Known Issues Canvas

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==Quizzes==
==Quizzes==
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====Reports That Quiz Answers Modified====
 
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*''System'': Canvas
 
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*''Problem:'' We've received some reports that quiz answers differ from those answers that were purportedly submitted.  Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
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--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
 
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====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
*''System'': Canvas
*''System'': Canvas
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*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
*''Workaround:'' Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
*''Status:'' Under investigation by Canvas Engineers.
*''Status:'' Under investigation by Canvas Engineers.
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--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT)  <font color="white">753134</font>
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--[[User:d.m|Dalyns]] 09:38, 7 October 2014 (EDT)  <font color="white">753134; 00403152</font>
====Quiz Points Showing as 9.99999999999999 instead of 10====
====Quiz Points Showing as 9.99999999999999 instead of 10====
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*''Workaround:'' None available.  Students will still receive the correct percentage points when they take the quiz.  This is a display bug.
*''Workaround:'' None available.  Students will still receive the correct percentage points when they take the quiz.  This is a display bug.
*''Status:'' Under investigation by Canvas Engineers.
*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 12:33, 22 July 2014 (EDT)  <font color="white">635202</font>
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--[[User:jacs|Jen]] 12:33, 22 July 2014 (EDT)  <font color="white">635202; 00396230</font>
====MP3 Media Files In Quiz Not Converting====
====MP3 Media Files In Quiz Not Converting====
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*''Workaround:'' None currently available.
*''Workaround:'' None currently available.
*''Status:'' Under investigation by Canvas Engineers.
*''Status:'' Under investigation by Canvas Engineers.
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--[[User:jacs|Jen]] 14:28, 12 September 2014 (EDT)  <font color="white">717775</font>
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--[[User:jacs|Jen]] 14:28, 12 September 2014 (EDT)  <font color="white">717775; 00400758</font>
====Numeric Question Answer Contains .0000====
====Numeric Question Answer Contains .0000====
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*''Workaround:'' None currently available.
*''Workaround:'' None currently available.
*''Status:'' Under investigation by Canvas Engineers.
*''Status:'' Under investigation by Canvas Engineers.
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--[[User:dmainwaring|Daniel]] 14:28, 12 September 2014 (EDT)  <font color="white">1544463</font>
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--[[User:dmainwaring|Daniel]] 14:28, 12 September 2014 (EDT)  <font color="white">1544463; 00419503</font>
====Additional time on Quiz====
====Additional time on Quiz====
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*''Workaround:'' The work around is to manually give the student their time one by one. You'll want to give student 1 their extension, save and then refresh the page. Then after refreshing add time for student  
*''Workaround:'' The work around is to manually give the student their time one by one. You'll want to give student 1 their extension, save and then refresh the page. Then after refreshing add time for student  
*''Status:'' Under investigation by Canvas Engineers.
*''Status:'' Under investigation by Canvas Engineers.
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--[[User:d.m|Dalyns]] 14:28, 23 May 2015 (EDT)  <font color="white">1554216</font>
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--[[User:d.m|Dalyns]] 14:28, 23 May 2015 (EDT)  <font color="white">1554216; 00420627</font>
==Mobile App==
==Mobile App==

Revision as of 16:50, 30 June 2015

Contents

Assignments

Differentiated Assignments

Assign To Field Not Populating Students Alphabetically

--Jen 11:43, 09 June 2015 (EDT) 1569569;00422360

Speedgrader

--Jen 9:08, 25 November 2014 (EDT) None

Turnitin

--Jolaine 09:32, 5 May 2015 (EDT) 1534643; 00857070

Course

Dashboard

To-Do List Displays Items To Be Graded That Are Fully Graded

--Jen 12:20, 3 February 2015 (EDT) 1383030, 1444549, 1509378; 00849646

Rich Content Editor

YouTube

--Dalyns 13:29, May 8, 2015 (EDT) 1539419; 00858206

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Imported File Structure Lost After Initial Deletion

--JoLaine 13:57, 27 May 2014 (EDT) 598049; 00840533

Global Navigation

Settings

Notifications

Notifications Not Being Sent to E-mail

--Jen 09:38, 3 September 2014 (EDT)

Notifications Not Being Received via E-mail

--Jen 09:33, 27 February 2015 (EDT) 1471612; Informational Only; 00790736

View This Message In Conversations Link Not Working

--Jen 09:38, 1 October 2014 (EDT) 745224; 00402797

Grades

Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone

--JoLaine 12:25, 02 October 2014 (EDT) 804616, 747292; 00403031

Modules

Module Progress By Student Not Displaying Progress

--Dalyns 14:10, 14 January 2014 (EDT) 343454; 00834022

Modified Module Requirements Prompt Student Completion Of New Requirements Even If Previously Completed

--Daniel 14:10, 28 April 2015 (EDT) 1527545; 00849723

Outcomes

Mastery Percentage

Master Percentage Not Work as Intended

--Anchalee 17:00, 15 June 2015 (EDT)

Import Outcomes

'Edit Outcomes' Button Present On Imported Outcomes

--Jen 14:35, 2 June 2015 (EDT) 1557942; 00421065

Rubrics

Building Multiple Rubrics Outcomes Are Only Applied To First Rubric

--Jen 11:31, 20 August 2014 (EDT) 663413; 00397844

Page Error Upon Attempting To View Account-Level Outcome's Aligned Item

--Jen 11:31, 23 December 2014 (EDT) 1388698, 1506948; 00415865

People

Enrollments

Dropped Students Are Still Showing As Being In The Course

--Jen 15:34, 29 August 2014 (EDT) NOT A CANVAS ISSUE

Groups

Ungrouped Student Due To Section Drop

--Jen 11:14, 9 October 2014 (EDT) 764153; 00403666

Quizzes

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) 753134; 00403152

Quiz Points Showing as 9.99999999999999 instead of 10

--Jen 12:33, 22 July 2014 (EDT) 635202; 00396230

MP3 Media Files In Quiz Not Converting

--Jen 14:28, 12 September 2014 (EDT) 717775; 00400758

Numeric Question Answer Contains .0000

--Daniel 14:28, 12 September 2014 (EDT) 1544463; 00419503

Additional time on Quiz

--Dalyns 14:28, 23 May 2015 (EDT) 1554216; 00420627

Mobile App

Android

Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore

--Jen 06:33, 18 August 2014 (EDT) 655092

Account

Settings

Reports

Provisioning
Last Name Missing From Provisioning Users Report

--Jen 13:25, 26 August 2014 (EDT) 378173

Change In Provisioning File Name

--Jen 13:30, 14 August 2014 (EDT) 652093

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