Resolved Issues Canvas

• System: Canvas
• Problem: In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.”
• Workaround: Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook. This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly.
• Status:

--Stephanie 09:00, 10 October 2015 (EDT) Canvas 01098682

Groups

Cannot drag students into groups to add them [RESOLVED]

• System: Canvas
• Problem: If there are lots of groups in a Group Set, the students can't be added to the ones lower down the list by the drag-and-drop method. Can only drag so far down the list and then it's like you "hit a block" and can't drag any further down.
• Workaround: Beside the student's name, click the + sign. The list of groups will appear. Click the group to which you want to add the student.
• Status: A fix has been implemented by Canvas Engineers 10/18/15.

--Jolaine 15:34, 29 August 2014 (EDT) 688073

Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder [RESOLVED]

• System: Canvas
• Problem: With larger courses, moving students manually into groups creates a lag in the "Unassigned Students" list. The list appears to be refreshing (double arrows) once all visible students have been grouped, however, this process appears to hang. The title of the list denotes there are additional students that are unassigned, i.e. "Unassigned Students (37)", but this list never repopulates on its own.
• Workaround: You can refresh your browser page or you can navigate away from the group set page and then come back to it. Both options should prompt the display of any remainder students.
• Status: A fix has been implemented by Canvas Engineers 12/20/14.

--Jen 07:37, 14 October 2014 (EDT) 811696

Students Edit Group Discussions Despite Course Setting [RESOLVED]

• System: Canvas
• Problem: Students were able to edit their discussions in their groups after the course had been set to not allow for Students to be able to.
• Workaround: None currently available.
• Status: A fix has been implemented by Canvas Engineers 3/14/15.

--Dalyns 13:53, 20 February 2014 (EDT) 378832, 613461, 745360

Mobile App

iOS

SpeedGrader

Cannot See Groups Only Individual Students [RESOLVED]

• System: Canvas
• Problem: Teachers are unable to see groups in the iOS SpeedGrader app on iOS 7.x and higher, only individual students. This results in grading difficulties.
• Workaround: Grading should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
• Status: A fix has been implemented by Canvas Engineers 4/29/15.

--Dalyns 23:00, 25 August 2014 (EDT) 676223

Modules

Linking Files From Files Into Modules [RESOLVED]

• System: Canvas
• Problem: Materials within locked Files folders are not viewable when attempting to add them to Modules.
• Workaround: Move the file to a folder that is visible when added to a module. Another option would be to add the file directly to the module if the files are on the computer. You can do this by selecting the + icon for the module, change the drop down to file, and then choosing the first option which is "New File." This will give you the option to upload a file into the module.
• Status: A fix has been implemented by Canvas Engineers 4/4/15.

--Jen 14:02, 31 July 2014 (EDT) 641464

Module Progress By Student Not Displaying Progress [RESOLVED]

• System: Canvas
• Problem: Within the Module Progress by Student, the status seems to always show "none in progress" even when students have been making progress.
• Workaround: None currently. It should be noted that the progress window will show any modules that aren't locked as "in progress" in the right-hand side of the window, but a student can complete all of a module's required items without moving into the next module, so the left-hand column will show "none in progress".
• Status: A fix has been implemented by Canvas Engineers 6/29/15.

--Dalyns 14:10, 14 January 2014 (EDT) 343454; 00834022

Modified Module Requirements Prompt Student Completion Of New Requirements Even If Previously Completed [RESOLVED]

• System: Canvas
• Problem: When you add a new Quiz with score requirement in a previous module and select the option to allow students to "Continue" (Not Re-Lock), students who have previously completed the module before the newly added quiz will not be able to progress through the next module until the new quiz requirement in the previous module is completed. It does not lock the module again, but it tells the student that they need to complete the previous module item even if they have already completed it.
• Workaround: Complete the added quiz requirement in previously completed module.
• Status: A fix has been implemented by Canvas Engineers 6/29/15.

--Daniel 14:10, 28 April 2015 (EDT) 1527545; 00849723

Pages

Draft State Distorts CSS [RESOLVED]

• System: Canvas
• Problem: When changing between draft state and turning off draft state it changes the look in pages.
• Status: Resolved internally with CSS repair.

--Jen 13:25, 13 June 2014 (EDT)

Quizzes

Multiple Matching Question Not Copying Correctly [RESOLVED]

• System: Canvas
• Problem: Importing a multiple answers that are the same, removes a duplicate.
• Status: Canvas engineers have fixed this issue and the update has been applied to Canvas as of April 2014. Please let us know if you are still experiencing this issue. Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu. Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.

--Jen 10:00, 20 October 2014 (EDT) 811887

Manipulation of Quiz Answer Radio Button Upon Review [RESOLVED]

• System: Canvas
• Problem: When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer". If a user clicks on the text of another answer, the radio button is changed. A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer. This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
• Status: Canvas Engineers have fixed the radio button code so that it cannot be manipulated after the fact.

--Jen 13:25, 21 July 2014 (EDT) 628686

Question Bank Not Synching Modifications [RESOLVED]

• System: Canvas
• Problem: In quizzes that are published but not yet open to students, when modifying a bank, the modifications are not reflected in the existing quiz.
• Workaround: Create a new quiz that links to the edited question bank.
• Status: A fix has been implemented by Canvas Engineers 3/18/15.

--Jen 12:45, 10 February 2015 (EDT) 1447538, 1476644

Quiz Log Auditing Ignores Quiz Settings [RESOLVED]

• System: Canvas
• Problem: This feature does not take into account any other quiz setting, such as allowing students to see their quiz responses and correct answers one time. If you do not want students to be able to see their answer choices from the quiz log, you may need to wait to enable Quiz Log Auditing until after the quiz has closed for all students, or modify the quiz Until date appropriately.
• Workaround: Students do not have the ability to View Logs.
• Status: A fix has been implemented by Canvas Engineers 2/11/15.

--Jen 13:25, 21 July 2014 (EDT) 1456632

Media Uploads Play Inconsistently [RESOLVED]

• System: Canvas
• Problem: We've had reports within specific quizzes where certain videos play and certain videos do not play; when they do not play, you can generally see the player, but it shows zero seconds of recorded data. This issue happens across Chrome, Firefox, IE(according to admin), Safari web browsers.
• Workaround: Suggested to keep trying to refresh, restart browser, use incognito mode, try different browsers until you finally are able to access each one.
• Status: A fix has been implemented by Canvas Engineers 10/15/14.

--JoLaine 08:39, 29 September 2014 (EDT) 741281

Odd Point Values When Grading Quizzes [RESOLVED]

• System: Canvas
• Problem: When you have two question groups both pulling from the same question bank, but for different point values, this causes a situation where Canvas is giving the same question and getting confused with different results.
• Workaround: Discontinue administration of this quiz. Make a new quiz and if you really need to grab from the same pool of questions, make a second bank (that is a copy) so that each group can pull from different banks.
• Status: A fix has been implemented by Canvas Engineers 12/20/14.

--Jen 09:38, 22 September 2014 (EDT) 730105

Media Comments Show As Converting [RESOLVED]

• System: Canvas
• Problem: Media comments within quizzes pulled from Question Banks display as being converted when a user attempts to play them, however, the comments never actually complete the conversion.
• Workaround: Instructors, if you encounter this issue, please contact e-Learning Support Services at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu with the URL to the specific media file in order to work with the Canvas Engineers to identify any issues with that file.
• Status: A fix has been implemented by Canvas Engineers 10/29/14.

--JoLaine 13:08, 12 September 2014 (EDT) 717621

Roles

Designer Role is Unable to View Unpublished Content [RESOLVED]

• System: Canvas
• Problem: We've verified that folks in the Designer role are currently unable to view Unpublished course content. This is in direct relation to Canvas' work on permissions.
• Workaround: We suggest these folks use the Facilitator role. Canvas has suggested "For now, the only workaround is for designers or whoever may be setting up the course to immediately publish any assignments they are working on, as this will make them available for further updates."
• Status: A fix has been implemented by Canvas Engineers 9/29/14.

--Jen 13:25, 26 August 2014 (EDT) 687913

Settings

Display Name Modification via API [RESOLVED]

• System: Canvas
• Problem: An API call permits modification of Display Name despite Global Settings that do not permit this behavior via the GUI.
• Workaround: None
• Status: A fix has been implemented by Canvas Engineers 1/31/15.

--Jen 13:25, 26 August 2014 (EDT) 708079

Account

Settings

Reports

Provisioning

Last Name Missing From Provisioning Users Report [RESOLVED]

• System: Canvas
• Problem: If a user's first_name includes a name suffix (e.g. 'Jr.', 'Sr.', 'II', and—apparently—'Junior'), it isn't included in the provisioning report.
• Workaround: None
• Status: A fix has been implemented by Canvas Engineers 6/29/15.

--Jen 13:25, 26 August 2014 (EDT) 378173; 00849735

Change In Provisioning File Name [RESOLVED]

• System: Canvas
• Problem: A sudden unexpected change in the provisioning file name output contains \u0026verifier= rather than &verifier= causes local issues.
• Workaround: None
• Status: A fix has been implemented by Canvas Engineers 6/29/15.

--Jen 13:30, 14 August 2014 (EDT) 652093; 00849735

Settings

Display Name Modification via API [RESOLVED]

• System: Canvas
• Problem: An API call permits modification of Display Name despite Global Settings that do not permit this behavior via the GUI.
• Workaround: None
• Status: A fix has been implemented by Canvas Engineers 1/30/15.