Known Issues Canvas

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(Some students can't see annotations in Croc-o-doc when the assignment is given to groups)
 
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*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the top.  Those messages cannot be replied to. An error message is generated.
*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the top.  Those messages cannot be replied to. An error message is generated.
*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved
--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT)  <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT)  <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
-
 
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===People with a large number of enrollments cannot send mail to groups===
 
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*''System:'' Canvas
 
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*''Problem:'' If users are enrolled in ~50 or more courses, they will see a severe lag in the time it takes to populate the list of groups when trying to send an email.  If the person is enrolled in even more courses (>100), the page will time-out before the list loads, preventing the user from sending the mail message.
 
-
*''Workaround:''If possible, reduce enrollments.  If not possible to reduce enrollments, you may communicate with a group by going into the group home page and using announcements.
 
-
*''Status:'' Under investigation by Canvas Engineers.
 
-
--[[User:Jolaine|Jolaine]] 13:52, 28 July 2015 (EDT) <font color="white"> Canvas: 00916831 MyIT: 10147972</font>
 
===People with a large number of enrollments cannot use the More Courses option===  
===People with a large number of enrollments cannot use the More Courses option===  
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*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
-
*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT)  <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT)  <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
== Dashboard ==
== Dashboard ==
=== To-Do List ===
=== To-Do List ===
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====To-Do List Displays Items To Be Graded That Are Fully Graded====
 
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*''System'': Canvas
 
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*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, items that have been fully graded continue to show.
 
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*''Workaround:'' Click on the "X" to hide those items from the To-Do list.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
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--[[User:jacs|Jen]] 12:20, 3 February 2015 (EDT) <font color="white">Canvas 1383030, 1444549, 1509378; MyIT 00849646, 10149623</font>
 
-
 
====To-Do List Not Displaying All Items To Be Graded====
====To-Do List Not Displaying All Items To Be Graded====
*''System'': Canvas
*''System'': Canvas
*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved
--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
== Assignments ==
== Assignments ==
-
===Differentiated Assignments===
 
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===="Assign To" Field Not Populating Students Alphabetically====
 
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*''System'': Canvas
 
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*''Problem:'' Differentiated Assignments are displaying the first five students differently depending on the browser used. Within Chrome and Safari they are NOT listed in alphabetical order, within FF they are listing the first five in order.
 
-
*''Workaround:'' None.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
-
--[[User:jacs|Jen]] 11:43, 09 June 2015 (EDT) <font color="white">1569569;00422360</font>
 
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===="Assign To" Field Shows "Loading" instead of Student Name====
 
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*''System'': Canvas
 
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*''Problem:'' This happens based on the number of enrollments in the course and where they are listed in the list of enrollments. In testing, it would fail after 200th enrollment. So, any user you try to assign an assignment to after the 200th will show up as 'Loading...' as it seems Canvas times out after loading 200 enrollments. This does seem to only be a UI bug though as it does correctly assign them to the users and speedgrader shows correctly.
 
-
*''Workaround:'' None.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
-
--[[User:Jolaine|Jolaine]] 08:28, 20 January 2016 (EST)<font color="white">MyIT 10297139; Canvas 01204962</font>
 
 +
===Differentiated Assignments===
=== Speedgrader ===
=== Speedgrader ===
-
==== Box and Crocodoc are working together ====
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*''System'': Canvas
+
 
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*''Problem:'' Students may encounter an informational text when submitting a document that reads similar to "Box and Crocodoc are working together...sorry for any inconvenience." Your submission will be viewable in the Box viewer instead of Crocodoc, however, this appears to be transparent for users.
+
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*''Workaround:'' The Box viewer is a fail-over reader for when documents are not able to be viewed within Crocodoc behind the scenes within Canvas.  Canvas support has suggested that the documents may eventually display in Crocodoc.
+
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*''Status:'' Informational Only.
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-
--[[User:jacs|Jen]] 9:08, 25 November 2014 (EDT) <font color="white">None</font>
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====Differentiated assignment due dates====
====Differentiated assignment due dates====
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*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
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*''Status:'' Under investigation by the Canvas Engineers
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*''Status:'' Shelved <font color="white">, 00415745 myIT: 10084264 </font>
-
--[[User:dmainwaring92|Daniel]] 5:13, 6 April 2015 (EDT) <font color="white">Canvas:1505685, 00865176, 00415745 myIT: 10084264 </font>
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==== Speedgrader Times out  ====
==== Speedgrader Times out  ====
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</li><li><i>Problem:</i> In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.”   
</li><li><i>Problem:</i> In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.”   
</li><li><i>Workaround:</i> Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook.  This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly.   
</li><li><i>Workaround:</i> Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook.  This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly.   
-
</li><li><i>Status:</i>
+
</li><li><i>Status: Currently being tested in Beta may be release within the next two or three updates D.M 4/4/16</i>
</li></ul>
</li></ul>
<p>--&lt;a href="User:Stocks"&gt;Stephanie&lt;/a&gt; 09:00, 10 October 2015 (EDT)  <font color="white">Canvas 01098682</font>
<p>--&lt;a href="User:Stocks"&gt;Stephanie&lt;/a&gt; 09:00, 10 October 2015 (EDT)  <font color="white">Canvas 01098682</font>
-
=== Turnitin ===
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==== Some students can't see annotations in Croc-o-doc when the assignment is given to groups  ====
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*''System'': Canvas
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<ul><li><i>System</i>: Canvas
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*''Problem:'' When a Turnitin report shows an exact match to another student paper in the Turnitin database, the instructor is instructed to click a link to request permission to view the original paper.  This link does nothing at this point, and there is no way to see the original paper.  
+
</li><li><i>Problem:</i> If an assignment is given to groups, some students are not able to see the teacher's annotations in Croc-o-doc.
-
*''Workaround:'' None
+
</li><li><i>Workaround:</i>The instructor can download the annotated document and attach it to the assignment to return to the student.
-
*''Status:'' Under investigation by Canvas Engineers. Canvas Engineers report back this this issue cannot be resolved.  
+
</li><li><i>Status:</i> [https://lss.at.ufl.edu/help/Canvas_Updates#Crocodoc_Annotations_and_Group_Assignments | Resolved by Update 04/23/2016]
-
--[[User:Jolaine|Jolaine]] 09:32, 5 May 2015 (EDT) <font color="white">Canvas: 1534643; 00857070 MyIT: 10094975</font>
+
</li></ul>
 +
--[[User:Jolaine|Jolaine]] 11:11, 19 February 2016 (EST)<font color="white">Canvas 1297715, MyIT 10323912 10357424 10340752</font>
== Course ==
== Course ==
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===Rich Content Editor===
 
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*''System'': Canvas
 
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*''Problem:'' When inserting the ampersand, space, and other special characters, in to the HTML editor, when saving/switching back to the Rich Content Editor view, the characters display as escaped. i.e. ''&amp;''
 
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*''Workaround:'' Correct the escaped characters within the Rich Content Editor view and save.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
-
--[[User:jacs|Jen]] 13:26, 9 September, 2015 (EDT) <font color="white">Canvas: 01032661; MyIT: 10205460</font>
 
-
 
===Settings===
===Settings===
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====Imported "Ends" Date affects Course Behavior====
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==Conferences==
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*''System'': Canvas
+
 
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*''Problem:'' When importing content from one course to another, the "Starts" date and the "Ends" date in the previous semester (found under "Settings) can carry over into the current semester. If left in place, an "Ends" date that is in the past is negatively impacting course behavior.  Examples include quizzes wiping out student submissions, and being unable to send emails to the course participants.
+
===Conferences with lengthy descriptions broken in Chrome browser===
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*''Workaround:'' Remove the "Ends" date or update it to a date in the future.
+
*''System:'' Canvas
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*''Status:'' Under investigation by Canvas Engineers.
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*''Problem:'' If a conference is created with a lengthy description, the "start" button disappears preventing anyone from joining the conference  The edit option is also gone so that the instructor cannot remove the description.  
-
--[[User:Jolaine|Jolaine]] 15:56, Sept 8, 2015 (EDT) <font color="white">Canvas: 01028940 MyIT: 10203344</font>
+
*''Workaround:'' Keep the descriptions short (a few words) or don't use one at all.  If you already have the problem, use FF browser to edit the description.  
 +
*''Status:'' Shelved - Instructure has deemed that the workaround should be used.
 +
--[[User:Jolaine|Jolaine]] 11:38, 10 February 2016 (EST)-- <font color="white">MyIT ticket 10309674, Canvas ticket 01233919</font>
==Files==
==Files==
-
===Folders with spaces at the end not displaying Files correctly===
 
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*''System:'' Canvas
 
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*''Problem:'' When a folder has a space at the end of it's name, when clicked on it will not display any files.
 
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*''Workaround:'' Remove the space at the end of the folder name and the files will display correctly.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
-
--[[User:dmainwaring92|Daniel]] 14:47, 5 January 2015 (EDT) 
 
===Preview Of Large PDF and PPSX Not Displaying===
===Preview Of Large PDF and PPSX Not Displaying===
*''System:'' Canvas
*''System:'' Canvas
*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
*''Workaround:'' Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.  
*''Workaround:'' Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.  
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved by Instructure
--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143; 00397556</font>
--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143; 00397556</font>
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===Settings===
===Settings===
====Notifications====
====Notifications====
-
=====Notifications Not Being Sent to E-mail=====
 
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*''System'': Canvas
 
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*''Problem'': Users Not Receiving Timely Notifications After Notifications Settings Modification
 
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*''Workaround'': We have recently received information that it may take as much as one week (even days) for a change in Notifications Frequency to take place.  Thus, if today you were to change your Notifications Frequency from ''Weekly'' to ''ASAP'', the change would not take effect until sometime early next week.  We are investigating this issue and will provide additional detail as we get more information.
 
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*''Status'': Informational Only
 
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--[[User:jacs|Jen]] 09:38, 3 September 2014 (EDT)
 
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=====Notifications Not Being Received via E-mail=====
 
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*''System'': Canvas
 
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*''Problem'': Users are not receiving e-mail notifications
 
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*''Workaround'': Ensure that your e-mail address is verified.  To do this, click on 'Settings' in upper-right.  Within the "Email Addresses" section, ensure that your @ufl email address is blue.  If your @ufl email address is grey and italicized, this means it is not verified.  To verify, click the address and follow the prompts to verify it.  Until this is done, you will not receive any e-mailed notifications.
 
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*''Status'': Informational Only
 
-
--[[User:jacs|Jen]] 09:33, 27 February 2015 (EDT)  <font color="white">1471612; Informational Only; 00790736</font>
 
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=====View This Message In Conversations Link Not Working=====
 
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*''System'': Canvas
 
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*''Problem'': Within an e-mailed notification, when a user clicks on the "View this message in Conversations" link, the user is taken into Conversations but no conversation is selected.  The links for going to the specific message in the inbox currently do not function as intended.
 
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*''Workaround'': View conversations from within the Inbox.
 
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*''Status'': Under investigation by Canvas Engineers.
 
-
--[[User:jacs|Jen]] 09:38, 1 October 2014 (EDT)  <font color="white">745224; 00402797</font>
 
== Grades ==
== Grades ==
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===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen===
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<font color="white">===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen===
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*''System'': Canvas
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''System'': Canvas
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*''Problem:'' If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE:  Students view of their grades is not affected.  
+
''Problem:'' If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE:  Students view of their grades is not affected.  
-
*''Workaround:'' Clear cache and cookies in your browser to reset the gradebook to it's correct view
+
''Workaround:'' Clear cache and cookies in your browser to reset the gradebook to it's correct view
-
*''Status:'' Under investigation by Canvas Engineers.  
+
''Status:'' Under investigation by Canvas Engineers.  
-
--[[User:Jolaine|Jolaine]] 14:57, 18 December 2015 (EST)<font color="white">10278787;  01168267</font>
+
User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787;  01168267 </font>
-
 
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===Gradebook disappears in Internet Explorer browser===
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*''System'': Canvas
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*''Problem:'' A white screen is displayed when trying to access gradebook in IE 10 and IE 11
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*''Workaround:'' Use Chrome, Firefox, or Safari
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-
*''Status:'' Under investigation by Canvas Engineers.  An update has been developed and is currently in testing.
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-
--[[User:Jolaine|Jolaine]] 15:05, 13 October 2015 (EDT)  <font color="white">10231457;  01091790</font>
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-
 
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===Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone====
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*''System'': Canvas
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*''Problem:'' When using "Message Students Who..." through Grades in a large enrollment course, an error occurs and it appears that the message was not sent; however, the message is sent to everyone in the course not just those who "have not submitted." etc.
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-
*''Workaround:'' None
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*''Status:'' Under investigation by Canvas Engineers.
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-
--[[User:jolaine|JoLaine]] 12:25, 02 October 2014 (EDT)  <font color="white">804616, 747292;  00403031</font>
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-
 
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==Outcomes==
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===Mastery Percentage===
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====Master Percentage Not Work as Intended====
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*''System'': Canvas
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*''Problem:''  The feature should require that a student achieves at least XX% of the questions within the (question) bank correct in order to achieve mastery, however, it currently only depends on whether they mastered the questions individually.
+
-
*''Workaround:'' None at this time
+
-
*''Status:'' Under investigations by Canvas Engineers.
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-
--[[User: anchalee|Anchalee]] 17:00, 15 June 2015 (EDT)
+
-
 
+
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===Import Outcomes===
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===='Edit Outcomes' Button Present On Imported Outcomes====
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*''System'': Canvas
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*''Problem:'' When importing an outcome into a course from the account level, the edit button appears and admins can make changes to an account level outcome inside the course.
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-
*''Workaround:'' None (other than navigating away from the page and back again)
+
-
*''Status:'' Under investigation by Canvas Engineers.
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-
--[[User:jacs|Jen]] 14:35, 2 June 2015 (EDT)  <font color="white">1557942; 00421065</font>
+
-
 
+
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===Rubrics===
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-
====Building Multiple Rubrics Outcomes Are Only Applied To First Rubric====
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*''System'': Canvas
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-
*''Problem:'' When creating more than one rubric at a time using the Rubric section, adding Outcomes will only add them to the previous rubric
+
-
*''Workaround:'' Create the Rubrics one at a time.
+
-
*''Status:'' Under investigation by Canvas Engineers.
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-
--[[User:jacs|Jen]] 11:31, 20 August 2014 (EDT)  <font color="white">663413; 00397844</font>
+
-
 
+
-
====Page Error Upon Attempting To View Account-Level Outcome's Aligned Item====
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-
*''System'': Canvas
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-
*''Problem:'' If you have an account-level rubric that has an account-level outcome as a criterion, attempting to view the outcome's aligned item (which should be the rubric) will give you a page error.
+
-
*''Workaround:'' None.
+
-
*''Status:'' Under investigation by Canvas Engineers.
+
-
--[[User:jacs|Jen]] 11:31, 23 December 2014 (EDT)  <font color="white">1388698, 1506948;  00415865</font>
+
==People==
==People==
-
===Enrollments===
+
==Quizzes==
-
==== Dropped Students Are Still Showing As Being In The Course ====
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-
*''System:'' Canvas
+
-
*''Problem:'' Students who DROP a course are still showing as being in the course (within Canvas) if they were added to a manually-created section prior to DROP.  Currently, the DROP/ADD process runs against the registrar sections and updates those, however, it does not run against the manually-created sections that were created through myUFL.
+
-
*''Workaround:'' Manually remove the students from the myUFL created sections.  If you have large numbers of students or are unsure, please contact Learning Support Services at 352-392-4357 option 3 or e-mail us at learning-support@ufl.edu
+
-
*''Status:'' UFIT is working on a fix.
+
-
--[[User:jacs|Jen]] 15:34, 29 August 2014 (EDT) <font color="white">NOT A CANVAS ISSUE</font>
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-
=== Groups ===
+
====Quiz Index Page Round up Total Number of Points====
-
====Ungrouped Student Due To Section Drop====
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*''System:'' Canvas
*''System:'' Canvas
-
*''Problem:'' If a student is enrolled in two different sections within a course and also a member of a group; if they are removed from one of the two sections, the student is also removed from the group.
+
*''Problem:'' If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
-
*''Workaround:'' Until this issue can be resolved, checked the Group memberships frequently to regroup ungrouped Students if you're moving students between sections and/or during periods of ADD/DROP.
+
*''Workaround:'' No workaround at this time.  
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved
-
--[[User:jacs|Jen]] 11:14, 9 October 2014 (EDT)  <font color="white">764153; 00403666</font>
+
--[[User:Anchalee|Anchalee]] 14:45, 16 March 2016 (EST) <font color="white">; Canvas ticket 01283838, MyIT ticket 10346274</font>
-
 
+
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==Quizzes==
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-
===="You have made changes to the questions in this quiz" Warning Message====
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*''System'': Canvas
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-
*''Problem:'' When previewing a Quiz, if the "Keep Editing This Quiz" button is clicked, the message "You have made changes to the questions in this quiz. These changes will not appear for students until you save the quiz." will appear. This message also appears if the "Update Question" button is clicked but the quiz itself has not been saved.
+
-
*''Workaround:'' Review the quiz to ensure it is as intended and then save the quiz to clear this warning message by clicking the "Save It Now" button.
+
-
*''Status:'' Under investigation by Canvas Engineers.
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-
--[[User:jacs|Jen]] 07:38, 17 September, 2015 (EDT) <font color="white">Canvas: 01030115; MyIT: 10203671</font>
+
====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
Line 223: Line 101:
*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved:Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers
-
--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) <font color="white">753134; 00403152</font>
+
--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) last update
 +
January 29, 2016 <font color="white">753134; 00403152</font>
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====Quiz Points Showing as 9.99999999999999 instead of 10====
+
====Special Characters in Fill in the Blank Questions====
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*''System'': Canvas
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*''System:'' Canvas
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*''Problem:'' When viewing a quiz, the point value is displayed as 9.99999999999999 instead of 10.  Upon editing of the quiz, the point value is displayed as 10.  This is a known issue in Canvas that is due to the system not rounding correctly when it totals it up on the quizzes page.
+
*''Problem:'' In Fill in the Blank questions, if there are any special characters (%$', etc) AND the answer is more than one word (Newton's Law), the student's answer will be marked incorrect, even if it matches exactly the correct answer given by the instructor.
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*''Workaround:'' None available.  Students will still receive the correct percentage points when they take the quizThis is a display bug.
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*''Workaround:'' If your answer requires special characters, use the "Multiple Blank" Fill in the Blank type questionsSo the example of Newton's Law would display as two separate blanks "Newton's" and "Law" instead of one blank with "Newton's Law."
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*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved
-
--[[User:jacs|Jen]] 12:33, 22 July 2014 (EDT) <font color="white">635202; 00396230</font>
+
--[[User:Jolaine|Jolaine]] 09:55, 2 March 2016 (EST) <font color="white">; Canvas ticket 01261520, MyIT ticket 10331409</font>
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====MP3 Media Files In Quiz Not Converting====
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====Disappearing Students in "Assign to" Section of Practice Quizzes====
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*''System'': Canvas
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*''System:'' Canvas
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*''Problem:'' MP3 files which are imported in batch to a course(such as an imported export file) do not correctly trigger a new conversion of the files in the course right away.
+
*''Problem:'' In practice quizzes, students in the "Assign to" field may disappear (if the instructor is assigning to individual students) resulting in practice quizzes assigned to no one. Usually the students will disappear about five minutes after saving the settings of the practice quiz.
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*''Workaround:'' None currently available.
+
*''Workaround:'' The first workaround is to assign the practice quiz to everyone within the course. The second workaround is to change the quiz type to a "Graded Quiz" and then assign the quiz to the students taking the quiz.
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' Shelved
-
--[[User:jacs|Jen]] 14:28, 12 September 2014 (EDT)  <font color="white">717775; 00400758</font>
+
--[[User:Steph|Steph]] 15:39, 24 March 2016 (EDT)-- <font color="white">; Canvas ticket 01292401, MyIT ticket 10352425</font>
-
 
+
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====Numeric Question Answer Contains .0000====
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*''System'': Canvas
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*''Problem:'' When entering an answer into a numeric question, whole numbers generate a decimal point and four zeros when typed into a numerical answers answer field.
+
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*''Workaround:'' None currently available.
+
-
*''Status:'' Under investigation by Canvas Engineers.
+
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--[[User:dmainwaring|Daniel]] 14:28, 12 September 2014 (EDT) <font color="white">Canvas: 1544463; 00419503; 00940890 MyIT: 10113041</font>
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-
 
+
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====Additional time on Quiz====
+
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*''System'': Canvas
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*''Problem:'' Professor gives students additional time and it will show for a short period of time below the person's name the following text "gets ** extra minutes on each attempt" but after a certain amount of time the message "gets ** extra minutes on each attempt" gets removed..
+
-
*''Workaround:'' The work around is to manually give the student their time one by one. You'll want to give student 1 their extension, save and then refresh the page. Then after refreshing add time for student
+
-
*''Status:'' Under investigation by Canvas Engineers.
+
-
--[[User:d.m|Dalyns]] 14:28, 23 May 2015 (EDT)  <font color="white">1554216; 00420627</font>
+
-
 
+
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====Quiz with access code leads to "Page not Found error"====
+
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*''System'': Canvas
+
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*''Problem:'' Any quiz created that requires an Access code is breaking and students are unable to take the quiz.
+
-
*''Workaround:'' Remove access code from quiz
+
-
*''Status:'' Under investigation by Canvas Engineers.
+
-
--[[User:d.m|Dalyns]] 12:05, 29 August (EDT)  <font color="white">10195852; 01006603</font>
+
-
 
+
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====Quiz Submission====
+
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*''System'': Canvas
+
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*''Problem:'' We have noticed an issue with quizzes which are automatically submitted while the student is not viewing the page. When this occurs, the submission isn't fully created/generated in the SpeedGrader or Gradebook. It does not appear until the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.  
+
-
*''Workaround:'' Quizzes will appear again once you view them from the "Moderate Quiz" page
+
-
*''Status:'' Under investigation by Canvas Engineers.
+
-
--[[User:d.m|Dalyns]] 1:20, 2 December (EDT) <font color="white">; 00403152</font>
+
==Mobile App==
==Mobile App==
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===Android===
 
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====Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore====
 
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*''System'': Canvas
 
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*''Problem:'' When using a Nook HD (Android 4.0.4) users are unable to download the Canvas app from the Play Store. Users receive an incompatibility error when attempting to download and are unable to install the app. According to the system specifics guide, the OS is compatible.  The Nook HD does not have a camera, and the Canvas app requires permission to access a camera within the Android device.  This is causing a point of contention.
 
-
*''Workaround:'' Use mobile browser or desktop/laptop computer until this issue is resolved.
 
-
*''Status:'' Under investigation by Canvas engineers.
 
-
--[[User:jacs|Jen]] 06:33, 18 August 2014 (EDT) <font color="white">655092; 00397555</font>
 
-
 
-
====Students unable to view content if "Pages" hidden in Navigation====
 
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*''System'': Canvas
 
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*''Problem:'' On certain version of Android, students will get an error message saying "you are not authorized to view this content" if they try to access a Page from within Modules.  This occurs only when the "Pages" tool is hiden on the Navigation bar.
 
-
*''Workaround:'' Instructor can make "Pages" available on Navigation bar at his/her discretion, or students can use a computer to access the content.
 
-
*''Status:'' Fix has been found and is scheduled to be implemented in update on October 31.
 
-
--[[User:Jolaine|Jolaine]] 09:23, 22 October 2015 (EDT) <font color="white"> Cavnas ticket-01098724; MyIT ticket-10235360</font>
 
-
 
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===Apple===
 
-
====Canvas iPhone App: Create an Announcement====
 
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*''System'': Canvas
 
-
*''Problem:'' Users are no longer able to create new announcements from within the app. The "horn" is missing from the upper-right corner. Announcements can be replied to (the arrow is in the upper-right corner) but a fresh announcement has to be created from the web browser. Users cannot create a new announcement on the iPhone and iPod.
 
-
*''Workaround:'' Use desktop/laptop computer until this issue is resolved.
 
-
*''Status:'' Under investigation by Canvas engineers.
 
-
--[[User:d.m|Dalyns]] 12:05, 30 September  (EDT)  <font color="white">10222476; 01070024</font>
 
-
 
-
==Account==
 
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===Integrations===
 
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====Respondus LockDown Browser and Respondus Monitor Settings Visible In Quizzes====
 
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*''System'': Canvas
 
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*''Problem:'' Upon viewing a created Quiz, settings related to Respondus LockDown Browser and Respondus Monitor are visible but cannot be altered.
 
-
*''Workaround:'' These settings are a side-effect of the LTI Integration and do not negatively impact Quizzes.  Only Instructors, TA's and associated roles can view these settings.  These settings are not visible to Students.
 
-
*''Status:'' Under investigation by UFIT.
 
-
--[[User:jacs|Jen]] 13:03, 7 July 2015 (EDT) <font color="white"></font>
 
-
 
-
====Articulate Storyline Hotspot====
 
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*''System'': Canvas
 
-
*''Problem:''  Issue specific to hot spots in Articulate Storyline files. The files that are a mix of selecting radio buttons as answers or hot spots as the answer only work for the radio button questions.
 
-
*''Workaround:'' NO WORKAROUND; 
 
-
*''Status:'' Has been requested, but has not been voted on enough to make it to production.
 
-
--[[User:d.m|Dalyns]] 9:30, 16 October 2015 (EDT) <font color="white">01094986 Canvas 10233791</font>
 

Latest revision as of 13:18, 19 April 2016

Contents

Inbox

Sporadic appearance of emails without recipient list, cannot reply

--Jolaine 16:04, 13 October 2015 (EDT) Canvas: 01091960 MyIT: 10229500

People with a large number of enrollments cannot use the More Courses option

--Daniel 14:26, 5 October 2015 (EDT) Canvas: 01011878 MyIT: 10193230

Dashboard

To-Do List

To-Do List Not Displaying All Items To Be Graded

--Jen 18:32, 28 June 2015 (EDT) Canvas: 00865228; MyIT: 10145466

Assignments

Differentiated Assignments

Speedgrader

Differentiated assignment due dates

Speedgrader Times out

--<a href="User:Stocks">Stephanie</a> 09:00, 10 October 2015 (EDT) Canvas 01098682

Some students can't see annotations in Croc-o-doc when the assignment is given to groups

--Jolaine 11:11, 19 February 2016 (EST)Canvas 1297715, MyIT 10323912 10357424 10340752

Course

Settings

Conferences

Conferences with lengthy descriptions broken in Chrome browser

--Jolaine 11:38, 10 February 2016 (EST)-- MyIT ticket 10309674, Canvas ticket 01233919

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation

Settings

Notifications

Grades

===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen=== System: Canvas Problem: If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE: Students view of their grades is not affected. Workaround: Clear cache and cookies in your browser to reset the gradebook to it's correct view Status: Under investigation by Canvas Engineers. User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267

People

Quizzes

Quiz Index Page Round up Total Number of Points

--Anchalee 14:45, 16 March 2016 (EST) ; Canvas ticket 01283838, MyIT ticket 10346274

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) last update January 29, 2016 753134; 00403152

Special Characters in Fill in the Blank Questions

--Jolaine 09:55, 2 March 2016 (EST) ; Canvas ticket 01261520, MyIT ticket 10331409

Disappearing Students in "Assign to" Section of Practice Quizzes

--Steph 15:39, 24 March 2016 (EDT)-- ; Canvas ticket 01292401, MyIT ticket 10352425

==Mobile App==

Personal tools
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Variants
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Navigation
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