Resolved Issues Canvas

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--[[User:jacs|Jen]] 11:31, 23 December 2014 (EDT)  <font color="white">1388698, 1506948;  00415865</font>
--[[User:jacs|Jen]] 11:31, 23 December 2014 (EDT)  <font color="white">1388698, 1506948;  00415865</font>
 +
====To-Do List Displays Items To Be Graded That Are Fully Graded====
 +
*''System'': Canvas
 +
*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, items that have been fully graded continue to show.
 +
*''Workaround:'' Click on the "X" to hide those items from the To-Do list.
 +
*''Status:'' Under investigation by Canvas Engineers.
 +
--[[User:jacs|Jen]] 12:20, 3 February 2015 (EDT) <font color="white">Canvas 1383030, 1444549, 1509378; MyIT 00849646, 10149623</font>
 +
===="Assign To" Field Not Populating Students Alphabetically====
 +
*''System'': Canvas
 +
*''Problem:'' Differentiated Assignments are displaying the first five students differently depending on the browser used. Within Chrome and Safari they are NOT listed in alphabetical order, within FF they are listing the first five in order.
 +
*''Workaround:'' None.
 +
*''Status:'' Under investigation by Canvas Engineers.
 +
--[[User:jacs|Jen]] 11:43, 09 June 2015 (EDT) <font color="white">1569569;00422360</font>
 +
 +
====Master Percentage Not Work as Intended====
 +
*''System'': Canvas
 +
*''Problem:''  The feature should require that a student achieves at least XX% of the questions within the (question) bank correct in order to achieve mastery, however, it currently only depends on whether they mastered the questions individually.
 +
*''Workaround:'' None at this time
 +
*''Status:'' Under investigations by Canvas Engineers.
 +
--[[User: anchalee|Anchalee]] 17:00, 15 June 2015 (EDT)
 +
 +
===='Edit Outcomes' Button Present On Imported Outcomes====
 +
*''System'': Canvas
 +
*''Problem:'' When importing an outcome into a course from the account level, the edit button appears and admins can make changes to an account level outcome inside the course.
 +
*''Workaround:'' None (other than navigating away from the page and back again)
 +
*''Status:'' Under investigation by Canvas Engineers.
 +
--[[User:jacs|Jen]] 14:35, 2 June 2015 (EDT)  <font color="white">1557942; 00421065</font>
 +
 +
===People with a large number of enrollments cannot send mail to groups===
 +
*''System:'' Canvas
 +
*''Problem:'' If users are enrolled in ~50 or more courses, they will see a severe lag in the time it takes to populate the list of groups when trying to send an email.  If the person is enrolled in even more courses (>100), the page will time-out before the list loads, preventing the user from sending the mail message.
 +
*''Workaround:''If possible, reduce enrollments.  If not possible to reduce enrollments, you may communicate with a group by going into the group home page and using announcements.
 +
*''Status:'' Under investigation by Canvas Engineers.
 +
--[[User:Jolaine|Jolaine]] 13:52, 28 July 2015 (EDT) <font color="white"> Canvas: 00916831 MyIT: 10147972</font>
 +
 +
 +
====Imported "Ends" Date affects Course Behavior====
 +
*''System'': Canvas
 +
*''Problem:'' When importing content from one course to another, the "Starts" date and the "Ends" date in the previous semester (found under "Settings) can carry over into the current semester. If left in place, an "Ends" date that is in the past is negatively impacting course behavior.  Examples include quizzes wiping out student submissions, and being unable to send emails to the course participants. 
 +
*''Workaround:'' Remove the "Ends" date or update it to a date in the future.
 +
*''Status:'' Under investigation by Canvas Engineers. UPDATE - It has been shown that this is isolated to courses that had ''more than one'' import from a previous semester.
 +
--[[User:Jolaine|Jolaine]] 15:56, Sept 8, 2015 (EDT) <font color="white">Canvas: 01028940 MyIT: 10203344</font>
 +
 +
==== Box and Crocodoc are working together ====
 +
*''System'': Canvas
 +
*''Problem:'' Students may encounter an informational text when submitting a document that reads similar to "Box and Crocodoc are working together...sorry for any inconvenience." Your submission will be viewable in the Box viewer instead of Crocodoc, however, this appears to be transparent for users.
 +
*''Workaround:'' The Box viewer is a fail-over reader for when documents are not able to be viewed within Crocodoc behind the scenes within Canvas.  Canvas support has suggested that the documents may eventually display in Crocodoc.
 +
*''Status:'' Informational Only.
 +
--[[User:jacs|Jen]] 9:08, 25 November 2014 (EDT) <font color="white">None</font>
 +
 +
 +
=====View This Message In Conversations Link Not Working=====
 +
*''System'': Canvas
 +
*''Problem'': Within an e-mailed notification, when a user clicks on the "View this message in Conversations" link, the user is taken into Conversations but no conversation is selected.  The links for going to the specific message in the inbox currently do not function as intended.
 +
*''Workaround'': View conversations from within the Inbox.
 +
*''Status'': • Shelved (Big project and shelving for now/might be feature request )
 +
--[[User:jacs|Jen]] 09:38, 1 October 2014 (EDT)  <font color="white">745224; 00402797</font>
 +
 +
===Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone====
 +
*''System'': Canvas
 +
*''Problem:'' When using "Message Students Who..." through Grades in a large enrollment course, an error occurs and it appears that the message was not sent; however, the message is sent to everyone in the course not just those who "have not submitted." etc.
 +
*''Workaround:'' None
 +
*''Status:'' Shelved (Big project and shelving for now/might be feature request )
 +
--[[User:jolaine|JoLaine]] 12:25, 02 October 2014 (EDT)  <font color="white">804616, 747292;  00403031</font>
 +
 +
=== Turnitin ===
 +
*''System'': Canvas
 +
*''Problem:'' When a Turnitin report shows an exact match to another student paper in the Turnitin database, the instructor is instructed to click a link to request permission to view the original paper.  This link does nothing at this point, and there is no way to see the original paper.
 +
*''Workaround:'' None
 +
*''Status:'' Under investigation by Canvas Engineers.  Canvas Engineers report back this this issue cannot be resolved.
 +
• Declined by engineers Canvas Engineers report back this this issue cannot be resolved.
 +
 +
--[[User:Jolaine|Jolaine]] 09:32, 5 May 2015 (EDT) <font color="white">Canvas: 1534643; 00857070 MyIT: 10094975</font>
 +
===Rich Content Editor===
 +
*''System'': Canvas
 +
*''Problem:'' When inserting the ampersand, space, and other special characters, in to the HTML editor, when saving/switching back to the Rich Content Editor view, the characters display as escaped. i.e. ''&amp;''
 +
*''Workaround:'' Correct the escaped characters within the Rich Content Editor view and save.
 +
*''Status:'' Under investigation by Canvas Engineers.
 +
--[[User:jacs|Jen]] 13:26, 9 September, 2015 (EDT) <font color="white">Canvas: 01032661; MyIT: 10205460</font>
 +
 +
*''Tool'': Crocodoc
 +
*''Problem'': When an instructor uses Crocodoc annotations for a supported assignment submission type (primarily Word documents and PDFs), the Firefox browser frequently removes the last annotated comment when updating the score field in SpeedGrader. This behavior is a Crocodoc-specific limitation within Firefox that cannot be resolved by Crocodoc at this time. To warn about the effects of Firefox and Crocodoc annotations, Canvas displays a warning banner that says “Warning: Crocodoc has limitations when used in Firefox. Comments will not always be saved.” To avoid losing any annotations, instructors may choose to use another browser when providing Crocodoc annotated feedback, or try clicking the screen before navigating to another student.
 +
*''Workaround'': Use another browser when providing Crocodoc annotated feedback, or try clicking the screen before navigating to another student.
 +
*''Status'': Under investigation by Canvas engineers.
 +
--[[User:d.m|Dalyns]] 12:00, 28 January 2016 (EDT)  <font color="white">;01066122 </font>
 +
 +
====Group Assignments Broken by Deleting Group Set====
 +
*''System'': Canvas
 +
*''Problem:'' Instructor created a Group Set and an Assignment that was assigned to that group set.  Later, the group set was deleted and recreated with the same name.  The Assignment still appeared to be correct because the Group Set was named the same thing, but when students submitted, the Assignment treated every student as his/her own group.  There should have been an alert when deleting the original Group Set that there was an Assignment attached and that the new Group Set would have to be re-attached.
 +
*''Workaround:'' Make sure that Group Sets assigned to an Assignment or Discussion are not deleted, or if they are, that the Discussion or Assignment gets re-attached to the new Group Set.
 +
*''Status:'' Under investigation by Canvas Engineers.
 +
--[[User:Jolaine|Jolaine]] 10:23, 8 February 2016 (EST)<font color="white">Canvas ticket 01225890 10225890; MyIT ticket 10305605</font>
</h4>
</h4>

Latest revision as of 13:23, 5 April 2016

Contents

Assignments

"Assign To" Field Shows "Loading" instead of Student Name

--Jolaine 08:28, 20 January 2016 (EST)MyIT 10297139; Canvas 01204962

Chat

Chat Pop-up Causing Functionality Loss [RESOLVED]

--<a href="User:Jacs">Jen</a> 9:09, 15 January 2015 (EDT) 1436954, 1411648

Course

Files

Imported File Structure Lost After Initial Deletion [RESOLVED]

--<a href="User:Jolaine">JoLaine</a> 13:57, 27 May 2014 (EDT) 598049; 00840533

Rich Content Editor

YouTube [RESOLVED]

--<a href="User:D.m">Dalyns</a> 13:29, May 8, 2015 (EDT) 1539419; 00858206

Settings

Cannot Unhide Grade Totals [RESOLVED]

--<a href="User:Jacs">Jen</a> 13:20, 10 December 2014 (EDT) 1379039

===Gradebook disappears in Internet Explorer browser===[RESOLVED]</h4>

--Jolaine 15:05, 13 October 2015 (EDT) 10231457; 01091790


Redirect Tool Does Not Change Name [RESOLVED]

--<a href="User:Dmainwaring92">Daniel</a> 17:50, 3 January 2015 (EDT) 1444912

Page Error When Attempting to Reset Course Content [RESOLVED]

--<a href="User:D.m">Dalyns</a> 13:24, 19 June 2014 (EDT)

Commons

Import Into Course List Incomplete [RESOLVED]

--<a href="User:Jacs">Jen</a> 12:26, 25 March 2015 (EDT) 1493999, 1527351

Conferences

Students Cannot End BigBlueButton Sessions [RESOLVED]

--<a href="User:D.m">Dalyns</a> 12:38, 17 June 2014 (EDT) 612499

Unable To Delete Group Conferences [RESOLVED]

--<a href="User:Jacs">Jen</a> 13:24, 19 June 2014 (EDT) 615067

Relative URL Pointing At Course ID Instead Of Group ID Takes Student To Other Institution [RESOLVED]

--<a href="User:Jacs">Jen</a> 11:29, 12 August 2014 (EDT) 648889

Discussions

Student Group Discussions Are Made at the Course-Level Discussion [RESOLVED]

--<a href="User:Jacs">Jen</a> 13:08, 29 January 2014 (EDT) 1434794

Student Group Discussion Posts/Replies Are Posted Outside Group [RESOLVED]

--<a href="User:Jacs">Jen</a> 07:16, 14 October 2014 (EDT) 811670

Global Navigation

Inbox

Unread Messages Number Increases But There Are No Messages [RESOLVED]

--<a href="User:Jacs">Jen</a> 08:25, 30 June 2014 (EDT)

Settings

Notifications

Sending Out Assignment Un-muted Notifications [RESOLVED]

--<a href="User:D.m">Dalyns</a> 14:00, 20 June 2015 (EDT) 00955466

Scroll Bars

Scroll Bars Not Functional [RESOLVED]

--<a href="User:Jolaine">Jolaine</a> 12:45, 19 September 2014 (EDT) 727813

Grades

Upload Multiple New Items In Large Enrollment Course Error [RESOLVED]

--<a href="User:D.m">Dalyns</a> 08:35, 07 February 2014 (EDT) 370973

Blank Screen When Attempting To Upload Scores In Large Courses [RESOLVED]

--<a href="User:Jacs">Jen</a> 13:14, 06 February 2014 (EDT) 370423

Documentation Incorrect For Importing CSV Files [RESOLVED]

--<a href="User:Jacs">Jen</a> 09:20, 18 September 2014 (EDT) 725730

People

Enrollments

Groups

====Ungrouped Student Due To Section Drop==== <b>[RESOLVED]</b></h4>

--Jen 11:14, 9 October 2014 (EDT) 764153; 00403666

</p>

Groups

<h4> Cannot drag students into groups to add them <b>[RESOLVED]</b></h4>

--<a href="User:Jolaine">Jolaine</a> 15:34, 29 August 2014 (EDT) 688073

<h4> Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 07:37, 14 October 2014 (EDT) 811696

<h4> Students Edit Group Discussions Despite Course Setting <b>[RESOLVED]</b></h4>

--<a href="User:D.m">Dalyns</a> 13:53, 20 February 2014 (EDT) 378832, 613461, 745360

Mobile App

====Unable To Download Canvas App For Nook HD (Android 4.0.4) From PlayStore==== <b>[RESOLVED]</b></h5>

--Jen 06:33, 18 August 2014 (EDT) 655092; 00397555

iOS

<h4>SpeedGrader</h4>

Cannot See Groups Only Individual Students <b>[RESOLVED]</b>

--<a href="User:D.m">Dalyns</a> 23:00, 25 August 2014 (EDT) 676223

====Canvas iPhone App: Create an Announcement====<b>[RESOLVED]</b></h5>

--Dalyns 12:05, 30 September (EDT) 10222476; 01070024


Modules

<h4>Linking Files From Files Into Modules <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 14:02, 31 July 2014 (EDT) 641464

<h4>Module Progress By Student Not Displaying Progress <b>[RESOLVED]</b></h4>

--<a href="User:D.m">Dalyns</a> 14:10, 14 January 2014 (EDT) 343454; 00834022

<h4>Modified Module Requirements Prompt Student Completion Of New Requirements Even If Previously Completed <b>[RESOLVED]</b></h4>

--<a href="User:Dmainwaring">Daniel</a> 14:10, 28 April 2015 (EDT) 1527545; 00849723

Pages

<h4> Draft State Distorts CSS <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 13:25, 13 June 2014 (EDT)

====Students unable to view content if "Pages" hidden in Navigation====<b>[RESOLVED]</b></h4>

--Jolaine 09:23, 22 October 2015 (EDT) Cavnas ticket-01098724; MyIT ticket-10235360

Quizzes

===="You have made changes to the questions in this quiz" Warning Message====<b>[RESOLVED]</b></h4>

--Jen 07:38, 17 September, 2015 (EDT) Canvas: 01030115; MyIT: 10203671

<h4> Multiple Matching Question Not Copying Correctly <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 10:00, 20 October 2014 (EDT) 811887

<h4> Manipulation of Quiz Answer Radio Button Upon Review <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 13:25, 21 July 2014 (EDT) 628686

====MP3 Media Files In Quiz Not Converting====<b>[RESOLVED]</b></h4>

--Jen 14:28, 12 September 2014 (EDT) 717775; 00400758

====Quiz Points Showing as 9.99999999999999 instead of 10====<b>[RESOLVED]</b></h4>

--Jen 12:33, 22 July 2014 (EDT) 635202; 00396230


====Quiz with access code leads to "Page not Found error"====<b>[RESOLVED]</b></h4>

--Dalyns 12:05, 29 August (EDT) 10195852; 01006603

<h4> Question Bank Not Synching Modifications <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 12:45, 10 February 2015 (EDT) 1447538, 1476644

<h4> Quiz Log Auditing Ignores Quiz Settings <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 13:25, 21 July 2014 (EDT) 1456632

<h4>Media Uploads Play Inconsistently <b>[RESOLVED]</b></h4>

--<a href="User:Jolaine">JoLaine</a> 08:39, 29 September 2014 (EDT) 741281

<h4>Odd Point Values When Grading Quizzes <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 09:38, 22 September 2014 (EDT) 730105

<h4>Media Comments Show As Converting <b>[RESOLVED]</b></h4>

--<a href="User:Jolaine">JoLaine</a> 13:08, 12 September 2014 (EDT) 717621

Roles

<h4>Designer Role is Unable to View Unpublished Content <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 13:25, 26 August 2014 (EDT) 687913

Settings

<h4>Display Name Modification via API <b>[RESOLVED]</b></h4>

--<a href="User:Jacs">Jen</a> 13:25, 26 August 2014 (EDT) 708079

Account

Settings

<h4>Reports</h4>

Provisioning
Last Name Missing From Provisioning Users Report <b>[RESOLVED]</b>

--<a href="User:Jacs">Jen</a> 13:25, 26 August 2014 (EDT) 378173; 00849735

Change In Provisioning File Name <b>[RESOLVED]</b>

--<a href="User:Jacs">Jen</a> 13:30, 14 August 2014 (EDT) 652093; 00849735

<h4>Settings</h4>

Display Name Modification via API <b>[RESOLVED]</b>

--<a href="User:Jacs">Jen</a> 13:25, 26 August 2014 (EDT) 708079</font> ==== Dropped Students Are Still Showing As Being In The Course ====<b>[RESOLVED]</b></h5>

--Jen 15:34, 29 August 2014 (EDT) NOT A CANVAS ISSUE

</font>

</b>

===Folders with spaces at the end not displaying Files correctly=== ====<b>[RESOLVED]</b></h5>

--Daniel 14:47, 5 January 2015 (EDT)

=====Notifications Not Being Sent to E-mail===== ====<b>[RESOLVED]</b></h5>

--Jen 09:38, 3 September 2014 (EDT) Resolved March 2015

=====Notifications Not Being Received via E-mail===== ====<b>[RESOLVED]</b></h5>

--Jen 09:33, 27 February 2015 (EDT) Resolved March 20151471612; Informational Only; 00790736


====Page Error Upon Attempting To View Account-Level Outcome's Aligned Item========<b>[RESOLVED]</b></h5>

--Jen 11:31, 23 December 2014 (EDT) 1388698, 1506948; 00415865

To-Do List Displays Items To Be Graded That Are Fully Graded

--Jen 12:20, 3 February 2015 (EDT) Canvas 1383030, 1444549, 1509378; MyIT 00849646, 10149623

"Assign To" Field Not Populating Students Alphabetically

--Jen 11:43, 09 June 2015 (EDT) 1569569;00422360

Master Percentage Not Work as Intended

--Anchalee 17:00, 15 June 2015 (EDT)

'Edit Outcomes' Button Present On Imported Outcomes

--Jen 14:35, 2 June 2015 (EDT) 1557942; 00421065

People with a large number of enrollments cannot send mail to groups

--Jolaine 13:52, 28 July 2015 (EDT) Canvas: 00916831 MyIT: 10147972


Imported "Ends" Date affects Course Behavior

--Jolaine 15:56, Sept 8, 2015 (EDT) Canvas: 01028940 MyIT: 10203344

Box and Crocodoc are working together

--Jen 9:08, 25 November 2014 (EDT) None


View This Message In Conversations Link Not Working

--Jen 09:38, 1 October 2014 (EDT) 745224; 00402797

Error When Using "Message Students Who..." In Large Enrollment Courses But Message Is Sent To Everyone=

--JoLaine 12:25, 02 October 2014 (EDT) 804616, 747292; 00403031

Turnitin

• Declined by engineers Canvas Engineers report back this this issue cannot be resolved.

--Jolaine 09:32, 5 May 2015 (EDT) Canvas: 1534643; 00857070 MyIT: 10094975

Rich Content Editor

--Jen 13:26, 9 September, 2015 (EDT) Canvas: 01032661; MyIT: 10205460

--Dalyns 12:00, 28 January 2016 (EDT) ;01066122

Group Assignments Broken by Deleting Group Set

--Jolaine 10:23, 8 February 2016 (EST)Canvas ticket 01225890 10225890; MyIT ticket 10305605 </h4>

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