Known Issues Canvas

From e-Learning Documentation

(Difference between revisions)
Jump to: navigation, search
(Question Bank Not Synching Modifications)
Line 65: Line 65:
*''Problem:'' If a group discussion was associated to a group set before groups are created and students are assigned, students will not be redirected to their assigned group's discussions upon navigating to the root discussion.
*''Problem:'' If a group discussion was associated to a group set before groups are created and students are assigned, students will not be redirected to their assigned group's discussions upon navigating to the root discussion.
*''Workaround:'' Students should access the group discussion from the links provided above the discussion's title. When the assigned group is accessed by the student, they will be redirected to the group discussion thereafter.
*''Workaround:'' Students should access the group discussion from the links provided above the discussion's title. When the assigned group is accessed by the student, they will be redirected to the group discussion thereafter.
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' A fix has been implemented by Canvas Engineers 3/14/15.
--[[User:jacs|Jen]] 13:08, 29 January 2014 (EDT)  <font color="white">1434794</font>
--[[User:jacs|Jen]] 13:08, 29 January 2014 (EDT)  <font color="white">1434794</font>
Line 140: Line 140:
*''Problem:'' When a user goes to upload a csv into the Gradebook and you select the help option "What should the CSV file look like?" on the upload pop-up, it takes you to an example image of what is required in the csv in order for it to be uploaded. The problem is this image is outdated. It contains a bubble right above "Section" that states "Optional, Ignored." This leads the user to believe that the section column is not required in the csv. But if they attempt to upload the csv without the section column they get an error and have to add that column.
*''Problem:'' When a user goes to upload a csv into the Gradebook and you select the help option "What should the CSV file look like?" on the upload pop-up, it takes you to an example image of what is required in the csv in order for it to be uploaded. The problem is this image is outdated. It contains a bubble right above "Section" that states "Optional, Ignored." This leads the user to believe that the section column is not required in the csv. But if they attempt to upload the csv without the section column they get an error and have to add that column.
*''Workaround:'' Section is not optional and must be included.  Required columns include: Student ID, SIS User ID, SIS Login ID, Section, Existing Assignment (###) OR A New Assignment (if you want to create a new one in the new file outside of Canvas).
*''Workaround:'' Section is not optional and must be included.  Required columns include: Student ID, SIS User ID, SIS Login ID, Section, Existing Assignment (###) OR A New Assignment (if you want to create a new one in the new file outside of Canvas).
-
*''Status:'' Under investigation by Canvas Engineers.
+
*''Status:'' A fix has been implemented by Canvas Engineers 10/30/14.
--[[User:jacs|Jen]] 09:20, 18 September 2014 (EDT)  <font color="white">725730</font>
--[[User:jacs|Jen]] 09:20, 18 September 2014 (EDT)  <font color="white">725730</font>
Line 181: Line 181:
*''Workaround:'' Beside the student's name, click the + sign.  The list of groups will appear.  Click the group to which you want to add the student.
*''Workaround:'' Beside the student's name, click the + sign.  The list of groups will appear.  Click the group to which you want to add the student.
*''Status:'' Instructure is aware of the problem and is working on a fix.
*''Status:'' Instructure is aware of the problem and is working on a fix.
-
--[[User:Jolaine|Jolaine]] 15:34, 29 August 2014 (EDT)
+
--[[User:Jolaine|Jolaine]] 15:34, 29 August 2014 (EDT) <font color="white"> </font>
====Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder====
====Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder====
Line 187: Line 187:
*''Problem:'' With larger courses, moving students manually into groups creates a lag in the "Unassigned Students" list. The list appears to be refreshing (double arrows) once all visible students have been grouped, however, this process appears to hang. The title of the list denotes there are additional students that are unassigned, i.e. "Unassigned Students (37)", but this list never repopulates on its own.  
*''Problem:'' With larger courses, moving students manually into groups creates a lag in the "Unassigned Students" list. The list appears to be refreshing (double arrows) once all visible students have been grouped, however, this process appears to hang. The title of the list denotes there are additional students that are unassigned, i.e. "Unassigned Students (37)", but this list never repopulates on its own.  
*''Workaround:'' You can refresh your browser page or you can navigate away from the group set page and then come back to it.  Both options should prompt the display of any remainder students.
*''Workaround:'' You can refresh your browser page or you can navigate away from the group set page and then come back to it.  Both options should prompt the display of any remainder students.
-
*''Status:'' Fix deployed by Canvas 12/20
+
*''Status:'' A fix has been implemented by Canvas Engineers 12/20/14.
--[[User:jacs|Jen]] 07:37, 14 October 2014 (EDT)  <font color="white">811696</font>
--[[User:jacs|Jen]] 07:37, 14 October 2014 (EDT)  <font color="white">811696</font>

Revision as of 20:53, 18 March 2015

Contents

Assignments

Speedgrader

--Jen 9:08, 25 November 2014 (EDT) None

Chat

Chat Pop-up Causing Functionality Loss

--Jen 9:09, 15 January 2015 (EDT) 1436954, 1411648

Course

Dashboard

To-Do List Displays Items To Be Graded That Are Fully Graded

--Jen 12:20, 3 February 2015 (EDT) 1444549

Settings

Cannot Unhide Grade Totals

--Jen 13:20, 10 December 2014 (EDT) 1379039

Redirect Tool Does Not Change Name

--Daniel 17:50, 3 January 2015 (EDT) 1444912

Conferences

Students Cannot End BigBlueButton Sessions

--Dalyns 12:38, 17 June 2014 (EDT) 612499

Unable To Delete Group Conferences

--Jen 13:24, 19 June 2014 (EDT) 615067

Relative URL Pointing At Course ID Instead Of Group ID Takes Student To Other Institution

--Jen 11:29, 12 August 2014 (EDT) 648889

Discussions

Student Group Discussions Are Made at the Course-Level Discussion

--Jen 13:08, 29 January 2014 (EDT) 1434794


Student Group Discussion Posts/Replies Are Posted Outside Group

--Jen 07:16, 14 October 2014 (EDT) 811670

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143

Imported File Structure Lost After Initial Deletion

--JoLaine 13:57, 27 May 2014 (EDT) 598049

Global Navigation

Scroll Bars

--Jolaine 12:45, 19 September 2014 (EDT) 727813

Settings

Notifications

Notifications Not Being Sent to E-mail

--Jen 09:38, 3 September 2014 (EDT)

View This Message In Conversations Link Not Working

--Jen 09:38, 1 October 2014 (EDT) 745224

Grades

Upload Multiple New Items In Large Enrollment Course Error

--Dalyns 08:35, 07 February 2014 (EDT) 370973

Blank Screen When Attempting To Upload Scores In Large Courses

--Jen 13:14, 06 February 2014 (EDT) 370423

Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone

--JoLaine 12:25, 02 October 2014 (EDT) 804616, 747292

Documentation Incorrect For Importing CSV Files

--Jen 09:20, 18 September 2014 (EDT) 725730

Modules

Linking Files From Files Into Modules

--Jen 14:02, 31 July 2014 (EDT) 641464

Module Progress By Student Not Displaying Progress

--Dalyns 14:10, 14 January 2014 (EDT) 343454

Outcomes

Rubrics

Building Multiple Rubrics Outcomes Are Only Applied To First Rubric

--Jen 11:31, 20 August 2014 (EDT) 663413

People

Enrollments

--Jen 15:34, 29 August 2014 (EDT) NOT A CANVAS ISSUE

Groups

Cannot drag students into groups to add them

--Jolaine 15:34, 29 August 2014 (EDT)

Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder

--Jen 07:37, 14 October 2014 (EDT) 811696

Ungrouped Student Due To Section Drop

--Jen 11:14, 9 October 2014 (EDT) 764153

Students Edit Group Discussions Despite Course Setting

--Dalyns 13:53, 20 February 2014 (EDT) 378832, 613461, 745360

Quizzes

Question Bank Not Synching Modifications

--Jen 12:45, 10 February 2015 (EDT) 1447538, 1476644

Quiz Log Auditing Ignores Quiz Settings

--Jen 13:25, 21 July 2014 (EDT) 1456632


Reports That Quiz Answers Modified

--Jen 13:25, 21 July 2014 (EDT)

Media Uploads Play Inconsistently

--JoLaine 08:39, 29 September 2014 (EDT) 741281

Odd Point Values When Grading Quizzes

--Jen 09:38, 22 September 2014 (EDT) 730105

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) 753134

Quiz Points Showing as 9.99999999999999 instead of 10

--Jen 12:33, 22 July 2014 (EDT) 635202

MP3 Media Files In Quiz Not Converting

--Jen 14:28, 12 September 2014 (EDT) 717775

Number Of Questions Given Differ From Settings

--JoLaine 08:41, 25 September 2014 (EDT) 736040

Media Comments Show As Converting

--JoLaine 13:08, 12 September 2014 (EDT) 717621

Roles

Designer Role is Unable to View Unpublished Content

--Jen 13:25, 26 August 2014 (EDT)

Mobile App

Android

Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore

--Jen 06:33, 18 August 2014 (EDT) 655092

iOS

SpeedGrader

Cannot See Groups Only Individual Students

--Dalyns 23:00, 25 August 2014 (EDT) 676223

Account

Settings

Reports

Provisioning
Last Name Missing From Provisioning Users Report

--Jen 13:25, 26 August 2014 (EDT) 378173

Change In Provisioning File Name

--Jen 13:30, 14 August 2014 (EDT) 652093

Settings

Display Name Modification via API

--Jen 13:25, 26 August 2014 (EDT) 708079

Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox