Resolved Issues Canvas
From e-Learning Documentation
Chat
Chat Pop-up Causing Functionality Loss [RESOLVED]
- System: Canvas
- Problem: The Chat pop-up has been disabled within our instance of Canvas due to a bug that is leading to functionality loss within multiple course tools.
- Status: A fix has been implemented by Canvas Engineers 4/4/15.
--Jen 9:09, 15 January 2015 (EDT) 1436954, 1411648
Course
Files
Imported File Structure Lost After Initial Deletion [RESOLVED]
- System: Canvas
- Problem: When attempting to copy exported course files into a new course, the file/folder structure did not remain intact. All file content imports correctly the first time it is imported; however, if the files are subsequently deleted from the course, and then re-imported, that is when they are loaded into an "Unfiled" folder. This is because Canvas is essentially un-deleting the files that were previously imported, and that had been disassociated with their assigned folder when they were deleted. Whenever files are un-deleted within the system, they are automatically added to an Unfiled folder to be manually moved to another folder if needed. While this is currently the expected behavior of the system, to move un-deleted files to an Unfiled folder, this can cause problems with Articulate files, HTML files, and related content that must be in the correct folder in order to work.
- Workaround: Manually move the files back into the correct file/folders structure.
- Status: A fix has been implemented by Canvas Engineers 6/29/15.
--JoLaine 13:57, 27 May 2014 (EDT) 598049; 00840533
Rich Content Editor
YouTube [RESOLVED]
- System: Canvas
- Problem: The YouTube embed feature (Canvas WYSIWYG editor) is not working. If you do a search, it comes up with a placeholder video, titled “device support”, which when played, shows the message:"YouTube is upgrading to a newer version, which is not supported by this device or app."(Links to an external site.)
- Workaround: Manually paste URL to YouTube video within text.
- Status: A fix has been implemented by Canvas Engineers 6/29/15.
--Dalyns 13:29, May 8, 2015 (EDT) 1539419; 00858206
Settings
Cannot Unhide Grade Totals [RESOLVED]
- System: Canvas
- Problem: When in Course Navigation, clicking the Settings link. Clicking the more options link. Unchecking the box next to the option "Hide totals in student grades summary." Clicking the Update Course Details button, a green box displays stating that the changes were saved, however, the settings revert back to "Hide totals in student grades summary."
- Workaround: Uncheck ALL of the 'More Options' options and click "Update Course Options". Immediately, click 'More Options' and check those for which you want restricted (excluding the "Hide totals in student grades summary" and then click "Updated Course Options".
- Status: A fix has been implemented by Canvas Engineers 12/16/14.
--Jen 13:20, 10 December 2014 (EDT) 1379039
Redirect Tool Does Not Change Name [RESOLVED]
- System: Canvas
- Problem: When adding a navigation item to a course using the Redirect tool, typing a name in for the link does not change the name. It instead appears as "Redirect Tool."
- Workaround: Navigate to the course settings, and then to the "Apps" tab. Click "View App Configurations". Redirect tool will be listed; click the pencil icon to the far right of the name. in the "Edit App" window that opens, change the text of the name field and click "Submit."
- Status: A fix has been implemented by Canvas Engineers 2/06/2015.
--Daniel 17:50, 3 January 2015 (EDT) 1444912
Page Error When Attempting to Reset Course Content [RESOLVED]
- System: Canvas
- Problem: This error will occur for courses that have had an LTI tool added and then launched within the course after June 14. Trying to reset course content after that has been done will not be completed, and you will instead receive the Page Error message.
- Status: Canvas engineers have fixed this issue and the update has been applied to Canvas. Please let us know if you are still experiencing this issue by contacting e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--Dalyns 13:24, 19 June 2014 (EDT)
Commons
Import Into Course List Incomplete [RESOLVED]
- System: Canvas
- Problem: When attempting to use the 'Import into Course' functionality within Commons, an incomplete list of courses is given.
- Status: A fix has been implemented by Canvas Engineers 4/28/15.
--Jen 12:26, 25 March 2015 (EDT) 1493999, 1527351
Conferences
Students Cannot End BigBlueButton Sessions [RESOLVED]
- System: Canvas
- Problem: In Conferences (BigBlueButton), conferences cannot be ended by Students.
- Workaround: Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
- Status: A fix has been implemented by Canvas Engineers 5/18/15.
--Dalyns 12:38, 17 June 2014 (EDT) 612499
Unable To Delete Group Conferences [RESOLVED]
- System: Canvas
- Problem: We've received some reports that Instructors are unable to delete older group conference recordings. Upon clicking on 'Delete' next to the gear icon, the meeting is removed, but every time the page is refreshed, that meeting will come back in tact.
- Workaround: None available at this time.
- Status: A fix has been implemented by Canvas Engineers 1/10/15.
--Jen 13:24, 19 June 2014 (EDT) 615067
Relative URL Pointing At Course ID Instead Of Group ID Takes Student To Other Institution [RESOLVED]
- System: Canvas
- Problem: Upon clicking on 'Edit' of a Conference, a user was taken to another Institution's login page. The relative URL of the "edit" button is pointing at a course ID instead of a group ID and this is causing a redirection to another Institution.
- Workaround: If this issue is encountered, the student should be able to edit the conference by changing the word "courses" to "groups" in the URL after getting the error.
- Status: A fix has been implemented by Canvas Engineers 1/10/15.
--Jen 11:29, 12 August 2014 (EDT) 648889
Discussions
Student Group Discussions Are Made at the Course-Level Discussion [RESOLVED]
- System: Canvas
- Problem: If a group discussion was associated to a group set before groups are created and students are assigned, students will not be redirected to their assigned group's discussions upon navigating to the root discussion.
- Workaround: Students should access the group discussion from the links provided above the discussion's title. When the assigned group is accessed by the student, they will be redirected to the group discussion thereafter.
- Status: A fix has been implemented by Canvas Engineers 3/14/15.
--Jen 13:08, 29 January 2014 (EDT) 1434794
Student Group Discussion Posts/Replies Are Posted Outside Group [RESOLVED]
- System: Canvas
- Problem: If a Student replies or posts to a group discussion from their mobile app, it will post to the main discussion instead of the group discussion.
- Workaround: Posting to a group discussion should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
- Status: A fix has been implemented by Canvas Engineers 1/12/15.
--Jen 07:16, 14 October 2014 (EDT) 811670
Inbox
Unread Messages Number Increases But There Are No Messages [RESOLVED]
- System: Canvas
- Problem: In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read.
- Status: Canvas engineers have fixed this issue and the update has been applied to Canvas. Please let us know if you are still experiencing this issue. Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu. Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--Jen 08:25, 30 June 2014 (EDT)
Settings
Notifications
Sending Out Assignment Un-muted Notifications [RESOLVED]
- System: Canvas
- Problem: There was an issue on 7/18 where edits on Assignments and Discussions were sending out Assignment Un-muted notifications to Faculty.
- Workaround: N/A
- Status: A fix has been implemented by Canvas Engineers 7/19/15.
--Dalyns 14:00, 20 June 2015 (EDT) 00955466
Scroll Bars
Scroll Bars Not Functional [RESOLVED]
- System: Canvas
- Problem: Scrollbars are not functional in a few views, in the "to" list in Mail for one example.
- Workaround: The only way to scroll is to use the scroll wheel on the mouse
- Status: A fix has been implemented by Canvas Engineers 9/27/14.
--Jolaine 12:45, 19 September 2014 (EDT) 727813
Grades
Upload Multiple New Items In Large Enrollment Course Error [RESOLVED]
- System: Canvas
- Problem: In Grades, when utilizing 'Upload Scores' within large enrollment courses, with a CSV file that contains multiple (5+) new items, an error occurs or grades do not appear to populate completely.
- Workaround: Make smaller updates to Grades using the CSV file with 1-2 new items. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
- Status: A fix has been implemented by Canvas Engineers 5/18/15.
--Dalyns 08:35, 07 February 2014 (EDT) 370973
Blank Screen When Attempting To Upload Scores In Large Courses [RESOLVED]
- System: Canvas
- Problem: In Grades, when utilizing 'Upload Scores' within large enrollment courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank/white. This appears to be the case in all popular browsers.
- Workaround: Manually remove "gradebook_upload" from the URL to enter back into the course. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
- Status: A fix has been implemented by Canvas Engineers 5/18/15.
--Jen 13:14, 06 February 2014 (EDT) 370423
Documentation Incorrect For Importing CSV Files [RESOLVED]
- System: Canvas
- Problem: When a user goes to upload a csv into the Gradebook and you select the help option "What should the CSV file look like?" on the upload pop-up, it takes you to an example image of what is required in the csv in order for it to be uploaded. The problem is this image is outdated. It contains a bubble right above "Section" that states "Optional, Ignored." This leads the user to believe that the section column is not required in the csv. But if they attempt to upload the csv without the section column they get an error and have to add that column.
- Workaround: Section is not optional and must be included. Required columns include: Student ID, SIS User ID, SIS Login ID, Section, Existing Assignment (###) OR A New Assignment (if you want to create a new one in the new file outside of Canvas).
- Status: A fix has been implemented by Canvas Engineers 10/30/14.
--Jen 09:20, 18 September 2014 (EDT) 725730
Documentation Incorrect For Importing CSV Files [RESOLVED]
- System: Canvas
- Problem: In courses of more than 500 students, Speedgrader times out and client gets the error message “Oops that last request didn't work out.”
- Workaround: Go to Gradebook, filter by section (if there is more than one section associated with the course), then choose Speedgrader from the Gradebook. This should cut down on the number of students pulled into Speedgrader at once which should allow Speedgrader to load properly.
- Status:
--Stephanie 09:00, 10 October 2015 (EDT) Canvas 01098682
Groups
Cannot drag students into groups to add them [RESOLVED]
- System: Canvas
- Problem: If there are lots of groups in a Group Set, the students can't be added to the ones lower down the list by the drag-and-drop method. Can only drag so far down the list and then it's like you "hit a block" and can't drag any further down.
- Workaround: Beside the student's name, click the + sign. The list of groups will appear. Click the group to which you want to add the student.
- Status: A fix has been implemented by Canvas Engineers 10/18/15.
--Jolaine 15:34, 29 August 2014 (EDT) 688073
Manually Assigning Students To Groups 'Unassigned Students' List Not Displaying Remainder [RESOLVED]
- System: Canvas
- Problem: With larger courses, moving students manually into groups creates a lag in the "Unassigned Students" list. The list appears to be refreshing (double arrows) once all visible students have been grouped, however, this process appears to hang. The title of the list denotes there are additional students that are unassigned, i.e. "Unassigned Students (37)", but this list never repopulates on its own.
- Workaround: You can refresh your browser page or you can navigate away from the group set page and then come back to it. Both options should prompt the display of any remainder students.
- Status: A fix has been implemented by Canvas Engineers 12/20/14.
--Jen 07:37, 14 October 2014 (EDT) 811696
Students Edit Group Discussions Despite Course Setting [RESOLVED]
- System: Canvas
- Problem: Students were able to edit their discussions in their groups after the course had been set to not allow for Students to be able to.
- Workaround: None currently available.
- Status: A fix has been implemented by Canvas Engineers 3/14/15.
--Dalyns 13:53, 20 February 2014 (EDT) 378832, 613461, 745360
Mobile App
iOS
SpeedGrader
Cannot See Groups Only Individual Students [RESOLVED]
- System: Canvas
- Problem: Teachers are unable to see groups in the iOS SpeedGrader app on iOS 7.x and higher, only individual students. This results in grading difficulties.
- Workaround: Grading should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
- Status: A fix has been implemented by Canvas Engineers 4/29/15.
--Dalyns 23:00, 25 August 2014 (EDT) 676223
Modules
Linking Files From Files Into Modules [RESOLVED]
- System: Canvas
- Problem: Materials within locked Files folders are not viewable when attempting to add them to Modules.
- Workaround: Move the file to a folder that is visible when added to a module. Another option would be to add the file directly to the module if the files are on the computer. You can do this by selecting the + icon for the module, change the drop down to file, and then choosing the first option which is "New File." This will give you the option to upload a file into the module.
- Status: A fix has been implemented by Canvas Engineers 4/4/15.
--Jen 14:02, 31 July 2014 (EDT) 641464
Module Progress By Student Not Displaying Progress [RESOLVED]
- System: Canvas
- Problem: Within the Module Progress by Student, the status seems to always show "none in progress" even when students have been making progress.
- Workaround: None currently. It should be noted that the progress window will show any modules that aren't locked as "in progress" in the right-hand side of the window, but a student can complete all of a module's required items without moving into the next module, so the left-hand column will show "none in progress".
- Status: A fix has been implemented by Canvas Engineers 6/29/15.
--Dalyns 14:10, 14 January 2014 (EDT) 343454; 00834022
Modified Module Requirements Prompt Student Completion Of New Requirements Even If Previously Completed [RESOLVED]
- System: Canvas
- Problem: When you add a new Quiz with score requirement in a previous module and select the option to allow students to "Continue" (Not Re-Lock), students who have previously completed the module before the newly added quiz will not be able to progress through the next module until the new quiz requirement in the previous module is completed. It does not lock the module again, but it tells the student that they need to complete the previous module item even if they have already completed it.
- Workaround: Complete the added quiz requirement in previously completed module.
- Status: A fix has been implemented by Canvas Engineers 6/29/15.
--Daniel 14:10, 28 April 2015 (EDT) 1527545; 00849723
Pages
Draft State Distorts CSS [RESOLVED]
- System: Canvas
- Problem: When changing between draft state and turning off draft state it changes the look in pages.
- Status: Resolved internally with CSS repair.
--Jen 13:25, 13 June 2014 (EDT)
Quizzes
Multiple Matching Question Not Copying Correctly [RESOLVED]
- System: Canvas
- Problem: Importing a multiple answers that are the same, removes a duplicate.
- Status: Canvas engineers have fixed this issue and the update has been applied to Canvas as of April 2014. Please let us know if you are still experiencing this issue. Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu. Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--Jen 10:00, 20 October 2014 (EDT) 811887
Manipulation of Quiz Answer Radio Button Upon Review [RESOLVED]
- System: Canvas
- Problem: When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer". If a user clicks on the text of another answer, the radio button is changed. A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer. This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
- Status: Canvas Engineers have fixed the radio button code so that it cannot be manipulated after the fact.
--Jen 13:25, 21 July 2014 (EDT) 628686
Question Bank Not Synching Modifications [RESOLVED]
- System: Canvas
- Problem: In quizzes that are published but not yet open to students, when modifying a bank, the modifications are not reflected in the existing quiz.
- Workaround: Create a new quiz that links to the edited question bank.
- Status: A fix has been implemented by Canvas Engineers 3/18/15.
--Jen 12:45, 10 February 2015 (EDT) 1447538, 1476644
Quiz Log Auditing Ignores Quiz Settings [RESOLVED]
- System: Canvas
- Problem: This feature does not take into account any other quiz setting, such as allowing students to see their quiz responses and correct answers one time. If you do not want students to be able to see their answer choices from the quiz log, you may need to wait to enable Quiz Log Auditing until after the quiz has closed for all students, or modify the quiz Until date appropriately.
- Workaround: Students do not have the ability to View Logs.
- Status: A fix has been implemented by Canvas Engineers 2/11/15.
--Jen 13:25, 21 July 2014 (EDT) 1456632
Media Uploads Play Inconsistently [RESOLVED]
- System: Canvas
- Problem: We've had reports within specific quizzes where certain videos play and certain videos do not play; when they do not play, you can generally see the player, but it shows zero seconds of recorded data. This issue happens across Chrome, Firefox, IE(according to admin), Safari web browsers.
- Workaround: Suggested to keep trying to refresh, restart browser, use incognito mode, try different browsers until you finally are able to access each one.
- Status: A fix has been implemented by Canvas Engineers 10/15/14.
--JoLaine 08:39, 29 September 2014 (EDT) 741281
Odd Point Values When Grading Quizzes [RESOLVED]
- System: Canvas
- Problem: When you have two question groups both pulling from the same question bank, but for different point values, this causes a situation where Canvas is giving the same question and getting confused with different results.
- Workaround: Discontinue administration of this quiz. Make a new quiz and if you really need to grab from the same pool of questions, make a second bank (that is a copy) so that each group can pull from different banks.
- Status: A fix has been implemented by Canvas Engineers 12/20/14.
--Jen 09:38, 22 September 2014 (EDT) 730105
Media Comments Show As Converting [RESOLVED]
- System: Canvas
- Problem: Media comments within quizzes pulled from Question Banks display as being converted when a user attempts to play them, however, the comments never actually complete the conversion.
- Workaround: Instructors, if you encounter this issue, please contact e-Learning Support Services at (352)392-4357 option 3 or by e-mail at learning-support@ufl.edu with the URL to the specific media file in order to work with the Canvas Engineers to identify any issues with that file.
- Status: A fix has been implemented by Canvas Engineers 10/29/14.
--JoLaine 13:08, 12 September 2014 (EDT) 717621
Roles
Designer Role is Unable to View Unpublished Content [RESOLVED]
- System: Canvas
- Problem: We've verified that folks in the Designer role are currently unable to view Unpublished course content. This is in direct relation to Canvas' work on permissions.
- Workaround: We suggest these folks use the Facilitator role. Canvas has suggested "For now, the only workaround is for designers or whoever may be setting up the course to immediately publish any assignments they are working on, as this will make them available for further updates."
- Status: A fix has been implemented by Canvas Engineers 9/29/14.
--Jen 13:25, 26 August 2014 (EDT) 687913
Settings
Display Name Modification via API [RESOLVED]
- System: Canvas
- Problem: An API call permits modification of Display Name despite Global Settings that do not permit this behavior via the GUI.
- Workaround: None
- Status: A fix has been implemented by Canvas Engineers 1/31/15.
--Jen 13:25, 26 August 2014 (EDT) 708079
Account
Settings
Reports
Provisioning
Last Name Missing From Provisioning Users Report [RESOLVED]
- System: Canvas
- Problem: If a user's first_name includes a name suffix (e.g. 'Jr.', 'Sr.', 'II', and—apparently—'Junior'), it isn't included in the provisioning report.
- Workaround: None
- Status: A fix has been implemented by Canvas Engineers 6/29/15.
--Jen 13:25, 26 August 2014 (EDT) 378173; 00849735
Change In Provisioning File Name [RESOLVED]
- System: Canvas
- Problem: A sudden unexpected change in the provisioning file name output contains \u0026verifier= rather than &verifier= causes local issues.
- Workaround: None
- Status: A fix has been implemented by Canvas Engineers 6/29/15.
--Jen 13:30, 14 August 2014 (EDT) 652093; 00849735
Settings
Display Name Modification via API [RESOLVED]
- System: Canvas
- Problem: An API call permits modification of Display Name despite Global Settings that do not permit this behavior via the GUI.
- Workaround: None
- Status: A fix has been implemented by Canvas Engineers 1/30/15.
--Jen 13:25, 26 August 2014 (EDT) 708079
