Known Issues Canvas

From e-Learning Documentation

Revision as of 18:01, 22 October 2014

Conferences

Students Cannot End BigBlueButton Sessions

• System: Canvas
• Problem: In Conferences (BigBlueButton), conferences cannot be ended by Students.
• Workaround: Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
• Status: Under investigation by Canvas engineers.

--Dalyns 12:38, 17 June 2014 (EDT)

Unable To Delete Group Conferences

• System: Canvas
• Problem: We've received some reports that Instructors are unable to delete older group conference recordings. Upon clicking on 'Delete' next to the gear icon, the meeting is removed, but every time the page is refreshed, that meeting will come back in tact.
• Workaround: None available at this time.
• Status: Under investigation by Canvas Engineers.

--Jen 13:24, 19 June 2014 (EDT) #615067

Discussions

Edit and Deleting Discussion Posts

• System: Canvas
• Problem: By default, students can edit and delete their own Discussion posts. Instructors have the ability to turn off this ability to going to 'Settings' and unchecking the boxes beside these features. BUT, this does not affect Discussions that are given to groups. Students have full authority within their groups and it is not possible to take away their ability to edit and delete their own posts.
• Workaround: None
• Status: Under investigation by Canvas Engineers

--Jolaine 13:38, 1 October 2014 (EDT)

Student Group Discussion Posts/Replies Are Posted Outside Group

• System: Canvas
• Problem: If a Student replies or posts to a group discussion from their mobile app, it will post to the main discussion instead of the group discussion.
• Workaround: Posting to a group discussion should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
• Status: Under investigation by Canvas Engineers

--Jen 07:16, 14 October 2014 (EDT) 811670

Grades

Upload Scores Hangs In Large Courses

• System: Canvas
• Problem: In Grades, when utilizing 'Upload Scores' within large courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank. This appears to be the case in all popular browsers.
• Workaround: Manually remove "gradebook_upload" from the URL to enter back into the course. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
• Status: Under investigation.

--Jen 15:39, 23 April 2014 (EDT)

Global Navigation

Scroll Bars

• System: Canvas
• Problem: Scrollbars are not functional in a few views, in the "to" list in Mail for one example.
• Workaround: The only way to scroll is to use the scroll wheel on the mouse
• Status: Reported to Canvas

--Jolaine 12:45, 19 September 2014 (EDT)

Settings

Notifications

Notifications Not Being Sent to E-mail

• System: Canvas
• Problem: Users Not Receiving Timely Notifications After Notifications Settings Modification
• Status: We have recently received information that it may take as much as one week (even days) for a change in Notifications Frequency to take place. Thus, if today you were to change your Notifications Frequency from Weekly to ASAP, the change would not take effect until sometime early next week. We are investigating this issue and will provide additional detail as we get more information.

--Jen 09:38, 3 September 2014 (EDT)

Groups

Cannot drag students into groups to add them

• System: Canvas
• Problem: If there are lots of groups in a Group Set, the students can't be added to the ones lower down the list by the drag-and-drop method. Can only drag so far down the list and then it's like you "hit a block" and can't drag any further down.
• 'Workaround: Beside the student's name, click the + sign. The list of groups will appear. Click the group to which you want to add the student.
• Status: Instructure is aware of the problem and is working on a fix.

--Jolaine 15:34, 29 August 2014 (EDT)

Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder

• System: Canvas
• Problem: With larger courses, moving students manually into groups creates a lag in the "Unassigned Students" list. The list appears to be refreshing (double arrows) once all visible students have been grouped, however, this process appears to hang. The title of the list denotes there are additional students that are unassigned, i.e. "Unassigned Students (37)", but this list never repopulates on its own.
• Workaround: You can refresh your browser page or you can navigate away from the group set page and then come back to it. Both options should prompt the display of any remainder students.
• Status: Under investigation by Canvas Engineers.

--Jen 07:37, 14 October 2014 (EDT)

Modules

Linking Files From Files Into Modules

• System: Canvas
• Problem: Materials within locked Files folders are not viewable when attempting to add them to Modules.
• Workaround: Move the file to a folder that is visible when added to a module. Another option would be to add the file directly to the module if the files are on the computer. You can do this by selecting the + icon for the module, change the drop down to file, and then choosing the first option which is "New File." This will give you the option to upload a file into the module.
• Status: Under investigation by Canvas Engineers.

--Jen 14:02, 31 July 2014 (EDT) 641464

Quizzes

Reports That Quiz Answers Modified

• System: Canvas
• Problem: We've received some reports that quiz answers differ from those answers that were purportedly submitted. Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
• Status: Currently under investigation.

--Jen 13:25, 21 July 2014 (EDT)

Manipulation of Quiz Answer Radio Button Upon Review

• System: Canvas
• Problem: When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer". If a user clicks on the text of another answer, the radio button is changed. A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer. This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
• Workaround: If you need assistance in identifying suspected cases please contact us at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu.
• Status: Under investigation by Canvas engineers.

--Jen 13:25, 21 July 2014 (EDT)

Media Uploads Play Inconsistently

• System: Canvas
• Problem: We've had reports within specific quizzes where certain videos play and certain videos do not play; when they do not play, you can generally see the player, but it shows zero seconds of recorded data. This issue happens across Chrome, Firefox, IE(according to admin), Safari web browsers.
• Workaround: Suggested to keep trying to refresh, restart browser, use incognito mode, try different browsers until you finally are able to access each one.
• Status: Under investigation by Canvas Engineers.

--JoLaine 08:39, 29 September 2014 (EDT)

Multiple Matching Question Not Copying Correctly

• System: Canvas
• Problem: Importing a multiple answers that are the same, removes a duplicate.
• Workaround: Canvas Engineers have stated that this issue relates to older content. If you update the content in the course in question (edit and update the question), and then copy it, it copies correctly. This issue does not impact newly created contact.
• Status: Under investigation by Canvas Engineers.

--Jen 10:00, 20 October 2014 (EDT)

Odd Point Values When Grading Quizzes

• System: Canvas
• Problem: When you have two question groups both pulling from the same question bank, but for different point values, this causes a situation where Canvas is giving the same question and getting confused with different results.
• Workaround: Discontinue administration of this quiz. Make a new quiz and if you really need to grab from the same pool of questions, make a second bank (that is a copy) so that each group can pull from different banks.
• Status: Under investigation by Canvas Engineers.

--Jen 09:38, 22 September 2014 (EDT) 730105

Roles

Designer Role is Unable to View Unpublished Content

• System: Canvas
• Problem: We've verified that folks in the Designer role are currently unable to view Unpublished course content. This is in direct relation to Canvas' work on permissions.
• Workaround: We suggest these folks use the Facilitator role. Canvas has suggested "For now, the only workaround is for designers or whoever may be setting up the course to immediately publish any assignments they are working on, as this will make them available for further updates."
• Status: Under investigation by Canvas engineers.

--Jen 13:25, 26 August 2014 (EDT)