Known Issues Canvas

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Sporadic appearance of emails without recipient list, cannot reply

--Jolaine 16:04, 13 October 2015 (EDT) Canvas: 01091960 MyIT: 10229500

People with a large number of enrollments cannot use the More Courses option

--Daniel 14:26, 5 October 2015 (EDT) Canvas: 01011878 MyIT: 10193230


To-Do List

To-Do List Not Displaying All Items To Be Graded

--Jen 18:32, 28 June 2015 (EDT) Canvas: 00865228; MyIT: 10145466


Group Assignments Broken by Deleting Group Set

--Jolaine 10:23, 8 February 2016 (EST)Canvas ticket 10225890; MyIT ticket 10305605

Differentiated Assignments


--Dalyns 12:00, 28 January 2016 (EDT) ;

Differentiated assignment due dates

--Daniel 5:13, 6 April 2015 (EDT) Canvas:1505685, 00865176, 00415745 myIT: 10084264

Speedgrader Times out

--<a href="User:Stocks">Stephanie</a> 09:00, 10 October 2015 (EDT) Canvas 01098682

Some students can't see annotations in Croc-o-doc when the assignment is given to groups

--Jolaine 11:11, 19 February 2016 (EST)Canvas 01250500, 10340752 MyIT 10323912 10357424




Conferences with lengthy descriptions broken in Chrome browser

--Jolaine 11:38, 10 February 2016 (EST)-- MyIT ticket 10309674, Canvas ticket 01233919


Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation




===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen===

  • System: Canvas
  • Problem: If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE: Students view of their grades is not affected.
  • Workaround: Clear cache and cookies in your browser to reset the gradebook to it's correct view
  • Status: Under investigation by Canvas Engineers.

--Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267



Quiz Index Page Round up Total Number of Points

  • System: Canvas
  • Problem: If a quiz has a total number of points as decimal, for example, 3.5, that number gets rounded up (4 in this case) on the Quiz index page. (The quiz total point is reported and calculated correctly in the gradebook though.)
  • Workaround: No workaround at this time.
  • Status: Under investigation by Canvas Engineers.

--Anchalee 14:45, 16 March 2016 (EST) ; Canvas ticket 01283838, MyIT ticket 10346274

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

  • System: Canvas
  • Problem: When quizzes that are automatically submitted while the student is not viewing the page, the submission isn't fully created/generated in the SpeedGrader or Gradebook. Grades will reflect a score of "0". The actual grade will not appear until either the student goes back to view their submission, or until it's viewed by the Teacher in the "Moderate Quiz" page.
  • Workaround: Students should ensure to click "Submit" for their quizzes, or go back to view their quiz soon after it is auto-submitted. If the Teacher has any indication that a student may have taken the Quiz but it is not showing in the Gradebook, they should go to the Quiz, click on "Moderate This Quiz" on the right, then click the student's name to view the submission.
  • Status: Under investigation by Canvas Engineers.

Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers --Dalyns 09:38, 7 October 2014 (EDT) last update January 29, 2016 753134; 00403152

Special Characters in Fill in the Blank Questions

  • System: Canvas
  • Problem: In Fill in the Blank questions, if there are any special characters (%$', etc) AND the answer is more than one word (Newton's Law), the student's answer will be marked incorrect, even if it matches exactly the correct answer given by the instructor.
  • Workaround: If your answer requires special characters, use the "Multiple Blank" Fill in the Blank type questions. So the example of Newton's Law would display as two separate blanks "Newton's" and "Law" instead of one blank with "Newton's Law."
  • Status: Under investigation by Canvas Engineers.

--Jolaine 09:55, 2 March 2016 (EST) ; Canvas ticket 01261520, MyIT ticket 10331409

Disappearing Students in "Assign to" Section of Practice Quizzes

  • System: Canvas
  • Problem: In practice quizzes, students in the "Assign to" field may disappear (if the instructor is assigning to individual students) resulting in practice quizzes assigned to no one. Usually the students will disappear about five minutes after saving the settings of the practice quiz.
  • Workaround: The first workaround is to assign the practice quiz to everyone within the course. The second workaround is to change the quiz type to a "Graded Quiz" and then assign the quiz to the students taking the quiz.
  • Status: Under investigation by Canvas Engineers.

--Steph 15:39, 24 March 2016 (EDT)-- ; Canvas ticket , MyIT ticket 10352425

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