Known Issues Canvas

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*''Status:'' Issue reopened; Under investigation by Canvas Engineers.
*''Status:'' Issue reopened; Under investigation by Canvas Engineers.
--[[User:jacs|Jen]] 12:20, 3 February 2015 (EDT) <font color="white">1383030, 1444549, 1509378</font>
--[[User:jacs|Jen]] 12:20, 3 February 2015 (EDT) <font color="white">1383030, 1444549, 1509378</font>
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=== Settings ===
 
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==== Cannot Unhide Grade Totals ====
 
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*''System'': Canvas
 
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*''Problem:'' When in Course Navigation, clicking the Settings link. Clicking the more options link. Unchecking the box next to the option "Hide totals in student grades summary." Clicking the Update Course Details button, a green box displays stating that the changes were saved, however, the settings revert back to "Hide totals in student grades summary."
 
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*''Workaround:'' Uncheck ALL of the 'More Options' options and click "Update Course Options".  Immediately, click 'More Options' and check those for which you want restricted (excluding the "Hide totals in student grades summary" and then click "Updated Course Options".
 
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*''Status:'' A fix has been implemented by Canvas Engineers 12/16/14.
 
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--[[User:jacs|Jen]] 13:20, 10 December 2014 (EDT) <font color="white">1379039</font>
 
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==== Redirect Tool Does Not Change Name ====
 
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*''System'': Canvas
 
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*''Problem:'' When adding a navigation item to a course using the Redirect tool, typing a name in for the link does not change the name. It instead appears as "Redirect Tool."
 
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*''Workaround:'' Navigate to the course settings, and then to the "Apps" tab. Click "View App Configurations". Redirect tool will be listed; click the pencil icon to the far right of the name. in the "Edit App" window that opens, change the text of the name field and click "Submit."
 
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*''Status:'' A fix has been implemented by Canvas Engineers 2/06/2015.
 
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--[[User:dmainwaring92|Daniel]] 17:50, 3 January 2015 (EDT) <font color="white">1444912</font>
 
==== Youtube ====
==== Youtube ====
*''System'': Canvas
*''System'': Canvas
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*''Problem:'' The YouTube embed feature (Canvas WYSIWYG editor) is not working. If you do a search, it comes up with a placeholder video, titled “device support”, which when played, shows the message:
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*''Problem:'' The YouTube embed feature (Canvas WYSIWYG editor) is not working. If you do a search, it comes up with a placeholder video, titled “device support”, which when played, shows the message:"YouTube is upgrading to a newer version, which is not supported by this device or app." https://youtube.com/devicesupport (Links to an external site.)
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*''Workaround:'' Manually paste URL to YouTube video within text.
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“YouTube is upgrading to a newer version, which is not supported by this device or app.
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*''Status:'' Under investigation by Canvas Engineers.
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https://youtube.com/devicesupport (Links to an external site.)
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--[[User:d.m|Dalyns]] 13:29, May 8, 2015 (EDT) <font color="white">1539419</font>
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*''Status:'' We are aware of an issue with the YouTube LTI tool which is causing the errors you are seeing. The problem is centered around updates that YouTube is making to their API's. Therefore our engineers are getting to work with updating our own API's so this functionality will be available again.
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== Commons ==
== Commons ==

Revision as of 18:39, 19 May 2015

Contents

Assignments

Speedgrader

--Jen 9:08, 25 November 2014 (EDT) None

Turnitin

--Jolaine 09:32, 5 May 2015 (EDT) 1534643

Course

Dashboard

To-Do List Displays Items To Be Graded That Are Fully Graded

--Jen 12:20, 3 February 2015 (EDT) 1383030, 1444549, 1509378

Youtube

--Dalyns 13:29, May 8, 2015 (EDT) 1539419

Commons

Import Into Course List Incomplete

--Jen 12:26, 25 March 2015 (EDT) 1493999, 1527351

Conferences

Students Cannot End BigBlueButton Sessions

--Dalyns 12:38, 17 June 2014 (EDT) 612499

Unable To Delete Group Conferences

--Jen 13:24, 19 June 2014 (EDT) 615067

Relative URL Pointing At Course ID Instead Of Group ID Takes Student To Other Institution

--Jen 11:29, 12 August 2014 (EDT) 648889

Discussions

Student Group Discussions Are Made at the Course-Level Discussion

--Jen 13:08, 29 January 2014 (EDT) 1434794


Student Group Discussion Posts/Replies Are Posted Outside Group

--Jen 07:16, 14 October 2014 (EDT) 811670

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143

Imported File Structure Lost After Initial Deletion

--JoLaine 13:57, 27 May 2014 (EDT) 598049

Global Navigation

Scroll Bars

--Jolaine 12:45, 19 September 2014 (EDT) 727813

Settings

Notifications

Notifications Not Being Sent to E-mail

--Jen 09:38, 3 September 2014 (EDT)

Notifications Not Being Received via E-mail

--Jen 09:33, 27 February 2015 (EDT) 1471612

View This Message In Conversations Link Not Working

--Jen 09:38, 1 October 2014 (EDT) 745224

Grades

Upload Multiple New Items In Large Enrollment Course Error

--Dalyns 08:35, 07 February 2014 (EDT) 370973

Blank Screen When Attempting To Upload Scores In Large Courses

--Jen 13:14, 06 February 2014 (EDT) 370423

Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone

--JoLaine 12:25, 02 October 2014 (EDT) 804616, 747292

Documentation Incorrect For Importing CSV Files

--Jen 09:20, 18 September 2014 (EDT) 725730

Modules

Linking Files From Files Into Modules

--Jen 14:02, 31 July 2014 (EDT) 641464

Module Progress By Student Not Displaying Progress

--Dalyns 14:10, 14 January 2014 (EDT) 343454

Outcomes

Rubrics

Building Multiple Rubrics Outcomes Are Only Applied To First Rubric

--Jen 11:31, 20 August 2014 (EDT) 663413

People

Enrollments

--Jen 15:34, 29 August 2014 (EDT) NOT A CANVAS ISSUE

Groups

Cannot drag students into groups to add them

--Jolaine 15:34, 29 August 2014 (EDT)

Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder

--Jen 07:37, 14 October 2014 (EDT) 811696

Ungrouped Student Due To Section Drop

--Jen 11:14, 9 October 2014 (EDT) 764153

Students Edit Group Discussions Despite Course Setting

--Dalyns 13:53, 20 February 2014 (EDT) 378832, 613461, 745360

Quizzes

Question Bank Not Synching Modifications

--Jen 12:45, 10 February 2015 (EDT) 1447538, 1476644

Quiz Log Auditing Ignores Quiz Settings

--Jen 13:25, 21 July 2014 (EDT) 1456632


Reports That Quiz Answers Modified

--Jen 13:25, 21 July 2014 (EDT)

Media Uploads Play Inconsistently

--JoLaine 08:39, 29 September 2014 (EDT) 741281

Odd Point Values When Grading Quizzes

--Jen 09:38, 22 September 2014 (EDT) 730105

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) 753134

Quiz Points Showing as 9.99999999999999 instead of 10

--Jen 12:33, 22 July 2014 (EDT) 635202

MP3 Media Files In Quiz Not Converting

--Jen 14:28, 12 September 2014 (EDT) 717775

Number Of Questions Given Differ From Settings

--JoLaine 08:41, 25 September 2014 (EDT) 736040


Youtube

  “YouTube is upgrading to a newer version, which is not supported by this device or app.” https://youtube.com/devicesupport (Links to an external site.)

Media Comments Show As Converting

--JoLaine 13:08, 12 September 2014 (EDT) 717621

Roles

Designer Role is Unable to View Unpublished Content

--Jen 13:25, 26 August 2014 (EDT)

Mobile App

Android

Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore

--Jen 06:33, 18 August 2014 (EDT) 655092

iOS

SpeedGrader

Cannot See Groups Only Individual Students

--Dalyns 23:00, 25 August 2014 (EDT) 676223

Account

Settings

Reports

Provisioning
Last Name Missing From Provisioning Users Report

--Jen 13:25, 26 August 2014 (EDT) 378173

Change In Provisioning File Name

--Jen 13:30, 14 August 2014 (EDT) 652093

Settings

Display Name Modification via API

--Jen 13:25, 26 August 2014 (EDT) 708079

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