Known Issues Canvas

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*''Problem:'' Upon clicking on 'Edit' of a Conference, a user was taken to another Institution's login page.  The relative URL of the "edit" button is pointing at a course ID instead of a group ID and this is causing a redirection to another Institution.
*''Problem:'' Upon clicking on 'Edit' of a Conference, a user was taken to another Institution's login page.  The relative URL of the "edit" button is pointing at a course ID instead of a group ID and this is causing a redirection to another Institution.
*''Workaround:'' If this issue is encountered, the student should be able to edit the conference by changing the word "courses" to "groups" in the URL after getting the error.
*''Workaround:'' If this issue is encountered, the student should be able to edit the conference by changing the word "courses" to "groups" in the URL after getting the error.
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*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' A fix has been implemented by Canvas Engineers 1/10/15.
--[[User:jacs|Jen]] 11:29, 12 August 2014 (EDT) <font color="white">648889</font>
--[[User:jacs|Jen]] 11:29, 12 August 2014 (EDT) <font color="white">648889</font>
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*''Problem:'' If a Student replies or posts to a group discussion from their mobile app, it will post to the main discussion instead of the group discussion.  
*''Problem:'' If a Student replies or posts to a group discussion from their mobile app, it will post to the main discussion instead of the group discussion.  
*''Workaround:'' Posting to a group discussion should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
*''Workaround:'' Posting to a group discussion should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
-
*''Status:'' Under investigation by Canvas Engineers
+
*''Status:'' Under investigation by Canvas Engineers.
--[[User:jacs|Jen]] 07:16, 14 October 2014 (EDT)  <font color="white">811670</font>
--[[User:jacs|Jen]] 07:16, 14 October 2014 (EDT)  <font color="white">811670</font>
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*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
*''Problem:'' Large PDF and PPSX files are not displaying in the preview tool.  Users may encounter the error message "document could not be converted, please download it instead."
*''Workaround:'' Download the files to view them.
*''Workaround:'' Download the files to view them.
-
*''Status:'' Under investigation by Canvas Engineers
+
*''Status:'' Under investigation by Canvas Engineers.
--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143</font>
--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143</font>
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*''Problem:'' When attempting to copy exported course files into a new course, the file/folder structure did not remain intact.  All file content imports correctly the first time it is imported; however, if the files are subsequently deleted from the course, and then re-imported, that is when they are loaded into an "Unfiled" folder.  This is because Canvas is essentially un-deleting the files that were previously imported, and that had been disassociated with their assigned folder when they were deleted.  Whenever files are un-deleted within the system, they are automatically added to an Unfiled folder to be manually moved to another folder if needed.  While this is currently the expected behavior of the system, to move un-deleted files to an Unfiled folder, this can cause problems with Articulate files, HTML files, and related content that must be in the correct folder in order to work.
*''Problem:'' When attempting to copy exported course files into a new course, the file/folder structure did not remain intact.  All file content imports correctly the first time it is imported; however, if the files are subsequently deleted from the course, and then re-imported, that is when they are loaded into an "Unfiled" folder.  This is because Canvas is essentially un-deleting the files that were previously imported, and that had been disassociated with their assigned folder when they were deleted.  Whenever files are un-deleted within the system, they are automatically added to an Unfiled folder to be manually moved to another folder if needed.  While this is currently the expected behavior of the system, to move un-deleted files to an Unfiled folder, this can cause problems with Articulate files, HTML files, and related content that must be in the correct folder in order to work.
*''Workaround:'' Manually move the files back into the correct file/folders structure.
*''Workaround:'' Manually move the files back into the correct file/folders structure.
-
*''Status:'' Under investigation by Canvas Engineers
+
*''Status:'' Under investigation by Canvas Engineers.
--[[User:jolaine|JoLaine]] 13:57, 27 May 2014 (EDT)  <font color="white">598049</font>
--[[User:jolaine|JoLaine]] 13:57, 27 May 2014 (EDT)  <font color="white">598049</font>
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*''Problem'': Scrollbars are not functional in a few views, in the "to" list in Mail for one example.
*''Problem'': Scrollbars are not functional in a few views, in the "to" list in Mail for one example.
*''Workaround'': The only way to scroll is to use the scroll wheel on the mouse
*''Workaround'': The only way to scroll is to use the scroll wheel on the mouse
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*''Status'': Reported to Canvas
+
*''Status'': A fix has been implemented by Canvas Engineers 9/27/14.
-
--[[User:Jolaine|Jolaine]] 12:45, 19 September 2014 (EDT)
+
--[[User:Jolaine|Jolaine]] 12:45, 19 September 2014 (EDT) <font color="white">727813</font>
===Settings===
===Settings===
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*''Problem'': Within an e-mailed notification, when a user clicks on the "View this message in Conversations" link, the user is taken into Conversations but no conversation is selected.  The links for going to the specific message in the inbox currently do not function as intended.
*''Problem'': Within an e-mailed notification, when a user clicks on the "View this message in Conversations" link, the user is taken into Conversations but no conversation is selected.  The links for going to the specific message in the inbox currently do not function as intended.
*''Workaround'': View conversations from within the Inbox.
*''Workaround'': View conversations from within the Inbox.
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*''Status'': Under investigation by Canvas Engineers
+
*''Status'': Under investigation by Canvas Engineers.
--[[User:jacs|Jen]] 09:38, 1 October 2014 (EDT)  <font color="white">745224</font>
--[[User:jacs|Jen]] 09:38, 1 October 2014 (EDT)  <font color="white">745224</font>
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*''Problem:'' In Grades, when utilizing 'Upload Scores' within large enrollment courses, with a CSV file that contains multiple (5+) new items, an error occurs or grades do not appear to populate completely.
*''Problem:'' In Grades, when utilizing 'Upload Scores' within large enrollment courses, with a CSV file that contains multiple (5+) new items, an error occurs or grades do not appear to populate completely.
*''Workaround:'' Make smaller updates to Grades using the CSV file with 1-2 new items.  '''Note:''' Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
*''Workaround:'' Make smaller updates to Grades using the CSV file with 1-2 new items.  '''Note:''' Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
-
*''Status:'' Under investigation.
+
*''Status:'' Under investigation by Canvas Engineers.
--[[User:d.m|Dalyns]] 08:35, 07 February 2014 (EDT) <font color="white">370973</font>
--[[User:d.m|Dalyns]] 08:35, 07 February 2014 (EDT) <font color="white">370973</font>
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*''Problem:'' In Grades, when utilizing 'Upload Scores' within large enrollment courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank/white.  This appears to be the case in all popular browsers.
*''Problem:'' In Grades, when utilizing 'Upload Scores' within large enrollment courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank/white.  This appears to be the case in all popular browsers.
*''Workaround:'' Manually remove "gradebook_upload" from the URL to enter back into the course.  '''Note:''' Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
*''Workaround:'' Manually remove "gradebook_upload" from the URL to enter back into the course.  '''Note:''' Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
-
*''Status:'' Under investigation.
+
*''Status:'' Under investigation by Canvas Engineers.
--[[User:jacs|Jen]] 13:14, 06 February 2014 (EDT) <font color="white">370423</font>
--[[User:jacs|Jen]] 13:14, 06 February 2014 (EDT) <font color="white">370423</font>

Revision as of 20:50, 12 January 2015

Contents

Assignments

Speedgrader

--Jen 9:08, 25 November 2014 (EDT) None

Course

Settings

Cannot Unhide Grade Totals

--Jen 13:20, 10 December 2014 (EDT) 1379039

Conferences

Students Cannot End BigBlueButton Sessions

--Dalyns 12:38, 17 June 2014 (EDT) 612499

Unable To Delete Group Conferences

--Jen 13:24, 19 June 2014 (EDT) 615067

Relative URL Pointing At Course ID Instead Of Group ID Takes Student To Other Institution

--Jen 11:29, 12 August 2014 (EDT) 648889

Discussions

Student Group Discussion Posts/Replies Are Posted Outside Group

--Jen 07:16, 14 October 2014 (EDT) 811670

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143

Imported File Structure Lost After Initial Deletion

--JoLaine 13:57, 27 May 2014 (EDT) 598049

Global Navigation

Scroll Bars

--Jolaine 12:45, 19 September 2014 (EDT) 727813

Settings

Notifications

Notifications Not Being Sent to E-mail

--Jen 09:38, 3 September 2014 (EDT)

View This Message In Conversations Link Not Working

--Jen 09:38, 1 October 2014 (EDT) 745224

Grades

Upload Multiple New Items In Large Enrollment Course Error

--Dalyns 08:35, 07 February 2014 (EDT) 370973

Blank Screen When Attempting To Upload Scores In Large Courses

--Jen 13:14, 06 February 2014 (EDT) 370423

Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone

--JoLaine 12:25, 02 October 2014 (EDT) 804616, 747292

Documentation Incorrect For Importing CSV Files

--Jen 09:20, 18 September 2014 (EDT) 725730

Modules

Linking Files From Files Into Modules

--Jen 14:02, 31 July 2014 (EDT) 641464

Module Progress By Student Not Displaying Progress

--Dalyns 14:10, 14 January 2014 (EDT) 343454

Outcomes

Rubrics

Building Multiple Rubrics Outcomes Are Only Applied To First Rubric

--Jen 11:31, 20 August 2014 (EDT) 663413

People

Enrollments

--Jen 15:34, 29 August 2014 (EDT) NOT A CANVAS ISSUE

Groups

Cannot drag students into groups to add them

--Jolaine 15:34, 29 August 2014 (EDT)

Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder

--Jen 07:37, 14 October 2014 (EDT) 811696

Ungrouped Student Due To Section Drop

--Jen 11:14, 9 October 2014 (EDT) 764153

Students Edit Group Discussions Despite Course Setting

--Dalyns 13:53, 20 February 2014 (EDT) 378832, 613461, 745360

Quizzes

Reports That Quiz Answers Modified

--Jen 13:25, 21 July 2014 (EDT)

Media Uploads Play Inconsistently

--JoLaine 08:39, 29 September 2014 (EDT) 741281

Odd Point Values When Grading Quizzes

--Jen 09:38, 22 September 2014 (EDT) 730105

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) 753134

Quiz Points Showing as 9.99999999999999 instead of 10

--Jen 12:33, 22 July 2014 (EDT) 635202

MP3 Media Files In Quiz Not Converting

--Jen 14:28, 12 September 2014 (EDT) 717775

Number Of Questions Given Differ From Settings

--JoLaine 08:41, 25 September 2014 (EDT) 736040

Media Comments Show As Converting

--JoLaine 13:08, 12 September 2014 (EDT) 717621

Roles

Designer Role is Unable to View Unpublished Content

--Jen 13:25, 26 August 2014 (EDT)

Mobile App

Android

Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore

--Jen 06:33, 18 August 2014 (EDT) 655092

iOS

SpeedGrader

Cannot See Groups Only Individual Students

--Dalyns 23:00, 25 August 2014 (EDT) 676223

Account

Settings

Reports

Provisioning
Last Name Missing From Provisioning Users Report

--Jen 13:25, 26 August 2014 (EDT) 378173

Change In Provisioning File Name

--Jen 13:30, 14 August 2014 (EDT) 652093

Settings

Display Name Modification via API

--Jen 13:25, 26 August 2014 (EDT) 708079

Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox