Known Issues Canvas

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(Quizzes)
(Quizzes)
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*''System'': Canvas
*''System'': Canvas
*''Problem:'' We've received some reports that quiz answers differ from those answers that were purportedly submitted.  Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
*''Problem:'' We've received some reports that quiz answers differ from those answers that were purportedly submitted.  Please report any suspected cases to learning-support@ufl.edu with the course number, quiz/assignment, date/time, student, detailed description of the problem, and any available screenshots for further investigation with Instructure.
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*''Status:'' Currently under investigation.
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*''Status:'' Under investigation by Canvas Engineers.
--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
--[[User:jacs|Jen]] 13:25, 21 July 2014 (EDT)
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====Media Uploads Play Inconsistently====
 
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*''System'': Canvas
 
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*''Problem:'' We've had reports within specific quizzes where certain videos play and certain videos do not play; when they do not play, you can generally see the player, but it shows zero seconds of recorded data.  This issue happens across Chrome, Firefox, IE(according to admin), Safari web browsers.
 
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*''Workaround:'' Suggested to keep trying to refresh, restart browser, use incognito mode, try different browsers until you finally are able to access each one.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
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--[[User:jolaine|JoLaine]] 08:39, 29 September 2014 (EDT) <font color="white">741281</font>
 
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====Odd Point Values When Grading Quizzes====
 
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*''System'': Canvas
 
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*''Problem:'' When you have two question groups both pulling from the same question bank, but for different point values, this causes a situation where Canvas is giving the same question and getting confused with different results.
 
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*''Workaround:'' Discontinue administration of this quiz. Make a new quiz and if you really need to grab from the same pool of questions, make a second bank (that is a copy) so that each group can pull from different banks.
 
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*''Status:'' Fix deployed by Canvas 12/20
 
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--[[User:jacs|Jen]] 09:38, 22 September 2014 (EDT)  <font color="white">730105</font>
 
====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
====Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades====
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*''Status:'' Under investigation by Canvas Engineers.
*''Status:'' Under investigation by Canvas Engineers.
--[[User:jacs|Jen]] 14:28, 12 September 2014 (EDT)  <font color="white">717775</font>
--[[User:jacs|Jen]] 14:28, 12 September 2014 (EDT)  <font color="white">717775</font>
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====Number Of Questions Given Differ From Settings====
 
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*''System'': Canvas
 
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*''Problem:'' We have reports of one course, where on a quiz setup to give a 20 question quiz, a couple of students received 7 questions and the rest received 20 questions. In addition, it appears that seven test students and two real students started the quiz at the exact same time.  Instructors, if you encounter this issue, please contact e-Learning Support Services at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu with so that we can work with the Canvas Engineers.
 
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*''Workaround:'' None currently.  However, it is best practice to avoid editing question banks on live quizzes.
 
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*''Status:'' Under investigation by Canvas Engineers.
 
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--[[User:jolaine|JoLaine]] 08:41, 25 September 2014 (EDT)  <font color="white">736040</font>
 
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====Youtube====
====Youtube====

Revision as of 15:45, 20 May 2015

Contents

Assignments

Speedgrader

--Jen 9:08, 25 November 2014 (EDT) None

Turnitin

--Jolaine 09:32, 5 May 2015 (EDT) 1534643

Course

Dashboard

To-Do List Displays Items To Be Graded That Are Fully Graded

--Jen 12:20, 3 February 2015 (EDT) 1383030, 1444549, 1509378

Rich Content Editor

YouTube

--Dalyns 13:29, May 8, 2015 (EDT) 1539419

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143

Imported File Structure Lost After Initial Deletion

--JoLaine 13:57, 27 May 2014 (EDT) 598049

Global Navigation

Settings

Notifications

Notifications Not Being Sent to E-mail

--Jen 09:38, 3 September 2014 (EDT)

Notifications Not Being Received via E-mail

--Jen 09:33, 27 February 2015 (EDT) 1471612; Informational Only

View This Message In Conversations Link Not Working

--Jen 09:38, 1 October 2014 (EDT) 745224

Grades

Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone

--JoLaine 12:25, 02 October 2014 (EDT) 804616, 747292

Modules

Module Progress By Student Not Displaying Progress

--Dalyns 14:10, 14 January 2014 (EDT) 343454

Outcomes

Rubrics

Building Multiple Rubrics Outcomes Are Only Applied To First Rubric

--Jen 11:31, 20 August 2014 (EDT) 663413

People

Enrollments

Dropped Students Are Still Showing As Being In The Course

--Jen 15:34, 29 August 2014 (EDT) NOT A CANVAS ISSUE

Groups

Ungrouped Student Due To Section Drop

--Jen 11:14, 9 October 2014 (EDT) 764153

Quizzes

Reports That Quiz Answers Modified

--Jen 13:25, 21 July 2014 (EDT)

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) 753134

Quiz Points Showing as 9.99999999999999 instead of 10

--Jen 12:33, 22 July 2014 (EDT) 635202

MP3 Media Files In Quiz Not Converting

--Jen 14:28, 12 September 2014 (EDT) 717775

Youtube

  “YouTube is upgrading to a newer version, which is not supported by this device or app.” https://youtube.com/devicesupport (Links to an external site.)

Media Comments Show As Converting

--JoLaine 13:08, 12 September 2014 (EDT) 717621

Roles

Designer Role is Unable to View Unpublished Content

--Jen 13:25, 26 August 2014 (EDT)

Mobile App

Android

Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore

--Jen 06:33, 18 August 2014 (EDT) 655092

iOS

SpeedGrader

Cannot See Groups Only Individual Students

--Dalyns 23:00, 25 August 2014 (EDT) 676223

Account

Settings

Reports

Provisioning
Last Name Missing From Provisioning Users Report

--Jen 13:25, 26 August 2014 (EDT) 378173

Change In Provisioning File Name

--Jen 13:30, 14 August 2014 (EDT) 652093

Settings

Display Name Modification via API

--Jen 13:25, 26 August 2014 (EDT) 708079

Personal tools
Namespaces
Variants
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