Known Issues Canvas
From e-Learning Documentation
(Difference between revisions)
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*''System'': Canvas | *''System'': Canvas | ||
*''Problem:'' In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read. | *''Problem:'' In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read. | ||
| - | *''Workaround:'' Please contact the UF Computing Help Desk at 352-392-4357 and request that your Canvas inbox counter be reset. | + | *''Workaround:'' |
| - | *''Status:'' Under investigation by Canvas engineers. | + | **'''For Students:''' Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that your Canvas inbox counter be reset. |
| + | **'''For Faculty & Staff:''' Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu and request that your Canvas inbox counter be reset. NOTE: This is a temporary fix as the counter may again increase. | ||
| + | *''Status:'' Under investigation by Canvas engineers. [#607856] | ||
--[[User:jacs|Jen]] 13:27, 09 June 2014 (EDT) | --[[User:jacs|Jen]] 13:27, 09 June 2014 (EDT) | ||
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*''Status:'' Under investigation. | *''Status:'' Under investigation. | ||
--[[User:jacs|Jen]] 15:39, 23 April 2014 (EDT) | --[[User:jacs|Jen]] 15:39, 23 April 2014 (EDT) | ||
| + | |||
| + | == Pages == | ||
| + | ==== Draft State Breaks CSS ==== | ||
| + | *''System'': Canvas | ||
| + | *''Problem:'' When changing between draft state and turning off draft state it changes the look in pages. | ||
| + | *''Workaround:'' Turn Draft State off until this is resolved. | ||
| + | *''Status:'' Under investigation by Canvas engineers. [#611150] | ||
| + | --[[User:jacs|Jen]] 13:25, 13 June 2014 (EDT) | ||
Revision as of 17:59, 17 June 2014
Contents |
Inbox
Unread Messages Number Increases But There Are No Messages
- System: Canvas
- Problem: In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read.
- Workaround:
- For Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that your Canvas inbox counter be reset.
- For Faculty & Staff: Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu and request that your Canvas inbox counter be reset. NOTE: This is a temporary fix as the counter may again increase.
- Status: Under investigation by Canvas engineers. [#607856]
--Jen 13:27, 09 June 2014 (EDT)
Grades
Upload Scores Hangs In Large Courses
- System: Canvas
- Problem: In Grades, when utilizing 'Upload Scores' within large courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank. This appears to be the case in all popular browsers.
- Workaround: Manually remove "gradebook_upload" from the URL to enter back into the course. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
- Status: Under investigation.
--Jen 15:39, 23 April 2014 (EDT)
Pages
Draft State Breaks CSS
- System: Canvas
- Problem: When changing between draft state and turning off draft state it changes the look in pages.
- Workaround: Turn Draft State off until this is resolved.
- Status: Under investigation by Canvas engineers. [#611150]
--Jen 13:25, 13 June 2014 (EDT)
