Resolved Issues Canvas
From e-Learning Documentation
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*''Status:'' A fix has been implemented by Canvas Engineers 10/30/14. | *''Status:'' A fix has been implemented by Canvas Engineers 10/30/14. | ||
--[[User:jacs|Jen]] 09:20, 18 September 2014 (EDT) <font color="white">725730</font> | --[[User:jacs|Jen]] 09:20, 18 September 2014 (EDT) <font color="white">725730</font> | ||
| + | |||
| + | ==Modules== | ||
| + | ====Linking Files From Files Into Modules==== | ||
| + | *''System'': Canvas | ||
| + | *''Problem:'' Materials within locked Files folders are not viewable when attempting to add them to Modules. | ||
| + | *''Workaround:'' Move the file to a folder that is visible when added to a module. Another option would be to add the file directly to the module if the files are on the computer. You can do this by selecting the + icon for the module, change the drop down to file, and then choosing the first option which is "New File." This will give you the option to upload a file into the module. | ||
| + | *''Status:'' A fix has been implemented by Canvas Engineers 4/4/15. | ||
| + | --[[User:jacs|Jen]] 14:02, 31 July 2014 (EDT) <font color="white">641464</font> | ||
== Pages == | == Pages == | ||
Revision as of 20:39, 19 May 2015
Contents |
Chat
Chat Pop-up Causing Functionality Loss [RESOLVED]
- System: Canvas
- Problem: The Chat pop-up has been disabled within our instance of Canvas due to a bug that is leading to functionality loss within multiple course tools.
- Status: Under investigation by Canvas Engineers.
--Jen 9:09, 15 January 2015 (EDT) 1436954, 1411648
Course
Settings
Cannot Unhide Grade Totals [RESOLVED]
- System: Canvas
- Problem: When in Course Navigation, clicking the Settings link. Clicking the more options link. Unchecking the box next to the option "Hide totals in student grades summary." Clicking the Update Course Details button, a green box displays stating that the changes were saved, however, the settings revert back to "Hide totals in student grades summary."
- Workaround: Uncheck ALL of the 'More Options' options and click "Update Course Options". Immediately, click 'More Options' and check those for which you want restricted (excluding the "Hide totals in student grades summary" and then click "Updated Course Options".
- Status: A fix has been implemented by Canvas Engineers 12/16/14.
--Jen 13:20, 10 December 2014 (EDT) 1379039
Redirect Tool Does Not Change Name [RESOLVED]
- System: Canvas
- Problem: When adding a navigation item to a course using the Redirect tool, typing a name in for the link does not change the name. It instead appears as "Redirect Tool."
- Workaround: Navigate to the course settings, and then to the "Apps" tab. Click "View App Configurations". Redirect tool will be listed; click the pencil icon to the far right of the name. in the "Edit App" window that opens, change the text of the name field and click "Submit."
- Status: A fix has been implemented by Canvas Engineers 2/06/2015.
--Daniel 17:50, 3 January 2015 (EDT) 1444912
Commons
Import Into Course List Incomplete [RESOLVED]
- System: Canvas
- Problem: When attempting to use the 'Import into Course' functionality within Commons, an incomplete list of courses is given.
- Status: A fix has been implemented by Canvas Engineers 4/28/15.
--Jen 12:26, 25 March 2015 (EDT) 1493999, 1527351
Conferences
Students Cannot End BigBlueButton Sessions [RESOLVED]
- System: Canvas
- Problem: In Conferences (BigBlueButton), conferences cannot be ended by Students.
- Workaround: Students, please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu and request that the conference be ended.
- Status: A fix has been implemented by Canvas Engineers 5/18/15.
--Dalyns 12:38, 17 June 2014 (EDT) 612499
Unable To Delete Group Conferences [RESOLVED]
- System: Canvas
- Problem: We've received some reports that Instructors are unable to delete older group conference recordings. Upon clicking on 'Delete' next to the gear icon, the meeting is removed, but every time the page is refreshed, that meeting will come back in tact.
- Workaround: None available at this time.
- Status: A fix has been implemented by Canvas Engineers 1/10/15.
--Jen 13:24, 19 June 2014 (EDT) 615067
Relative URL Pointing At Course ID Instead Of Group ID Takes Student To Other Institution [RESOLVED]
- System: Canvas
- Problem: Upon clicking on 'Edit' of a Conference, a user was taken to another Institution's login page. The relative URL of the "edit" button is pointing at a course ID instead of a group ID and this is causing a redirection to another Institution.
- Workaround: If this issue is encountered, the student should be able to edit the conference by changing the word "courses" to "groups" in the URL after getting the error.
- Status: A fix has been implemented by Canvas Engineers 1/10/15.
--Jen 11:29, 12 August 2014 (EDT) 648889
Discussions
Student Group Discussions Are Made at the Course-Level Discussion [RESOLVED]
- System: Canvas
- Problem: If a group discussion was associated to a group set before groups are created and students are assigned, students will not be redirected to their assigned group's discussions upon navigating to the root discussion.
- Workaround: Students should access the group discussion from the links provided above the discussion's title. When the assigned group is accessed by the student, they will be redirected to the group discussion thereafter.
- Status: A fix has been implemented by Canvas Engineers 3/14/15.
--Jen 13:08, 29 January 2014 (EDT) 1434794
Student Group Discussion Posts/Replies Are Posted Outside Group [RESOLVED]
- System: Canvas
- Problem: If a Student replies or posts to a group discussion from their mobile app, it will post to the main discussion instead of the group discussion.
- Workaround: Posting to a group discussion should be done through the mobile browser or desktop/laptop computer until this issue is resolved.
- Status: A fix has been implemented by Canvas Engineers 1/12/15.
--Jen 07:16, 14 October 2014 (EDT) 811670
Inbox
Unread Messages Number Increases But There Are No Messages [RESOLVED]
- System: Canvas
- Problem: In Conversations (Inbox), the number of unread messages increases even though there are no messages to be read.
- Status: Canvas engineers have fixed this issue and the update has been applied to Canvas. Please let us know if you are still experiencing this issue. Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu. Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--Jen 08:25, 30 June 2014 (EDT)
Scroll Bars
Scroll Bars Not Functional [RESOLVED]
- System: Canvas
- Problem: Scrollbars are not functional in a few views, in the "to" list in Mail for one example.
- Workaround: The only way to scroll is to use the scroll wheel on the mouse
- Status: A fix has been implemented by Canvas Engineers 9/27/14.
--Jolaine 12:45, 19 September 2014 (EDT) 727813
Grades
Upload Multiple New Items In Large Enrollment Course Error [RESOLVED]
- System: Canvas
- Problem: In Grades, when utilizing 'Upload Scores' within large enrollment courses, with a CSV file that contains multiple (5+) new items, an error occurs or grades do not appear to populate completely.
- Workaround: Make smaller updates to Grades using the CSV file with 1-2 new items. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
- Status: A fix has been implemented by Canvas Engineers 5/18/15.
--Dalyns 08:35, 07 February 2014 (EDT) 370973
Blank Screen When Attempting To Upload Scores In Large Courses [RESOLVED]
- System: Canvas
- Problem: In Grades, when utilizing 'Upload Scores' within large enrollment courses, after confirming your changes with 'Save Changes', the browser spins and then the page goes blank/white. This appears to be the case in all popular browsers.
- Workaround: Manually remove "gradebook_upload" from the URL to enter back into the course. Note: Uploaded grades will continue to populate in a matter of minutes but you must refresh the page to see this occurring.
- Status: A fix has been implemented by Canvas Engineers 5/18/15.
--Jen 13:14, 06 February 2014 (EDT) 370423
Documentation Incorrect For Importing CSV Files [RESOLVED]
- System: Canvas
- Problem: When a user goes to upload a csv into the Gradebook and you select the help option "What should the CSV file look like?" on the upload pop-up, it takes you to an example image of what is required in the csv in order for it to be uploaded. The problem is this image is outdated. It contains a bubble right above "Section" that states "Optional, Ignored." This leads the user to believe that the section column is not required in the csv. But if they attempt to upload the csv without the section column they get an error and have to add that column.
- Workaround: Section is not optional and must be included. Required columns include: Student ID, SIS User ID, SIS Login ID, Section, Existing Assignment (###) OR A New Assignment (if you want to create a new one in the new file outside of Canvas).
- Status: A fix has been implemented by Canvas Engineers 10/30/14.
--Jen 09:20, 18 September 2014 (EDT) 725730
Modules
Linking Files From Files Into Modules
- System: Canvas
- Problem: Materials within locked Files folders are not viewable when attempting to add them to Modules.
- Workaround: Move the file to a folder that is visible when added to a module. Another option would be to add the file directly to the module if the files are on the computer. You can do this by selecting the + icon for the module, change the drop down to file, and then choosing the first option which is "New File." This will give you the option to upload a file into the module.
- Status: A fix has been implemented by Canvas Engineers 4/4/15.
--Jen 14:02, 31 July 2014 (EDT) 641464
Pages
Draft State Distorts CSS [RESOLVED]
- System: Canvas
- Problem: When changing between draft state and turning off draft state it changes the look in pages.
- Status: Resolved internally with CSS repair.
--Jen 13:25, 13 June 2014 (EDT)
Quizzes
Multiple Matching Question Not Copying Correctly [RESOLVED]
- System: Canvas
- Problem: Importing a multiple answers that are the same, removes a duplicate.
- Status: Canvas engineers have fixed this issue and the update has been applied to Canvas as of April 2014. Please let us know if you are still experiencing this issue. Students: Please contact the UF Computing Help Desk by phone at 352-392-4357 or by e-mail at helpdesk@ufl.edu. Faculty and Staff: Please contact e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--Jen 10:00, 20 October 2014 (EDT) 811887
Manipulation of Quiz Answer Radio Button Upon Review [RESOLVED]
- System: Canvas
- Problem: When a user is reviewing their answers, especially in the case of incorrect answers, the radio button choice appears to be fixed (selected) and a red "You Answered" along with a red outline around the answer appears. The correct answer is denoted by the colorless and/or grey "Correct Answer". If a user clicks on the text of another answer, the radio button is changed. A user could then take a screenshot as purported evidence that the system has incorrectly marked their answer. This does not impact the actual recorded answer and the manipulation will revert upon refreshing of the page.
- Status: Canvas Engineers have fixed the radio button code so that it cannot be manipulated after the fact.
--Jen 13:25, 21 July 2014 (EDT) 628686
Settings
Page Error When Attempting to Reset Course Content [RESOLVED]
- System: Canvas
- Problem: This error will occur for courses that have had an LTI tool added and then launched within the course after June 14. Trying to reset course content after that has been done will not be completed, and you will instead receive the Page Error message.
- Status: Canvas engineers have fixed this issue and the update has been applied to Canvas. Please let us know if you are still experiencing this issue by contacting e-Learning Support Services at 352-392-4357 option 3 or via e-mail at learning-support@ufl.edu.
--Dalyns 13:24, 19 June 2014 (EDT)
