Resolved Issues Canvas

From e-Learning Documentation

(Difference between revisions)
Jump to: navigation, search
(Designer Role is Unable to View Unpublished Content)
Line 17: Line 17:
== Course ==
== Course ==
 +
=== Dashboard ===
 +
==== To-Do List Displays Items To Be Graded That Are Fully Graded '''<font color="green">[RESOLVED]</font>'''====
 +
*''System'': Canvas
 +
*''Problem:'' On the Course Dashboard within Canvas, under the "To Do" list, items that have been fully graded continue to show.
 +
*''Workaround:'' Click on the "X" to hide those items from the To-Do list.
 +
*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 +
--[[User:jacs|Jen]] 12:20, 3 February 2015 (EDT) <font color="white">1383030, 1444549, 1509378; 00849646</font>
 +
 +
==Files==
 +
===Imported File Structure Lost After Initial Deletion===
 +
*''System:'' Canvas
 +
*''Problem:'' When attempting to copy exported course files into a new course, the file/folder structure did not remain intact.  All file content imports correctly the first time it is imported; however, if the files are subsequently deleted from the course, and then re-imported, that is when they are loaded into an "Unfiled" folder.  This is because Canvas is essentially un-deleting the files that were previously imported, and that had been disassociated with their assigned folder when they were deleted.  Whenever files are un-deleted within the system, they are automatically added to an Unfiled folder to be manually moved to another folder if needed.  While this is currently the expected behavior of the system, to move un-deleted files to an Unfiled folder, this can cause problems with Articulate files, HTML files, and related content that must be in the correct folder in order to work.
 +
*''Workaround:'' Manually move the files back into the correct file/folders structure.
 +
*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 +
--[[User:jolaine|JoLaine]] 13:57, 27 May 2014 (EDT)  <font color="white">598049; 00840533</font>
 +
 +
=== Rich Content Editor ===
 +
==== YouTube '''<font color="green">[RESOLVED]</font>'''====
 +
*''System'': Canvas
 +
*''Problem:'' The YouTube embed feature (Canvas WYSIWYG editor) is not working. If you do a search, it comes up with a placeholder video, titled “device support”, which when played, shows the message:"YouTube is upgrading to a newer version, which is not supported by this device or app."(Links to an external site.)
 +
*''Workaround:'' Manually paste URL to YouTube video within text.
 +
*''Status:'' A fix has been implemented by Canvas Engineers 6/29/15.
 +
--[[User:d.m|Dalyns]] 13:29, May 8, 2015 (EDT) <font color="white">1539419; 00858206</font>
 +
=== Settings ===
=== Settings ===
==== Cannot Unhide Grade Totals '''<font color="green">[RESOLVED]</font>'''====
==== Cannot Unhide Grade Totals '''<font color="green">[RESOLVED]</font>'''====
Line 89: Line 113:
*''Status:'' Canvas engineers have fixed this issue and the update has been applied to Canvas.  Please let us know if you are still experiencing this issue.  Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu.  Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
*''Status:'' Canvas engineers have fixed this issue and the update has been applied to Canvas.  Please let us know if you are still experiencing this issue.  Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu.  Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--[[User:jacs|Jen]] 08:25, 30 June 2014 (EDT)
--[[User:jacs|Jen]] 08:25, 30 June 2014 (EDT)
 +
 +
===Settings===
 +
====Notifications====
 +
=====Sending Out Assignment Un-muted Notifications=====
 +
*''System'': Canvas
 +
*''Problem'': There was an issue on 7/18 where edits on Assignments and Discussions were sending out Assignment Un-muted notifications to Faculty.
 +
*''Workaround'': N/A
 +
*''Status'': A fix has been implemented by Canvas Engineers 7/19/15.
 +
--[[User:d.m|Dalyns]] 14:00, 20 June 2015 (EDT)  <font color="white">00955466</font>
=== Scroll Bars ===
=== Scroll Bars ===

Revision as of 17:36, 27 July 2015

Contents

Account

Settings

Settings

Display Name Modification via API [RESOLVED]

--Jen 13:25, 26 August 2014 (EDT) 708079

Chat

Chat Pop-up Causing Functionality Loss [RESOLVED]

--Jen 9:09, 15 January 2015 (EDT) 1436954, 1411648

Course

Dashboard

To-Do List Displays Items To Be Graded That Are Fully Graded [RESOLVED]

--Jen 12:20, 3 February 2015 (EDT) 1383030, 1444549, 1509378; 00849646

Files

Imported File Structure Lost After Initial Deletion

--JoLaine 13:57, 27 May 2014 (EDT) 598049; 00840533

Rich Content Editor

YouTube [RESOLVED]

--Dalyns 13:29, May 8, 2015 (EDT) 1539419; 00858206

Settings

Cannot Unhide Grade Totals [RESOLVED]

--Jen 13:20, 10 December 2014 (EDT) 1379039

Redirect Tool Does Not Change Name [RESOLVED]

--Daniel 17:50, 3 January 2015 (EDT) 1444912

Page Error When Attempting to Reset Course Content [RESOLVED]

--Dalyns 13:24, 19 June 2014 (EDT)

Commons

Import Into Course List Incomplete [RESOLVED]

--Jen 12:26, 25 March 2015 (EDT) 1493999, 1527351

Conferences

Students Cannot End BigBlueButton Sessions [RESOLVED]

--Dalyns 12:38, 17 June 2014 (EDT) 612499

Unable To Delete Group Conferences [RESOLVED]

--Jen 13:24, 19 June 2014 (EDT) 615067

Relative URL Pointing At Course ID Instead Of Group ID Takes Student To Other Institution [RESOLVED]

--Jen 11:29, 12 August 2014 (EDT) 648889

Discussions

Student Group Discussions Are Made at the Course-Level Discussion [RESOLVED]

--Jen 13:08, 29 January 2014 (EDT) 1434794

Student Group Discussion Posts/Replies Are Posted Outside Group [RESOLVED]

--Jen 07:16, 14 October 2014 (EDT) 811670

Global Navigation

Inbox

Unread Messages Number Increases But There Are No Messages [RESOLVED]

--Jen 08:25, 30 June 2014 (EDT)

Settings

Notifications

Sending Out Assignment Un-muted Notifications

--Dalyns 14:00, 20 June 2015 (EDT) 00955466

Scroll Bars

Scroll Bars Not Functional [RESOLVED]

--Jolaine 12:45, 19 September 2014 (EDT) 727813

Grades

Upload Multiple New Items In Large Enrollment Course Error [RESOLVED]

--Dalyns 08:35, 07 February 2014 (EDT) 370973

Blank Screen When Attempting To Upload Scores In Large Courses [RESOLVED]

--Jen 13:14, 06 February 2014 (EDT) 370423

Documentation Incorrect For Importing CSV Files [RESOLVED]

--Jen 09:20, 18 September 2014 (EDT) 725730

Groups

Cannot drag students into groups to add them [RESOLVED]

--Jolaine 15:34, 29 August 2014 (EDT) 688073

Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder [RESOLVED]

--Jen 07:37, 14 October 2014 (EDT) 811696

Students Edit Group Discussions Despite Course Setting [RESOLVED]

--Dalyns 13:53, 20 February 2014 (EDT) 378832, 613461, 745360

Mobile App

iOS

SpeedGrader

Cannot See Groups Only Individual Students [RESOLVED]

--Dalyns 23:00, 25 August 2014 (EDT) 676223

Modules

Linking Files From Files Into Modules [RESOLVED]

--Jen 14:02, 31 July 2014 (EDT) 641464

Pages

Draft State Distorts CSS [RESOLVED]

--Jen 13:25, 13 June 2014 (EDT)

Quizzes

Multiple Matching Question Not Copying Correctly [RESOLVED]

--Jen 10:00, 20 October 2014 (EDT) 811887

Manipulation of Quiz Answer Radio Button Upon Review [RESOLVED]

--Jen 13:25, 21 July 2014 (EDT) 628686

Question Bank Not Synching Modifications [RESOLVED]

--Jen 12:45, 10 February 2015 (EDT) 1447538, 1476644

Quiz Log Auditing Ignores Quiz Settings [RESOLVED]

--Jen 13:25, 21 July 2014 (EDT) 1456632

Media Uploads Play Inconsistently [RESOLVED]

--JoLaine 08:39, 29 September 2014 (EDT) 741281

Odd Point Values When Grading Quizzes [RESOLVED]

--Jen 09:38, 22 September 2014 (EDT) 730105

Media Comments Show As Converting [RESOLVED]

--JoLaine 13:08, 12 September 2014 (EDT) 717621

Roles

Designer Role is Unable to View Unpublished Content [RESOLVED]

--Jen 13:25, 26 August 2014 (EDT) 687913

Settings

Display Name Modification via API [RESOLVED]

--Jen 13:25, 26 August 2014 (EDT) 708079

Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox