Known Issues Canvas

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*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the top.  Those messages cannot be replied to. An error message is generated.
*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the top.  Those messages cannot be replied to. An error message is generated.
*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT)  <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT)  <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
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*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT)  <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT)  <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
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*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
== Assignments ==
== Assignments ==
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====Group Assignments Broken by Deleting Group Set====
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*''System'': Canvas
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*''Problem:'' Instructor created a Group Set and an Assignment that was assigned to that group set.  Later, the group set was deleted and recreated with the same name.  The Assignment still appeared to be correct because the Group Set was named the same thing, but when students submitted, the Assignment treated every student as his/her own group.  There should have been an alert when deleting the original Group Set that there was an Assignment attached and that the new Group Set would have to be re-attached.
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*''Workaround:'' Make sure that Group Sets assigned to an Assignment or Discussion are not deleted, or if they are, that the Discussion or Assignment gets re-attached to the new Group Set.
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:Jolaine|Jolaine]] 10:23, 8 February 2016 (EST)<font color="white">Canvas ticket 10225890; MyIT ticket 10305605</font>
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===Differentiated Assignments===
===Differentiated Assignments===
=== Speedgrader ===
=== Speedgrader ===
    
    
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*''Tool'': Crocodoc
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*''Problem'': When an instructor uses Crocodoc annotations for a supported assignment submission type (primarily Word documents and PDFs), the Firefox browser frequently removes the last annotated comment when updating the score field in SpeedGrader. This behavior is a Crocodoc-specific limitation within Firefox that cannot be resolved by Crocodoc at this time. To warn about the effects of Firefox and Crocodoc annotations, Canvas displays a warning banner that says “Warning: Crocodoc has limitations when used in Firefox. Comments will not always be saved.” To avoid losing any annotations, instructors may choose to use another browser when providing Crocodoc annotated feedback, or try clicking the screen before navigating to another student.
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*''Workaround'': Use another browser when providing Crocodoc annotated feedback, or try clicking the screen before navigating to another student.
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*''Status'': Under investigation by Canvas engineers.
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-
--[[User:d.m|Dalyns]] 12:00, 28 January 2016 (EDT)  <font color="white">; </font>
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====Differentiated assignment due dates====
====Differentiated assignment due dates====
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*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
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*''Status:'' Under investigation by the Canvas Engineers
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*''Status:'' Shelved <font color="white">, 00415745 myIT: 10084264 </font>
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--[[User:dmainwaring92|Daniel]] 5:13, 6 April 2015 (EDT) <font color="white">Canvas:1505685, 00865176, 00415745 myIT: 10084264 </font>
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==== Speedgrader Times out  ====
==== Speedgrader Times out  ====
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</li><li><i>Problem:</i> In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.”   
</li><li><i>Problem:</i> In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.”   
</li><li><i>Workaround:</i> Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook.  This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly.   
</li><li><i>Workaround:</i> Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook.  This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly.   
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</li><li><i>Status:</i>
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</li><li><i>Status: Currently being tested in Beta may be release within the next two or three updates D.M 4/4/16</i>
</li></ul>
</li></ul>
<p>--&lt;a href="User:Stocks"&gt;Stephanie&lt;/a&gt; 09:00, 10 October 2015 (EDT)  <font color="white">Canvas 01098682</font>
<p>--&lt;a href="User:Stocks"&gt;Stephanie&lt;/a&gt; 09:00, 10 October 2015 (EDT)  <font color="white">Canvas 01098682</font>
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</li><li><i>Problem:</i> If an assignment is given to groups, some students are not able to see the teacher's annotations in Croc-o-doc.
</li><li><i>Problem:</i> If an assignment is given to groups, some students are not able to see the teacher's annotations in Croc-o-doc.
</li><li><i>Workaround:</i>The instructor can download the annotated document and attach it to the assignment to return to the student.
</li><li><i>Workaround:</i>The instructor can download the annotated document and attach it to the assignment to return to the student.
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</li><li><i>Status:</i> Under investigation by Canvas Engineers
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</li><li><i>Status:</i> [https://lss.at.ufl.edu/help/Canvas_Updates#Crocodoc_Annotations_and_Group_Assignments | Resolved by Update 04/23/2016]
</li></ul>
</li></ul>
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--[[User:Jolaine|Jolaine]] 11:11, 19 February 2016 (EST)<font color="white">Canvas 01250500, 10340752  MyIT 10323912</font>
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--[[User:Jolaine|Jolaine]] 11:11, 19 February 2016 (EST)<font color="white">Canvas 1297715, MyIT 10323912 10357424 10340752</font>
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=== Turnitin ===
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*''System'': Canvas
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*''Problem:'' When a Turnitin report shows an exact match to another student paper in the Turnitin database, the instructor is instructed to click a link to request permission to view the original paper.  This link does nothing at this point, and there is no way to see the original paper.
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*''Workaround:'' None
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*''Status:'' Under investigation by Canvas Engineers.  Canvas Engineers report back this this issue cannot be resolved.
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-
--[[User:Jolaine|Jolaine]] 09:32, 5 May 2015 (EDT) <font color="white">Canvas: 1534643; 00857070 MyIT: 10094975</font>
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== Course ==
== Course ==
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===Rich Content Editor===
 
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*''System'': Canvas
 
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*''Problem:'' When inserting the ampersand, space, and other special characters, in to the HTML editor, when saving/switching back to the Rich Content Editor view, the characters display as escaped. i.e. ''&amp;''
 
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*''Workaround:'' Correct the escaped characters within the Rich Content Editor view and save.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
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--[[User:jacs|Jen]] 13:26, 9 September, 2015 (EDT) <font color="white">Canvas: 01032661; MyIT: 10205460</font>
 
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===Settings===
===Settings===
==Conferences==
==Conferences==
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*''Problem:'' If a conference is created with a lengthy description, the "start" button disappears preventing anyone from joining the conference  The edit option is also gone so that the instructor cannot remove the description.  
*''Problem:'' If a conference is created with a lengthy description, the "start" button disappears preventing anyone from joining the conference  The edit option is also gone so that the instructor cannot remove the description.  
*''Workaround:'' Keep the descriptions short (a few words) or don't use one at all.  If you already have the problem, use FF browser to edit the description.  
*''Workaround:'' Keep the descriptions short (a few words) or don't use one at all.  If you already have the problem, use FF browser to edit the description.  
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved - Instructure has deemed that the workaround should be used.
--[[User:Jolaine|Jolaine]] 11:38, 10 February 2016 (EST)-- <font color="white">MyIT ticket 10309674, Canvas ticket 01233919</font>
--[[User:Jolaine|Jolaine]] 11:38, 10 February 2016 (EST)-- <font color="white">MyIT ticket 10309674, Canvas ticket 01233919</font>
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*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
*''Workaround:'' Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.  
*''Workaround:'' Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.  
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved by Instructure
--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143; 00397556</font>
--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143; 00397556</font>
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====Notifications====
====Notifications====
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=====View This Message In Conversations Link Not Working=====
 
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*''System'': Canvas
 
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*''Problem'': Within an e-mailed notification, when a user clicks on the "View this message in Conversations" link, the user is taken into Conversations but no conversation is selected.  The links for going to the specific message in the inbox currently do not function as intended.
 
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*''Workaround'': View conversations from within the Inbox.
 
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*''Status'': Under investigation by Canvas Engineers.
 
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--[[User:jacs|Jen]] 09:38, 1 October 2014 (EDT)  <font color="white">745224; 00402797</font>
 
== Grades ==
== Grades ==
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===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen===
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<font color="white">===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen===
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*''System'': Canvas
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''System'': Canvas
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*''Problem:'' If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE:  Students view of their grades is not affected.  
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''Problem:'' If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE:  Students view of their grades is not affected.  
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*''Workaround:'' Clear cache and cookies in your browser to reset the gradebook to it's correct view
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''Workaround:'' Clear cache and cookies in your browser to reset the gradebook to it's correct view
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*''Status:'' Under investigation by Canvas Engineers.  
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''Status:'' Under investigation by Canvas Engineers.  
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--[[User:Jolaine|Jolaine]] 14:57, 18 December 2015 (EST)<font color="white">10278787;  01168267</font>
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User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787;  01168267 </font>
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===Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone====
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*''System'': Canvas
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*''Problem:'' When using "Message Students Who..." through Grades in a large enrollment course, an error occurs and it appears that the message was not sent; however, the message is sent to everyone in the course not just those who "have not submitted." etc.
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*''Workaround:'' None
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*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jolaine|JoLaine]] 12:25, 02 October 2014 (EDT)  <font color="white">804616, 747292;  00403031</font>
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==People==
==People==
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*''Problem:'' If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
*''Problem:'' If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
*''Workaround:'' No workaround at this time.  
*''Workaround:'' No workaround at this time.  
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
--[[User:Anchalee|Anchalee]] 14:45, 16 March 2016 (EST) <font color="white">; Canvas ticket 01283838, MyIT ticket 10346274</font>
--[[User:Anchalee|Anchalee]] 14:45, 16 March 2016 (EST) <font color="white">; Canvas ticket 01283838, MyIT ticket 10346274</font>
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*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
*''Problem:'' When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook.  Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved:Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers
--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) last update  
--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT) last update  
January 29, 2016 <font color="white">753134; 00403152</font>
January 29, 2016 <font color="white">753134; 00403152</font>
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*''Problem:'' In Fill in the Blank questions, if there are any special characters (%$', etc) AND the answer is more than one word (Newton's Law), the student's answer will be marked incorrect, even if it matches exactly the correct answer given by the instructor.
*''Problem:'' In Fill in the Blank questions, if there are any special characters (%$', etc) AND the answer is more than one word (Newton's Law), the student's answer will be marked incorrect, even if it matches exactly the correct answer given by the instructor.
*''Workaround:'' If your answer requires special characters, use the "Multiple Blank" Fill in the Blank type questions.  So the example of Newton's Law would display as two separate blanks "Newton's" and "Law" instead of one blank with "Newton's Law."
*''Workaround:'' If your answer requires special characters, use the "Multiple Blank" Fill in the Blank type questions.  So the example of Newton's Law would display as two separate blanks "Newton's" and "Law" instead of one blank with "Newton's Law."
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
--[[User:Jolaine|Jolaine]] 09:55, 2 March 2016 (EST) <font color="white">; Canvas ticket 01261520, MyIT ticket 10331409</font>
--[[User:Jolaine|Jolaine]] 09:55, 2 March 2016 (EST) <font color="white">; Canvas ticket 01261520, MyIT ticket 10331409</font>
 +
 +
====Disappearing Students in "Assign to" Section of Practice Quizzes====
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*''System:'' Canvas
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*''Problem:'' In practice quizzes, students in the "Assign to" field may disappear (if the instructor is assigning to individual students) resulting in practice quizzes assigned to no one. Usually the students will disappear about five minutes after saving the settings of the practice quiz.
 +
*''Workaround:'' The first workaround is to assign the practice quiz to everyone within the course. The second workaround is to change the quiz type to a "Graded Quiz" and then assign the quiz to the students taking the quiz.
 +
*''Status:'' Shelved
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--[[User:Steph|Steph]] 15:39, 24 March 2016 (EDT)-- <font color="white">; Canvas ticket 01292401, MyIT ticket 10352425</font>
==Mobile App==
==Mobile App==
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===Android===
 
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===Apple===
 

Latest revision as of 13:18, 19 April 2016

Contents

Inbox

Sporadic appearance of emails without recipient list, cannot reply

--Jolaine 16:04, 13 October 2015 (EDT) Canvas: 01091960 MyIT: 10229500

People with a large number of enrollments cannot use the More Courses option

--Daniel 14:26, 5 October 2015 (EDT) Canvas: 01011878 MyIT: 10193230

Dashboard

To-Do List

To-Do List Not Displaying All Items To Be Graded

--Jen 18:32, 28 June 2015 (EDT) Canvas: 00865228; MyIT: 10145466

Assignments

Differentiated Assignments

Speedgrader

Differentiated assignment due dates

Speedgrader Times out

--<a href="User:Stocks">Stephanie</a> 09:00, 10 October 2015 (EDT) Canvas 01098682

Some students can't see annotations in Croc-o-doc when the assignment is given to groups

--Jolaine 11:11, 19 February 2016 (EST)Canvas 1297715, MyIT 10323912 10357424 10340752

Course

Settings

Conferences

Conferences with lengthy descriptions broken in Chrome browser

--Jolaine 11:38, 10 February 2016 (EST)-- MyIT ticket 10309674, Canvas ticket 01233919

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation

Settings

Notifications

Grades

===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen=== System: Canvas Problem: If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE: Students view of their grades is not affected. Workaround: Clear cache and cookies in your browser to reset the gradebook to it's correct view Status: Under investigation by Canvas Engineers. User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267

People

Quizzes

Quiz Index Page Round up Total Number of Points

--Anchalee 14:45, 16 March 2016 (EST) ; Canvas ticket 01283838, MyIT ticket 10346274

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) last update January 29, 2016 753134; 00403152

Special Characters in Fill in the Blank Questions

--Jolaine 09:55, 2 March 2016 (EST) ; Canvas ticket 01261520, MyIT ticket 10331409

Disappearing Students in "Assign to" Section of Practice Quizzes

--Steph 15:39, 24 March 2016 (EDT)-- ; Canvas ticket 01292401, MyIT ticket 10352425

==Mobile App==

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