Known Issues Canvas

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*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the top.  Those messages cannot be replied to. An error message is generated.
*''Problem:'' In Canvas inbox, users report that they occasionally see messages that have no list of recipients at the top.  Those messages cannot be replied to. An error message is generated.
*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
*''Workaround:''Do not reply to the message, but start a fresh message to the sender.
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT)  <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
--[[User:Jolaine|Jolaine]] 16:04, 13 October 2015 (EDT)  <font color="white"> Canvas: 01091960 MyIT: 10229500</font>
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*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
*''Problem:'' If users are enrolled in a large number of courses, they will see a severe lag in the time it takes to be able to use the "More courses" option when trying to send an email.  It can take up to 5 minutes for all of the enrollments to load.
*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
*''Workaround:''If possible, reduce enrollments.  You can also wait for the enrollments to load, or use the courses drop down in the left hand corner to specify the course before you attempt to send a message.
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*''Status:'' Under investigation by Canvas Engineers.
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*''Status:'' Shelved
--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT)  <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
--[[User:Daniel|Daniel]] 14:26, 5 October 2015 (EDT)  <font color="white"> Canvas: 01011878 MyIT: 10193230</font>
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*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, the list of items to be graded are incomplete.
*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
*''Workaround:'' Click on the "# More..." link below the list to expand the list beyond the default 5 items.
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*''Status:'' Under investigation by Canvas Engineers. Issue is still being worked on by Canvas as of 3/24/16
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*''Status:'' Shelved
--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
--[[User:jacs|Jen]] 18:32, 28 June 2015 (EDT) <font color="white">Canvas: 00865228; MyIT: 10145466</font>
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*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
*''Problem:'' When using differentiated assignments, the due date shows as "Due Multiple Due Dates" instead of the due date for the specific student.  
*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
*''Workaround:'' Due dates can be viewed on the Assignment page before entering Speedgrader.
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*''Status:'' Under investigation by the Canvas Engineers
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*''Status:'' Shelved , 00415745 myIT: 10084264 </font>
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--[[User:dmainwaring92|Daniel]] 5:13, 6 April 2015 (EDT) <font color="white">Canvas:1505685, 00865176, 00415745 myIT: 10084264 </font>
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==== Speedgrader Times out  ====
==== Speedgrader Times out  ====

Revision as of 21:19, 4 April 2016

Contents

Inbox

Sporadic appearance of emails without recipient list, cannot reply

--Jolaine 16:04, 13 October 2015 (EDT) Canvas: 01091960 MyIT: 10229500

People with a large number of enrollments cannot use the More Courses option

--Daniel 14:26, 5 October 2015 (EDT) Canvas: 01011878 MyIT: 10193230

Dashboard

To-Do List

To-Do List Not Displaying All Items To Be Graded

--Jen 18:32, 28 June 2015 (EDT) Canvas: 00865228; MyIT: 10145466

Assignments

Group Assignments Broken by Deleting Group Set

--Jolaine 10:23, 8 February 2016 (EST)Canvas ticket 10225890; MyIT ticket 10305605

Differentiated Assignments

Speedgrader

--Dalyns 12:00, 28 January 2016 (EDT) ;

Differentiated assignment due dates

Speedgrader Times out

--<a href="User:Stocks">Stephanie</a> 09:00, 10 October 2015 (EDT) Canvas 01098682

Some students can't see annotations in Croc-o-doc when the assignment is given to groups

--Jolaine 11:11, 19 February 2016 (EST)Canvas 1297715, MyIT 10323912 10357424 10340752

Course

Settings

Conferences

Conferences with lengthy descriptions broken in Chrome browser

--Jolaine 11:38, 10 February 2016 (EST)-- MyIT ticket 10309674, Canvas ticket 01233919

Files

Preview Of Large PDF and PPSX Not Displaying

--Jen 07:06, 18 August 2014 (EDT) 655143; 00397556

Global Navigation

Settings

Notifications

Grades

===Gradebook displays incorrectly for courses with differentiated assignments after exporting grades with "mark ungraded as zero" chosen=== System: Canvas Problem: If a course has differentiated assignments so that some students aren't required to complete some assignments, AND "mark ungraded as zero" is chose, AND the grades are exported, the gradebook then displays incorrectly to the instructor. After the export, the gradebook is counting those differentiated assignments that should not count against the student as zero, dropping the students' grades. NOTE: Students view of their grades is not affected. Workaround: Clear cache and cookies in your browser to reset the gradebook to it's correct view Status: Under investigation by Canvas Engineers. User:Jolaine|Jolaine 14:57, 18 December 2015 (EST)10278787; 01168267

People

Quizzes

Quiz Index Page Round up Total Number of Points

--Anchalee 14:45, 16 March 2016 (EST) ; Canvas ticket 01283838, MyIT ticket 10346274

Auto-Submitted Quiz When Student Is Not Viewing Page Not Populating Score In Grades

Issue is tied to a big feature idea called EPIC still being worked on by Canvas Engineers --Dalyns 09:38, 7 October 2014 (EDT) last update January 29, 2016 753134; 00403152

Special Characters in Fill in the Blank Questions

--Jolaine 09:55, 2 March 2016 (EST) ; Canvas ticket 01261520, MyIT ticket 10331409

Disappearing Students in "Assign to" Section of Practice Quizzes

--Steph 15:39, 24 March 2016 (EDT)-- ; Canvas ticket , MyIT ticket 10352425

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