:'' Under investigation by Canvas engineers.
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--[[User:d.m|Dalyns]] 12:38, 17 June 2014 (EDT)
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==== Unable To Delete Group Conferences ====
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===Sporadic appearance of emails without recipient list, cannot reply===  
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*''System'': Canvas
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*''Problem:'' We've received some reports that Instructors are unable to delete older group conference recordings. Upon clicking on 'Delete' next to the gear icon, the meeting is removed, but every time the page is refreshed, that meeting will come back in tact. 
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*''Workaround:'' None available at this time.
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 13:24, 19 June 2014 (EDT) <font color="white">#615067</font>
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==Discussions==
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====Edit and Deleting Discussion Posts====
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*''System:'' Canvas
*''System:'' Canvas
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*''Problem:'' By default, students can edit and delete their own Discussion posts.  Instructors have the ability to turn off this ability to going to 'Settings' and unchecking the boxes beside these featuresBUT, this does not affect Discussions that are given to groups. Students have full authority within their groups and it is not possible to take away their ability to edit and delete their own posts.
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*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the topThose messages cannot be replied to. An error message is generated.
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*''Workaround:'' None
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*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
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*''Status:'' Under investigation by Canvas Engineers
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*''Status:'' Shelved
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--[[User:Jolaine|Jolaine]] 13:38, 1 October 2014 (EDT)  
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--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT) <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
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====Student Group Discussion Posts/Replies Are Posted Outside Group====
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===People with a large number of enrollments cannot use the More Courses option===  
*''System:'' Canvas
*''System:'' Canvas
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*''Problem:'' If a Student replies or posts to a group discussion from their mobile app, it will post to the main discussion instead of the group discussion.  
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*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
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*''Workaround:'' Posting to a group discussion should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
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*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
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*''Status:'' Under investigation by Canvas Engineers
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*''Status:'' Shelved
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--[[User:jacs|Jen]] 07:16, 14 October 2014 (EDT)  <font color="white">811670</font>
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--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT)  <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
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== Grades ==
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== Dashboard ==
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==== Upload Scores Hangs In Large Courses ====
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=== To-Do List ===
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====To-Do List Not Displaying All Items To Be Graded====
*''System'': Canvas
*''System'': Canvas
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*''Problem:'' In Grades, when utilizing 'Upload Scores' within large courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank.  This appears to be the case in all popular browsers.
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*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
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*''Workaround:'' Manually remove "gradebook_upload" from the URL to enter back into the course.  '''Note:''' Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
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*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
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*''Status:'' Under investigation.
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*''Status:'' Shelved
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--[[User:jacs|Jen]] 15:39, 23 April 2014 (EDT)
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--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
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== Assignments ==
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===Differentiated Assignments===
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=== Speedgrader ===
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==Global Navigation==
 
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===Scroll Bars===
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====Differentiated assignment due dates====
*''System'': Canvas
*''System'': Canvas
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*''Problem'': Scrollbars are not functional in a few views, in the "to" list in Mail for one example.
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*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
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*''Workaround'': The only way to scroll is to use the scroll wheel on the mouse
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*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
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*''Status'': Reported to Canvas
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*''Status:'' Shelved <font color="white">, 00415745 myIT: 10084264 </font>
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--[[User:Jolaine|Jolaine]] 12:45, 19 September 2014 (EDT)
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==== Speedgrader Times out  ====
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<ul><li><i>System</i>: Canvas
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</li><li><i>Problem:</i> In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.” 
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</li><li><i>Workaround:</i> Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook.  This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly. 
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</li><li><i>Status: Currently being tested in Beta may be release within the next two or three updates D.M 4/4/16</i>
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</li></ul>
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<p>--&lt;a href="User:Stocks"&gt;Stephanie&lt;/a&gt; 09:00, 10 October 2015 (EDT)  <font color="white">Canvas 01098682</font>
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==== Some students can't see annotations in Croc-o-doc when the assignment is given to groups  ====
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<ul><li><i>System</i>: Canvas
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</li><li><i>Problem:</i> If an assignment is given to groups, some students are not able to see the teacher's annotations in Croc-o-doc.
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</li><li><i>Workaround:</i>The instructor can download the annotated document and attach it to the assignment to return to the student.
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</li><li><i>Status:</i> [https://lss.at.ufl.edu/help/Canvas_Updates#Crocodoc_Annotations_and_Group_Assignments | Resolved by Update 04/23/2016]
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</li></ul>
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--[[User:Jolaine|Jolaine]] 11:11, 19 February 2016 (EST)<font color="white">Canvas 1297715, MyIT 10323912 10357424 10340752</font>
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== Course ==
===Settings===
===Settings===
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====Notifications====
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==Conferences==
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=====Notifications Not Being Sent to E-mail=====
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*''System'': Canvas
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*''Problem'': Users Not Receiving Timely Notifications After Notifications Settings Modification
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*''Status'': We have recently received information that it may take as much as one week (even days) for a change in Notifications Frequency to take place.  Thus, if today you were to change your Notifications Frequency from ''Weekly'' to ''ASAP'', the change would not take effect until sometime early next week.  We are investigating this issue and will provide additional detail as we get more information.
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--[[User:jacs|Jen]] 09:38, 3 September 2014 (EDT)
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=====View This Message In Conversations Link Not Working=====
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*''System'': Canvas
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*''Problem'': Within an e-mailed notification, when a user clicks on the "View this message in Conversations" link, the user is taken into Conversations but no conversation is selected.  The links for going to the specific message in the inbox currently do not function as intended.
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*''Workaround'': View conversations from within the Inbox.
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*''Status'': Under investigation by Canvas Engineers
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--[[User:jacs|Jen]] 09:38, 1 October 2014 (EDT)  <font color="white">745224</font>
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==Groups==
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===Conferences with lengthy descriptions broken in Chrome browser===
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====Cannot drag students into groups to add them====
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*''System:'' Canvas
*''System:'' Canvas
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*''Problem:'' If there are lots of groups in a Group Set, the students can't be added to the ones lower down the list by the drag-and-drop method. Can only drag so far down the list and then it's like you "hit a block" and can't drag any further down.
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*''Problem:'' If a conference is created with a lengthy description, the "start" button disappears preventing anyone from joining the conference The edit option is also gone so that the instructor cannot remove the description.  
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*'Workaround:'' Beside the student's name, click the + signThe list of groups will appear.  Click the group to which you want to add the student.
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*''Workaround:'' Keep the descriptions short (a few words) or don't use one at allIf you already have the problem, use FF browser to edit the description.  
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*''Status:'' Instructure is aware of the problem and is working on a fix.
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*''Status:'' Shelved - Instructure has deemed that the workaround should be used.
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--[[User:Jolaine|Jolaine]] 15:34, 29 August 2014 (EDT)
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--[[User:Jolaine|Jolaine]] 11:38, 10 February 2016 (EST)-- <font color="white">MyIT ticket 10309674, Canvas ticket 01233919</font>
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====Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder====
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==Files==
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===Preview Of Large PDF and PPSX Not Displaying===
*''System:'' Canvas
*''System:'' Canvas
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*''Problem:'' With larger courses, moving students manually into groups creates a lag in the "Unassigned Students" list. The list appears to be refreshing (double arrows) once all visible students have been grouped, however, this process appears to hang. The title of the list denotes there are additional students that are unassigned, i.e. "Unassigned Students (37)", but this list never repopulates on its own.
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*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool. Users may encounter the error message "document could not be converted, please download it instead."
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*''Workaround:'' You can refresh your browser page or you can navigate away from the group set page and then come back to it. Both options should prompt the display of any remainder students.
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*''Workaround:'' Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.  
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved by Instructure
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--[[User:jacs|Jen]] 07:37, 14 October 2014 (EDT)
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--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT) <font color="white">655143; 00397556</font>
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==Modules==
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==Global Navigation==
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====Linking Files From Files Into Modules====
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===Settings===
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*''System'': Canvas
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====Notifications====
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*''Problem:'' Materials within locked Files folders are not viewable when attempting to add them to Modules.
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*''Workaround:'' Move the file to a folder that is visible when added to a module. Another option would be to add the file directly to the module if the files are on the computer. You can do this by selecting the + icon for the module, change the drop down to file, and then choosing the first option which is "New File." This will give you the option to upload a file into the module.
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 14:02, 31 July 2014 (EDT)  <font color="white">641464</font>
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==Quizzes==
 
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====Reports That Quiz Answers Modified====
 
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*''System'': Canvas
 
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*''Problem:'' We've received some reports that quiz answers differ from those answers that were purportedly submitted.  Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
 
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*''Status:'' Currently under investigation.
 
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--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
 
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====Manipulation of Quiz Answer Radio Button Upon Review====
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== Grades ==
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*''System'': Canvas
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*''Problem:'' When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer".  If a user clicks on the text of another answer, the radio button is changed.  A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer.  This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
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*''Workaround:'' If you need assistance in identifying suspected cases please contact us at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu.
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*''Status:'' Under investigation by Canvas engineers.
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--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
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====Media Uploads Play Inconsistently====
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<font color="white">===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen===
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*''System'': Canvas
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''System'': Canvas
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*''Problem:'' We've had reports within specific quizzes where certain videos play and certain videos do not play; when they do not play, you can generally see the player, but it shows zero seconds of recorded data.  This issue happens across Chrome, Firefox, IE(according to admin), Safari web browsers.
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''Problem:'' If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE:  Students view of their grades is not affected.  
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*''Workaround:'' Suggested to keep trying to refresh, restart browser, use incognito mode, try different browsers until you finally are able to access each one.
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''Workaround:'' Clear cache and cookies in your browser to reset the gradebook to it's correct view
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*''Status:'' Under investigation by Canvas Engineers.
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''Status:'' Under investigation by Canvas Engineers.  
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--[[User:jolaine|JoLaine]] 08:39, 29 September 2014 (EDT)
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User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787;  01168267 </font>
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====Multiple Matching Question Not Copying Correctly====
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==People==
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<font color="green">
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==Quizzes==
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*''System'': Canvas
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*''Problem:'' Importing a multiple answers that are the same, removes a duplicate.
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*''Workaround:'' Canvas Engineers have stated that this issue relates to content created prior to April 2014.  If you update the content in the course in question (edit and update the question), and then copy it, it copies correctly.  This issue does not impact material created after April 2014.
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*''Status:'' '''RESOLVED''' Fix for this issue was implemented in April 2014 by Canvas Engineers.
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--[[User:jacs|Jen]] 10:00, 20 October 2014 (EDT)</font>  <font color="white">811887</font>
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====Odd Point Values When Grading Quizzes====
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====Quiz Index Page Round up Total Number of Points====
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*''System'': Canvas
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*''System:'' Canvas
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*''Problem:'' When you have two question groups both pulling from the same question bank, but for different point values, this causes a situation where Canvas is giving the same question and getting confused with different results.
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*''Problem:'' If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
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*''Workaround:'' Discontinue administration of this quiz. Make a new quiz and if you really need to grab from the same pool of questions, make a second bank (that is a copy) so that each group can pull from different banks.
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*''Workaround:'' No workaround at this time.  
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
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--[[User:jacs|Jen]] 09:38, 22 September 2014 (EDT) <font color="white">730105</font>
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--[[User:Anchalee|Anchalee]] 14:45, 16 March 2016 (EST) <font color="white">; Canvas ticket 01283838, MyIT ticket 10346274</font>
====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
Line 124: Line 101:
*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved:Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers
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--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) <font color="white">753134</font>
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--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) last update
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January 29, 2016 <font color="white">753134; 00403152</font>
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==Roles==
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====Special Characters in Fill in the Blank Questions====
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====Designer Role is Unable to View Unpublished Content====
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*''System:'' Canvas
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*''System'': Canvas
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*''Problem:'' In Fill in the Blank questions, if there are any special characters (%$', etc) AND the answer is more than one word (Newton's Law), the student's answer will be marked incorrect, even if it matches exactly the correct answer given by the instructor.
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*''Problem:'' We've verified that folks in the Designer role are currently unable to view Unpublished course content.  This is in direct relation to Canvas' work on permissions.
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*''Workaround:'' If your answer requires special characters, use the "Multiple Blank" Fill in the Blank type questionsSo the example of Newton's Law would display as two separate blanks "Newton's" and "Law" instead of one blank with "Newton's Law."
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*''Workaround:'' We suggest these folks use the Facilitator roleCanvas has suggested "For now, the only workaround is for designers or whoever may be setting up the course to immediately publish any assignments they are working on, as this will make them available for further updates."
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*''Status:'' Shelved
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*''Status:'' Under investigation by Canvas engineers.
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--[[User:Jolaine|Jolaine]] 09:55, 2 March 2016 (EST) <font color="white">; Canvas ticket 01261520, MyIT ticket 10331409</font>
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--[[User:jacs|Jen]] 13:25, 26 August 2014 (EDT)
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==Account==
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====Disappearing Students in "Assign to" Section of Practice Quizzes====
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===Settings===
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*''System:'' Canvas
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====Reports====
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*''Problem:'' In practice quizzes, students in the "Assign to" field may disappear (if the instructor is assigning to individual students) resulting in practice quizzes assigned to no one. Usually the students will disappear about five minutes after saving the settings of the practice quiz.
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=====Provisioning=====
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*''Workaround:'' The first workaround is to assign the practice quiz to everyone within the course. The second workaround is to change the quiz type to a "Graded Quiz" and then assign the quiz to the students taking the quiz.
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======Last Name Missing From Provisioning Users Report======
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*''Status:'' Shelved
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*''System'': Canvas
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--[[User:Steph|Steph]] 15:39, 24 March 2016 (EDT)-- <font color="white">; Canvas ticket 01292401, MyIT ticket 10352425</font>
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*''Problem:'' If a user's first_name includes a name suffix (e.g. 'Jr.', 'Sr.', 'II', and—apparently—'Junior'), it isn't included in the provisioning report.
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*''Workaround:'' None
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 13:25, 26 August 2014 (EDT) <font color="white">378173</font>
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======Change In Provisioning File Name======
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==Mobile App==
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*''System'': Canvas
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*''Problem:'' A sudden unexpected change in the provisioning file name output contains ''\u0026verifier='' rather than ''&verifier='' causes local issues.
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*''Workaround:'' None
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 13:30, 14 August 2014 (EDT)  <font color="white">652093</font>
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====Settings====
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=====Display Name Modification via API=====
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*''System'': Canvas
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*''Problem:'' An API call permits modification of Display Name despite Global Settings that do not permit this behavior via the GUI.
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*''Workaround:'' None
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 13:25, 26 August 2014 (EDT)  <font color="white">708079</font>
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Latest revision as of 13:18, 19 April 2016

Contents

Inbox

Sporadic appearance of emails without recipient list, cannot reply

--Jolaine 16:04, 13 October 2015 (EDT) Canvas: 01091960 MyIT: 10229500

People with a large number of enrollments cannot use the More Courses option

--Daniel 14:26, 5 October 2015 (EDT) Canvas: 01011878 MyIT: 10193230

Dashboard

To-Do List

To-Do List Not Displaying All Items To Be Graded

--Jen 18:32, 28 June 2015 (EDT) Canvas: 00865228; MyIT: 10145466

Assignments

Differentiated Assignments

Speedgrader

Differentiated assignment due dates

Speedgrader Times out

--<a href="User:Stocks">Stephanie</a> 09:00, 10 October 2015 (EDT) Canvas 01098682

Some students can't see annotations in Croc-o-doc when the assignment is given to groups

--Jolaine 11:11, 19 February 2016 (EST)Canvas 1297715, MyIT 10323912 10357424 10340752

Course

Settings

Conferences

Conferences with lengthy descriptions broken in Chrome browser

--Jolaine 11:38, 10 February 2016 (EST)-- MyIT ticket 10309674, Canvas ticket 01233919

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation

Settings

Notifications

Grades

===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen=== System: Canvas Problem: If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE: Students view of their grades is not affected. Workaround: Clear cache and cookies in your browser to reset the gradebook to it's correct view Status: Under investigation by Canvas Engineers. User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267

People

Quizzes

Quiz Index Page Round up Total Number of Points

--Anchalee 14:45, 16 March 2016 (EST) ; Canvas ticket 01283838, MyIT ticket 10346274

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) last update January 29, 2016 753134; 00403152

Special Characters in Fill in the Blank Questions

--Jolaine 09:55, 2 March 2016 (EST) ; Canvas ticket 01261520, MyIT ticket 10331409

Disappearing Students in "Assign to" Section of Practice Quizzes

--Steph 15:39, 24 March 2016 (EDT)-- ; Canvas ticket 01292401, MyIT ticket 10352425

==Mobile App==

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