Known Issues Canvas

From e-Learning Documentation

Revision as of 13:23, 15 September 2014

Conferences

Students Cannot End BigBlueButton Sessions

• System: Canvas
• Problem: In Conferences (BigBlueButton), conferences cannot be ended by Students.
• Workaround: Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
• Status: Under investigation by Canvas engineers.

--Dalyns 12:38, 17 June 2014 (EDT)

Grades

Upload Scores Hangs In Large Courses

• System: Canvas
• Problem: In Grades, when utilizing 'Upload Scores' within large courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank. This appears to be the case in all popular browsers.
• Workaround: Manually remove "gradebook_upload" from the URL to enter back into the course. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
• Status: Under investigation.

--Jen 15:39, 23 April 2014 (EDT)

Global Navigation

Inbox

Unread Messages Number Increases But There Are No Messages [RESOLVED]

• System: Canvas
• Problem: In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read.
• Status: Canvas engineers have fixed this issue and the update has been applied to Canvas. Please let us know if you are still experiencing this issue. Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu. Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.

--Jen 08:25, 30 June 2014 (EDT)

Settings

Notifications

Notifications Not Being Sent to E-mail

• System: Canvas
• Problem: Users Not Receiving Timely Notifications After Notifications Settings Modification
• Status: We have recently received information that it may take as much as one week (even days) for a change in Notifications Frequency to take place. Thus, if today you were to change your Notifications Frequency from Weekly to ASAP, the change would not take effect until sometime early next week. We are investigating this issue and will provide additional detail as we get more information.

--Jen 09:38, 3 September 2014 (EDT)

Groups

Cannot drag students into groups to add them

• System: Canvas
• Problem: If there are lots of groups in a Group Set, the students can't be added to the ones lower down the list by the drag-and-drop method. Can only drag so far down the list and then it's like you "hit a block" and can't drag any further down.
• 'Workaround: Beside the student's name, click the + sign. The list of groups will appear. Click the group to which you want to add the student.
• Status: Instructure is aware of the problem and is working on a fix.

--Jolaine 15:34, 29 August 2014 (EDT)

Pages

Draft State Distorts CSS [RESOLVED]

• System: Canvas
• Problem: When changing between draft state and turning off draft state it changes the look in pages.
• Workaround: Keep Draft State off until this is resolved.
• Status: Resolved internally with CSS repair.

--Jen 13:25, 13 June 2014 (EDT)

Quizzes

Reports That Quiz Answers Modified

• System: Canvas
• Problem: We've received some reports that quiz answers differ from those answers that were purportedly submitted. Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
• Status: Currently under investigation.

--Jen 13:25, 21 July 2014 (EDT)

Manipulation of Quiz Answer Radio Button Upon Review

• System: Canvas
• Problem: When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer". If a user clicks on the text of another answer, the radio button is changed. A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer. This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
• Workaround: If you need assistance in identifying suspected cases please contact us at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu.
• Status: Under investigation by Canvas engineers.

--Jen 13:25, 21 July 2014 (EDT)

Subscript and Superscript too small in default font size

• System: Canvas
• Problem: When creating questions, and using Subscript or Superscript, the number is too small to be readable on many computer screens without zooming in.
• Workaround: Increase the font size if you are using sub or superscript, even if it looks ok on your monitor.
• Status: A feature request has been submitted to Canvas. You can vote here: https://help.instructure.com/entries/45684970-Default-font-size-is-larger-in-question-body

Roles

Designer Role is Unable to View Unpublished Content

• System: Canvas
• Problem: We've verified that folks in the Designer role are currently unable to view Unpublished course content. This is in direct relation to Canvas' work on permissions.
• Workaround: We suggest these folks use the Facilitator role. Canvas has suggested "For now, the only workaround is for designers or whoever may be setting up the course to immediately publish any assignments they are working on, as this will make them available for further updates."
• Status: Under investigation by Canvas engineers. [#687913]

--Jen 13:25, 26 August 2014 (EDT)

Settings

Page Error When Attempting to Reset Course Content

• System: Canvas
• Problem: This error will occur for courses that have had an LTI tool added and then launched within the course after June 14. Trying to reset course content after that has been done will not be completed, and you will instead receive the Page Error message.
• Workaround: Unfortunately, there are no good workarounds for this in the meantime; courses will have to be re-created at the account level, either manually or via SIS Import. Please contact Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu for assistance.
• Status: Under investigation by Canvas engineers. [#612056]

--Dalyns 13:24, 19 June 2014 (EDT)