Resolved Known Issues

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==General==
==General==
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===Image Properties Window does not display fully in Site Information Display===
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*''Problem'': Not all students in a course are listed with section information. This can show up in a number tools: primarily, Gradebook, Gradebook 2, and Rosters.
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*''Workaround'':  Contact LSS staff at 392-4357, ext 3.
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*''Status'': Fixed.
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--[[User:Khaskell|Kate]] 08:06, 27 March 2014 (EDT)
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===Image Properties Window does not display fully in Site Information Display===
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*''Problem'': When editing the Site Information Display (Home>Options), users can not view the entire image properties window. The options "OK" and "Cancel" are hidden.
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*''Workaround'':  After specifying the height and width, press the Enter key. This will insert the image. Alternatively, you can also edit the site information display by navigating to Site Info>Edit Site Information.
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*''Status'': Fixed, with new 1.4.2 build.--[[User:viegerrm|Rayne]] 2:44 , 28 August 2012 (EDT)--
===Adobe Flash 11.3 update not compatible with Firefox 13===
===Adobe Flash 11.3 update not compatible with Firefox 13===
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*''Workaround'':  Adobe has recommended possible workarounds, which can be found [http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html here]. Adobe also provides instructions for reverting to a previous version of Flash [http://forums.adobe.com/thread/1022066?tstart=0 here].
*''Workaround'':  Adobe has recommended possible workarounds, which can be found [http://helpx.adobe.com/flash-player/kb/flash-player-113-crash-mozilla.html here]. Adobe also provides instructions for reverting to a previous version of Flash [http://forums.adobe.com/thread/1022066?tstart=0 here].
*''Status'': Under investigation.  FF 13 no longer supported.--[[User:Jolaine|Jolaine]] 10:30, 23 January 2013 (EST)
*''Status'': Under investigation.  FF 13 no longer supported.--[[User:Jolaine|Jolaine]] 10:30, 23 January 2013 (EST)
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===“Set Ungraded Items to Zero” in Gradebook Resolved ===
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<br/><br/>
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*''Problem'': At this time, the “Set Ungraded Items to Zero” option in Gradebook for items created via the Gradebook is not working as intended. If you’re using Gradebook rather than Gradebook 2 in your e-Learning course, you will need to use one of the following workarounds to ensure correct overall course grades:
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*''Workaround'': Open each gradebook item in Gradebook 2 and click the box next to “Give ungraded no credit” or Explicitly enter a zero for any student who has no score in a gradebook item.
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*''Status'': Fixed Dec 2013 release.
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--[[User:Rnarasi|Narasi]] 16:17, 19 November 2013 (EST)
=== My Active Sites display issue with multiple rows ===
=== My Active Sites display issue with multiple rows ===
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*''Workaround'': Instructors should replace spaces in the file names with - or _. Also, these files will open in "Open Office."  
*''Workaround'': Instructors should replace spaces in the file names with - or _. Also, these files will open in "Open Office."  
*''Status'': No further occurrences are seen.
*''Status'': No further occurrences are seen.
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==Announcements==
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===Announcement Sorting and Display Issue===
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*''Problem'':Announcements are not sorting in any particular order, whether by date or course. They also do not display the course site or date unless the Announcement is opened.
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*''Workaround'':There currently is no workaround for this issue.
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*''Status'':Under investigation.
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--[[User:viegerrm|Vieger]] 2 May 2013 (EDT)
==Content Editor==
==Content Editor==
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*''Status'': Resolved, but older courses may still see the problem.  New courses created from Summer 2011 on should not exhibit the problem.--[[User:Jolaine|Jolaine]] 10:47, 15 April 2011 (EDT)
*''Status'': Resolved, but older courses may still see the problem.  New courses created from Summer 2011 on should not exhibit the problem.--[[User:Jolaine|Jolaine]] 10:47, 15 April 2011 (EDT)
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==Chat Room==
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==Discussions==
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===Chat Room users can't chat in real time===
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=== Can't embed videos in forums and topics  ===
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*''Problem'': In the Chat Room tool, most users can't chat with one another in real time. Messages from other users don't appear until a user refreshes the chat window.
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*''Problem'': Instructors can't embed videos in either topics or forums. Videos can only be embedded at the thread level.
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*''Workaround'': Most Chat Room users must refresh their browser in order to view new posts made by other participants.  New posts do not appear until the user refreshes.
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*''Workaround'': Embed videos at the thread level, or link to videos in forums and topics.
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*''Status'': Resolved
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*''Status'': Resolved with 2.9/1.5 build.
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--[[User:viegerrm|Rayne]] 21 March 2013 (EST)
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--[[User:viegerrm|Rayne]] 6 May 2013 (EDT)
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==Discussions==
 
=== Add Attachment to Forum or Topic Error  ===
=== Add Attachment to Forum or Topic Error  ===
*''Problem'': Instructors will get an error if they attempt to Add an Attachment to a Forum or Topic in the Discussions tool.  By default, students do not have permissions to Create/Edit Forums or Topics.  There is not a problem when adding attachments to a thread or reply.  
*''Problem'': Instructors will get an error if they attempt to Add an Attachment to a Forum or Topic in the Discussions tool.  By default, students do not have permissions to Create/Edit Forums or Topics.  There is not a problem when adding attachments to a thread or reply.  
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*#Go back to Site Info and Change your role from Facilitator to Instructor
*#Go back to Site Info and Change your role from Facilitator to Instructor
*''Status'': Resolved on Aug 19th 2011,
*''Status'': Resolved on Aug 19th 2011,
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==Site Info==
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===Automatic Email from Add Participant not working===
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*''Problem'': The option to Send an Email, when Adding a Participant to the course site, does not work correctly.  The email does not clearly state that the person has been added to a course in e-Learning.
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*''Workaround'': Send a mail message to the user with the Mail tool after adding the user to the course site.
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*''Status'': Resolved with upgrade to 2.9  --[[User:viegerrm|Rayne]] 8 May 2013 (EDT)
==Syllabus==
==Syllabus==
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*''Workaround'': Either create questions one-at-a-time, or cut and paste from a properly formatted text document using the "Create using markup text" option. If you have trouble accessing any aspect of Tests & Quizzes, your username could be corrupted.  Contact LSS at (352) 392-4357 option 3, or write learning-support@ufl.edu.
*''Workaround'': Either create questions one-at-a-time, or cut and paste from a properly formatted text document using the "Create using markup text" option. If you have trouble accessing any aspect of Tests & Quizzes, your username could be corrupted.  Contact LSS at (352) 392-4357 option 3, or write learning-support@ufl.edu.
*''Status'': In the latest update, the Import button was removed to resolved this problem.
*''Status'': In the latest update, the Import button was removed to resolved this problem.
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==Some Websites not loading in iFrames==
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*''Problem'': If one attempts to setup a link to a Website in their e-learning course for ex htps://google.com this would not display. As several sites do not like to load in an iFrame
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*''Workaround'': Please create an HTML page in Resources with the URL's you wish to make available for your students, and allow them to launch in a new window. Please contact LSS staff at 392-4357 option 3 if you need additional assistance with this.
==Turning Point==
==Turning Point==

Latest revision as of 12:06, 21 May 2015

Contents

General

Image Properties Window does not display fully in Site Information Display

--Kate 08:06, 27 March 2014 (EDT)

Image Properties Window does not display fully in Site Information Display

Adobe Flash 11.3 update not compatible with Firefox 13

“Set Ungraded Items to Zero” in Gradebook Resolved



--Narasi 16:17, 19 November 2013 (EST)

My Active Sites display issue with multiple rows

Auto-Groups Does not Work

User Sees Different "My Workspace" than Majority (Rare)

Some Users See 404 Error When Logging In (Rare)

Instructor Receives "bug" Error when Trying to Access any Tool (Uncommon)

Toolbar Does Not Display When Using IE7

Announcements sorting in My Workspace > Recent Announcements

Unable to Download PDFs in Firefox and Chrome

Users in e-Learning Cannot Change Gatorlink Username

Content Editor Freezes in Internet Explorer 9

Unable to See "Exit Student View"

--Carl33p 16:36, 18 March 2011 (EDT)





Unable to Open PPT Files

Announcements

Announcement Sorting and Display Issue

--Vieger 2 May 2013 (EDT)

Content Editor

Content Editor Not Available in Discussions and Mail Tools

--Narasi 16:29, 26 January 2011 (EST)

Assessments

Assessments not displaying Survey results and Summary of data

--Narasi 1 May 2013 (EST)

Assessments Tool Does Not Display Well in IE if all Questions Displayed on One Page

Assessment Pool Questions do not Display in Firefox 11

LockDown Browser issues in Assessments

Assessments with .jpg images will not import from one course to another

Assignments

Turnitin Report Not Always Generated

Vote on this Issue

Many of the files that do not get a report have naming convention issues. Make sure students know that their files should not have spaces in the name and should only have one extension. Do not use characters in the file name other than letters, numbers, - or _. Sometimes the file actually does get submitted to Turnitin, but does not generate a report icon. To see if there is a report there, click on any other student's Turnitin report and at the top of that screen you will see a link that says "Paper # of #." Click that link. You will see a drop-down of all reports. See if the student's report is in the list.

Some Grades Not Released When Instructor Clicks "Return to Student."

Resubmission Date Overrides Accept Until Date

Instructor Comments in the Assignments Shows HTML Tags

Turnitin integration with Assignments currently not working

  1. In the Assignment list, click Grade
  2. Click Download All in the upper right corner of the screen
  3. Check "Only Student submission attachment(s)
  4. Click Download
  5. Save file to your computer
  6. Login to Turnitin and add a class if you haven't already done so
  7. Click the title of the class
  8. Click "More actions" dropdown menu and choose "Submit paper"
  9. Choose "zip file upload" for the submission method
  10. Browse for zip file you downloaded from e-Learning
  11. Click Upload
  12. Click Submit

Blog

Blog Permissions Default is That Students Can Not Create a New Blog

Discussions

Can't embed videos in forums and topics

--Rayne 6 May 2013 (EDT)

Add Attachment to Forum or Topic Error

--Rayne 18 December 2012 (EDT)

Can't open Attachments in Discussions

Users Get Email When New Post is Made to Discussions

Gradebook and/or Gradebook 2

UFID and Section Columns Must be Removed Prior to File Import

Terminology Incorrect When Using the "Grade Using Percentage" in Gradebook 2

Extra Credit issue when using No Categories in Gradebook 2

Gradebook 2 "Drop Lowest Score(s)" Doesn't Display Properly

Gradebook Won't Export if Students are Enrolled Who are Not Associated With Roster

View Student by Section Does Not Show All Students

Site Info

Automatic Email from Add Participant not working

Syllabus

Syllabus Redirect Does Not Work Consistently

Tests & Quizzes

T&Q Inputs "Null" in Feedback When Using Markup Text (Cut and Paste from Text Document)

Tests and Quizzes Export Submissions

Scores for Quizzes Delivered to Groups Don't Display in T&Q

Audio Recording Questions not Working

--Rayne 1 May 2013 (EDT)

Facilitators do not See Published Assessments in T&Q (Rare)

T&Q Table of Contents Allows Students to See Their Scores

--Jolaine 10:19, 7 March 2011 (EST)

"Import" Function in Tests & Quizzes can Corrupt Username

Some Websites not loading in iFrames

Turning Point

TurningPoint Roster Does Not Export to Sakai

--Rnarasi 12:55, 2 November 2010 (EDT)

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