Known Issues Canvas

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== Assignments ==
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==Inbox==
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==== Speedgrader ====
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*''System'': Canvas
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*''Problem:'' Students may encounter an informational text when submitting a document that reads similar to "Box and Crocodoc are working together...sorry for any inconvenience." Your submission will be viewable in the Box viewer instead of Crocodoc, however, this appears to be transparent for users.
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*''Workaround:'' The Box viewer is a fail-over reader for when documents are not able to be viewed within Crocodoc behind the scenes within Canvas.  Canvas support has suggested that the documents may eventually display in Crocodoc.
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*''Status:'' Informational Only.
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--[[User:jacs|Jen]] 9:08, 25 November 2014 (EDT) <font color="white">None</font>
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== Chat ==
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===Sporadic appearance of emails without recipient list, cannot reply===  
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=== Chat Pop-up Causing Functionality Loss ===
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*''System:'' Canvas
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*''System'': Canvas
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*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the top.  Those messages cannot be replied to. An error message is generated.
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*''Problem:'' The Chat pop-up has been disabled within our instance of Canvas due to a bug that is leading to functionality loss within multiple course tools.
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*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
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--[[User:jacs|Jen]] 9:09, 15 January 2015 (EDT) <font color="white">1436954, 1411648</font>
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--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT) <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
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== Course ==
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===People with a large number of enrollments cannot use the More Courses option===  
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=== Dashboard ===
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*''System:'' Canvas
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==== To-Do List Displays Items To Be Graded That Are Fully Graded ====
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*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
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*''System'': Canvas
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*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
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*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, items that have been fully graded continue to show.
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*''Status:'' Shelved
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*''Workaround:'' Click on the "X" to hide those items from the To-Do list.
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--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT) <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
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*''Status:'' A fix has been implemented by Canvas Engineers 2/16/15.
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--[[User:jacs|Jen]] 12:20, 3 February 2015 (EDT) <font color="white">1444549</font>
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=== Settings ===
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== Dashboard ==
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==== Cannot Unhide Grade Totals ====
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=== To-Do List ===
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====To-Do List Not Displaying All Items To Be Graded====
*''System'': Canvas
*''System'': Canvas
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*''Problem:'' When in Course Navigation, clicking the Settings link. Clicking the more options link. Unchecking the box next to the option "Hide totals in student grades summary." Clicking the Update Course Details button, a green box displays stating that the changes were saved, however, the settings revert back to "Hide totals in student grades summary."
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*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
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*''Workaround:'' Uncheck ALL of the 'More Options' options and click "Update Course Options".  Immediately, click 'More Options' and check those for which you want restricted (excluding the "Hide totals in student grades summary" and then click "Updated Course Options".
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*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
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*''Status:'' A fix has been implemented by Canvas Engineers 12/16/14.
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*''Status:'' Shelved
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--[[User:jacs|Jen]] 13:20, 10 December 2014 (EDT) <font color="white">1379039</font>
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--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
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==== Redirect Tool Does Not Change Name ====
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== Assignments ==
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*''System'': Canvas
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*''Problem:'' When adding a navigation item to a course using the Redirect tool, typing a name in for the link does not change the name. It instead appears as "Redirect Tool."
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*''Workaround:'' Navigate to the course settings, and then to the "Apps" tab. Click "View App Configurations". Redirect tool will be listed; click the pencil icon to the far right of the name. in the "Edit App" window that opens, change the text of the name field and click "Submit."
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*''Status:'' A fix has been implemented by Canvas Engineers 2/06/2015.
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--[[User:dmainwaring92|Daniel]] 17:50, 3 January 2015 (EDT) <font color="white">1444912</font>
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== Conferences ==
 
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==== Students Cannot End BigBlueButton Sessions ====
 
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*''System'': Canvas
 
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*''Problem:'' In Conferences (BigBlueButton), conferences cannot be ended by Students. 
 
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*''Workaround:'' Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
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--[[User:d.m|Dalyns]] 12:38, 17 June 2014 (EDT) <font color="white">612499</font>
 
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==== Unable To Delete Group Conferences ====
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===Differentiated Assignments===
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*''System'': Canvas
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=== Speedgrader ===
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*''Problem:'' We've received some reports that Instructors are unable to delete older group conference recordings. Upon clicking on 'Delete' next to the gear icon, the meeting is removed, but every time the page is refreshed, that meeting will come back in tact. 
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*''Workaround:'' None available at this time.
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*''Status:'' A fix has been implemented by Canvas Engineers 1/10/15.
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--[[User:jacs|Jen]] 13:24, 19 June 2014 (EDT) <font color="white">615067</font>
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====Relative URL Pointing At Course ID Instead Of Group ID Takes Student To Other Institution====
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====Differentiated assignment due dates====
*''System'': Canvas
*''System'': Canvas
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*''Problem:'' Upon clicking on 'Edit' of a Conference, a user was taken to another Institution's login page.  The relative URL of the "edit" button is pointing at a course ID instead of a group ID and this is causing a redirection to another Institution.
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*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
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*''Workaround:'' If this issue is encountered, the student should be able to edit the conference by changing the word "courses" to "groups" in the URL after getting the error.
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*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
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*''Status:'' A fix has been implemented by Canvas Engineers 1/10/15.
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*''Status:'' Shelved <font color="white">, 00415745 myIT: 10084264 </font>
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--[[User:jacs|Jen]] 11:29, 12 August 2014 (EDT) <font color="white">648889</font>
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==Discussions==
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==== Speedgrader Times out  ====
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====Student Group Discussions Are Made at the Course-Level Discussion====
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<ul><li><i>System</i>: Canvas
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*''System:'' Canvas
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</li><li><i>Problem:</i> In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.” 
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*''Problem:'' If a group discussion was associated to a group set before groups are created and students are assigned, students will not be redirected to their assigned group's discussions upon navigating to the root discussion.
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</li><li><i>Workaround:</i> Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook. This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly.  
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*''Workaround:'' Students should access the group discussion from the links provided above the discussion's title. When the assigned group is accessed by the student, they will be redirected to the group discussion thereafter.
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</li><li><i>Status: Currently being tested in Beta may be release within the next two or three updates D.M 4/4/16</i>
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*''Status:'' A fix has been implemented by Canvas Engineers 3/14/15.
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</li></ul>
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--[[User:jacs|Jen]] 13:08, 29 January 2014 (EDT)  <font color="white">1434794</font>
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<p>--&lt;a href="User:Stocks"&gt;Stephanie&lt;/a&gt; 09:00, 10 October 2015 (EDT)  <font color="white">Canvas 01098682</font>
 +
==== Some students can't see annotations in Croc-o-doc when the assignment is given to groups  ====
 +
<ul><li><i>System</i>: Canvas
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</li><li><i>Problem:</i> If an assignment is given to groups, some students are not able to see the teacher's annotations in Croc-o-doc.
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</li><li><i>Workaround:</i>The instructor can download the annotated document and attach it to the assignment to return to the student.
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</li><li><i>Status:</i> [https://lss.at.ufl.edu/help/Canvas_Updates#Crocodoc_Annotations_and_Group_Assignments | Resolved by Update 04/23/2016]
 +
</li></ul>
 +
--[[User:Jolaine|Jolaine]] 11:11, 19 February 2016 (EST)<font color="white">Canvas 1297715, MyIT 10323912 10357424 10340752</font>
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== Course ==
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===Settings===
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==Conferences==
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====Student Group Discussion Posts/Replies Are Posted Outside Group====
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===Conferences with lengthy descriptions broken in Chrome browser===
*''System:'' Canvas
*''System:'' Canvas
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*''Problem:'' If a Student replies or posts to a group discussion from their mobile app, it will post to the main discussion instead of the group discussion.  
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*''Problem:'' If a conference is created with a lengthy description, the "start" button disappears preventing anyone from joining the conference  The edit option is also gone so that the instructor cannot remove the description.  
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*''Workaround:'' Posting to a group discussion should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
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*''Workaround:'' Keep the descriptions short (a few words) or don't use one at all.  If you already have the problem, use FF browser to edit the description.  
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*''Status:'' A fix has been implemented by Canvas Engineers 1/12/15.
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*''Status:'' Shelved - Instructure has deemed that the workaround should be used.
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--[[User:jacs|Jen]] 07:16, 14 October 2014 (EDT) <font color="white">811670</font>
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--[[User:Jolaine|Jolaine]] 11:38, 10 February 2016 (EST)-- <font color="white">MyIT ticket 10309674, Canvas ticket 01233919</font>
==Files==
==Files==
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*''System:'' Canvas
*''System:'' Canvas
*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
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*''Workaround:'' Download the files to view them.
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*''Workaround:'' Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.  
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved by Instructure
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--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT) <font color="white">655143</font>
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--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143; 00397556</font>
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===Imported File Structure Lost After Initial Deletion===
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*''System:'' Canvas
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*''Problem:'' When attempting to copy exported course files into a new course, the file/folder structure did not remain intact.  All file content imports correctly the first time it is imported; however, if the files are subsequently deleted from the course, and then re-imported, that is when they are loaded into an "Unfiled" folder.  This is because Canvas is essentially un-deleting the files that were previously imported, and that had been disassociated with their assigned folder when they were deleted.  Whenever files are un-deleted within the system, they are automatically added to an Unfiled folder to be manually moved to another folder if needed. While this is currently the expected behavior of the system, to move un-deleted files to an Unfiled folder, this can cause problems with Articulate files, HTML files, and related content that must be in the correct folder in order to work.
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*''Workaround:'' Manually move the files back into the correct file/folders structure.
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jolaine|JoLaine]] 13:57, 27 May 2014 (EDT)  <font color="white">598049</font>
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==Global Navigation==
==Global Navigation==
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===Scroll Bars===
 
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*''System'': Canvas
 
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*''Problem'': Scrollbars are not functional in a few views, in the "to" list in Mail for one example.
 
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*''Workaround'': The only way to scroll is to use the scroll wheel on the mouse
 
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*''Status'': A fix has been implemented by Canvas Engineers 9/27/14.
 
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--[[User:Jolaine|Jolaine]] 12:45, 19 September 2014 (EDT)  <font color="white">727813</font>
 
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===Settings===
===Settings===
====Notifications====
====Notifications====
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=====Notifications Not Being Sent to E-mail=====
 
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*''System'': Canvas
 
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*''Problem'': Users Not Receiving Timely Notifications After Notifications Settings Modification
 
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*''Status'': We have recently received information that it may take as much as one week (even days) for a change in Notifications Frequency to take place.  Thus, if today you were to change your Notifications Frequency from ''Weekly'' to ''ASAP'', the change would not take effect until sometime early next week.  We are investigating this issue and will provide additional detail as we get more information.
 
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--[[User:jacs|Jen]] 09:38, 3 September 2014 (EDT)
 
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=====Notifications Not Being Received via E-mail=====
 
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*''System'': Canvas
 
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*''Problem'': Users are not receiving e-mail notifications
 
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*''Workaround'': Ensure that your e-mail address is verified.  To do this, click on 'Settings' in upper-right.  Within the "Email Addresses" section, ensure that your @ufl email address is blue.  If your @ufl email address is grey and italicized, this means it is not verified.  To verify, click the address and follow the prompts to verify it.  Until this is done, you will not receive any e-mailed notifications.
 
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*''Status'': Under investigation by Canvas Engineers.
 
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--[[User:jacs|Jen]] 09:33, 27 February 2015 (EDT)  <font color="white">1471612</font>
 
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=====View This Message In Conversations Link Not Working=====
 
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*''System'': Canvas
 
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*''Problem'': Within an e-mailed notification, when a user clicks on the "View this message in Conversations" link, the user is taken into Conversations but no conversation is selected.  The links for going to the specific message in the inbox currently do not function as intended.
 
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*''Workaround'': View conversations from within the Inbox.
 
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*''Status'': Under investigation by Canvas Engineers.
 
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--[[User:jacs|Jen]] 09:38, 1 October 2014 (EDT)  <font color="white">745224</font>
 
== Grades ==
== Grades ==
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====Upload Multiple New Items In Large Enrollment Course Error====
 
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*''System'': Canvas
 
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*''Problem:'' In Grades, when utilizing 'Upload Scores' within large enrollment courses, with a CSV file that contains multiple (5+) new items, an error occurs or grades do not appear to populate completely.
 
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*''Workaround:'' Make smaller updates to Grades using the CSV file with 1-2 new items.  '''Note:''' Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
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--[[User:d.m|Dalyns]] 08:35, 07 February 2014 (EDT) <font color="white">370973</font>
 
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====Blank Screen When Attempting To Upload Scores In Large Courses====
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<font color="white">===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen===
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*''System'': Canvas
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''System'': Canvas
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*''Problem:'' In Grades, when utilizing 'Upload Scores' within large enrollment courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank/white.  This appears to be the case in all popular browsers.
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''Problem:'' If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE:  Students view of their grades is not affected.  
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*''Workaround:'' Manually remove "gradebook_upload" from the URL to enter back into the course.  '''Note:''' Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
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''Workaround:'' Clear cache and cookies in your browser to reset the gradebook to it's correct view
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*''Status:'' Under investigation by Canvas Engineers.
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''Status:'' Under investigation by Canvas Engineers.  
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--[[User:jacs|Jen]] 13:14, 06 February 2014 (EDT) <font color="white">370423</font>
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User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267 </font>
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====Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone====
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*''System'': Canvas
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*''Problem:'' When using "Message Students Who..." through Grades in a large enrollment course, an error occurs and it appears that the message was not sent; however, the message is sent to everyone in the course not just those who "have not submitted." etc.
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*''Workaround:'' None
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jolaine|JoLaine]] 12:25, 02 October 2014 (EDT)  <font color="white">804616, 747292</font>
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====Documentation Incorrect For Importing CSV Files====
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*''System'': Canvas
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*''Problem:'' When a user goes to upload a csv into the Gradebook and you select the help option "What should the CSV file look like?" on the upload pop-up, it takes you to an example image of what is required in the csv in order for it to be uploaded. The problem is this image is outdated. It contains a bubble right above "Section" that states "Optional, Ignored." This leads the user to believe that the section column is not required in the csv. But if they attempt to upload the csv without the section column they get an error and have to add that column.
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*''Workaround:'' Section is not optional and must be included.  Required columns include: Student ID, SIS User ID, SIS Login ID, Section, Existing Assignment (###) OR A New Assignment (if you want to create a new one in the new file outside of Canvas).
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*''Status:'' A fix has been implemented by Canvas Engineers 10/30/14.
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--[[User:jacs|Jen]] 09:20, 18 September 2014 (EDT) <font color="white">725730</font>
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==Modules==
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====Linking Files From Files Into Modules====
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*''System'': Canvas
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*''Problem:'' Materials within locked Files folders are not viewable when attempting to add them to Modules.
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*''Workaround:'' Move the file to a folder that is visible when added to a module. Another option would be to add the file directly to the module if the files are on the computer. You can do this by selecting the + icon for the module, change the drop down to file, and then choosing the first option which is "New File." This will give you the option to upload a file into the module.
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 14:02, 31 July 2014 (EDT)  <font color="white">641464</font>
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====Module Progress By Student Not Displaying Progress====
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*''System'': Canvas
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*''Problem:'' Within the Module Progress by Student, the status seems to always show "none in progress" even when students have been making progress.
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*''Workaround:'' None currently.  It should be noted that the progress window will show any modules that aren't locked as "in progress" in the right-hand side of the window, but a student can complete all of a module's required items without moving into the next module, so the left-hand column will show "none in progress".
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:d.m|Dalyns]] 14:10, 14 January 2014 (EDT)  <font color="white">343454</font>
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==Outcomes==
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===Rubrics===
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====Building Multiple Rubrics Outcomes Are Only Applied To First Rubric====
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*''System'': Canvas
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*''Problem:'' When creating more than one rubric at a time using the Rubric section, adding Outcomes will only add them to the previous rubric
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*''Workaround:'' Create the Rubrics one at a time.
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 11:31, 20 August 2014 (EDT)  <font color="white">663413</font>
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==People==
==People==
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===Enrollments===
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==Quizzes==
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*''System:'' Canvas
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*''Problem:'' Students who DROP a course are still showing as being in the course (within Canvas) if they were added to a manually-created section prior to DROP.  Currently, the DROP/ADD process runs against the registrar sections and updates those, however, it does not run against the manually-created sections that were created through myUFL.
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*''Workaround:'' Manually remove the students from the myUFL created sections.  If you have large numbers of students or are unsure, please contact Learning Support Services at 352-392-4357 option 3 or e-mail us at learning-support@ufl.edu
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*''Status:'' UFIT is working on a fix.
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--[[User:jacs|Jen]] 15:34, 29 August 2014 (EDT) <font color="white">NOT A CANVAS ISSUE</font>
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===Groups===
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====Quiz Index Page Round up Total Number of Points====
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====Cannot drag students into groups to add them====
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*''System:'' Canvas
*''System:'' Canvas
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*''Problem:'' If there are lots of groups in a Group Set, the students can't be added to the ones lower down the list by the drag-and-drop method.  Can only drag so far down the list and then it's like you "hit a block" and can't drag any further down.
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*''Problem:'' If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
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*''Workaround:'' Beside the student's name, click the + sign.  The list of groups will appear.  Click the group to which you want to add the student.
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*''Workaround:'' No workaround at this time.  
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*''Status:'' Instructure is aware of the problem and is working on a fix.
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*''Status:'' Shelved
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--[[User:Jolaine|Jolaine]] 15:34, 29 August 2014 (EDT) <font color="white"> </font>
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--[[User:Anchalee|Anchalee]] 14:45, 16 March 2016 (EST) <font color="white">; Canvas ticket 01283838, MyIT ticket 10346274</font>
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====Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder====
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*''System:'' Canvas
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*''Problem:'' With larger courses, moving students manually into groups creates a lag in the "Unassigned Students" list. The list appears to be refreshing (double arrows) once all visible students have been grouped, however, this process appears to hang. The title of the list denotes there are additional students that are unassigned, i.e. "Unassigned Students (37)", but this list never repopulates on its own.
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*''Workaround:'' You can refresh your browser page or you can navigate away from the group set page and then come back to it. Both options should prompt the display of any remainder students.
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*''Status:'' A fix has been implemented by Canvas Engineers 12/20/14.
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--[[User:jacs|Jen]] 07:37, 14 October 2014 (EDT)  <font color="white">811696</font>
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====Ungrouped Student Due To Section Drop====
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*''System:'' Canvas
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*''Problem:'' If a student is enrolled in two different sections within a course and also a member of a group; if they are removed from one of the two sections, the student is also removed from the group.
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*''Workaround:'' Until this issue can be resolved, checked the Group memberships frequently to regroup ungrouped Students if you're moving students between sections and/or during periods of ADD/DROP.
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 11:14, 9 October 2014 (EDT)  <font color="white">764153</font>
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====Students Edit Group Discussions Despite Course Setting====
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*''System:'' Canvas
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*''Problem:'' Students were able to edit their discussions in their groups after the course had been set to not allow for Students to be able to.
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*''Workaround:'' None currently available.
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*''Status:'' A fix has been implemented by Canvas Engineers 3/14/15.
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--[[User:d.m|Dalyns]] 13:53, 20 February 2014 (EDT)  <font color="white">378832, 613461, 745360</font>
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==Quizzes==
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====Question Bank Not Synching Modifications====
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*''System'': Canvas
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*''Problem:'' In quizzes that are published but not yet open to students, when modifying a bank, the modifications are not reflected in the existing quiz.
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*''Workaround:'' Create a new quiz that links to the edited question bank.
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*''Status:'' Currently under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 12:45, 10 February 2015 (EDT) <font color="white">1447538, 1476644</font>
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+
-
====Quiz Log Auditing Ignores Quiz Settings====
+
-
*''System'': Canvas
+
-
*''Problem:'' This feature does not take into account any other quiz setting, such as allowing students to see their quiz responses and correct answers one time. If you do not want students to be able to see their answer choices from the quiz log, you may need to wait to enable Quiz Log Auditing until after the quiz has closed for all students, or modify the quiz Until date appropriately.
+
-
*''Status:'' Currently under investigation by Canvas Engineers.
+
-
--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT) <font color="white">1456632</font>
+
-
 
+
-
 
+
-
====Reports That Quiz Answers Modified====
+
-
*''System'': Canvas
+
-
*''Problem:'' We've received some reports that quiz answers differ from those answers that were purportedly submitted.  Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
+
-
*''Status:'' Currently under investigation.
+
-
--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
+
-
 
+
-
====Media Uploads Play Inconsistently====
+
-
*''System'': Canvas
+
-
*''Problem:'' We've had reports within specific quizzes where certain videos play and certain videos do not play; when they do not play, you can generally see the player, but it shows zero seconds of recorded data.  This issue happens across Chrome, Firefox, IE(according to admin), Safari web browsers.
+
-
*''Workaround:'' Suggested to keep trying to refresh, restart browser, use incognito mode, try different browsers until you finally are able to access each one.
+
-
*''Status:'' Under investigation by Canvas Engineers.
+
-
--[[User:jolaine|JoLaine]] 08:39, 29 September 2014 (EDT) <font color="white">741281</font>
+
-
 
+
-
====Odd Point Values When Grading Quizzes====
+
-
*''System'': Canvas
+
-
*''Problem:'' When you have two question groups both pulling from the same question bank, but for different point values, this causes a situation where Canvas is giving the same question and getting confused with different results.
+
-
*''Workaround:'' Discontinue administration of this quiz. Make a new quiz and if you really need to grab from the same pool of questions, make a second bank (that is a copy) so that each group can pull from different banks.
+
-
*''Status:'' Fix deployed by Canvas 12/20
+
-
--[[User:jacs|Jen]] 09:38, 22 September 2014 (EDT)  <font color="white">730105</font>
+
====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
Line 250: Line 101:
*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved:Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers
-
--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) <font color="white">753134</font>
+
--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) last update
 +
January 29, 2016 <font color="white">753134; 00403152</font>
-
====Quiz Points Showing as 9.99999999999999 instead of 10====
+
====Special Characters in Fill in the Blank Questions====
-
*''System'': Canvas
+
*''System:'' Canvas
-
*''Problem:'' When viewing a quiz, the point value is displayed as 9.99999999999999 instead of 10.  Upon editing of the quiz, the point value is displayed as 10.  This is a known issue in Canvas that is due to the system not rounding correctly when it totals it up on the quizzes page.
+
*''Problem:'' In Fill in the Blank questions, if there are any special characters (%$', etc) AND the answer is more than one word (Newton's Law), the student's answer will be marked incorrect, even if it matches exactly the correct answer given by the instructor.
-
*''Workaround:'' None available.  Students will still receive the correct percentage points when they take the quiz.  This is a display bug.
+
*''Workaround:'' If your answer requires special characters, use the "Multiple Blank" Fill in the Blank type questions.  So the example of Newton's Law would display as two separate blanks "Newton's" and "Law" instead of one blank with "Newton's Law."
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved
-
--[[User:jacs|Jen]] 12:33, 22 July 2014 (EDT) <font color="white">635202</font>
+
--[[User:Jolaine|Jolaine]] 09:55, 2 March 2016 (EST) <font color="white">; Canvas ticket 01261520, MyIT ticket 10331409</font>
-
====MP3 Media Files In Quiz Not Converting====
+
====Disappearing Students in "Assign to" Section of Practice Quizzes====
-
*''System'': Canvas
+
*''System:'' Canvas
-
*''Problem:'' MP3 files which are imported in batch to a course(such as an imported export file) do not correctly trigger a new conversion of the files in the course right away.
+
*''Problem:'' In practice quizzes, students in the "Assign to" field may disappear (if the instructor is assigning to individual students) resulting in practice quizzes assigned to no one. Usually the students will disappear about five minutes after saving the settings of the practice quiz.
-
*''Workaround:'' None currently available.
+
*''Workaround:'' The first workaround is to assign the practice quiz to everyone within the course. The second workaround is to change the quiz type to a "Graded Quiz" and then assign the quiz to the students taking the quiz.
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved
-
--[[User:jacs|Jen]] 14:28, 12 September 2014 (EDT)  <font color="white">717775</font>
+
--[[User:Steph|Steph]] 15:39, 24 March 2016 (EDT)-- <font color="white">; Canvas ticket 01292401, MyIT ticket 10352425</font>
-
 
+
-
====Number Of Questions Given Differ From Settings====
+
-
*''System'': Canvas
+
-
*''Problem:'' We have reports of one course, where on a quiz setup to give a 20 question quiz, a couple of students received 7 questions and the rest received 20 questions. In addition, it appears that seven test students and two real students started the quiz at the exact same time.  Instructors, if you encounter this issue, please contact e-Learning Support Services at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu with so that we can work with the Canvas Engineers.
+
-
*''Workaround:'' None currently.  However, it is best practice to avoid editing question banks on live quizzes.
+
-
*''Status:'' Under investigation by Canvas Engineers.
+
-
--[[User:jolaine|JoLaine]] 08:41, 25 September 2014 (EDT)  <font color="white">736040</font>
+
-
 
+
-
====Media Comments Show As Converting====
+
-
*''System'': Canvas
+
-
*''Problem:'' Media comments within quizzes pulled from Question Banks display as being converted when a user attempts to play them, however, the comments never actually complete the conversion.
+
-
*''Workaround:'' Instructors, if you encounter this issue, please contact e-Learning Support Services at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu with the URL to the specific media file in order to work with the Canvas Engineers to identify any issues with that file.
+
-
*''Status:'' Under investigation by Canvas Engineers.
+
-
--[[User:jolaine|JoLaine]] 13:08, 12 September 2014 (EDT) <font color="white">717621</font>
+
-
 
+
-
==Roles==
+
-
====Designer Role is Unable to View Unpublished Content====
+
-
*''System'': Canvas
+
-
*''Problem:'' We've verified that folks in the Designer role are currently unable to view Unpublished course content.  This is in direct relation to Canvas' work on permissions.
+
-
*''Workaround:'' We suggest these folks use the Facilitator role.  Canvas has suggested "For now, the only workaround is for designers or whoever may be setting up the course to immediately publish any assignments they are working on, as this will make them available for further updates."
+
-
*''Status:'' Under investigation by Canvas engineers.
+
-
--[[User:jacs|Jen]] 13:25, 26 August 2014 (EDT)
+
==Mobile App==
==Mobile App==
-
===Android===
 
-
====Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore====
 
-
*''System'': Canvas
 
-
*''Problem:'' When using a Nook HD (Android 4.0.4) users are unable to download the Canvas app from the Play Store. Users receive an incompatibility error when attempting to download and are unable to install the app. According to the system specifics guide, the OS is compatible.  The Nook HD does not have a camera, and the Canvas app requires permission to access a camera within the Android device.  This is causing a point of contention.
 
-
*''Workaround:'' Use mobile browser or desktop/laptop computer until this issue is resolved.
 
-
*''Status:'' Under investigation by Canvas engineers.
 
-
--[[User:jacs|Jen]] 06:33, 18 August 2014 (EDT) <font color="white">655092</font>
 
-
 
-
===iOS===
 
-
====SpeedGrader====
 
-
=====Cannot See Groups Only Individual Students=====
 
-
*''System'': Canvas
 
-
*''Problem:'' Teachers are unable to see groups in the iOS SpeedGrader app on iOS 7.x and higher, only individual students.  This results in grading difficulties.
 
-
*''Workaround:'' Grading should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
 
-
*''Status:'' Under investigation by Canvas engineers.
 
-
--[[User:d.m|Dalyns]] 23:00, 25 August 2014 (EDT) <font color="white">676223</font>
 
-
 
-
==Account==
 
-
===Settings===
 
-
====Reports====
 
-
=====Provisioning=====
 
-
======Last Name Missing From Provisioning Users Report======
 
-
*''System'': Canvas
 
-
*''Problem:'' If a user's first_name includes a name suffix (e.g. 'Jr.', 'Sr.', 'II', and—apparently—'Junior'), it isn't included in the provisioning report.
 
-
*''Workaround:'' None
 
-
*''Status:'' Under investigation by Canvas Engineers.
 
-
--[[User:jacs|Jen]] 13:25, 26 August 2014 (EDT)  <font color="white">378173</font>
 
-
 
-
======Change In Provisioning File Name======
 
-
*''System'': Canvas
 
-
*''Problem:'' A sudden unexpected change in the provisioning file name output contains ''\u0026verifier='' rather than ''&verifier='' causes local issues.
 
-
*''Workaround:'' None
 
-
*''Status:'' Under investigation by Canvas Engineers.
 
-
--[[User:jacs|Jen]] 13:30, 14 August 2014 (EDT)  <font color="white">652093</font>
 
-
 
-
====Settings====
 
-
=====Display Name Modification via API=====
 
-
*''System'': Canvas
 
-
*''Problem:'' An API call permits modification of Display Name despite Global Settings that do not permit this behavior via the GUI.
 
-
*''Workaround:'' None
 
-
*''Status:'' Under investigation by Canvas Engineers.
 
-
--[[User:jacs|Jen]] 13:25, 26 August 2014 (EDT)  <font color="white">708079</font>
 

Latest revision as of 13:18, 19 April 2016

Contents

Inbox

Sporadic appearance of emails without recipient list, cannot reply

--Jolaine 16:04, 13 October 2015 (EDT) Canvas: 01091960 MyIT: 10229500

People with a large number of enrollments cannot use the More Courses option

--Daniel 14:26, 5 October 2015 (EDT) Canvas: 01011878 MyIT: 10193230

Dashboard

To-Do List

To-Do List Not Displaying All Items To Be Graded

--Jen 18:32, 28 June 2015 (EDT) Canvas: 00865228; MyIT: 10145466

Assignments

Differentiated Assignments

Speedgrader

Differentiated assignment due dates

Speedgrader Times out

--<a href="User:Stocks">Stephanie</a> 09:00, 10 October 2015 (EDT) Canvas 01098682

Some students can't see annotations in Croc-o-doc when the assignment is given to groups

--Jolaine 11:11, 19 February 2016 (EST)Canvas 1297715, MyIT 10323912 10357424 10340752

Course

Settings

Conferences

Conferences with lengthy descriptions broken in Chrome browser

--Jolaine 11:38, 10 February 2016 (EST)-- MyIT ticket 10309674, Canvas ticket 01233919

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation

Settings

Notifications

Grades

===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen=== System: Canvas Problem: If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE: Students view of their grades is not affected. Workaround: Clear cache and cookies in your browser to reset the gradebook to it's correct view Status: Under investigation by Canvas Engineers. User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267

People

Quizzes

Quiz Index Page Round up Total Number of Points

--Anchalee 14:45, 16 March 2016 (EST) ; Canvas ticket 01283838, MyIT ticket 10346274

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) last update January 29, 2016 753134; 00403152

Special Characters in Fill in the Blank Questions

--Jolaine 09:55, 2 March 2016 (EST) ; Canvas ticket 01261520, MyIT ticket 10331409

Disappearing Students in "Assign to" Section of Practice Quizzes

--Steph 15:39, 24 March 2016 (EDT)-- ; Canvas ticket 01292401, MyIT ticket 10352425

==Mobile App==

Retrieved from "https://lss.at.ufl.edu/help/Known_Issues_Canvas"
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