Student Help

From e-Learning Documentation

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Last updated: {{REVISIONMONTH}}-{{REVISIONDAY2}}-{{REVISIONYEAR}}
Last updated: {{REVISIONMONTH}}-{{REVISIONDAY2}}-{{REVISIONYEAR}}
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==How do I login to e-Learning in Sakai?==
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==How do I login to e-Learning?==
* Open your Internet browser and navigate to https://lss.at.ufl.edu
* Open your Internet browser and navigate to https://lss.at.ufl.edu
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'''NOTE:''' If you are going to create a bookmark for Sakai login, please bookmark http://lss.at.ufl.edu, not the actual login page or the "My Workspace" page once you are in Sakai.
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'''NOTE:''' If you are going to create a bookmark for e-learning login, please bookmark http://lss.at.ufl.edu, not the actual login page or the "My Workspace" page once you are in e-Learning.
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* Click the big orange "e-Learning in Sakai" button.
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* Click the big orange "e-Learning" button.
* Login using your gatorlink username and password. After logging in, you will be taken to your "My Workspace," where you can access the course(s) and/or project site(s) in which you are enrolled. You will see them listed across the top of the screen.
* Login using your gatorlink username and password. After logging in, you will be taken to your "My Workspace," where you can access the course(s) and/or project site(s) in which you are enrolled. You will see them listed across the top of the screen.
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==Where do I go to get help with e-Learning in Sakai?==
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==Where do I go to get help with e-Learning?==
If you don't find the answer to your question in these FAQs, call the Help Desk at 352-392-4357 anytime during [http://helpdesk.ufl.edu/| Help Desk] hours. Or email helpdesk@ufl.edu.  If you use email, write from your gatorlink@ufl.edu email address, or include your UFID and/or gatorlink username (NOT your password!) in the body of the email.  Provide complete information regarding the course and content to which you are referring. Someone will get back with you as soon as possible.
If you don't find the answer to your question in these FAQs, call the Help Desk at 352-392-4357 anytime during [http://helpdesk.ufl.edu/| Help Desk] hours. Or email helpdesk@ufl.edu.  If you use email, write from your gatorlink@ufl.edu email address, or include your UFID and/or gatorlink username (NOT your password!) in the body of the email.  Provide complete information regarding the course and content to which you are referring. Someone will get back with you as soon as possible.
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Go [[My Workspace|here]] for a complete tutorial.
Go [[My Workspace|here]] for a complete tutorial.
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==What are the computer requirements for using e-Learning in Sakai?==
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==What are the computer requirements for using e-Learning?==
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If you have a compatible browser and internet connection (preferably a broadband connection such as DSL or cable), you should have no problem connecting to and using e-Learning in Sakai.
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If you have a compatible browser and internet connection (preferably a broadband connection such as DSL or cable), you should have no problem connecting to and using e-Learning.
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The officially recommended requirements for e-Learning in Sakai are:
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The officially recommended requirements for e-Learning are:
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* A fully updated and compatible browser. Currently, on Windows based PCs, Sakai performs best using Firefox 3.x, or Internet Explorer 7.x or 8.x. For Macs, use Firefox 3.x
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* A fully updated and compatible browser. Currently, on Windows based PCs, e-Learning performs best using Firefox 3.x, or Internet Explorer 7.x or 8.x. For Macs, use Firefox 3.x
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** Opera, Chrome and other browsers are not supported for use with e-Learning in Sakai.
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** Opera, Chrome and other browsers are not supported for use with e-Learning.
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A broadband Internet connection is strongly recommended. Slower connections should still be able to access e-Learning in Sakai, but will take longer to load. SPECIAL NOTE: Some users with satellite Internet service may find their online courses do not load quickly or consistently due to satellite network design issues.
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A broadband Internet connection is strongly recommended. Slower connections should still be able to access e-Learning, but will take longer to load. SPECIAL NOTE: Some users with satellite Internet service may find their online courses do not load quickly or consistently due to satellite network design issues.
==Can I use my browser "back" button?==
==Can I use my browser "back" button?==
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Links to Tools are in the menu bar on the left side of the screen.  Links to Courses and Project Sites appear as tabs across the top of the page.  
Links to Tools are in the menu bar on the left side of the screen.  Links to Courses and Project Sites appear as tabs across the top of the page.  
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==Why don't I see my course in e-Learning in Sakai?==
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==Why don't I see my course in e-Learning?==
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There could be a couple of reasons why you don't see your course in Sakai.
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There could be a couple of reasons why you don't see your course in e-Learning.
# Your Instructor hasn't released it yet.  Your Instructor publishes the course when she/he is ready.  If your Instructor has stated that the course has been published and you still don't see it, it may be that . . .
# Your Instructor hasn't released it yet.  Your Instructor publishes the course when she/he is ready.  If your Instructor has stated that the course has been published and you still don't see it, it may be that . . .
# Your registration has a problem with it.  The Registrar will drop you from classes if you have issues that need to be dealt with, such as fees, vaccination certificates, etc.
# Your registration has a problem with it.  The Registrar will drop you from classes if you have issues that need to be dealt with, such as fees, vaccination certificates, etc.
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If you are getting 403 errors, it is because the content is placed in a location that isn't accessible to you.  You may contact the Help Desk (352-392-4357)and we will try to locate the problem and contact the Instructor.
If you are getting 403 errors, it is because the content is placed in a location that isn't accessible to you.  You may contact the Help Desk (352-392-4357)and we will try to locate the problem and contact the Instructor.
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==What do I do if I am unable to open PDF documents in e-Learning in Sakai?==
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==What do I do if I am unable to open PDF documents in e-Learning?==
A recent Adobe update has created problems opening some PDF files in Firefox.  If you right-click the file and download it, you will be able to open it on your computer. These files open as they should if you are using Internet Explorer.
A recent Adobe update has created problems opening some PDF files in Firefox.  If you right-click the file and download it, you will be able to open it on your computer. These files open as they should if you are using Internet Explorer.
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* Use Firefox or Internet Explorer browser with the latest updates.  NOTE: If your instructor has created your exam using the “Assessments” tool and you’re on a Windows 7 machine, use Firefox only.
* Use Firefox or Internet Explorer browser with the latest updates.  NOTE: If your instructor has created your exam using the “Assessments” tool and you’re on a Windows 7 machine, use Firefox only.
* Make sure you read your instructions carefully before beginning the exam. Once you begin the exam, the timer will continue to run until your time expires.
* Make sure you read your instructions carefully before beginning the exam. Once you begin the exam, the timer will continue to run until your time expires.
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* DO NOT use your browser back and forward buttons.  Always navigate within Sakai.
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* DO NOT use your browser back and forward buttons.  Always navigate within e-Learning.
* Use the "Save" button often!  The "Save" button is always at the bottom of the page, so you may have to scroll down.
* Use the "Save" button often!  The "Save" button is always at the bottom of the page, so you may have to scroll down.
* If you lose internet connection, or your browser crashes, the timer will continue to count down.  Log back in as quickly as possible and resume the test!
* If you lose internet connection, or your browser crashes, the timer will continue to count down.  Log back in as quickly as possible and resume the test!
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All of these are evidence that your Assignment was successfully submitted.
All of these are evidence that your Assignment was successfully submitted.
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==How do I create a profile in Sakai?==
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==How do I create a profile in e-Learning?==
You can create a profile on your My Workspace page. [[My_Workspace#Edit_Your_Profile | Go here]] for instructions.
You can create a profile on your My Workspace page. [[My_Workspace#Edit_Your_Profile | Go here]] for instructions.

Revision as of 13:18, 5 August 2011

Last updated: 8-05-2011

Contents

How do I login to e-Learning?

NOTE: If you are going to create a bookmark for e-learning login, please bookmark http://lss.at.ufl.edu, not the actual login page or the "My Workspace" page once you are in e-Learning.

Where do I go to get help with e-Learning?

If you don't find the answer to your question in these FAQs, call the Help Desk at 352-392-4357 anytime during Help Desk hours. Or email helpdesk@ufl.edu. If you use email, write from your gatorlink@ufl.edu email address, or include your UFID and/or gatorlink username (NOT your password!) in the body of the email. Provide complete information regarding the course and content to which you are referring. Someone will get back with you as soon as possible.

What is "My Workspace" and how can I customize it?

Go here for a complete tutorial.

What are the computer requirements for using e-Learning?

If you have a compatible browser and internet connection (preferably a broadband connection such as DSL or cable), you should have no problem connecting to and using e-Learning.

The officially recommended requirements for e-Learning are:

A broadband Internet connection is strongly recommended. Slower connections should still be able to access e-Learning, but will take longer to load. SPECIAL NOTE: Some users with satellite Internet service may find their online courses do not load quickly or consistently due to satellite network design issues.

Can I use my browser "back" button?

No. Navigate within the system by clicking on links and icons.

Links to Tools are in the menu bar on the left side of the screen. Links to Courses and Project Sites appear as tabs across the top of the page.

Why don't I see my course in e-Learning?

There could be a couple of reasons why you don't see your course in e-Learning.

  1. Your Instructor hasn't released it yet. Your Instructor publishes the course when she/he is ready. If your Instructor has stated that the course has been published and you still don't see it, it may be that . . .
  2. Your registration has a problem with it. The Registrar will drop you from classes if you have issues that need to be dealt with, such as fees, vaccination certificates, etc.

If neither of these circumstances apply, contact the Help Desk at 352-392-HELP(4357).

Why am I getting 403 errors when I click documents or links in my course?

If you are getting 403 errors, it is because the content is placed in a location that isn't accessible to you. You may contact the Help Desk (352-392-4357)and we will try to locate the problem and contact the Instructor.

What do I do if I am unable to open PDF documents in e-Learning?

A recent Adobe update has created problems opening some PDF files in Firefox. If you right-click the file and download it, you will be able to open it on your computer. These files open as they should if you are using Internet Explorer.

If you still have problems, contact the Help Desk at 352-392-HELP(4357).

I added an attachment to a Mail or Discussion and no one can open it. Why?

This is a "bug" we are working to resolve. If you attach a file to Mail or Discussions that has spaces in the file name (for example.docx), the file cannot be opened. All you have to do is get rid of the spaces (for_example.docx) and the file will open fine. This problem is not seen in any other tool.

What are the best practices for taking online tests?

What do I do if I encounter problems while taking a test, quiz, or assessment?

It is recommended that you take online assessments during | Help Desk hours whenever possible. If you have a problem while taking an Assessment, log out and log back in as quickly as possible. If the assessment is timed, the timer will continue to run while you are logged out. If you still encounter difficulties, take a screen shot of the problem so the Help Desk can investigate and you will have proof of the problem for your Instructor. Call the Help Desk (352-392-4357) immediately.

How do I know if my Assignment was submitted successfully?

When you submit an Assignment you get a confirmation screen that contains a confirmation number. You might want to capture a screen shot or print it for your records. The Assignment list will also show this Assignment as "submitted" including the date and time of your submission. If you do not get the confirmation screen and your Assignment is not listed as "submitted," you have not submitted the Assignment.

If your Instructor has chosen to submit all papers through the Turnitin anti-plagiarism service, you will receive an email saying your paper has been submitted to Turnitin.

All of these are evidence that your Assignment was successfully submitted.

How do I create a profile in e-Learning?

You can create a profile on your My Workspace page. Go here for instructions.

How do I cut and paste into the Content Editor?

Wherever you see the "Content Editor" Content-editor.jpg you can cut and paste into it. When pasting from MSWord, use the "Paste from Word" Paste-from-word.png icon to preserve your formatting.

How do I insert an image into the Content Editor?

In order to insert an image into the Content Editor, you first need to upload the image file into your "My Workspace" Resources tool. From My Workspace:

  1. Click Resources in the left menu bar.
  2. Beside the "My workspace" folder, click Add.
  3. Click Upload Files
  4. Click Choose File
  5. Locate the file on your computer and double-click it.
  6. Click Upload Files Now
  7. The file now appears in your list of files. Beside the file, click Actions
  8. Click Edit Details
  9. Change the Availability and Access setting from the default "Only members of this site can see this file" to "This file is publicly viewable."
  10. Click Update.

Now the file is in your Resources and viewable by others. You may insert it into text using the insert image Insert-image.pngicon anywhere there is a Content Editor.

  1. When you click the icon, a box pops up. Click Browse Server.
  2. The folder that opens is the Resources inside the class you are in. You want the Resources in your My Workspace. Click My Workspace at the top left side of the box.
  3. This opens your My Workspace Resources where you can double-click the image you uploaded earlier.
  4. Make any adjustments to the size by using the "Width" and "Height" boxes. Click OK. Your image is inserted.

How do I remove old classes from the tabs across the top of my screen?

Many instructors "unpublish" their course after the semester is over so those classes will disappear without you having to do anything. But if your instructor didn't unpublish it and you want to get rid of it, you can always edit which tabs you want to appear and in what order they appear. On the "My Workspace" page:

  1. Click Preferences in the left menu bar.
  2. Using the right and left arrows, move the courses into the "not visible in tabs" box or the "visible in tabs" box.
  3. Using the up and down arrows beside the "visible in tabs" box, put the courses in the order in which you want them to appear.
  4. In the "Tabs displayed" box, enter the number of tabs you want to be displayed across the top of the screen. If you have 7 courses in the "Visible in tabs" box and you choose "4" tabs displayed, the additional tabs will be in a "more" drop-down menu.
  5. Click Update Preferences
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