Resolved Known Issues

From e-Learning Documentation

(Difference between revisions)
Jump to: navigation, search
(Assessments)
 
(31 intermediate revisions not shown)
Line 1: Line 1:
==General==
==General==
 +
===Image Properties Window does not display fully in Site Information Display===
 +
*''Problem'': Not all students in a course are listed with section information. This can show up in a number tools: primarily, Gradebook, Gradebook 2, and Rosters.
 +
*''Workaround'':  Contact LSS staff at 392-4357, ext 3.
 +
*''Status'': Fixed.
 +
--[[User:Khaskell|Kate]] 08:06, 27 March 2014 (EDT)
 +
 +
===Image Properties Window does not display fully in Site Information Display===
 +
*''Problem'': When editing the Site Information Display (Home>Options), users can not view the entire image properties window. The options "OK" and "Cancel" are hidden.
 +
*''Workaround'':  After specifying the height and width, press the Enter key. This will insert the image. Alternatively, you can also edit the site information display by navigating to Site Info>Edit Site Information.
 +
*''Status'': Fixed, with new 1.4.2 build.--[[User:viegerrm|Rayne]] 2:44 , 28 August 2012 (EDT)--
 +
 +
===Adobe Flash 11.3 update not compatible with Firefox 13===
 +
*''Problem'': The recently released Adobe Flash 11.3 update, in conjunction with RealPlayer, prevents videos and Flash Player content from playing properly in Firefox 13. Users also experienced issues using Adobe Connect with this new update. Adobe has released a [http://helpx.adobe.com/flash-player/release-note/enduser-release-notes-11_3.html patch] to this update (11.3.300.262), however some users are still reporting audio distortion and crashes within Firefox.
 +
*''Workaround'':  Adobe has recommended possible workarounds, which can be found [http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html here]. Adobe also provides instructions for reverting to a previous version of Flash [http://forums.adobe.com/thread/1022066?tstart=0 here].
 +
*''Status'': Under investigation.  FF 13 no longer supported.--[[User:Jolaine|Jolaine]] 10:30, 23 January 2013 (EST)
 +
 +
===“Set Ungraded Items to Zero” in Gradebook Resolved ===
 +
<br/><br/>
 +
*''Problem'': At this time, the “Set Ungraded Items to Zero” option in Gradebook for items created via the Gradebook is not working as intended. If you’re using Gradebook rather than Gradebook 2 in your e-Learning course, you will need to use one of the following workarounds to ensure correct overall course grades:
 +
*''Workaround'': Open each gradebook item in Gradebook 2 and click the box next to “Give ungraded no credit” or Explicitly enter a zero for any student who has no score in a gradebook item.
 +
*''Status'': Fixed Dec 2013 release.
 +
--[[User:Rnarasi|Narasi]] 16:17, 19 November 2013 (EST)
 +
 +
=== My Active Sites display issue with multiple rows ===
 +
*''Problem'': If the list of course sites at the top of e-Learning wraps to more than 1 row, when you click "My Active Sites" you will notice a minor display issue.  This is mainly a cosmetic issue.  View a screenshot of this CSS Flaw: [[Image:E-Learning_CSS_Flaw.png|100px|link=File:E-Learning_CSS_Flaw.png]]
 +
*''Workaround'': Go to '''My Workspace''' -> '''Preferences''' and reduce the number of tabs such that only 1 row of course sites are view-able. Or you can use the My Workspace tool to view all of your course sites.
 +
*''Status'': A patch should be applied before the Fall 2012 term. --[[User:Carl33p|Carl33p]] 16:15, 26 June 2012 (EDT)Resolved.--[[User:Jolaine|Jolaine]] 10:29, 23 January 2013 (EST)
 +
 +
=== Auto-Groups Does not Work ===
 +
*''Problem'': If using Auto-Groups to create groups of everyone in a specific role, it appears that the group was created successfully, but if you come back to the group later, there will be no members in it.
 +
*''Workaround'': You can do the same thing with manually created groups.
 +
*''Status'': Corrected at some point. --[[User:Jolaine|Jolaine]] 10:28, 23 January 2013 (EST)
 +
 +
=== User Sees Different "My Workspace" than Majority (Rare) ===
 +
*''Problem'': Some users may see extra tools on the My Workspace page - such as Syllabus, Roster, Podcasts, etc. that should not be there.
 +
*''Workaround'': Issue can be reported to HD/LSS staff and can be fixed manually but may take time.
 +
*''Status'': Resolved. (This problem is corrected for current and new users. This only applies to users who were early users of e-Learning.)  January 2013, This issue has not been seen in over a year.  Moving to Resolved. --[[User:Jolaine|Jolaine]] 10:24, 23 January 2013 (EST)
 +
 +
=== Some Users See 404 Error When Logging In (Rare) ===
 +
*''Problem'': If a user is enrolled in a Project Site/Course that is deleted, other enrollments are affected causing login problems.
 +
*''Workaround'': Report the issue to LSS staff (call 352-392-4357 Option 3 or write learning-support@ufl.edu). The problem can be fixed manually but may take time. In the meantime, you can login at https://elearning2.courses.ufl.edu/portal/site/. To prevent the problem, do not delete any Project Site that has users enrolled.
 +
*''Status'': Under Investigation.  January 2013, haven't seen this issue in over a year.  Moving to Resolved. --[[User:Jolaine|Jolaine]] 10:20, 23 January 2013 (EST)
 +
 +
===Instructor Receives "bug" Error when Trying to Access any Tool (Uncommon)===
 +
*''Problem'': Instructor clicks on any tool - Assignments, Discussions, Calendar, etc., and receives a "bug error" screen.  Instructor is not able to access the tool.  This only occurs in courses using "Groups."
 +
*''Workaround'': Instructor must notify Learning Support Services to have this corrected.  Call 352-392-4357 x3 Monday - Friday 8am-5pm.  Or [https://lss.at.ufl.edu/forms/contact.shtml|Message Us]
 +
*''Status'': We know that this is associated with Groups and we know how to correct the problem, but have not discovered what is causing the problem.  Under investigation.  January 2013 - Haven't seen this issue in over a year.  Moving to Resolved. --[[User:Jolaine|Jolaine]] 10:18, 23 January 2013 (EST)
 +
 +
===Toolbar Does Not Display When Using IE7===
 +
*''Problem'': After a maintenance was performed on March 8, 2012, the toolbar no longer shows up in IE7.  Other browsers are performing with no problem.
 +
*''Workaround'': Install a newer version of IE or user another browser until the problem can be corrected.  If you do not have access to another browser,use the alternate login: https://elearning2.courses.ufl.edu/portal/pda.
 +
*''Status'': Fixed with 2.8 upgrade.--[[User:Rnarasi|Narasi]] 12:10, 5 June 2012 (EDT)
===Announcements sorting in My Workspace > Recent Announcements===
===Announcements sorting in My Workspace > Recent Announcements===
Line 37: Line 89:
*''Workaround'': Instructors should replace spaces in the file names with - or _. Also, these files will open in "Open Office."  
*''Workaround'': Instructors should replace spaces in the file names with - or _. Also, these files will open in "Open Office."  
*''Status'': No further occurrences are seen.
*''Status'': No further occurrences are seen.
 +
 +
==Announcements==
 +
===Announcement Sorting and Display Issue===
 +
*''Problem'':Announcements are not sorting in any particular order, whether by date or course. They also do not display the course site or date unless the Announcement is opened.
 +
*''Workaround'':There currently is no workaround for this issue.
 +
*''Status'':Under investigation.
 +
--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
==Content Editor==
==Content Editor==
Line 48: Line 107:
==Assessments==
==Assessments==
 +
 +
===Assessments not displaying Survey results and Summary of data===
 +
*''Problem'': Tool is not displaying survey results and Statistics for Quizzes under Summary of Data. 
 +
*''Workaround'': Use Qualtrics for surveys, we are investigating on how we can make the Summary of Data available.
 +
*''Status'': Resolved.
 +
--[[User:Rnarasi|Narasi]] 1 May 2013 (EST)
 +
 +
===Assessments Tool Does Not Display Well in IE if all Questions Displayed on One Page===
 +
*''Problem'': If all questions are displayed on a single page they do not load. Assessment does not load at all if using IE 7 or 8 on Windows 7 (Microsoft Vista not tested) works fine on XP.
 +
*''Workaround'': Keep the default setting that displays one question/page and/or use Firefox.
 +
*''Status'': Resolved --[[User:viegerrm|Rayne]] 10:09, 23 January 2013
===Assessment Pool Questions do not Display in Firefox 11===
===Assessment Pool Questions do not Display in Firefox 11===
Line 65: Line 135:
==Assignments==
==Assignments==
 +
 +
===Turnitin Report Not Always Generated===
 +
[https://lss.at.ufl.edu/uservoice?url=/forums/152844-e-learning-enhancements/suggestions/2896439-submit-grades-directly-to-grade-a-gator-from-grade Vote on this Issue]
 +
*''Problem'': Some Turnitin reports are not generated.
 +
*''Workaround'': The Turnitin company has verified that a MS Word document that has been saved in a different version will not generate a report.  For example: a student begins a paper on a laptop computer that is running MS Word 2007, but finishes the paper on a machine that is running MS Word 2010.  This paper will not generate a Turnitin report unless the student saves the final version as a MS Word 2007 document.
 +
Many of the files that do not get a report have naming convention issues.  Make sure students know that their files should not have spaces in the name and should only have one extension.  Do not use characters in the file name other than letters, numbers, - or _.
 +
Sometimes the file actually does get submitted to Turnitin, but does not generate a report icon.  To see if there is a report there, click on any other student's Turnitin report and at the top of that screen you will see a link that says "Paper # of #." Click that link.  You will see a drop-down of all reports.  See if the student's report is in the list.
 +
*''Status'': Under investigation.  Resolved, per Narasi. --[[User:Jolaine|Jolaine]] 10:56, 23 January 2013 (EST)
 +
 +
===Some Grades Not Released When Instructor Clicks "Return to Student."===
 +
*''Problem'': On occasion, the "Return to Student" option does not release the grade to the students.  The Instructor's work is saved, but the grade is not released.
 +
*''Workaround'': On the Submissions page, check the box beside the name of the student and click '''Release Grades''' at the upper right corner of the screen.
 +
*''Status'': Under investigation.  This has not been seen since prior to Fall 2012 semester. --[[User:Jolaine|Jolaine]] 10:50, 23 January 2013 (EST)
===Resubmission Date Overrides Accept Until Date===
===Resubmission Date Overrides Accept Until Date===
Line 100: Line 183:
==Discussions==
==Discussions==
 +
=== Can't embed videos in forums and topics  ===
 +
*''Problem'': Instructors can't embed videos in either topics or forums. Videos can only be embedded at the thread level.
 +
*''Workaround'': Embed videos at the thread level, or link to videos in forums and topics.
 +
*''Status'': Resolved with 2.9/1.5 build.
 +
--[[User:viegerrm|Rayne]] 6 May 2013 (EDT)
 +
=== Add Attachment to Forum or Topic Error  ===
=== Add Attachment to Forum or Topic Error  ===
*''Problem'': Instructors will get an error if they attempt to Add an Attachment to a Forum or Topic in the Discussions tool.  By default, students do not have permissions to Create/Edit Forums or Topics.  There is not a problem when adding attachments to a thread or reply.  
*''Problem'': Instructors will get an error if they attempt to Add an Attachment to a Forum or Topic in the Discussions tool.  By default, students do not have permissions to Create/Edit Forums or Topics.  There is not a problem when adding attachments to a thread or reply.  
Line 117: Line 206:
==Gradebook and/or Gradebook 2==
==Gradebook and/or Gradebook 2==
 +
 +
===UFID and Section Columns Must be Removed Prior to File Import===
 +
*''Problem'': An update was recently made to the system that adds the UFID column and the Section number column to the file when Gradebook 2 is downloaded.  This was done to provide the information for grade submission to Grade-A-Gator.  The problem occurs if you try to import that file back into Gradebook 2.  The imported file will convert the UFID to the student name and the import will fail.
 +
*''Workaround'': Delete the UFID column and the Section column before importing the file.
 +
*''Status'': This has been resolved for Gradebook 2 with the 2.9 upgrade. UFID and section can now be included in Gradebook 2 imports. --[[User:viegerrm|Rayne]] 1 May 2013 (EDT)
 +
 +
===Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2===
 +
*''Problem'': In Gradebook 2, if you set the "Grade Using:" option to "Percentage," the creation of Gradebook Items (columns) still asks for "points" when it should say "Percentage of total grade."
 +
*''Workaround''" The tool actually functions the way it should, it is just the terminology that is off.  When grading by percentages all columns are worth 100 points.  When you are creating a new column, in the field where it asks you to enter the "Points," enter the "Percentage of total grade."
 +
*''Status'': Under investigation. This is a design of Gradebook 2 that we can't control.  It is well-documented in the tutorial.--[[User:Jolaine|Jolaine]] 11:15, 23 January 2013 (EST)
===Extra Credit issue when using No Categories in Gradebook 2===
===Extra Credit issue when using No Categories in Gradebook 2===
Line 141: Line 240:
*#Go back to Site Info and Change your role from Facilitator to Instructor
*#Go back to Site Info and Change your role from Facilitator to Instructor
*''Status'': Resolved on Aug 19th 2011,
*''Status'': Resolved on Aug 19th 2011,
 +
 +
==Site Info==
 +
 +
===Automatic Email from Add Participant not working===
 +
*''Problem'': The option to Send an Email, when Adding a Participant to the course site, does not work correctly.  The email does not clearly state that the person has been added to a course in e-Learning.
 +
*''Workaround'': Send a mail message to the user with the Mail tool after adding the user to the course site.
 +
*''Status'': Resolved with upgrade to 2.9  --[[User:viegerrm|Rayne]] 8 May 2013 (EDT)
 +
 +
==Syllabus==
 +
 +
===Syllabus Redirect Does Not Work Consistently===
 +
*''Problem'': The Syllabus tool offers the option to "redirect" which lets you enter the url of a file in Resources or on the web. This option works fine as along as the file you are pointing to is an HTML file.  But pointing to a PDF or MSWord file or other type of static text file doesn't always work.
 +
*''Workaround'':  Use "create" option instead of "redirect" option or if you want to use "redirect," point to an HTML file.
 +
*''Status'': Under investigation. No longer seeing this issue. --[[User:Jolaine|Jolaine]] 11:25, 23 January 2013 (EST)
==Tests & Quizzes==
==Tests & Quizzes==
 +
 +
===T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)===
 +
*''Problem'': If you cut and paste from a text document to create the assessment, the word "null" will be inserted into all the feedback boxes. The word "null" ''does not'' appear to students if feedback is enabled, so this isn't technically a "bug."
 +
*''Workaround'': None needed
 +
*''Status'': Resolved with 2.9 upgrade. --[[User:viegerrm|Rayne]] 1 May 2013 (EDT)
 +
 +
===Tests and Quizzes Export Submissions ===
 +
*''Problem'': Under certain circumstances, test submissions cannot be exported, this is typically seen when we have a large number of submissions (200 or more), when delivered to a select group of individuals, or when random questions are used for delivering the exam. 
 +
*''Workaround'': Currently there is no workaround.
 +
*''Status'': Resolved with 2.9 upgrade.  --[[User:viegerrm|Rayne]] 1 May 2013 (EDT)
 +
 +
===Scores for Quizzes Delivered to Groups Don't Display in T&Q===
 +
*''Problem'': Instructors cannot view the scores for any quizzes delivered to groups in Tests & Quizzes.
 +
*''Workaround'': Currently there is no workaround for this issue and no way to view the scores when delivered to groups, but we are hoping to find a resolution soon. We encourage instructors to transition to Assessments in the interim. Directions for doing so can be found [https://lss.at.ufl.edu/help/T_and_Q_to_Assessments here.] In Assessments, instructors can set up a quiz with a password to deliver to select groups. If you need assistance with this process, please call us at (352) 392-HELP.
 +
*''Status'': Resolved with 2.9.  --[[User:viegerrm|Rayne]]  1 May 2013 (EDT)
 +
 +
===Audio Recording Questions not Working===
 +
*''Problem'': The "Audio Recording" type question does not work.  The Audio Recorder will not begin recording.
 +
*''Workaround'': The only workaround available at this time is to require students to create an audio file on their computer and upload it to a "File Upload" type question. This is only practical if you know students have audio recording software.
 +
*''Status'': This has been resolved with the 2.9 upgrade
 +
--[[User:viegerrm|Rayne]] 1 May 2013 (EDT)
 +
 +
===Facilitators do not See Published Assessments in T&Q (Rare)===
 +
*''Problem'': Someone with the Facilitator role may not see the list of published assessments in Tests & Quizzes.
 +
*''Workaround'': Give the user a different role, such as Instructor or Teaching Assistant.
 +
*''Status'': This problem has been resolved for current users, but there are still some courses created on older versions that display this problem.  As new courses are created, this problem should disappear.--[[User:Jolaine|Jolaine]] 11:29, 23 January 2013 (EST)
===T&Q Table of Contents Allows Students to See Their Scores===
===T&Q Table of Contents Allows Students to See Their Scores===
Line 154: Line 293:
*''Workaround'': Either create questions one-at-a-time, or cut and paste from a properly formatted text document using the "Create using markup text" option. If you have trouble accessing any aspect of Tests & Quizzes, your username could be corrupted.  Contact LSS at (352) 392-4357 option 3, or write learning-support@ufl.edu.
*''Workaround'': Either create questions one-at-a-time, or cut and paste from a properly formatted text document using the "Create using markup text" option. If you have trouble accessing any aspect of Tests & Quizzes, your username could be corrupted.  Contact LSS at (352) 392-4357 option 3, or write learning-support@ufl.edu.
*''Status'': In the latest update, the Import button was removed to resolved this problem.
*''Status'': In the latest update, the Import button was removed to resolved this problem.
 +
 +
==Some Websites not loading in iFrames==
 +
*''Problem'': If one attempts to setup a link to a Website in their e-learning course for ex htps://google.com this would not display. As several sites do not like to load in an iFrame
 +
*''Workaround'': Please create an HTML page in Resources with the URL's you wish to make available for your students, and allow them to launch in a new window. Please contact LSS staff at 392-4357 option 3 if you need additional assistance with this.
==Turning Point==
==Turning Point==

Latest revision as of 12:06, 21 May 2015

Contents

General

Image Properties Window does not display fully in Site Information Display

--Kate 08:06, 27 March 2014 (EDT)

Image Properties Window does not display fully in Site Information Display

Adobe Flash 11.3 update not compatible with Firefox 13

“Set Ungraded Items to Zero” in Gradebook Resolved



--Narasi 16:17, 19 November 2013 (EST)

My Active Sites display issue with multiple rows

Auto-Groups Does not Work

User Sees Different "My Workspace" than Majority (Rare)

Some Users See 404 Error When Logging In (Rare)

Instructor Receives "bug" Error when Trying to Access any Tool (Uncommon)

Toolbar Does Not Display When Using IE7

Announcements sorting in My Workspace > Recent Announcements

Unable to Download PDFs in Firefox and Chrome

Users in e-Learning Cannot Change Gatorlink Username

Content Editor Freezes in Internet Explorer 9

Unable to See "Exit Student View"

--Carl33p 16:36, 18 March 2011 (EDT)





Unable to Open PPT Files

Announcements

Announcement Sorting and Display Issue

--Vieger 2 May 2013 (EDT)

Content Editor

Content Editor Not Available in Discussions and Mail Tools

--Narasi 16:29, 26 January 2011 (EST)

Assessments

Assessments not displaying Survey results and Summary of data

--Narasi 1 May 2013 (EST)

Assessments Tool Does Not Display Well in IE if all Questions Displayed on One Page

Assessment Pool Questions do not Display in Firefox 11

LockDown Browser issues in Assessments

Assessments with .jpg images will not import from one course to another

Assignments

Turnitin Report Not Always Generated

Vote on this Issue

Many of the files that do not get a report have naming convention issues. Make sure students know that their files should not have spaces in the name and should only have one extension. Do not use characters in the file name other than letters, numbers, - or _. Sometimes the file actually does get submitted to Turnitin, but does not generate a report icon. To see if there is a report there, click on any other student's Turnitin report and at the top of that screen you will see a link that says "Paper # of #." Click that link. You will see a drop-down of all reports. See if the student's report is in the list.

Some Grades Not Released When Instructor Clicks "Return to Student."

Resubmission Date Overrides Accept Until Date

Instructor Comments in the Assignments Shows HTML Tags

Turnitin integration with Assignments currently not working

  1. In the Assignment list, click Grade
  2. Click Download All in the upper right corner of the screen
  3. Check "Only Student submission attachment(s)
  4. Click Download
  5. Save file to your computer
  6. Login to Turnitin and add a class if you haven't already done so
  7. Click the title of the class
  8. Click "More actions" dropdown menu and choose "Submit paper"
  9. Choose "zip file upload" for the submission method
  10. Browse for zip file you downloaded from e-Learning
  11. Click Upload
  12. Click Submit

Blog

Blog Permissions Default is That Students Can Not Create a New Blog

Discussions

Can't embed videos in forums and topics

--Rayne 6 May 2013 (EDT)

Add Attachment to Forum or Topic Error

--Rayne 18 December 2012 (EDT)

Can't open Attachments in Discussions

Users Get Email When New Post is Made to Discussions

Gradebook and/or Gradebook 2

UFID and Section Columns Must be Removed Prior to File Import

Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2

Extra Credit issue when using No Categories in Gradebook 2

Gradebook 2 "Drop Lowest Score(s)" Doesn't Display Properly

Gradebook Won't Export if Students are Enrolled Who are Not Associated With Roster

View Student by Section Does Not Show All Students

Site Info

Automatic Email from Add Participant not working

Syllabus

Syllabus Redirect Does Not Work Consistently

Tests & Quizzes

T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)

Tests and Quizzes Export Submissions

Scores for Quizzes Delivered to Groups Don't Display in T&Q

Audio Recording Questions not Working

--Rayne 1 May 2013 (EDT)

Facilitators do not See Published Assessments in T&Q (Rare)

T&Q Table of Contents Allows Students to See Their Scores

--Jolaine 10:19, 7 March 2011 (EST)

"Import" Function in Tests & Quizzes can Corrupt Username

Some Websites not loading in iFrames

Turning Point

TurningPoint Roster Does Not Export to Sakai

--Rnarasi 12:55, 2 November 2010 (EDT)

Personal tools
Namespaces
Variants
Actions
Navigation
Toolbox