Known Issues Canvas

From e-Learning Documentation

Revision as of 14:55, 2 March 2016

Inbox

Sporadic appearance of emails without recipient list, cannot reply

• System: Canvas
• Problem: In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the top. Those messages cannot be replied to. An error message is generated.
• Workaround:Do not reply to the message, but start a fresh message to the sender.
• Status: Under investigation by Canvas Engineers.

--Jolaine 16:04, 13 October 2015 (EDT) Canvas: 01091960 MyIT: 10229500

People with a large number of enrollments cannot send mail to groups

• System: Canvas
• Problem: If users are enrolled in ~50 or more courses, they will see a severe lag in the time it takes to populate the list of groups when trying to send an email. If the person is enrolled in even more courses (>100), the page will time-out before the list loads, preventing the user from sending the mail message.
• Workaround:If possible, reduce enrollments. If not possible to reduce enrollments, you may communicate with a group by going into the group home page and using announcements.
• Status: Under investigation by Canvas Engineers.

--Jolaine 13:52, 28 July 2015 (EDT) Canvas: 00916831 MyIT: 10147972

People with a large number of enrollments cannot use the More Courses option

• System: Canvas
• Problem: If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email. It can take up to 5 minutes for all of the enrollments to load.
• Workaround:If possible, reduce enrollments. You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
• Status: Under investigation by Canvas Engineers.

--Daniel 14:26, 5 October 2015 (EDT) Canvas: 01011878 MyIT: 10193230

Dashboard

To-Do List

To-Do List Displays Items To Be Graded That Are Fully Graded

• System: Canvas
• Problem: On the Course Dashboard within Canvas, under the "To Do" list, items that have been fully graded continue to show.
• Workaround: Click on the "X" to hide those items from the To-Do list.
• Status: Under investigation by Canvas Engineers.

--Jen 12:20, 3 February 2015 (EDT) Canvas 1383030, 1444549, 1509378; MyIT 00849646, 10149623

To-Do List Not Displaying All Items To Be Graded

• System: Canvas
• Problem: On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
• Workaround: Click on the "# More..." link below the list to expand the list beyond the default 5 items.
• Status: Under investigation by Canvas Engineers.

--Jen 18:32, 28 June 2015 (EDT) Canvas: 00865228; MyIT: 10145466

Assignments

Group Assignments Broken by Deleting Group Set

• System: Canvas
• Problem: Instructor created a Group Set and an Assignment that was assigned to that group set. Later, the group set was deleted and recreated with the same name. The Assignment still appeared to be correct because the Group Set was named the same thing, but when students submitted, the Assignment treated every student as his/her own group. There should have been an alert when deleting the original Group Set that there was an Assignment attached and that the new Group Set would have to be re-attached.
• Workaround: Make sure that Group Sets assigned to an Assignment or Discussion are not deleted, or if they are, that the Discussion or Assignment gets re-attached to the new Group Set.
• Status: Under investigation by Canvas Engineers.

--Jolaine 10:23, 8 February 2016 (EST)Canvas ticket 10225890; MyIT ticket 10305605

Differentiated Assignments

"Assign To" Field Not Populating Students Alphabetically

• System: Canvas
• Problem: Differentiated Assignments are displaying the first five students differently depending on the browser used. Within Chrome and Safari they are NOT listed in alphabetical order, within FF they are listing the first five in order.
• Workaround: None.
• Status: Under investigation by Canvas Engineers.

--Jen 11:43, 09 June 2015 (EDT) 1569569;00422360

"Assign To" Field Shows "Loading" instead of Student Name

• System: Canvas
• Problem: This happens based on the number of enrollments in the course and where they are listed in the list of enrollments. In testing, it would fail after 200th enrollment. So, any user you try to assign an assignment to after the 200th will show up as 'Loading...' as it seems Canvas times out after loading 200 enrollments. This does seem to only be a UI bug though as it does correctly assign them to the users and speedgrader shows correctly.
• Workaround: None.
• Status: Scheduled to be fixed in the March 12 update.

--Jolaine 08:28, 20 January 2016 (EST)MyIT 10297139; Canvas 01204962

Speedgrader

• Tool: Crocodoc
• Problem: When an instructor uses Crocodoc annotations for a supported assignment submission type (primarily Word documents and PDFs), the Firefox browser frequently removes the last annotated comment when updating the score field in SpeedGrader. This behavior is a Crocodoc-specific limitation within Firefox that cannot be resolved by Crocodoc at this time. To warn about the effects of Firefox and Crocodoc annotations, Canvas displays a warning banner that says “Warning: Crocodoc has limitations when used in Firefox. Comments will not always be saved.” To avoid losing any annotations, instructors may choose to use another browser when providing Crocodoc annotated feedback, or try clicking the screen before navigating to another student.
• Workaround: Use another browser when providing Crocodoc annotated feedback, or try clicking the screen before navigating to another student.
• Status: Under investigation by Canvas engineers.

--Dalyns 12:00, 28 January 2016 (EDT) ;

Box and Crocodoc are working together

• System: Canvas
• Problem: Students may encounter an informational text when submitting a document that reads similar to "Box and Crocodoc are working together...sorry for any inconvenience." Your submission will be viewable in the Box viewer instead of Crocodoc, however, this appears to be transparent for users.
• Workaround: The Box viewer is a fail-over reader for when documents are not able to be viewed within Crocodoc behind the scenes within Canvas. Canvas support has suggested that the documents may eventually display in Crocodoc.
• Status: Informational Only.

--Jen 9:08, 25 November 2014 (EDT) None

Differentiated assignment due dates

• System: Canvas
• Problem: When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.
• Workaround: Due dates can be viewed on the Assignment page before entering Speedgrader.
• Status: Under investigation by the Canvas Engineers

--Daniel 5:13, 6 April 2015 (EDT) Canvas:1505685, 00865176, 00415745 myIT: 10084264

Speedgrader Times out

• System: Canvas
• Problem: In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.”
• Workaround: Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook. This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly.
• Status:

--<a href="User:Stocks">Stephanie</a> 09:00, 10 October 2015 (EDT) Canvas 01098682

Some students can't see annotations in Croc-o-doc when the assignment is given to groups

• System: Canvas
• Problem: If an assignment is given to groups, some students are not able to see the teacher's annotations in Croc-o-doc.
• Workaround:none at this point.
• Status: Under investigation by Canvas Engineers

--Jolaine 11:11, 19 February 2016 (EST)Canvas 01250500, MyIT 10323912

Turnitin

• System: Canvas
• Problem: When a Turnitin report shows an exact match to another student paper in the Turnitin database, the instructor is instructed to click a link to request permission to view the original paper. This link does nothing at this point, and there is no way to see the original paper.
• Workaround: None
• Status: Under investigation by Canvas Engineers. Canvas Engineers report back this this issue cannot be resolved.

--Jolaine 09:32, 5 May 2015 (EDT) Canvas: 1534643; 00857070 MyIT: 10094975

Course

Rich Content Editor

• System: Canvas
• Problem: When inserting the ampersand, space, and other special characters, in to the HTML editor, when saving/switching back to the Rich Content Editor view, the characters display as escaped. i.e. &
• Workaround: Correct the escaped characters within the Rich Content Editor view and save.
• Status: Under investigation by Canvas Engineers.

--Jen 13:26, 9 September, 2015 (EDT) Canvas: 01032661; MyIT: 10205460

Settings

Imported "Ends" Date affects Course Behavior

• System: Canvas
• Problem: When importing content from one course to another, the "Starts" date and the "Ends" date in the previous semester (found under "Settings) can carry over into the current semester. If left in place, an "Ends" date that is in the past is negatively impacting course behavior. Examples include quizzes wiping out student submissions, and being unable to send emails to the course participants.
• Workaround: Remove the "Ends" date or update it to a date in the future.
• Status: Under investigation by Canvas Engineers. UPDATE - It has been shown that this is isolated to courses that had more than one import from a previous semester.

--Jolaine 15:56, Sept 8, 2015 (EDT) Canvas: 01028940 MyIT: 10203344

Conferences

Conferences with lengthy descriptions broken in Chrome browser

• System: Canvas
• Problem: If a conference is created with a lengthy description, the "start" button disappears preventing anyone from joining the conference The edit option is also gone so that the instructor cannot remove the description.
• Workaround: Keep the descriptions short (a few words) or don't use one at all. If you already have the problem, use FF browser to edit the description.
• Status: Under investigation by Canvas Engineers.

--Jolaine 11:38, 10 February 2016 (EST)-- MyIT ticket 10309674, Canvas ticket 01233919

Files

Folders with spaces at the end not displaying Files correctly

• System: Canvas
• Problem: When a folder has a space at the end of it's name, when clicked on it will not display any files.
• Workaround: Remove the space at the end of the folder name and the files will display correctly.
• Status: Under investigation by Canvas Engineers.

--Daniel 14:47, 5 January 2015 (EDT)

Preview Of Large PDF and PPSX Not Displaying

• System: Canvas
• Problem: Large PDF and PPSX files are not displaying in the preview tool. Users may encounter the error message "document could not be converted, please download it instead."
• Workaround: Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.
• Status: Under investigation by Canvas Engineers.

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation

Settings

Notifications

Notifications Not Being Sent to E-mail

• System: Canvas
• Problem: Users Not Receiving Timely Notifications After Notifications Settings Modification
• Workaround: We have recently received information that it may take as much as one week (even days) for a change in Notifications Frequency to take place. Thus, if today you were to change your Notifications Frequency from Weekly to ASAP, the change would not take effect until sometime early next week. We are investigating this issue and will provide additional detail as we get more information.
• Status: Informational Only

--Jen 09:38, 3 September 2014 (EDT)

Notifications Not Being Received via E-mail

• System: Canvas
• Problem: Users are not receiving e-mail notifications
• Workaround: Ensure that your e-mail address is verified. To do this, click on 'Settings' in upper-right. Within the "Email Addresses" section, ensure that your @ufl email address is blue. If your @ufl email address is grey and italicized, this means it is not verified. To verify, click the address and follow the prompts to verify it. Until this is done, you will not receive any e-mailed notifications.
• Status: Informational Only

--Jen 09:33, 27 February 2015 (EDT) 1471612; Informational Only; 00790736

View This Message In Conversations Link Not Working

• System: Canvas
• Problem: Within an e-mailed notification, when a user clicks on the "View this message in Conversations" link, the user is taken into Conversations but no conversation is selected. The links for going to the specific message in the inbox currently do not function as intended.
• Workaround: View conversations from within the Inbox.
• Status: Under investigation by Canvas Engineers.

--Jen 09:38, 1 October 2014 (EDT) 745224; 00402797

Grades

Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen

• System: Canvas
• Problem: If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE: Students view of their grades is not affected.
• Workaround: Clear cache and cookies in your browser to reset the gradebook to it's correct view
• Status: Under investigation by Canvas Engineers.

--Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267

Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone=

• System: Canvas
• Problem: When using "Message Students Who..." through Grades in a large enrollment course, an error occurs and it appears that the message was not sent; however, the message is sent to everyone in the course not just those who "have not submitted." etc.
• Workaround: None
• Status: Under investigation by Canvas Engineers.

--JoLaine 12:25, 02 October 2014 (EDT) 804616, 747292; 00403031

Outcomes

Mastery Percentage

Master Percentage Not Work as Intended

• System: Canvas
• Problem: The feature should require that a student achieves at least XX% of the questions within the (question) bank correct in order to achieve mastery, however, it currently only depends on whether they mastered the questions individually.
• Workaround: None at this time
• Status: Under investigations by Canvas Engineers.

--Anchalee 17:00, 15 June 2015 (EDT)

Import Outcomes

'Edit Outcomes' Button Present On Imported Outcomes

• System: Canvas
• Problem: When importing an outcome into a course from the account level, the edit button appears and admins can make changes to an account level outcome inside the course.
• Workaround: None (other than navigating away from the page and back again)
• Status: Under investigation by Canvas Engineers.

--Jen 14:35, 2 June 2015 (EDT) 1557942; 00421065

Page Error Upon Attempting To View Account-Level Outcome's Aligned Item

• System: Canvas
• Problem: If you have an account-level rubric that has an account-level outcome as a criterion, attempting to view the outcome's aligned item (which should be the rubric) will give you a page error.
• Workaround: None.
• Status: Under investigation by Canvas Engineers.

--Jen 11:31, 23 December 2014 (EDT) 1388698, 1506948; 00415865

People

Quizzes

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

• System: Canvas
• Problem: When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook. Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
• Workaround: Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
• Status: Under investigation by Canvas Engineers.

--Dalyns 09:38, 7 October 2014 (EDT) 753134; 00403152

Quiz Submission

• System: Canvas
• Problem: We have noticed an issue with quizzes which are automatically submitted while the student is not viewing the page. When this occurs, the submission isn't fully created/generated in the SpeedGrader or Gradebook. It does not appear until the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
• Workaround: Quizzes will appear again once you view them from the "Moderate Quiz" page
• Status: Under investigation by Canvas Engineers.

--Dalyns 1:20, 2 December (EDT) ; 00403152

Special Characters in Fill in the Blank Questions

• System: Canvas
• Problem: In Fill in the Blank questions, if there are any special characters (%$', etc) AND the answer is more than one word (Newton's Law), the student's answer will be marked incorrect, even if it matches exactly the correct answer given by the instructor.
• Workaround: If your answer requires special characters, use the "Multiple Blank" Fill in the Blank type questions. So the example of Newton's Law would display as two separate blanks "Newton's" and "Law" instead of one blank with "Newton's Law."
• Status: Under investigation by Canvas Engineers.

--Jolaine 09:55, 2 March 2016 (EST) ,font color="white">; Canvas ticket 01261520, MyIT ticket 10331409</font>

Mobile App

Android

Apple

Canvas iPhone App: Create an Announcement

• System: Canvas
• Problem: Users are no longer able to create new announcements from within the app. The "horn" is missing from the upper-right corner. Announcements can be replied to (the arrow is in the upper-right corner) but a fresh announcement has to be created from the web browser. Users cannot create a new announcement on the iPhone and iPod.
• Workaround: Use desktop/laptop computer until this issue is resolved.
• Status: Under investigation by Canvas engineers.