Known Issues Canvas
From e-Learning Documentation
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| - | == | + | == Conferences == |
| - | ==== | + | ==== Students Cannot End BigBlueButton Sessions ==== |
*''System'': Canvas | *''System'': Canvas | ||
| - | *''Problem:'' In | + | *''Problem:'' In Conferences (BigBlueButton), conferences cannot be ended by Students. |
| - | *''Workaround:'' | + | *''Workaround:'' Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended. |
| - | + | *''Status:'' Under investigation by Canvas engineers. [#612499] | |
| - | + | --[[User:d.m|Dalyns]] 12:38, 17 June 2014 (EDT) | |
| - | *''Status:'' Under investigation by Canvas engineers. [# | + | |
| - | --[[User: | + | |
== Grades == | == Grades == | ||
| Line 16: | Line 14: | ||
*''Status:'' Under investigation. | *''Status:'' Under investigation. | ||
--[[User:jacs|Jen]] 15:39, 23 April 2014 (EDT) | --[[User:jacs|Jen]] 15:39, 23 April 2014 (EDT) | ||
| + | |||
| + | == Inbox == | ||
| + | ==== Unread Messages Number Increases But There Are No Messages ==== | ||
| + | *''System'': Canvas | ||
| + | *''Problem:'' In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read. | ||
| + | *''Workaround:'' | ||
| + | **'''For Students:''' Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that your Canvas inbox counter be reset. | ||
| + | **'''For Faculty & Staff:''' Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu and request that your Canvas inbox counter be reset. NOTE: This is a temporary fix as the counter may again increase. | ||
| + | *''Status:'' Under investigation by Canvas engineers. [#607856] | ||
| + | --[[User:jacs|Jen]] 13:27, 09 June 2014 (EDT) | ||
== Pages == | == Pages == | ||
Revision as of 20:14, 17 June 2014
Contents |
Conferences
Students Cannot End BigBlueButton Sessions
- System: Canvas
- Problem: In Conferences (BigBlueButton), conferences cannot be ended by Students.
- Workaround: Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
- Status: Under investigation by Canvas engineers. [#612499]
--Dalyns 12:38, 17 June 2014 (EDT)
Grades
Upload Scores Hangs In Large Courses
- System: Canvas
- Problem: In Grades, when utilizing 'Upload Scores' within large courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank. This appears to be the case in all popular browsers.
- Workaround: Manually remove "gradebook_upload" from the URL to enter back into the course. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
- Status: Under investigation.
--Jen 15:39, 23 April 2014 (EDT)
Inbox
Unread Messages Number Increases But There Are No Messages
- System: Canvas
- Problem: In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read.
- Workaround:
- For Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that your Canvas inbox counter be reset.
- For Faculty & Staff: Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu and request that your Canvas inbox counter be reset. NOTE: This is a temporary fix as the counter may again increase.
- Status: Under investigation by Canvas engineers. [#607856]
--Jen 13:27, 09 June 2014 (EDT)
Pages
Draft State Distorts CSS
- System: Canvas
- Problem: When changing between draft state and turning off draft state it changes the look in pages.
- Workaround: Keep Draft State off until this is resolved.
- Status: Under investigation by Canvas engineers. [#611150]
--Jen 13:25, 13 June 2014 (EDT)
