Resolved Issues Canvas
From e-Learning Documentation
Contents |
Chat
Chat Pop-up Causing Functionality Loss [RESOLVED]
- System: Canvas
- Problem: The Chat pop-up has been disabled within our instance of Canvas due to a bug that is leading to functionality loss within multiple course tools.
- Status: Under investigation by Canvas Engineers.
--Jen 9:09, 15 January 2015 (EDT) 1436954, 1411648
Course
Settings
Cannot Unhide Grade Totals [RESOLVED]
- System: Canvas
- Problem: When in Course Navigation, clicking the Settings link. Clicking the more options link. Unchecking the box next to the option "Hide totals in student grades summary." Clicking the Update Course Details button, a green box displays stating that the changes were saved, however, the settings revert back to "Hide totals in student grades summary."
- Workaround: Uncheck ALL of the 'More Options' options and click "Update Course Options". Immediately, click 'More Options' and check those for which you want restricted (excluding the "Hide totals in student grades summary" and then click "Updated Course Options".
- Status: A fix has been implemented by Canvas Engineers 12/16/14.
--Jen 13:20, 10 December 2014 (EDT) 1379039
Redirect Tool Does Not Change Name [RESOLVED]
- System: Canvas
- Problem: When adding a navigation item to a course using the Redirect tool, typing a name in for the link does not change the name. It instead appears as "Redirect Tool."
- Workaround: Navigate to the course settings, and then to the "Apps" tab. Click "View App Configurations". Redirect tool will be listed; click the pencil icon to the far right of the name. in the "Edit App" window that opens, change the text of the name field and click "Submit."
- Status: A fix has been implemented by Canvas Engineers 2/06/2015.
--Daniel 17:50, 3 January 2015 (EDT) 1444912
Commons
Import Into Course List Incomplete [RESOLVED]
- System: Canvas
- Problem: When attempting to use the 'Import into Course' functionality within Commons, an incomplete list of courses is given.
- Status: A fix has been implemented by Canvas Engineers 4/28/15.
--Jen 12:26, 25 March 2015 (EDT) 1493999, 1527351
Conferences
Students Cannot End BigBlueButton Sessions [RESOLVED]
- System: Canvas
- Problem: In Conferences (BigBlueButton), conferences cannot be ended by Students.
- Workaround: Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
- Status: A fix has been implemented by Canvas Engineers 5/18/15.
--Dalyns 12:38, 17 June 2014 (EDT) 612499
Unable To Delete Group Conferences [RESOLVED]
- System: Canvas
- Problem: We've received some reports that Instructors are unable to delete older group conference recordings. Upon clicking on 'Delete' next to the gear icon, the meeting is removed, but every time the page is refreshed, that meeting will come back in tact.
- Workaround: None available at this time.
- Status: A fix has been implemented by Canvas Engineers 1/10/15.
--Jen 13:24, 19 June 2014 (EDT) 615067
Relative URL Pointing At Course ID Instead Of Group ID Takes Student To Other Institution [RESOLVED]
- System: Canvas
- Problem: Upon clicking on 'Edit' of a Conference, a user was taken to another Institution's login page. The relative URL of the "edit" button is pointing at a course ID instead of a group ID and this is causing a redirection to another Institution.
- Workaround: If this issue is encountered, the student should be able to edit the conference by changing the word "courses" to "groups" in the URL after getting the error.
- Status: A fix has been implemented by Canvas Engineers 1/10/15.
--Jen 11:29, 12 August 2014 (EDT) 648889
Inbox
Unread Messages Number Increases But There Are No Messages [RESOLVED]
- System: Canvas
- Problem: In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read.
- Status: Canvas engineers have fixed this issue and the update has been applied to Canvas. Please let us know if you are still experiencing this issue. Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu. Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--Jen 08:25, 30 June 2014 (EDT)
Pages
Draft State Distorts CSS [RESOLVED]
- System: Canvas
- Problem: When changing between draft state and turning off draft state it changes the look in pages.
- Status: Resolved internally with CSS repair.
--Jen 13:25, 13 June 2014 (EDT)
Quizzes
Multiple Matching Question Not Copying Correctly [RESOLVED]
- System: Canvas
- Problem: Importing a multiple answers that are the same, removes a duplicate.
- Status: Canvas engineers have fixed this issue and the update has been applied to Canvas as of April 2014. Please let us know if you are still experiencing this issue. Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu. Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--Jen 10:00, 20 October 2014 (EDT) 811887
Manipulation of Quiz Answer Radio Button Upon Review [RESOLVED]
- System: Canvas
- Problem: When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer". If a user clicks on the text of another answer, the radio button is changed. A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer. This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
- Status: Canvas Engineers have fixed the radio button code so that it cannot be manipulated after the fact.
--Jen 13:25, 21 July 2014 (EDT) 628686
Settings
Page Error When Attempting to Reset Course Content [RESOLVED]
- System: Canvas
- Problem: This error will occur for courses that have had an LTI tool added and then launched within the course after June 14. Trying to reset course content after that has been done will not be completed, and you will instead receive the Page Error message.
- Status: Canvas engineers have fixed this issue and the update has been applied to Canvas. Please let us know if you are still experiencing this issue by contacting e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--Dalyns 13:24, 19 June 2014 (EDT)
