Known Issues Canvas

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Revision as of 19:09, 19 June 2014

System: Canvas
Problem: In Conferences (BigBlueButton), conferences cannot be ended by Students.
Workaround: Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
Status: Under investigation by Canvas engineers. [#612499]

--Dalyns 12:38, 17 June 2014 (EDT)

System: Canvas
Problem: In Grades, when utilizing 'Upload Scores' within large courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank. This appears to be the case in all popular browsers.
Workaround: Manually remove "gradebook_upload" from the URL to enter back into the course. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
Status: Under investigation.

--Jen 15:39, 23 April 2014 (EDT)

System: Canvas
Problem: In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read.
Workaround:
- For Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu to request that your Canvas inbox counter be reset. Please note that your request will then be sent to Canvas and it may take some time before the counter is actually reset. Also note, this is a temporary fix as the counter may again increase at any time.
- For Faculty & Staff: Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu and request that your Canvas inbox counter be reset. Please note that your request will then be sent to Canvas and it may take some time before the counter is actually reset. Also note, this is a temporary fix as the counter may again increase at any time.
Status: Under investigation by Canvas engineers. [#607856]

--Jen 13:27, 09 June 2014 (EDT)

System: Canvas
Problem: When changing between draft state and turning off draft state it changes the look in pages.
Workaround: Keep Draft State off until this is resolved.
Status: Under investigation by Canvas engineers. [#611150]

--Jen 13:25, 13 June 2014 (EDT)

System: Canvas
Problem: This error will occur for courses that have had an LTI tool added and then launched within the course after June 14. Trying to reset course content after that has been done will not be completed, and you will instead receive the Page Error message.
Workaround: Unfortunately, there are no good workarounds for this in the meantime; courses will have to be re-created at the account level, either manually or via SIS Import. Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu for assistance.
Status: Under investigation by Canvas engineers. [#612056]

--Dalyns 13:24, 19 June 2014 (EDT)

@@ Line 38: / Line 38: @@
 *''Problem:''  This error will occur for courses that have had an LTI tool added and then launched within the course after June 14. Trying to reset course content after that has been done will not be completed, and you will instead receive the Page Error message.
 *''Workaround:'' Unfortunately, there are no good workarounds for this in the meantime; courses will have to be re-created at the account level, either manually or via SIS Import. Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu for assistance.
-*''Status:'' Under investigation by Canvas engineers.
+*''Status:'' Under investigation by Canvas engineers. [#612056]
 --[[User:d.m|Dalyns]] 13:24, 19 June 2014 (EDT)