Known Issues Canvas

From e-Learning Documentation

Revision as of 20:05, 7 August 2014

Conferences

Students Cannot End BigBlueButton Sessions

• System: Canvas
• Problem: In Conferences (BigBlueButton), conferences cannot be ended by Students.
• Workaround: Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
• Status: Under investigation by Canvas engineers. [#612499]

--Dalyns 12:38, 17 June 2014 (EDT)

Grades

Upload Scores Hangs In Large Courses

• System: Canvas
• Problem: In Grades, when utilizing 'Upload Scores' within large courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank. This appears to be the case in all popular browsers.
• Workaround: Manually remove "gradebook_upload" from the URL to enter back into the course. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
• Status: Under investigation.

--Jen 15:39, 23 April 2014 (EDT)

Inbox

Unread Messages Number Increases But There Are No Messages

• System: Canvas
• Problem: In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read. [#607856]
• Status: RESOLVED! Canvas engineers have fixed this issue and the update has been applied to Canvas. Please let us know if you are still experiencing this issue. Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu. Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.

--Jen 08:25, 30 June 2014 (EDT)

Pages

Draft State Distorts CSS

• System: Canvas
• Problem: When changing between draft state and turning off draft state it changes the look in pages.
• Workaround: Keep Draft State off until this is resolved.
• Status: Under investigation by Canvas engineers. [#611150]

--Jen 13:25, 13 June 2014 (EDT)

Quizzes

Reports That Quiz Answers Modified

• System: Canvas
• Problem: We've received some reports that quiz answers differ from those answers that were purportedly submitted. Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
• Status: Currently under investigation. [#628686, #644626, #644255]

--Jen 13:25, 21 July 2014 (EDT)

Manipulation of Quiz Answer Radio Button Upon Review

• System: Canvas
• Problem: When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer". If a user clicks on the text of another answer, the radio button is changed. A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer. This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
• Workaround: If you need assistance in identifying suspected cases please contact us at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu.
• Status: Currently awaiting a code fix by Instructure. [#628686]

--Jen 13:25, 21 July 2014 (EDT)

Subscript and Superscript too small in default font size

• System: Canvas
• Problem: When creating questions, and using Subscript or Superscript, the number is too small to be readable on many computer screens without zooming in.
• Workaround: Increase the font size if you are using sub or superscript, even if it looks ok on your monitor.
• Status: A feature request has been submitted to Canvas. You can vote here: https://help.instructure.com/entries/45684970-Default-font-size-is-larger-in-question-body

Settings

Page Error When Attempting to Reset Course Content

• System: Canvas
• Problem: This error will occur for courses that have had an LTI tool added and then launched within the course after June 14. Trying to reset course content after that has been done will not be completed, and you will instead receive the Page Error message.
• Workaround: Unfortunately, there are no good workarounds for this in the meantime; courses will have to be re-created at the account level, either manually or via SIS Import. Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu for assistance.
• Status: Under investigation by Canvas engineers. [#612056]

--Dalyns 13:24, 19 June 2014 (EDT)