Student Help
From e-Learning Documentation
Last updated: 10-22-2010
Why don't I see my course in e-Learning in Sakai?
There could be a couple of reasons why you don't see your course in Sakai.
- Your Instructor hasn't released it yet. Your Instructor publishes the course when she/he is ready. If your Instructor has stated that the course has been published and you still don't see it, it may be that . . .
- Your registration has a problem with it. The Registrar will drop you from classes if you have issues that need to be dealt with, such as fees, vaccination certificates, etc.
If neither of these circumstances apply, contact the Help Desk at 352-392-HELP(4357).
Why am I getting 403 errors when I click documents or links in my course?
If you are getting 403 errors, it is because the content is placed in a location that isn't accessible to you. You may contact the Help Desk (352-392-4357)and we will try to locate the problem and contact the Instructor.
What do I do if I am unable to open PDF documents in e-Learning in Sakai?
A recent Adobe update has created problems opening some PDF files in Firefox. If you right-click the file and download it, you will be able to open it on your computer. These files open as they should if you are using Internet Explorer.
If you still have problems, contact the Help Desk at 352-392-HELP(4357).
What do I do if I encounter problems while taking a test, quiz, or assessment?
It is recommended that you take online assessments during | Help Desk hours whenever possible. If you have a problem while taking an Assessment, log out and log back in as quickly as possible. If the assessment is timed, the timer will continue to run while you are logged out. If you still encounter difficulties, take a screen shot of the problem so the Help Desk can investigate and you will have proof of the problem for your Instructor. Call the Help Desk (352-392-4357)immediately.
