Known Issues Canvas

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People with a large number of enrollments cannot send mail to groups

--Jolaine 13:52, 28 July 2015 (EDT) Canvas: 00916831 MyIT: 10147972


Differentiated Assignments

"Assign To" Field Not Populating Students Alphabetically

  • System: Canvas
  • Problem: Differentiated Assignments are displaying the first five students differently depending on the browser used. Within Chrome and Safari they are NOT listed in alphabetical order, within FF they are listing the first five in order.
  • Workaround: None.
  • Status: Under investigation by Canvas Engineers.

--Jen 11:43, 09 June 2015 (EDT) 1569569;00422360


  • System: Canvas
  • Problem: Students may encounter an informational text when submitting a document that reads similar to "Box and Crocodoc are working together...sorry for any inconvenience." Your submission will be viewable in the Box viewer instead of Crocodoc, however, this appears to be transparent for users.
  • Workaround: The Box viewer is a fail-over reader for when documents are not able to be viewed within Crocodoc behind the scenes within Canvas. Canvas support has suggested that the documents may eventually display in Crocodoc.
  • Status: Informational Only.

--Jen 9:08, 25 November 2014 (EDT) None


  • System: Canvas
  • Problem: When a Turnitin report shows an exact match to another student paper in the Turnitin database, the instructor is instructed to click a link to request permission to view the original paper. This link does nothing at this point, and there is no way to see the original paper.
  • Workaround: None
  • Status: Under investigation by Canvas Engineers.

--Jolaine 09:32, 5 May 2015 (EDT) Canvas: 1534643; 00857070 MyIT: 10094975



Preview Of Large PDF and PPSX Not Displaying

  • System: Canvas
  • Problem: Large PDF and PPSX files are not displaying in the preview tool. Users may encounter the error message "document could not be converted, please download it instead."
  • Workaround: Download the files to view them. Or compress (zip) the PDF file, then transfer it to the Canvas site and have it auto-expand. The file will open properly.
  • Status: Under investigation by Canvas Engineers.

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation



Notifications Not Being Sent to E-mail
  • System: Canvas
  • Problem: Users Not Receiving Timely Notifications After Notifications Settings Modification
  • Workaround: We have recently received information that it may take as much as one week (even days) for a change in Notifications Frequency to take place. Thus, if today you were to change your Notifications Frequency from Weekly to ASAP, the change would not take effect until sometime early next week. We are investigating this issue and will provide additional detail as we get more information.
  • Status: Informational Only

--Jen 09:38, 3 September 2014 (EDT)

Notifications Not Being Received via E-mail
  • System: Canvas
  • Problem: Users are not receiving e-mail notifications
  • Workaround: Ensure that your e-mail address is verified. To do this, click on 'Settings' in upper-right. Within the "Email Addresses" section, ensure that your @ufl email address is blue. If your @ufl email address is grey and italicized, this means it is not verified. To verify, click the address and follow the prompts to verify it. Until this is done, you will not receive any e-mailed notifications.
  • Status: Informational Only

--Jen 09:33, 27 February 2015 (EDT) 1471612; Informational Only; 00790736

View This Message In Conversations Link Not Working
  • System: Canvas
  • Problem: Within an e-mailed notification, when a user clicks on the "View this message in Conversations" link, the user is taken into Conversations but no conversation is selected. The links for going to the specific message in the inbox currently do not function as intended.
  • Workaround: View conversations from within the Inbox.
  • Status: Under investigation by Canvas Engineers.

--Jen 09:38, 1 October 2014 (EDT) 745224; 00402797


Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone

  • System: Canvas
  • Problem: When using "Message Students Who..." through Grades in a large enrollment course, an error occurs and it appears that the message was not sent; however, the message is sent to everyone in the course not just those who "have not submitted." etc.
  • Workaround: None
  • Status: Under investigation by Canvas Engineers.

--JoLaine 12:25, 02 October 2014 (EDT) 804616, 747292; 00403031


Mastery Percentage

Master Percentage Not Work as Intended

  • System: Canvas
  • Problem: The feature should require that a student achieves at least XX% of the questions within the (question) bank correct in order to achieve mastery, however, it currently only depends on whether they mastered the questions individually.
  • Workaround: None at this time
  • Status: Under investigations by Canvas Engineers.

--Anchalee 17:00, 15 June 2015 (EDT)

Import Outcomes

'Edit Outcomes' Button Present On Imported Outcomes

  • System: Canvas
  • Problem: When importing an outcome into a course from the account level, the edit button appears and admins can make changes to an account level outcome inside the course.
  • Workaround: None (other than navigating away from the page and back again)
  • Status: Under investigation by Canvas Engineers.

--Jen 14:35, 2 June 2015 (EDT) 1557942; 00421065


Building Multiple Rubrics Outcomes Are Only Applied To First Rubric

  • System: Canvas
  • Problem: When creating more than one rubric at a time using the Rubric section, adding Outcomes will only add them to the previous rubric
  • Workaround: Create the Rubrics one at a time.
  • Status: Under investigation by Canvas Engineers.

--Jen 11:31, 20 August 2014 (EDT) 663413; 00397844

Page Error Upon Attempting To View Account-Level Outcome's Aligned Item

  • System: Canvas
  • Problem: If you have an account-level rubric that has an account-level outcome as a criterion, attempting to view the outcome's aligned item (which should be the rubric) will give you a page error.
  • Workaround: None.
  • Status: Under investigation by Canvas Engineers.

--Jen 11:31, 23 December 2014 (EDT) 1388698, 1506948; 00415865



Dropped Students Are Still Showing As Being In The Course

  • System: Canvas
  • Problem: Students who DROP a course are still showing as being in the course (within Canvas) if they were added to a manually-created section prior to DROP. Currently, the DROP/ADD process runs against the registrar sections and updates those, however, it does not run against the manually-created sections that were created through myUFL.
  • Workaround: Manually remove the students from the myUFL created sections. If you have large numbers of students or are unsure, please contact Learning Support Services at 352-392-4357 option 3 or e-mail us at
  • Status: UFIT is working on a fix.

--Jen 15:34, 29 August 2014 (EDT) NOT A CANVAS ISSUE


Ungrouped Student Due To Section Drop

  • System: Canvas
  • Problem: If a student is enrolled in two different sections within a course and also a member of a group; if they are removed from one of the two sections, the student is also removed from the group.
  • Workaround: Until this issue can be resolved, checked the Group memberships frequently to regroup ungrouped Students if you're moving students between sections and/or during periods of ADD/DROP.
  • Status: Under investigation by Canvas Engineers.

--Jen 11:14, 9 October 2014 (EDT) 764153; 00403666


Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

  • System: Canvas
  • Problem: When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook. Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
  • Workaround: Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
  • Status: Under investigation by Canvas Engineers.

--Dalyns 09:38, 7 October 2014 (EDT) 753134; 00403152

Quiz Points Showing as 9.99999999999999 instead of 10

  • System: Canvas
  • Problem: When viewing a quiz, the point value is displayed as 9.99999999999999 instead of 10. Upon editing of the quiz, the point value is displayed as 10. This is a known issue in Canvas that is due to the system not rounding correctly when it totals it up on the quizzes page.
  • Workaround: None available. Students will still receive the correct percentage points when they take the quiz. This is a display bug.
  • Status: Under investigation by Canvas Engineers.

--Jen 12:33, 22 July 2014 (EDT) 635202; 00396230

MP3 Media Files In Quiz Not Converting

  • System: Canvas
  • Problem: MP3 files which are imported in batch to a course(such as an imported export file) do not correctly trigger a new conversion of the files in the course right away.
  • Workaround: None currently available.
  • Status: Under investigation by Canvas Engineers.

--Jen 14:28, 12 September 2014 (EDT) 717775; 00400758

Numeric Question Answer Contains .0000

  • System: Canvas
  • Problem: When entering an answer into a numeric question, whole numbers generate a decimal point and four zeros when typed into a numerical answers answer field.
  • Workaround: None currently available.
  • Status: Under investigation by Canvas Engineers.

--Daniel 14:28, 12 September 2014 (EDT) 1544463; 00419503

Additional time on Quiz

  • System: Canvas
  • Problem: Professor gives students additional time and it will show for a short period of time below the person's name the following text "gets ** extra minutes on each attempt" but after a certain amount of time the message "gets ** extra minutes on each attempt" gets removed..
  • Workaround: The work around is to manually give the student their time one by one. You'll want to give student 1 their extension, save and then refresh the page. Then after refreshing add time for student
  • Status: Under investigation by Canvas Engineers.

--Dalyns 14:28, 23 May 2015 (EDT) 1554216; 00420627

Mobile App


Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore

  • System: Canvas
  • Problem: When using a Nook HD (Android 4.0.4) users are unable to download the Canvas app from the Play Store. Users receive an incompatibility error when attempting to download and are unable to install the app. According to the system specifics guide, the OS is compatible. The Nook HD does not have a camera, and the Canvas app requires permission to access a camera within the Android device. This is causing a point of contention.
  • Workaround: Use mobile browser or desktop/laptop computer until this issue is resolved.
  • Status: Under investigation by Canvas engineers.

--Jen 06:33, 18 August 2014 (EDT) 655092; 00397555

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