Known Issues Canvas

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== Course ==
== Course ==
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=== Dashboard ===
 
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==== To-Do List Displays Items To Be Graded That Are Fully Graded ====
 
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*''System'': Canvas
 
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*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, items that have been fully graded continue to show.
 
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*''Workaround:'' Click on the "X" to hide those items from the To-Do list.
 
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*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 
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--[[User:jacs|Jen]] 12:20, 3 February 2015 (EDT) <font color="white">1383030, 1444549, 1509378; 00849646</font>
 
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=== Rich Content Editor ===
 
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==== YouTube ====
 
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*''System'': Canvas
 
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*''Problem:'' The YouTube embed feature (Canvas WYSIWYG editor) is not working. If you do a search, it comes up with a placeholder video, titled “device support”, which when played, shows the message:"YouTube is upgrading to a newer version, which is not supported by this device or app."(Links to an external site.)
 
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*''Workaround:'' Manually paste URL to YouTube video within text.
 
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*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 
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--[[User:d.m|Dalyns]] 13:29, May 8, 2015 (EDT) <font color="white">1539419; 00858206</font>
 
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==Files==
==Files==
===Preview Of Large PDF and PPSX Not Displaying===
===Preview Of Large PDF and PPSX Not Displaying===
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*''Status:'' Under investigation by Canvas Engineers.
*''Status:'' Under investigation by Canvas Engineers.
--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143; 00397556</font>
--[[User:jacs|Jen]] 07:06, 18 August 2014 (EDT)  <font color="white">655143; 00397556</font>
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===Imported File Structure Lost After Initial Deletion===
 
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*''System:'' Canvas
 
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*''Problem:'' When attempting to copy exported course files into a new course, the file/folder structure did not remain intact.  All file content imports correctly the first time it is imported; however, if the files are subsequently deleted from the course, and then re-imported, that is when they are loaded into an "Unfiled" folder.  This is because Canvas is essentially un-deleting the files that were previously imported, and that had been disassociated with their assigned folder when they were deleted.  Whenever files are un-deleted within the system, they are automatically added to an Unfiled folder to be manually moved to another folder if needed.  While this is currently the expected behavior of the system, to move un-deleted files to an Unfiled folder, this can cause problems with Articulate files, HTML files, and related content that must be in the correct folder in order to work.
 
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*''Workaround:'' Manually move the files back into the correct file/folders structure.
 
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*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 
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--[[User:jolaine|JoLaine]] 13:57, 27 May 2014 (EDT)  <font color="white">598049; 00840533</font>
 
==Global Navigation==
==Global Navigation==
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*''Status'': Informational Only
*''Status'': Informational Only
--[[User:jacs|Jen]] 09:38, 3 September 2014 (EDT)
--[[User:jacs|Jen]] 09:38, 3 September 2014 (EDT)
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=====Sending out Assignment Un-muted notifications=====
 
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*''System'': Canvas
 
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*''Problem'': Faulty Canvas notification
 
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Status: Solved There was an issue on 7/18 where edits on Assignments and Discussions were sending out Assignment Un-muted notifications. The issue was fixed 7/19.
 
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--[[User:d.m|Dalyns]] 20 June 2015 (EDT)  <font color="white">00955466; </font>
 
=====Notifications Not Being Received via E-mail=====
=====Notifications Not Being Received via E-mail=====
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*''Status:'' Under investigation by Canvas Engineers.
*''Status:'' Under investigation by Canvas Engineers.
--[[User:jolaine|JoLaine]] 12:25, 02 October 2014 (EDT)  <font color="white">804616, 747292;  00403031</font>
--[[User:jolaine|JoLaine]] 12:25, 02 October 2014 (EDT)  <font color="white">804616, 747292;  00403031</font>
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==Modules==
 
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====Module Progress By Student Not Displaying Progress====
 
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*''System'': Canvas
 
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*''Problem:'' Within the Module Progress by Student, the status seems to always show "none in progress" even when students have been making progress.
 
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*''Workaround:'' None currently.  It should be noted that the progress window will show any modules that aren't locked as "in progress" in the right-hand side of the window, but a student can complete all of a module's required items without moving into the next module, so the left-hand column will show "none in progress".
 
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*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 
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--[[User:d.m|Dalyns]] 14:10, 14 January 2014 (EDT)  <font color="white">343454; 00834022</font>
 
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====Modified Module Requirements Prompt Student Completion Of New Requirements Even If Previously Completed====
 
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*''System'': Canvas
 
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*''Problem:'' When you add a new Quiz with score requirement in a previous module and select the option to allow students to "Continue" (Not Re-Lock), students who have previously completed the module before the newly added quiz will not be able to progress through the next module until the new quiz requirement in the previous module is completed. It does not lock the module again, but it tells the student that they need to complete the previous module item even if they have already completed it.
 
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*''Workaround:'' Complete the added quiz requirement in previously completed module.
 
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*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 
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--[[User:dmainwaring|Daniel]] 14:10, 28 April 2015 (EDT)  <font color="white">1527545; 00849723</font>
 
==Outcomes==
==Outcomes==
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===Mastery Percentage===
===Mastery Percentage===
====Master Percentage Not Work as Intended====
====Master Percentage Not Work as Intended====
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*''Status:'' Under investigation by Canvas engineers.
*''Status:'' Under investigation by Canvas engineers.
--[[User:jacs|Jen]] 06:33, 18 August 2014 (EDT) <font color="white">655092; 00397555</font>
--[[User:jacs|Jen]] 06:33, 18 August 2014 (EDT) <font color="white">655092; 00397555</font>
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==Account==
 
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===Settings===
 
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====Reports====
 
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=====Provisioning=====
 
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======Last Name Missing From Provisioning Users Report======
 
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*''System'': Canvas
 
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*''Problem:'' If a user's first_name includes a name suffix (e.g. 'Jr.', 'Sr.', 'II', and—apparently—'Junior'), it isn't included in the provisioning report.
 
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*''Workaround:'' None
 
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*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 
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--[[User:jacs|Jen]] 13:25, 26 August 2014 (EDT)  <font color="white">378173; 00849735</font>
 
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======Change In Provisioning File Name======
 
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*''System'': Canvas
 
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*''Problem:'' A sudden unexpected change in the provisioning file name output contains ''\u0026verifier='' rather than ''&verifier='' causes local issues.
 
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*''Workaround:'' None
 
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*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 
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--[[User:jacs|Jen]] 13:30, 14 August 2014 (EDT)  <font color="white">652093; 00849735</font>
 

Revision as of 17:42, 27 July 2015

Contents

Assignments

Differentiated Assignments

Assign To Field Not Populating Students Alphabetically

--Jen 11:43, 09 June 2015 (EDT) 1569569;00422360

Speedgrader

--Jen 9:08, 25 November 2014 (EDT) None

Turnitin

--Jolaine 09:32, 5 May 2015 (EDT) 1534643; 00857070

Course

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation

Settings

Notifications

Notifications Not Being Sent to E-mail

--Jen 09:38, 3 September 2014 (EDT)

Notifications Not Being Received via E-mail

--Jen 09:33, 27 February 2015 (EDT) 1471612; Informational Only; 00790736

View This Message In Conversations Link Not Working

--Jen 09:38, 1 October 2014 (EDT) 745224; 00402797

Grades

Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone

--JoLaine 12:25, 02 October 2014 (EDT) 804616, 747292; 00403031

Outcomes

Mastery Percentage

Master Percentage Not Work as Intended

--Anchalee 17:00, 15 June 2015 (EDT)

Import Outcomes

'Edit Outcomes' Button Present On Imported Outcomes

--Jen 14:35, 2 June 2015 (EDT) 1557942; 00421065

Rubrics

Building Multiple Rubrics Outcomes Are Only Applied To First Rubric

--Jen 11:31, 20 August 2014 (EDT) 663413; 00397844

Page Error Upon Attempting To View Account-Level Outcome's Aligned Item

--Jen 11:31, 23 December 2014 (EDT) 1388698, 1506948; 00415865

People

Enrollments

Dropped Students Are Still Showing As Being In The Course

--Jen 15:34, 29 August 2014 (EDT) NOT A CANVAS ISSUE

Groups

Ungrouped Student Due To Section Drop

--Jen 11:14, 9 October 2014 (EDT) 764153; 00403666

Quizzes

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

--Dalyns 09:38, 7 October 2014 (EDT) 753134; 00403152

Quiz Points Showing as 9.99999999999999 instead of 10

--Jen 12:33, 22 July 2014 (EDT) 635202; 00396230

MP3 Media Files In Quiz Not Converting

--Jen 14:28, 12 September 2014 (EDT) 717775; 00400758

Numeric Question Answer Contains .0000

--Daniel 14:28, 12 September 2014 (EDT) 1544463; 00419503

Additional time on Quiz

--Dalyns 14:28, 23 May 2015 (EDT) 1554216; 00420627

Mobile App

Android

Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore

--Jen 06:33, 18 August 2014 (EDT) 655092; 00397555

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